Vehicle Identification
Vehicle Identification Number...............547
Connected Vehicle
What Is a Connected Vehicle.................548
Connected Vehicle Requirements.......548
Connected Vehicle Limitations.............548
Connecting the Vehicle to a MobileNetwork.....................................................548
Connecting the Vehicle to a Wi-FiNetwork.....................................................548
Connected Vehicle – Troubleshooting.......................................................................549
Connected Vehicle Videos......................550
Vehicle Wi-Fi Hotspot
Creating a Vehicle Wi-Fi Hotspot..........551
Changing the Vehicle Wi-Fi HotspotName or Password.................................551
Vehicle Wi-Fi Hotspot – Troubleshooting........................................................................552
Audio System
Audio System Precautions......................553
Identifying the Audio Unit.......................553
Switching the Audio Unit On and Off........................................................................553
Selecting the Audio Source....................553
Playing or Pausing the Audio Source........................................................................553
Adjusting the Volume...............................554
Switching Shuffle Mode On and Off........................................................................554
Switching Repeat Mode On and Off........................................................................554
Setting a Memory Preset.........................554
Muting the Audio........................................554
Adjusting the Sound Settings................554
Setting the Clock and Date.....................555
AM/FM Radio...............................................555
Switching the Display On and Off.......556
Digital Radio.................................................556
Satellite Radio..............................................557
Audio System – Troubleshooting........559
Center Display Overview
Center Display Precautions....................563
Center Display Limitations......................563
Status Bar.....................................................563
Feature Bar...................................................564
Information On Demand Screen..........564
Rebooting the Center Display...............564
Center Display Overview Videos..........564
Voice Interaction
Ford Assistant.............................................565
Alexa Built-In
What is Alexa Built-In................................567
Alexa Built-In Requirements..................567
Signing Into Your Account.......................567
Using Alexa Built-In...................................567
Alexa Built-In Settings..............................567
Phone
Phone Precautions....................................569
Connecting Your Phone...........................569
Phone Menu.................................................569
Making and Receiving a Phone Call......571
Sending and Receiving a Text Message........................................................................572
Switching Text Message Notification Onand Off........................................................573
Bluetooth®
Connecting a Bluetooth® Device.........574
Playing Media Using Bluetooth®..........574
Apps
App Precautions..........................................575
App Requirements.....................................575
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Accessing Apps............................................575
Enabling Apps on an iOS Device...........575
Enabling Apps on an Android Device........................................................................575
Switching Apple CarPlay On and Off........................................................................576
Switching Android Auto On and Off.....576
Personal Profiles
How Do Personal Profiles Work.............577
Enabling or Disabling Personal Profiles.........................................................................577
Creating a Personal Profile......................577
Linking or Unlinking a Personal Profile.........................................................................577
Selecting a Personal Profile....................578
Deleting a Personal Profile......................578
Navigation
Connected Navigation..............................579
Accessing Navigation................................579
Navigation Map Updates.........................579
Adjusting the Map......................................579
Live Traffic.....................................................579
Setting a Destination................................579
Waypoints.....................................................580
Route Guidance..........................................580
Trailer Towing Navigation.........................581
Vehicle Software Updates
Vehicle Software Updates......................582
Software Update Settings......................582
Software Update Indicators...................583
Vehicle System Reset
Performing a System Reset...................584
Accessories
Accessories...................................................585
Auxiliary Switches
Locating the Auxiliary Switches...........586
Locating the Auxiliary Switch Wiring.......................................................................586
Identifying the Auxiliary Switch Wiring........................................................................587
Auxiliary Switches Videos.......................588
Ford Protect
What Is Ford Protect.................................589
Scheduled Maintenance
General Maintenance Information -Diesel...........................................................591
General Maintenance Information -Gasoline.....................................................594
Normal Scheduled Maintenance - Diesel........................................................................597
Normal Scheduled Maintenance -Gasoline....................................................600
Special Operating Conditions ScheduledMaintenance - Diesel...........................603
Special Operating Conditions ScheduledMaintenance - Gasoline......................608
Scheduled Maintenance Record...........612
Customer Information
Rollover Warning.........................................623
The Better Business Bureau Auto LineProgram.....................................................623
The Mediation and Arbitration Program........................................................................624
Ordering a Canadian French Owner'sManual.......................................................624
Reporting Safety Defects in the UnitedStates..........................................................625
Reporting Safety Defects in Canada........................................................................625
Radio Frequency Certification Labels........................................................................626
Perchlorate....................................................673
Replacement Parts Recommendation........................................................................673
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Note:Event data recorder data is recordedby your vehicle only if a non-trivial crashsituation occurs; no data is recorded by theevent data recorder under normal drivingconditions and no personal data orinformation (for example name, gender,age, and crash location) is recorded.However, parties, such as law enforcement,could combine the event data recorder datawith the type of personally identifying dataroutinely acquired during a crashinvestigation.
To read data recorded by an event datarecorder, special equipment is required,and access to the vehicle or the event datarecorder is needed. In addition to thevehicle manufacturer, other parties, suchas law enforcement, that have such specialequipment, can read the information if theyhave access to the vehicle or the eventdata recorder.
SETTINGS DATA
Your vehicle has electronic control unitsthat have the ability to store data basedon your personalized settings. The data isstored locally in the vehicle or on devicesthat you connect to it, for example, a USBdrive or digital music player. You can deletesome of this data and also choose whetherto share it through the services to whichyou subscribe.
Comfort and Convenience Data
Data recorded includes, for example:
•Seat and steering wheel position.
•Climate control settings.
•Radio presets.
Entertainment Data
Data recorded includes, for example:
•Music, videos or album art.
•Contacts and corresponding addressbook entries.
•Navigation destinations.
CONNECTED VEHICLE DATA
The modem has a SIM. Themodem was enabled when yourvehicle was built and periodicallysends messages to stay connected to thecell phone network, receive automaticsoftware updates and send vehicle-relatedinformation to us, for example diagnosticinformation. These messages couldinclude information that identifies yourvehicle, the SIM and the electronic serialnumber of the modem. Cell phone networkservice providers could have access toadditional information, for example cellphone network tower identification. Foradditional information about our privacypolicy, visit www.FordConnected.com orrefer to your local Ford website.
Note:The modem continues to send thisinformation unless you disable the modemor stop the modem from sharing vehicledata by changing the modem settings. SeeConnected Vehicle (page 548).
Note:The service can be unavailable orinterrupted for a number of reasons, forexample environmental or topographicalconditions and data plan coverage.
Note:To find out if your vehicle has amodem, visit www.FordConnected.com.
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REMOTE CONTROL
LIMITATIONS
WARNING: Changes ormodifications not expressively approvedby the party responsible for compliancecould void the user's authority to operatethe equipment. The term "IC:" before theradio certification number only signifiesthat Industry Canada technicalspecifications were met.
This device complies with Part 15 of theFCC Rules and with Industry Canadalicense-exempt RSS standard(s).Operation is subject to the following twoconditions: (1) This device may not causeharmful interference, and (2) This devicemust accept any interference received,including interference that may causeundesired operation.
Make sure a valid remote control is within3 ft (1 m) from the front door handles andrear of vehicle.
The system may not function if:
•The remote control remains stationaryfor about a minute.
•The vehicle battery has no charge.
•The remote control battery has nocharge.
•There is interference causing issueswith the remote control frequencies.
•The remote control is too close tometal objects or electronic devices, forexample keys or a cell phone.
USING THE REMOTE CONTROL
Use your remote control to access variousvehicle systems.
Note:The buttons on your remote may varydepending on the vehicle region or options.
Unlock
Press the button to unlock alldoors. See Unlocking andLocking the Doors Using theRemote Control (page 81).
Lock
Press the button to lock alldoors. See Unlocking andLocking the Doors Using theRemote Control (page 81).
Remote Start (If Equipped)
Press the button to remote start.See What Is Remote Start(page 149).
Tailgate (If Equipped)
Press the button to open thetailgate. See Opening theTailgate Using the RemoteControl (page 99).
Panic Alarm (If Equipped)
Press the button to sound thepanic alarm. See Sounding thePanic Alarm (page 74).
USING THE KEY CARDS
Allows you to unlock and start your vehiclewith a compatible key card using near fieldcommunication technology, the sametechnology that powers tap-to-pay cardand mobile device payments. Your vehiclehas key readers that recognize the keycards. Tap your key card on a key readerjust like you would tap a card at a paymentterminal.
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GARAGE DOOR OPENER
INTRODUCTION
HomeLink Wireless ControlSystem
The universal garage door opener replacesthe common handheld garage door openerwith a three-button transmitter integratedinto the driver-side sun visor.
How Does The Garage Door OpenerWork
The system includes two primary features,a garage door opener and a platform forremote activation of devices within thehome. You can program garage doors aswell as entry gate operators, securitysystems, entry door locks and home oroffice lighting.
Additional assistance can be found onlineat www.homelink.com/Ford or by callingthe toll-free help line at 1-800-355-3515.
Garage Door Opener Limitations
Canadian radio-frequency laws requiretransmitter signals to time out, or quit,after several seconds – which may not belong enough for HomeLink to pick up thesignal. U.S. gate operators time-out in thesame manner.
GARAGE DOOR OPENER
PRECAUTIONS AND
FREQUENCIES
Garage Door Opener Precautions
WARNING: Do not use the systemwith any garage door opener that doesnot have the safety stop and reversefeature as required by U.S. FederalSafety Standards (this includes anygarage door opener manufacturedbefore April 1, 1982). A garage dooropener which cannot detect an object,signaling the door to stop and reverse,does not meet current federal safetystandards. Using a garage door openerwithout these features increases the riskof serious injury or death.
FCC and RSS-210 Industry CanadaCompliance
WARNING: Changes ormodifications not expressively approvedby the party responsible for compliancecould void the user's authority to operatethe equipment. The term "IC:" before theradio certification number only signifiesthat Industry Canada technicalspecifications were met.
This device complies with Part 15 of theFCC Rules and with RSS-210 of IndustryCanada. Operation is subject to thefollowing two conditions: (1) this devicemay not cause harmful interference, and(2) this device must accept anyinterference received, includinginterference that may cause undesiredoperation.
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This equipment complies with FCCradiation exposure limits set forth for anuncontrolled environment. End Users mustfollow the specific operating instructionsfor satisfying RF exposure compliance. Thistransmitter must be at least 8 in (20 cm)from the user and must not be co-locatedor operating in conjunction with any otherantenna or transmitter.
PROGRAMMING THE GARAGE
DOOR OPENER
To clear all stored codes in the garage dooropener in your vehicle, use the clearfunction. To override one button, use thereprogram function.
Note:Make sure that the garage door andsecurity device are free from obstructionwhen you are programming. Do not programthe system with the vehicle in the garage.
Clearing the Garage Door Opener
To clear all stored codes in the garage dooropener in the vehicle:
1.Press and hold the outer two functionbuttons simultaneously forapproximately 10 seconds until theindicator above the buttons flashesrapidly.
2.When the indicator flashes, release thebuttons.
Note:This clears all stored codes. Youcannot erase individual buttons.
Note:You can program a maximum ofthree devices. To change or replace any ofthe three devices after they have beeninitially programmed, you must either clearall codes, or reprogram each individualbutton.
Note:We recommend that upon the saleor lease termination of your vehicle, youerase the programmed function buttons forsecurity reasons.
Reprogramming the Garage DoorOpener
If a button on your garage door opener hasalready been programmed, you canoverride it. To program a device to apreviously trained button:
1.Press and hold the desired button forapproximately 20 seconds until theindicator begins to flash.
2.Without releasing the button, proceedto Step 3 of Programming theGarage Door Opener to yourHandheld Transmitter.
Programming the Garage DoorOpener to your HandheldTransmitter
Note:The programming steps belowassume you are programming a HomeLinkthat was not previously programmed. If yourHomeLink was previously programmed, youmay need to clear or reprogram yourHomeLink buttons.
Note:Put a new battery in the handheldtransmitter. This allows for quicker trainingand accurate transmission of theradio-frequency signal.
Note:Make sure that the garage door andsecurity device are free from obstructionwhen you are programming. Do not programthe system with the vehicle in the garage.
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3.Press and hold one of the threeHomeLink function buttons you wantto program for two seconds, thenrelease.
4.Repeat Step 3. Depending on yourbrand of garage door opener, you mayneed to repeat this sequence a thirdtime.
Additional assistance can be found onlineat www.homelink.com/Ford or by callingthe toll-free help line at 1-800-355-3515.
Programming the Garage DoorOpener to your Gate Opener Motor
Gate Operator / CanadianProgramming
Canadian radio-frequency laws requiretransmitter signals to time-out (or quit)after several seconds of transmission –which may not be long enough forHomeLink to pick up the signal duringprogramming. Similar to this Canadian law,some U.S. gate operators are designed totime-out in the same manner.
Note:If programming a garage door openeror gate operator, it is advised that youunplug the device during the cycling processto prevent possible overheating.
1.Press and release your handheldtransmitter,every two seconds, untilthe HomeLink indicator flashes rapidlyor is continuously on.
2.Release the handheld transmitterbutton.
3.Press and hold the HomeLink functionbutton you want to program for twoseconds, then release. You may needto do this twice to activate the door.
Note:If the indicator stays on, theprogramming is complete.
Note:If the HomeLink indicator flashesrapidly, repeat Step 3.
4.To program additional buttons, repeatSteps 1–4.
Additional assistance can be found onlineat www.homelink.com/Ford or by callingthe toll-free help line at 1-800-355-3515.
GARAGE DOOR OPENER
ADDITIONAL ASSISTANCE
Video Setup Instructions
Universal Garage Door Opener: HomeLink
Universal Garage Door Opener: HomeLinkfor Genie Intellicode 2
Universal Garage Door Opener Homelink forGenie Intellicode
Additional assistance can be found onlineat www.homelink.com/Ford or by callingthe toll-free help line at 1-800-355-3515.
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WHAT IS THE WIRELESS
ACCESSORY CHARGER
The wireless accessory charger allows youto charge one compatible Qi wirelesscharging device on the charging area.
WIRELESS ACCESSORY
CHARGER PRECAUTIONS
WARNING: Wireless chargingdevices can affect the operation ofimplanted medical devices, includingcardiac pacemakers. If you have anyimplanted medical devices, werecommend that you consult with yourphysician.
WARNING: Remove all metalobjects like coins and keys from thecharging surface and remove any metalobjects attached to your mobile phonebefore placing the device on the chargingsurface. Some mobile devices or casesmay attract metal objects. Metal objectson the charging surface or attached tothe phone may become hot whilecharging is active. If an object is left onor near the charging surface or attachedto the phone while the device is charging,let the objects cool before removing toprevent personal injury.
Keep the charging area clean and removeforeign objects prior to charging a device.
Do not place items with a magnetic stripor radio-frequency identification chip, forexample passports, parking tickets,transportation passes or credit cards, nearthe charging area when charging a device.Damage could occur to the magnetic stripor radio-frequency identification chip.
Do not place metal objects, for exampleremote controls, coins and candywrappers, on or near the charging areawhen charging a device. Metal objects mayheat up and degrade the chargingperformance, in addition to causinginterruptions in charging.
Charging could be interrupted, degraded,or could stop if any of the following occur:
•The system detects a foreign object.
•The device is misaligned on thecharging area.
•The device moves on the activecharging area when the vehicle is inmotion.
•The vehicle ambient temperature is toohigh.
•You attempt to charge a non-Qicompatible device on the wirelesscharger.
Note:During charging, the device and thecharger could heat up, this is normal. If thebattery gets hotter than usual, the devicemay stop charging.
LOCATING THE WIRELESS
ACCESSORY CHARGER
The charging area is in the centerconsole media bin below theinstrument panel.
CHARGING A WIRELESS
DEVICE
Place the device on the center of thecharging surface with the charging sidedown. The charging stops after your devicereaches a full charge.
You can use the charger when the vehicleis in accessory mode, when the vehicle isrunning, or when SYNC is on.
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