2023 FORD MUSTANG MACH E service

Contacting Us
Contacting Us..................................................15
Introduction
About This Publication.................................17
Using This Publication.................................18
Symbols Glossary
Symbols Used on Your Vehicle.................19
Data Privacy
Data Privacy.....................................................22
Service Data....................................................23
Event Data........................................................23
Settings Data..................................................24
Connected Vehicle Data.............................24
Mobile Device Data.......................................25
Emergency Call System Data...................25
Environment
Protecting the Environment......................26
Visual Search
Steering Wheel...............................................27
Instrument Panel - Excluding: GT...........28
Instrument Panel - GT.................................29
Center Console - GT....................................30
Vehicle Interior - Excluding: GT.................31
Vehicle Interior - GT......................................32
Front Exterior - Excluding: GT...................33
Front Exterior - GT........................................34
Rear Exterior - Excluding: GT....................35
Rear Exterior - GT..........................................36
Child Safety
Child Safety Precautions............................37
Child Restraint Anchor Points..................38
Child Restraints..............................................39
Installing Child Restraints..........................40
Booster Seats.................................................45
Child Safety Locks.........................................47
Seatbelts
Seatbelt Precautions...................................48
Fastening and Unfastening the Seatbelts..........................................................................49
Sensitive Locking Mode..............................50
Automatic Locking Mode...........................50
Adjusting the Seatbelts DuringPregnancy.....................................................51
Adjusting the Seatbelt Height...................51
Seatbelt Reminder.........................................51
Checking the Seatbelts...............................53
Seatbelt Extensions.....................................54
Personal Safety System™
What Is the Personal Safety System..........................................................................55
How Does the Personal Safety SystemWork...............................................................55
Personal Safety System Components..........................................................................55
Airbags
How Do the Front Airbags Work..............56
How Do the Side Airbags Work...............56
How Do the Knee Airbags Work...............57
How Does the Safety Canopy™ Work...........................................................................57
Airbag Precautions.......................................58
Properly Adjusting the Driver and FrontPassenger Seats........................................59
Children and Airbags...................................59
Front Passenger Sensing System...........60
Crash Sensors and Airbag Indicator.......63
Disposing of Airbags....................................64
Pedestrian Alert System
What Is the Pedestrian Alert System..........................................................................65
1
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMTable of Contents

If you require assistance or clarification onpolicies or procedures, please contact thecustomer relationship center.
United States
Ford Motor CompanyCustomer Relationship CenterPO Box 6248Dearborn, MI 481261-800-392-3673 (FORD)TDD for the hearing impaired:7-1-1 (where offered by your telephoneservice provider)www.ford.com/help/contact/
Ford Credit - US Only
Ford Credit offers a full range of financingand lease plans to help you acquire yourvehicle. If you have financed or leased yourvehicle through Ford Credit, thank you foryour business.
For assistance call 1-800-727-7000, or formore information about Ford Credit andaccess to an account manager, visitwww.ford.com/finance.
Canada
Customer Relationship CentreFord Motor Company of Canada LimitedP.O. Box 2000Oakville, Ontario L6J 5E41-800-565-3673 (FORD)TDD for the hearing impaired:7-1-1 (where offered by your telephoneservice provider)www.ford.ca
Australia
Ford Motor Company of Australia Pty Ltd.Customer Relationship CentrePrivate Mail Bag 5Campbellfield, Victoria, 3061Telephone: (13 FORD) 13 3673E-mail: [email protected]
New Zealand
Ford Motor CompanyAttention: Customer Relationship CentrePrivate Bag 76912Manukau City 2241Telephone: 0800 367 369 (FORDNZ)E-mail: [email protected]
China - Imported Vehicle
Customer Relationship CenterTelephone: 400-690-1886Website: https://www.ford.com.cn/
China - Chang’An Ford
Customer Relationship CenterTelephone: 800-810-8168Mobile: 400-887-7766Website: https://www.ford.com.cn/
Asia Pacific Direct Markets(APDM)
E-mail: [email protected]
Caribbean, Central America andIsrael
Ford Motor CompanyFord Export OperationsAttention: Owner Relations1555 Fairlane DriveFairlane Business Park #3Allen Park, MI 48101Fax: (313) 390-0804Telephone: (313) 594-4857E-mail: [email protected]
U.S. Virgin Islands and Puerto Rico
Ford Motor CompanyFord Export OperationsAttention: Owner Relations1555 Fairlane DriveFairlane Business Park #3Allen Park, MI 48101Telephone: (800) 841-3673E-mail: [email protected]
15
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMContacting Us

Argentina
Telephone: 0800-888-3673
Brazil
Website: www.ford.com.brTelephone: 0800-703-3673E-mail: [email protected]
North Africa
E-mail: [email protected]
South Africa
Telephone: 0860011022Email: [email protected]
Sub-Saharan Africa
E-mail: [email protected]
Puerto Rico
Ford International Business Development,Inc.P.O. Box 11957Caparra Heights StationSan Juan, PR 00922-19571-800-392-3673 (FORD)Fax: (313) 390-0804E-mail: [email protected]
Middle East
Ford Middle East Customer RelationshipCenterP.O. Box 21740Dubai, United Arab EmiratesTelephone: 80004441066Toll-free number for the Kingdom of SaudiArabia: 8008443673Mobily and Zain cell phone users in SaudiArabia: 800850078Kuwait: 22280384Local telephone number for Kuwait: +9651 898900Fax: +971 4 3327266E-mail: [email protected]
South Korea
Customer Relationship CenterTelephone: +82-02-1600-6003E-mail: [email protected] Dispatch Service call:080-300-3673
Philippines
Telephone: 02-88669408Email: [email protected]
Taiwan
Telephone: 0800-032100705 Zhonghua Rd., Sec. 1Zhongli District, Taoyuan, Taiwan, 32068
Thailand
Telephone: 1383E-mail: [email protected]
Vietnam
Telephone: 1800588888E-mail: [email protected]
16
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMContacting Us

Hill descent control
Horn control
Interior luggage compartmentrelease
Jack
Keep out of reach of children
Lighting control
Low tire pressure warning
Maintain correct fluid level
Malfunction Indicator Lamp(MIL)
Note operating instructions
Panic alarm
Parking aid
Parking lamps
Passenger airbag activated
Passenger airbag deactivated
Power steering fluid
Power windows front/rear
Power window lockout
Requires registered technician
Safety alert
See Owner's Manual
See Service Manual
Side airbag
Shield the eyes
Stability control
Stability control off
Trail control
Turn Signal
Windshield defrosting system
Windshield wiping system
20
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMSymbols GlossaryE163171 E270945 E139231 E161353 E139232 E139229 E67028 E72343 E139213 E71341 E270849 E270850 E139216 E139225 E231159 E65963 E72021 E231158 E167012 E138639 E130458 E332910 E67018 E73953 E270969

WARNING: Do not connectwireless plug-in devices to the data linkconnector. Unauthorized third partiescould gain access to vehicle data andimpair the performance of safety relatedsystems. Only allow repair facilities thatfollow our service and repair instructionsto connect their equipment to the datalink connector.
We respect your privacy and arecommitted to protecting it. Theinformation contained in this publicationwas correct at the time of release, but astechnology rapidly changes, werecommend that you visit the local Fordwebsite for the latest information.
Your vehicle has electronic control unitsthat have data recording functionality andthe ability to permanently or temporarilystore data. This data could includeinformation on the condition and status ofyour vehicle, vehicle maintenancerequirements, events and malfunctions.The types of data that can be recorded aredescribed in this section. Some of the datarecorded is stored in event logs or errorlogs.
Note:Error logs are reset following a serviceor repair.
Note:We may provide information inresponse to requests from law enforcement,other government authorities and thirdparties acting with lawful authority orthrough a legal process. Such informationcould be used by them in legal proceedings.
Data recorded includes, for example:
•Operating states of systemcomponents, for example batterycharge level and tire pressure.
•Vehicle and component status, forexample wheel speed, deceleration,lateral acceleration and seatbeltstatus.
•Events or errors in essential systems,for example headlamps and brakes.
•System responses to driving situations,for example airbag deployment andstability control.
•Environmental conditions, for exampletemperature.
Some of this data, when used incombination with other information, forexample an accident report, damage to avehicle or eyewitness statements, couldbe associated with a specific person.
Services That We Provide
If you use our services, we collect and usedata, for example account information,vehicle location and driving characteristics,that could identify you. We transmit thisdata through a dedicated, protectedconnection. We only collect and use datato enable your use of our services to whichyou have subscribed, with your consent orwhere permitted by law. For additionalinformation, see the terms and conditionsof the services to which you havesubscribed.
For additional information about ourprivacy policy, refer to the local Fordwebsite.
Services That Third PartiesProvide
We recommend that you review the termsand conditions and data privacyinformation for any services equipped withyour vehicle or to which you subscribe. Wetake no responsibility for services that thirdparties provide.
Where equipped, SiriusXM with 360L coulduse the modem. To disable, turn off theSiriusXM with 360L or Vehicle Connectivitysetting. See Enabling and Disabling theModem (page 372).
22
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMData Privacy

SERVICE DATA
Service data recorders in your vehicle arecapable of collecting and storingdiagnostic information about your vehicle.This potentially includes information aboutthe performance or status of varioussystems and modules in the vehicle, suchas the high voltage battery, throttle, andsteering or brake systems. In order toproperly diagnose and service your vehicle,Ford Motor Company (Ford of Canada inCanada), and service and repair facilitiesmay access or share among them vehiclediagnostic information received through adirect connection to your vehicle whendiagnosing or servicing your vehicle.Additionally, Ford Motor Company (Fordof Canada, in Canada) may, wherepermitted by law, use vehicle diagnosticinformation for vehicle improvement orwith other information we may have aboutyou, for example, your contact information,to offer you products or services that mayinterest you. Data may be provided to ourservice providers such as part suppliersthat may help diagnose malfunctions, andwho are similarly obligated to protect data.We retain this data only as long asnecessary to perform these functions or tocomply with law. We may provideinformation where required in response toofficial requests to law enforcement orother government authorities or thirdparties acting with lawful authority or courtorder, and such information may be usedin legal proceedings. For U.S. only (ifequipped), if you choose to use connectedapps and services, you consent that certaindiagnostic information may also beaccessed electronically by Ford MotorCompany and Ford authorized servicefacilities, and that the diagnosticinformation may be used to provideservices to you, personalizing yourexperience, troubleshoot, and to improveproducts and services and offer youproducts and services that may interest
you, where permitted by law. For Canadaonly, for more information, please reviewthe Ford of Canada privacy policy atwww.ford.ca, including our U.S. datastorage and use of service providers inother jurisdictions who may be subject tolegal requirements in Canada, the UnitedStates and other countries applicable tothem, for example, lawful requirements todisclose personal information togovernmental authorities in thosecountries.
EVENT DATA
This vehicle is equipped with an event datarecorder. The main purpose of an eventdata recorder is to record, in certain crashor near crash-like situations, such as anairbag deployment or hitting a roadobstacle; this data will assist inunderstanding how a vehicle’s systemsperformed. The event data recorder isdesigned to record data related to vehicledynamics and safety systems for a shortperiod of time, typically 30 seconds or less.
The event data recorder in this vehicle isdesigned to record such data as:
•How various systems in your vehiclewere operating.
•Whether or not the driver andpassenger seatbelts werebuckled/fastened.
•How far (if at all) the driver wasdepressing the accelerator and/or thebrake pedal.
•How fast the vehicle was traveling.
•Where the driver was positioning thesteering wheel.
This data can help provide a betterunderstanding of the circumstances inwhich crashes and injuries occur.
23
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMData Privacy

Note:Event data recorder data is recordedby your vehicle only if a non-trivial crashsituation occurs; no data is recorded by theevent data recorder under normal drivingconditions and no personal data orinformation (for example name, gender,age, and crash location) is recorded.However, parties, such as law enforcement,could combine the event data recorder datawith the type of personally identifying dataroutinely acquired during a crashinvestigation.
To read data recorded by an event datarecorder, special equipment is required,and access to the vehicle or the event datarecorder is needed. In addition to thevehicle manufacturer, other parties, suchas law enforcement, that have such specialequipment, can read the information if theyhave access to the vehicle or the eventdata recorder.
BlueCruise Data (If Equipped)
If BlueCruise is active in certain crash ornear crash-like situations, such as anairbag deployment or hitting a roadobstacle, the system may record driverattentiveness, based on the direction ofeyes and duration, and photographs of thedriver seat area.
Note:No data is recorded under normaldriving conditions.
SETTINGS DATA
Your vehicle has electronic control unitsthat have the ability to store data basedon your personalized settings. The data isstored locally in the vehicle or on devicesthat you connect to it, for example, a USBdrive or digital music player. You can deletesome of this data and also choose whetherto share it through the services to whichyou subscribe.
Comfort and Convenience Data
Data recorded includes, for example:
•Seat and steering wheel position.
•Climate control settings.
•Radio presets.
Entertainment Data
Data recorded includes, for example:
•Music, videos or album art.
•Contacts and corresponding addressbook entries.
•Navigation destinations.
CONNECTED VEHICLE DATA
The modem has a SIM. Themodem was enabled when yourvehicle was built and periodicallysends messages to stay connected to thecell phone network, receive automaticsoftware updates and send vehicle-relatedinformation to us, for example diagnosticinformation. These messages couldinclude information that identifies yourvehicle, the SIM and the electronic serialnumber of the modem. Cell phone networkservice providers could have access toadditional information, for example cellphone network tower identification. Foradditional information about our privacypolicy, visit www.FordConnected.com orrefer to your local Ford website.
Note:The modem continues to send thisinformation unless you disable the modemor stop the modem from sharing vehicledata by changing the modem settings. SeeConnected Vehicle (page 372).
Note:The service can be unavailable orinterrupted for a number of reasons, forexample environmental or topographicalconditions and data plan coverage.
Note:To find out if your vehicle has amodem, visit www.FordConnected.com.
24
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMData Privacy

MOBILE DEVICE DATA
If you connect a mobile device to yourvehicle, you can display data from yourdevice on the touchscreen for example,music and album art. You can share yourvehicle data with mobile apps on yourdevice through the system. See AppRequirements (page 397).
The mobile apps function operates by yourconnected device sending data to us in theUnited States. The data is encrypted andincludes, for example, the vehicleidentification number of your vehicle, theSYNC module serial number, odometer,enabled apps, usage statistics anddebugging information. We retain it onlyas long as necessary to provide the service,to troubleshoot, for continuousimprovement and to offer you productsand services that may be of interest to youaccording to your preferences and whereallowed by law.
If you connect a cell phone to the system,the system creates a profile that links tothat cell phone. The cell phone profileenables more mobile features and efficientoperation. The profile contains, forexample data from your phonebook, readand unread text messages and call history,including history of calls when your cellphone was not connected to the system.
If you connect a media device, the systemcreates and retains a media device indexof supported media content. The systemalso records a short diagnostic log ofapproximately 10 minutes of all recentsystem activity.
The cell phone profile, media device indexand diagnostic log remain in your vehicleunless you delete them and are generallyaccessible only in your vehicle when youconnect your cell phone or media device.If you no longer plan to use the system oryour vehicle, we recommend you use themaster reset function to erase the storedinformation. See Performing a SystemReset (page 406).
System data cannot be accessed withoutspecial equipment and access to yourvehicle's module.
For additional information about ourprivacy policy, refer to the local Fordwebsite.
Note:To find out if your vehicle hasconnectivity technology, visitwww.FordConnected.com.
EMERGENCY CALL SYSTEM
DATA
When the emergency call system is active,it may disclose to emergency services thatyour vehicle has been in a crash involvingthe deployment of an airbag or activationof the battery shut-off. Certain versions orupdates to the emergency call system mayalso be capable of electronically or verballydisclosing to emergency services operatorsyour vehicle location or other details aboutyour vehicle or crash to assist emergencyservices operators to provide the mostappropriate emergency services. If you donot want to disclose this information, donot activate the emergency call system.
Note:You cannot deactivate emergencycall systems that are required by law.
25
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMData Privacy