
WHAT IS 911 ASSIST
911 Assist is a SYNC system feature thatcan call for help.
For more information, visitwww.owner.ford.com.
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding kneeairbags and rear inflatable seatbelts, oractivates the fuel pump shut-off, yourvehicle may be able to contact emergencyservices by dialing 911 through a paired andconnected Bluetooth® enabled phone.
Not all crashes deploy an airbag or activatethe fuel pump shut-off. If a connected cellphone sustains damage or loses itsconnection to SYNC during a crash, SYNCsearches for and tries to connect to apreviously paired cell phone. SYNC thenattempts to call the emergency services.
Before making the call:
•SYNC provides about 10 seconds tocancel the call. If you fail to cancel thecall, SYNC attempts to dial 911.
•SYNC says the following, or a similarmessage: SYNC will attempt to call 911,to cancel the call, press Cancel on yourscreen or press and hold the phonebutton on your steering wheel.
If you do not cancel the call and SYNCmakes a successful call a pre-recordedmessage plays for the 911 operator. Theoccupants in your vehicle are able to talkwith the operator. Be prepared to provideyour name, phone number and locationimmediately because not all 911 systemsare capable of receiving this informationelectronically.
During an emergency call the systemtransmits vehicle data to the emergencyservice.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911Assist to make an emergency call if youcan do it yourself. Dial emergencyservices immediately to avoid delayedresponse time which could increase therisk of serious injury or death after acrash. If you do not hear 911 Assist withinfive seconds of the crash, the system orphone may be damaged ornon-functional.
WARNING: Always place yourphone in a secure location in your vehicleso it does not become a projectile or getdamaged in a crash. Failure to do so maycause serious injury to someone ordamage the phone which could prevent911 Assist from working properly.
WARNING: Unless the 911 Assistsetting is set on before a crash, thesystem will not dial for help which coulddelay response time, potentiallyincreasing the risk of serious injury ordeath after a crash.
•SYNC is powered and working properlyat the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth® enabled and compatiblecell phone to SYNC.
•A connected Bluetooth® enabledphone must have the ability to makeand maintain an outgoing call at thetime of the incident.
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REMOTE CONTROL
LIMITATIONS
WARNING: Changes ormodifications not expressively approvedby the party responsible for compliancecould void the user's authority to operatethe equipment. The term "IC:" before theradio certification number only signifiesthat Industry Canada technicalspecifications were met.
This device complies with Part 15 of theFCC Rules and with Industry Canadalicense-exempt RSS standard(s).Operation is subject to the following twoconditions: (1) This device may not causeharmful interference, and (2) This devicemust accept any interference received,including interference that may causeundesired operation.
Make sure a valid remote control is within3 ft (1 m) from the front door handles andrear of vehicle.
The system may not function if:
•The remote control remains stationaryfor about a minute.
•The vehicle battery has no charge.
•The remote control battery has nocharge.
•There is interference causing issueswith the remote control frequencies.
•The remote control is too close tometal objects or electronic devices, forexample keys or a cell phone.
USING THE REMOTE CONTROL
Use your remote control to access variousvehicle systems.
Note:The buttons on your remote may varydepending on the vehicle region or options.
Unlock
Press the button to unlock alldoors. See Unlocking andLocking the Doors Using theRemote Control (page 81).
Lock
Press the button to lock alldoors. See Unlocking andLocking the Doors Using theRemote Control (page 81).
Remote Start (If Equipped)
Press the button to remote start.See Remotely Starting andStopping the Vehicle (page144).
Liftgate (If Equipped)
Press the button to open or closethe liftgate. See Liftgate (page91).
Panic Alarm (If Equipped)
Press the button to sound thepanic alarm. See Sounding thePanic Alarm (page 68).
OPENING AND CLOSING THE
FLIP KEY
Opening Your Flip Key
Press the round button on the remotecontrol to extend the flip key.
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CHANGING THE REMOTE
CONTROL BATTERY -
VEHICLES WITH: FLIP KEY
WARNING: Keep batteries awayfrom children to prevent ingestion.Failure to follow this instruction couldresult in personal injury or death. Ifingested, immediately seek medicalattention.
WARNING: If the batterycompartment does not securely close,stop using the remote control andreplace it as soon as possible. In themeantime, keep the remote control awayfrom children. Failure to follow thisinstruction could result in personal injuryor death.
Battery Replacement Procedure
The remote control uses one coin-type3-volt lithium battery CR2032 orequivalent.
Press the button to release the key bladebefore beginning the procedure.
1.Insert a screwdriver, in the positionshown and gently push the clip.
2.Press the clip down to release thebattery cover.
3.Carefully remove the cover.
4.Insert a screwdriver as shown torelease the battery.
Note:Do not touch the battery contacts orthe printed circuit board with thescrewdriver.
5.Remove the battery.
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6.Install a new battery with the + facingup.
7.Replace the battery cover.
Dispose of old batteries in anenvironmentally friendly way.Seek advice from your localauthority about recycling old batteries.
Note:Do not wipe off any grease on thebattery terminals or on the back surface ofthe circuit board.
Note: Replacing the battery does not erasethe programmed key from your vehicle. Theremote control should operate normally.
CHANGING THE REMOTE
CONTROL BATTERY -
VEHICLES WITH: PUSH
BUTTON START
WARNING: Keep batteries awayfrom children to prevent ingestion.Failure to follow this instruction couldresult in personal injury or death. Ifingested, immediately seek medicalattention.
WARNING: If the batterycompartment does not securely close,stop using the remote control andreplace it as soon as possible. In themeantime, keep the remote control awayfrom children. Failure to follow thisinstruction could result in personal injuryor death.
The remote control uses one coin-type3-volt lithium battery CR2450 orequivalent.
1.Push the release button and pull thekey blade out.
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WHAT IS MYKEY
MyKey allows you to program keys withrestricted driving modes to promote gooddriving habits.
You can program the restrictions to all keysexcept one. Any keys that you did notprogram are administrator keys or adminkeys.
Note:Every MyKey receives the samerestrictions and settings. You cannotprogram them individually.
MYKEY SETTINGS
NON-CONFIGURABLE MYKEYSETTINGS
Seatbelt Reminder or Belt-Minder™
MyKey mutes the audio system until thefront seat passengers buckle the front seatbelts.
Note:If your vehicle includes an AM/FMradio or a very basic audio system, the radiomay not mute.
Satellite Radio (If Equipped)
Some satellite radio channels haverestricted access to adult radio content.
Early Low Fuel
The low fuel level warning lamp turns onearlier.
Driving and Parking Aids
You cannot configure settings for parkingaids, blind spot information system, andcross traffic alert. These systems turn onwhen the vehicle turns on, and you cannotswitch them off with a MyKey.
You cannot configure settings forpre-collision assist and lane keeping. Thesesystems turn on when the vehicle turns on.
A new destination in the navigation systemcan only be set using voice commandswhen using a MyKey, and with your vehiclemoving.
Note:MyKey drivers may be able to switchthe lane keeping assist off, but this featureturns back on automatically with every newkey cycle.
CONFIGURABLE MYKEYSETTINGS
You can configure the following settingsafter creating a MyKey. See Creating aMyKey (page 76).
Speed Limit
WARNING: Do not set MyKeymaximum speed limit to a limit that willprevent the driver from maintaining asafe speed considering posted speedlimits and prevailing road conditions. Thedriver is always responsible to drive inaccordance with local laws andprevailing conditions. Failure to do socould result in accident or injury.
You can set a speed limit for your vehicle.Warning messages appear on thetouchscreen and a tone sounds if yourvehicle reaches the set speed. You cannotoverride the set speed when using a MyKey.
Speed Minder
You can set a speed reminder for yourvehicle. Warning messages appear on thetouchscreen and a tone sounds if yourvehicle exceeds the set speed.
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If you switch mislock off, the horn does notsound if you press the lock button on theremote control when a door is open.
SWITCHING MISLOCK ON ANDOFF - VEHICLES WITH: 12 INCHSCREEN
1.Press Settings on the touchscreen.
2.Press Vehicle Settings.
3.Switch Mislock Chirp on or off.
SWITCHING MISLOCK ON ANDOFF - VEHICLES WITH: 15 INCHSCREEN
1.Access the vehicle drawer on thetouchscreen.
2.Press SETTINGS.
3.Press Vehicle.
4.Press Locks.
5.Switch Mislock on or off.
DOORS AND LOCKS AUDIBLE
WARNINGS
Door Ajar Audible Warning
Sounds when a door is not fully closed andyour vehicle is moving.
DOORS AND LOCKS –
TROUBLESHOOTING
DOORS AND LOCKS – WARNINGLAMPS
Door Ajar Warning Lamp
Illuminates when you switch theignition on and remains on if anydoor or the hood is open.
DOORS AND LOCKS – INFORMATION MESSAGES
ActionMessage
Displays if a door is open. Fully close the door.Driver Door Ajar
Passenger Door Ajar
Rear Left Door Ajar
Rear Right Door Ajar
Displays if a hood is open. Fully close the hood.Hood Ajar
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LIFTGATE PRECAUTIONS
WARNING: It is extremelydangerous to ride in a cargo area, insideor outside of a vehicle. In a crash, peopleriding in these areas are more likely to beseriously injured or killed. Do not allowpeople to ride in any area of your vehiclethat is not equipped with seats andseatbelts. Make sure everyone in yourvehicle is in a seat and properly using aseatbelt. Failure to follow this warningcould result in serious personal injury ordeath.
WARNING: Make sure that you fullyclose the liftgate to prevent exhaustfumes from entering your vehicle. If youare unable to fully close the liftgate,open the air vents or the windows toallow fresh air to enter your vehicle.Failure to follow this instruction couldresult in personal injury or death.
WARNING: Keep keys out of reachof children. Do not allow children tooperate or play near an open or movingpower liftgate. You should supervise theoperation of the power liftgate at alltimes.
OPENING THE LIFTGATE
OPENING THE LIFTGATE FROMINSIDE YOUR VEHICLE
With the transmission in park(P), press the button on theinstrument panel.
Note:Be careful when opening or closingthe liftgate in a garage or other enclosedarea to avoid damaging the liftgate.
Note: Do not hang anything, for examplea bike rack, from the glass or liftgate. Thiscould damage the liftgate and itscomponents.
Note: Do not leave the liftgate open whiledriving. This could damage the liftgate andits components.
OPENING THE LIFTGATE FROMOUTSIDE YOUR VEHICLE
1.Unlock the liftgate with the remotecontrol or power door unlock control.If a passive key is within 3 ft (1 m) ofthe liftgate, the liftgate unlocks whenyou press the liftgate release button.
2.Press and release the liftgate controlbutton.
Note:Allow the power system to open theliftgate. Manually pushing or pulling theliftgate may activate the system’s obstacledetection feature and stop the poweroperation or reverse its direction, replicatea strut failure, or damage mechanicalcomponents.
Note:Be careful when opening or closingthe liftgate in a garage or other enclosedarea to avoid damaging the liftgate.
Note: Do not hang anything, for examplea bike rack, from the glass or liftgate. Thiscould damage the liftgate and itscomponents.
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Note:Allow the power system to open theliftgate. Manually pushing or pulling theliftgate may activate the system’s obstacledetection feature and stop the poweroperation or reverse its direction, replicatea strut failure, or damage mechanicalcomponents.
Note:Any physical actions that mimic akicking motion such as splashing water,trailer chains or vacuum hoses may causethe hands-free liftgate to activate. Switchthe power liftgate off through your vehiclesettings or keep the passive key away fromthe rear bumper detection area.
SETTING THE LIFTGATE
OPENING HEIGHT
1.Open the liftgate.
2.Stop the liftgate movement by pressingthe control button on the liftgate whenit reaches the desired height.
Note:Once the liftgate stops moving, youcan manually move it to the desired height.
3.Press and hold the control button onthe liftgate until a tone sounds,indicating programming is complete.
Note:You can only use the liftgate controlbutton to program the height.
Note:You cannot program the height if theliftgate position is too low.
4.The power liftgate now opens at theprogrammed height. To change theprogrammed height, repeat the steps.
Note:You can fully open the liftgate bymanually pushing it upward to themaximum open position if it opens in alower position.
Note:The system recalls the newprogrammed height until you reprogram it,even if you disconnect the battery.
CLOSING THE LIFTGATE
CLOSING THE LIFTGATE FROMINSIDE YOUR VEHICLE
WARNING: Make sure all personsare clear of the power liftgate areabefore using the power liftgate control.
With the transmission in park(P), press the button on theinstrument panel.
Note: Make sure that you close the liftgatebefore operating or moving your vehicle,especially in an enclosure, like a garage ora parking structure. This could damage theliftgate and its components.
Note: Make sure the area behind yourvehicle is free from obstruction and thatthere is enough room for you to operate theliftgate. Objects too close to your vehicle,for example a wall, garage door or anothervehicle may come into contact with themoving liftgate. This could damage theliftgate and its components.
Note:Make sure that you fully close theliftgate to prevent cargo from falling out.
CLOSING THE LIFTGATE FROMOUTSIDE YOUR VEHICLE
WARNING: Make sure all personsare clear of the power liftgate areabefore using the power liftgate control.
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