
6466-3. Do-it-yourself maintenance
C-HR_HV_OM_Europe_OM10720E
Remove the depleted battery.
When  removing  the  cover,  if  the 
battery  cannot  be  seen  due  to  the
electronic  key  module  attaching  to 
the  upper  cover,  remove  the  elec- 
tronic  key  module  from  the  cover
so  that  the  battery  is  visible  as 
shown in the illustration. 
Use  an  appropriate  sized  flathead 
screwdriver  when  removing  the
battery. 
Insert a new battery with the “+” terminal facing up.
When installing, reverse the steps listed.
■ Use a CR2032 lithium battery 
● Batteries  can  be  purchased  at  any  authorized  Toyota  retailer  or  Toyota 
authorized repairer, or any reliable repairer, local electrical  appliance shops 
or camera stores. 
● Replace only with the same or equivalent type recommended by the manu- 
facturer. 
● Dispose of used batteries according to local laws. 
■ If the key battery is depleted 
The following symptoms may occur: 
● The smart entry & start system, push button start and wireless remote con- 
trol will not function properly. 
● The operational range will be reduced.
3
4 

6476-3. Do-it-yourself maintenance
C-HR_HV_OM_Europe_OM10720E
6
Maintenance and care
WARNING
■Battery precautions 
Observe the following precautions. 
Failure to do so may result in death or serious injury. 
● Do not swallow the battery. Doing so may cause chemical burns. 
● A coin battery or button battery is used in the electronic key. If a battery is 
swallowed, it may cause severe chemical burns in as little as 2  hours and 
may result in death or serious injury. 
● Keep away new and removed batteries from children. 
● If the cover cannot be firmly closed, stop using the electronic key and stow 
the  key  in  the  place  where  children  cannot  reach,  and  then  cont act  any 
authorized  Toyota  retailer  or  Toyota  authorized  repairer,  or  an y  reliable 
repairer. 
● If  you  accidentally  swallow  a  battery  or  put  a  battery  into  a  part  of  your 
body, get emergency medical attention immediately. 
■ To prevent battery explosion or leakage of flammable liquid or gas 
● Replace the battery with a new battery of the same type. If a wrong type of 
battery is used, it may explode. 
● Do  not  expose  batteries  to  extremely  low  pressure  due  to  high  altitude or 
extremely high temperatures. 
● Do not burn, break or cut a battery. 
■ Certification for the lithium battery 
CAUTION: 
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT 
TYPE. 
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS
NOTICE
■ For normal operation after replacing the battery 
Observe the following precautions to prevent accidents: 
● Always work with dry hands. 
Moisture may cause the battery to rust. 
● Do not touch or move any other component inside the remote control. 
● Do not bend either of the battery terminals. 

669
7When trouble arises
C-HR_HV_OM_Europe_OM10720E 
7-1. Essential information 
Emergency flashers ........... 670 
If your vehicle has to be  
stopped in  
an emergency .................. 671 
If the vehicle is submerged  
or water on the road is 
rising ................................ 672 
7-2. Steps to  
take in an emergency 
If your vehicle needs to be  
towed ............................... 674 
If you think  
something is wrong.......... 680 
If a warning light turns on or  
a warning buzzer  
sounds ............................. 681 
If a warning message is  
displayed ......................... 692 
If you have a flat tire  
(vehicles with an 
emergency tire puncture 
repair kit).......................... 699 
If you have a flat tire  
(vehicles with a 
spare tire) ........................ 729 
If the hybrid system will not  
start.................................. 744 
If the electronic key does  
not operate properly ........ 746 
If the 12-volt battery is  
discharged ....................... 749 
If your vehicle overheats .... 757 
If the vehicle becomes  
stuck ................................ 762 

6887-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
■Electric power steering system warning light (warning buzzer) 
When  the  12-volt  battery  charge  becomes  insufficient  or  the  vol tage  tempo- 
rarily  drops,  the  electric  power  steering  system  warning  light  may  come  on 
and the warning buzzer may sound. 
■ If the malfunction indicator lamp comes on while driving 
For some models, the malfunction indicator lamp will come on if  the fuel tank 
becomes completely empty. If the fuel tank is empty, refuel the  vehicle imme- 
diately. The malfunction indicator lamp will go off after sever al trips. 
If  the  malfunction  indicator  lamp  does  not  go  off,  contact  any  authorized 
Toyota retailer or Toyota authorized  repairer, or any reliable  repairer as  soon 
as possible. 
■ Front  passenger  detection  sensor,  seat  belt  reminder  and  warning 
buzzer 
● If luggage is placed on the front passenger seat, the front passenger detec- 
tion  sensor  may  cause  the warning  light  to flash  and the  warnin g  buzzer  to 
sound even if a passenger is not sitting in the seat. 
● If  a  cushion  is  placed  on  the  seat,  the  sensor  may  not  detect  a  passenger, 
and the warning light may not operate properly. 
■ Warning light operations for unfastened rear passenger seat belts 
● When  opening  and  closing  the  rear  door,  the  warning  light  comes  on  for 
approximately a certain period of time. 
● When any of the rear seat belts are unfastened, the warning light comes on. 
When the rear doors are opened and  closed while the warning light is on, the 
warning light will turn off after approximately a certain perio d of time. 
■ When the tire pressure warning light comes on 
Inspect the appearance of the tire to check that the tire is no t punctured. 
If the tire is punctured:  P. 699, 729 
If the tire is not punctured: 
Carry out the following procedure after the tire temperature ha s lowered suffi- 
ciently. 
● Check the tire inflation pressure and adjust to the appropriate level. 
● If  the  warning  light  does  not  go  out  even  after  several  minutes,  check  that 
the tire inflation pressure is at the specified level and carry  out initialization. 
( P. 619) 
The warning light may come on again if the above operations are  conducted 
without first allowing the tire temperature to lower sufficient ly. 

6957-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
7
When trouble arises
■If  a  message  that  indicates  the  need  for  referring  to  Owner’s  Manual  is 
displayed 
● If “Engine Coolant Temperature High.”is shown, follow the instructions  
(P. 757). 
● If  the  following  messages  are  shown,  there  may  be  a  malfunction.  Immedi- 
ately  stop  the  vehicle  in  a  safe  place  and  contact  any  authoriz ed  Toyota 
retailer or Toyota  authorized  repairer,  or  any  reliable repaire r.  Continuing  to 
drive the vehicle may be dangerous. 
• “Braking Power Low.” 
• “Charging System Malfunction.” 
• “Engine Oil Pressure Low.” 
● If  the  following  messages  are  shown,  there  may  be  a  malfunction.  Immedi- 
ately have the vehicle inspected by any authorized Toyota retai ler or Toyota 
authorized repairer, or any reliable repairer. 
• “Hybrid System Malfunction.” 
• “Check Engine.”
• “Hybrid Battery System Malfunction.” 
• “Accelerator system Malfunction.” 
• “Entry & Start System Malfunction.”
• “Exhaust filter full.” (P. 531) 
• “Hybrid System Stopped” 
• “Engine Stopped” 
● If the “Low 12-Volt Battery.” is shown, 
• When  the  display  goes  off  after  several  seconds  (displays  for  about  6 
seconds):  
Maintain  the  hybrid  system  operation  for  more  than  15  minutes  a nd 
charge the 12-volt battery. 
• When the display does not go off:  
Start up the hybrid system using the procedures: P. 749 
● If  “Maintenance  required  for  Traction  battery  cooling  parts.  See  owner’s 
manual.”  is  shown,  the  filters  may  be  clogged,  the  air  intake  v ents  may  be 
blocked, or there may be a gap i n the duct. Therefore, perform the following 
correction procedure. 
• If the air intake vents and filters of the hybrid battery (tra ction battery) are 
dirty, perform the procedure on P. 640 to clean them. 
• If  the  warning  message  is  shown  when  the  air  intake  vents  and  filters  of 
the  hybrid  battery  (traction  battery)  are  not  dirty,  have  the  v ehicle 
inspected by any authorized Toyota retailer or Toyota authorize d repairer, 
or any reliable repairer immediately. 

6967-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E 
■ If “Engine Oil Level Low. Add or Replace Oil.”is displayed 
The engine oil level is low. Check the level of the engine oil,  and add if neces- 
sary. 
This  message  may  appear  if  the  vehicle  is  stopped  on  a  slope.  M ove  the 
vehicle to a level surface and check to see if the message disa ppears. 
■ If “Hybrid System Stopped. Steering Power Low.”is displayed 
This message is displayed if the hybrid system is stopped while  driving.  
When  steering  wheel  operations  are  heavier  than  usual,  grip  the   steering 
wheel firmly and operate it using more force than usual. 
■ If “Hybrid System Overheated. Reduced Output Power.” is shown 
This  message  may  be  shown  when  driving  under  severe  operating  c ondi- 
tions. (For example, when driving up a long steep hill.) 
Handling method:  P. 757 
■ If  “Depress  Brake  When  Vehicle  is Stopped.  Hybrid  System  may  Over- 
heat.” is shown 
The message may be shown when the accelerator pedal is depresse d to hold 
the vehicle while the vehicle is stopped on an uphill, etc. 
The hybrid system may overheat. Release the accelerator pedal a nd depress 
the brake pedal. 
■ If  “Traction  battery  needs  to  be  protected.  Shift  into    to  restart.”  is 
shown 
This  message  is  displayed  when  the  hybrid  battery  (traction  bat tery)  charge 
has become extremely low because the shift lever has been left  in N for a cer- 
tain amount of time.  
When operating the vehicle, shift to P and restart the hybrid s ystem. 
■ If  “Traction  battery  needs  to  be  protected.  Refrain  from  the  use  of  
position.” is shown 
This message may be displayed when the shift lever is in N.  
As the hybrid battery (traction battery) cannot be charged when  the shift lever 
is in N, shift the shift lever to P when the vehicle is stopped . 
■ If “Shift is in   Release Accelerator Before Shifting” is shown 
Message  is  displayed  when  the  accelerator  pedal  has  been  depres sed  and 
the shift lever is in N.  
Release the accelerator pedal and shift the shift lever to D or  R. 
■ If “Shift to   Before Exiting Vehicle” is shown 
Message  is  displayed  when  the  driver’s  door  is  opened  without  t urning  the 
power switch to off with the shift lever in any position other  than P.  
Shift the shift position to P. 

6977-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
7
When trouble arises
■If “Auto Power OFF to Conserve Battery” is shown 
The power switch has been turned off by the automatic power off  function. 
When  starting  the  hybrid  system  next  time,  operate  the  hybrid  s ystem  for 
approximately 5 minutes to recharge the 12-volt battery. 
■ If  “A  New  Key  has  been  Registered.  Contact Your  Dealer  for  Details.”  is 
shown 
This  message  will  be  displayed  each  time  the  driver’s  door  is  o pened  when 
the  doors  are  unlocked  from  the  outside  for  approximately  one  w eek  after  a 
new electronic key has been registered. 
If this message is displayed but you have not had a new electro nic key regis- 
tered, ask any authorized Toyota  retailer or Toyota authorized repairer, or any 
reliable  repairer  to  check  if  an  unknown  electronic  key  (other  than  those  in 
your possession) has been registered. 
■ If a message that indicates the malfunction of front camera is displayed 
The  following  systems  may  be  suspended  until  the  problem  shown  in  the 
message is resolved. ( P. 367, 681) 
● PCS (Pre-Collision System)*
●LTA (Lane Tracing Assist)*
●Dynamic radar cruise control with full-speed range*
●RSA (Road Sign Assist)*
●Automatic High Beam* 
*: If equipped 
■ If a message that indicates the malfunction of radar sensor is displayed 
The  following  systems  may  be  suspended  until  the  problem  shown  in  the 
message is resolved. ( P. 367, 681) 
● PCS (Pre-Collision system)*
●LTA (Lane Tracing Assist)*
●Dynamic radar cruise control with full-speed range* 
*: If equipped 

6987-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E 
■ If “Radar Cruise Control Unavailable See Owner’s Manual” is shown 
The dynamic radar cruise control with full-speed range system i s suspended 
temporarily  or  until  the  problem  shown  in  the  message  is  resolv ed.  (causes 
and coping methods:  P. 367) 
■ If “Radar Cruise Control unavailable.” is shown 
The  dynamic  radar  cruise  control  with  full-speed  range  system  c annot  be 
used temporarily. Use the system when it becomes available agai n. 
■ Warning buzzer 
 P. 689
NOTICE
■If “Maintenance required for Traction battery at your dealer.” is shown 
(2ZR-FXE  engine  [except  for  Guadelope,  Martinique,  F.  Guiana  an d 
Greenland]) 
This message indicates that the hybrid battery (traction batter y) may require 
inspection  or  replacement.  Have  the  vehicle  inspected  by  any  au thorized 
Toyota retailer or Toyota authorized  repairer,  or any  reliable  repairer  imme- 
diately.  Do  not  continue  driving  the  vehicle,  as  the  hybrid  sys tem  may 
become not able to be started again. 
■ If “Low 12-Volt Battery. See Owner’s Manual.” is displayed frequently 
The 12-volt battery may have deteriorated. As the battery may d ischarge in 
this  state  when  left  unattended,  have  the  battery  inspected  by  any  autho- 
rized Toyota retailer or Toyota authorized repairer, or any rel iable repairer.