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1
1-3. Emergency assistance
For safety and security
C-HR_HV_OM_Europe_OM10720E
eCall1, 2
Microphone
“SOS” button*
Indicator lights
Speaker
*: This button is intended for commu-
nication with the eCall system
operator. Other SOS buttons avail-
able in other systems of a motor
vehicle do not relate to the device
and are not intended for communi-
cation with the eCall system opera-
tor.
1: If equipped
2: Operates within the eCall coverage. The system
name differs depending on the country.
eCall is a telematics service that uses Global Navigation Satel lite
System (GNSS) data and embedded cellular technology to
enable the following emergency calls to be made: Automatic
emergency calls (Automatic Collision Notification) and manual
emergency calls (by pressing the “SOS” button). This service is
required by European Union Regulations.
System components
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1001-3. Emergency assistance
C-HR_HV_OM_Europe_OM10720E
WARNING
■When the Emergency Call may not be made
● It may not be possible to make Emergency Calls in any of the following sit-
uations. In such cases, report to emergency services provider ( 112 sys-
tem, etc.) by other means such as nearby public phones.
• Even when the vehicle is in the cellular phone service area, i t may be
difficult to connect to the eCall control center if the recepti on is poor or
the line is busy. In such cases, even though the system attempt s to con-
nect to the eCall control center, you may not be able to connec t to the
eCall control center to make Emergency Calls and contact emerge ncy
services.
• When the vehicle is out of the cellular phone service area, th e Emer-
gency Calls cannot be made.
• When any related equipment (such as the “SOS” button panel, in dicator
lights, microphone, speaker, DCM, antenna, or any wires connect ing
the equipment) is malfunctioning, damaged or broken, the Emerge ncy
Call cannot be made.
• During an Emergency Call, the system makes repeated attempts t o
connect to the eCall control center. However, if it cannot conn ect to the
eCall control center due to poor radio wave reception, the syst em may
not be able to connect to the cellular network and the call may finish
without connecting. The red indicator light will blink for appr oximately 30
seconds to indicate this disconnection.
● If the 12-volt battery’s voltage decreases or there is a disconnection, the
system may not be able to connect to the eCall control center.
● The Emergency Call system might not work outside of EU area, depend-
ing on the available infrastructure in the country.
■ When the Emergency Call system is replaced with a new one
The Emergency Call system should be registered. Contact any aut horized
Toyota retailer or Toyota authorized repairer, or any reliable repairer.
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1251-4. Hybrid system
1
For safety and security
C-HR_HV_OM_Europe_OM10720E
■If a warning light comes on, a warning message is displayed, or the
12-volt battery is disconnected
The hybrid system may not start. In this case, try to start the system again. If
the “READY” indicator does not come on, contact any authorized To y o t a
retailer or Toyota authorized repairer, or any reliable repaire r.
■ Running out of fuel
When the vehicle has run out of fuel and the hybrid system cann ot be started,
refuel the vehicle with at leas t enough gasoline to make the low fuel level
warning light ( P. 685) go off. If there is only a small amount of fuel, the
hybrid system may not be able to start. (The standard amount of fuel is about
7.5 L [2.0 gal., 1.7 Imp.gal.], when the vehicle is on a level surface. This value
may vary when the vehicle is on a slope. Add extra fuel when th e vehicle is
inclined.)
■ Electromagnetic waves
● High voltage parts and cables on Hybrid Electric Vehicles incorporate elec-
tromagnetic shielding, and therefore emit approximately the sam e amount
of electromagnetic waves as conventional gasoline powered vehic les or
home electronic appliances.
● Your vehicle may cause sound interference in some third party-produced
radio parts.
■ Hybrid battery (traction battery)
The hybrid battery (traction battery) has a limited service lif e. The lifespan of
the hybrid battery (traction battery) can change in accordance with driving
style and driving conditions.
■ Declaration of conformity
This model conforms to hydrogen emissions according to regulati on ECE100
(Battery electric vehicle safety).
Page 730 of 818

7287-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
NOTICE
■When performing an emergency repair
● A tire should only be repaired with the emergency tire puncture repair kit if
the damage is caused by a sharp object such as nail or screw pa ssing
through the tire tread.
Do not remove the sharp object from the tire. Removing the obje ct may
widen the opening and disenable em ergency repair with the repair kit.
● The repair kit is not waterproof. Make sure that the repair kit is not
exposed to water, such as when it is being used in the rain.
● Do not put the repair kit directly onto dusty ground such as sand at the
side of the road. If the repair kit vacuums up dust, etc., a ma lfunction may
occur.
● Do not turn the bottle upside down when using it, as doing so may cause
damage to the compressor.
■ Precautions for the emergency tire puncture repair kit
● The repair kit power source should be 12 V DC suitable for vehicle use. Do
not connect the repair kit to any other source.
● If gasoline splatters on the repair kit, the repair kit may deteriorate. Take
care not to allow gasoline to contact it.
● Place the repair kit in a storage to prevent it from being exposed to dirt or
water.
● Store the repair kit in the tool tray under the deck mat out of reach of chil-
dren.
● Do not disassemble or modify the repair kit. Do not subject parts such as
the air pressure indicator to impacts. This may cause a malfunc tion.
■ To avoid damage to the tire pressure warning valves and transmitters
When a tire is repaired with liquid sealants, the tire pressure warning valve
and transmitter may not operate properly. If a liquid sealant i s used, contact
any authorized Toyota retailer or Toyota authorized repairer, o r any reliable
repairer or other qualified service shop as soon as possible. A fter use of liq-
uid sealant, make sure to replace the tire pressure warning val ve and trans-
mitter when repairing or replacing the tire. ( P. 618)