
796What to do if... (Troubleshooting)
C-HR_HV_OM_Europe_OM10720E
What to do if... (Troubleshooting)
●If  you  lose  your  mechanical  keys,  new  genuine  mechanical  keys  can  be 
made  by  any  authorized  Toyota  retailer  or  Toyota  authorized  rep airer,  or 
any reliable repairer. ( P. 189)
●If  you  lose  your  electronic  keys,  the  risk  of  vehicle  theft  increases  signifi- 
cantly.  Contact  any  authorized  Toyota  retailer  or  Toyota  author ized 
repairer, or any reliable repairer immediately. ( P. 192)
●Is the electronic key battery weak or depleted? (P. 645)
●Is the power switch in ON mode?  
When locking the doors, turn the power switch off. ( P. 306)
●Is the electronic key left inside the vehicle?  
When  locking  the  doors,  make  sure  that  you  have  the  electronic  key  on 
your person.
●The  function  may  not  operate  properly  due  to  the  condition  of  t he  radio 
wave. ( P. 210)
●Is the child-protector lock set? 
The  rear  door  cannot  be  opened  from  inside  the  vehicle  when  the  lock is 
set.  Open  the  rear  door  from  outside  and  then  unlock  the  child- protector 
lock. ( P. 197)
If you have a problem, check the following before contacting any 
authorized  Toyota  retailer  or  Toyota  authorized  repairer,  or  an y 
reliable repairer.
The doors cannot be locked, unlocked, opened or closed 
You lose your keys 
The doors cannot be locked or unlocked 
The rear door cannot be opened 

797What to do if... (Troubleshooting)
C-HR_HV_OM_Europe_OM10720E
●Did you press the power switch while firmly depressing the brake pedal?  
( P. 305)
●Is the shift lever in P? (P.   3 0 8 )
●Is the electronic key anywhere detectable inside the vehicle? (P. 208)
●Is the electronic key battery weak or depleted?  
In this case, the hybrid system can be started in a temporary w ay.  
( P. 747)
●Is the 12-volt battery discharged? (P. 749)
●Is the power switch in ON mode? 
If you cannot release the shift lever by depressing the brake p edal with the 
power switch in ON mode. ( P. 317)
●It is locked automatically to prevent theft of the vehicle. (P. 308)
●Is the window lock switch pressed? 
The power windows except for the one at the driver’s seat canno t be oper- 
ated if the window lock switch is pressed. ( P. 277)
●The  auto  power  off  function  will  be  operated  if  the  vehicle  is left  in 
ACCESSORY  or  ON  mode  (the  hybrid  system  is  not  operating)  for  a
period of time. ( P.   3 0 7 )
If you think something is wrong 
The hybrid system does not start 
The shift lever cannot be shifted from P even if you depress 
the brake pedal 
The steering wheel cannot be turned after the hybrid system 
is stopped 
The  windows  do  not  open  or  close  by  operating  the  power 
window switches 
The power switch is turned off automatically 

801Alphabetical index
C-HR_HV_OM_Europe_OM10720E
Alarm......................................... 147 
Antenna
Smart entry & start system.... 207
Anti-lock brake system  
(ABS) ...................................... 532 
Function ................................ 532
Warning light ......................... 682
Approach warning
Dynamic radar cruise control 
with full-speed range .......... 420
Assist grips .............................. 577 
Audio input*
Audio system*
Automatic air conditioning  
system
Air conditioning filter.............. 637
Automatic  
air conditioning system ....... 548 
Climate preference................ 551
Automatic headlight 
leveling system...................... 337
Automatic High Beam ............. 338
Automatic light control  
system .................................... 336 
Auxiliary boxes ........................ 567 
Back door ................................. 201 
Back-up lights 
Replacing light bulbs..... 660, 666
Wattage ................................ 778
Battery (12-volt battery)
Battery checking ........... 606, 612
If the 12-volt battery is  
discharged .......................... 749 
Preparing and 
checking before winter ....... 543
Replacing .............................. 753
Warning light ......................... 681
Battery (traction battery)......... 123
Blind Spot Monitor (BSM) ....... 437 
Bluetooth®*
Bottle holders .......................... 564 
Brake
Fluid ...................................... 775
Parking brake........................ 325
Regenerative braking............ 120 
Warning light ......................... 681 
Brake assist ............................. 532
Brake Hold................................ 330
Brake Override System ........... 286
Break-in tips ............................. 287
Brightness control 
Instrument cluster light  
control................................. 173
BSM (Blind Spot Monitor) ....... 437
B
*: For vehicles with navigation/multimedia system, refer to 
“Navigation and multimedia system Owner’s manual” or
“Multimedia owner’s manual”. 

802Alphabetical index
C-HR_HV_OM_Europe_OM10720E
Care 
Aluminum wheels .................. 581 
Camera sensor ..................... 357
Exterior.................................. 580
Interior ................................... 586
Radar sensor ........................ 356
Seat belts .............................. 587 
Cargo hooks ............................. 566 
Catch protection function ....... 278
Chains ....................................... 545
Child restraint system ............... 59
Fixed with a seat belt .............. 91
Fixed with an 
ISOFIX lower anchorage ...... 93 
Points to remember................. 60 
Riding with children ................. 58
Types of child restraint system 
installation method................ 90
Using a 
top tether anchorage ............ 95 
Child safety ................................ 58 
12-volt battery precautions.... 609
Airbag precautions .................. 44
Child restraint system ............. 59
How your child should 
wear the seat belt ................. 38 
Installing child restraints.......... 90 
Power window lock switch .... 277
Power window precautions ... 281
Rear door child-protectors .... 197
Removed key battery 
precautions ......................... 647 
Seat belt precautions .............. 92 
Seat heater precautions ........ 557 
Child-protectors....................... 197 
Cleaning
Aluminum wheels.................. 581
Camera sensor ..................... 357 
Exterior ................................. 580 
Hybrid battery 
(traction battery) 
air intake vent ..................... 640
Interior................................... 586
Radar sensor ........................ 356
Seat belts .............................. 587 
Clock ......................................... 575 
Condenser ................................ 606
Console box ............................. 563
Consumption screen ............... 179
Coolant
Capacity ................................ 773 
Checking ............................... 604 
Preparing and 
checking before winter ....... 543
Cooling system ........................ 604
Hybrid system overheating ... 757
Cruise control 
Cruise control........................ 427 
Dynamic radar cruise control 
with full-speed range .......... 410
Cup holders.............................. 565
Curtain shield airbags ............... 41
Customizable features ............ 781
C 

804Alphabetical index
C-HR_HV_OM_Europe_OM10720E
eCall ............................................ 97 
ECB (Electronically  
Controlled Brake System) .... 532
Eco drive mode ........................ 432
Electric motor
Location ................................ 118
Specification.......................... 769 
Electric Power Steering (EPS) 
Function ................................ 533
Warning light ......................... 682
Electronic key
If the electronic key does not 
operate properly ................. 746
Replacing the battery ............ 645 
Electronically Controlled  
Brake System (ECB).............. 532
Emergency flashers................. 670
Emergency, in case of
If a warning buzzer sounds ... 681
If a warning light turns on ...... 681 
If a warning message is  
displayed ............................ 692
If the 12-volt battery is 
discharged .......................... 749
If the electronic key does not 
operate properly ................. 746 
If the hybrid system will not  
start..................................... 744
If the vehicle is trapped in 
rising water ......................... 672 
If you have a flat tire ..... 699, 729 
If you lose your keys ..... 189, 192
If you think 
something is wrong ............ 680 
If your vehicle becomes  
stuck ................................... 762
If your vehicle has to be 
stopped in an emergency ... 671
If your vehicle needs to be 
towed .................................. 674
If your vehicle overheats ....... 757 
Energy monitor ........................ 179 
Engine
Accessory mode ................... 306
Compartment ........................ 599
Engine switch........................ 305
Exhaust gas precautions ........ 54 
Hood ..................................... 596 
How to start 
the hybrid system ............... 305
Identification number ............ 768
If the hybrid system will not 
start .................................... 744 
If your vehicle has to be  
stopped in an emergency ... 671
Ignition switch 
(power switch) .................... 305
Overheating .......................... 757
Power switch......................... 305
E 

807Alphabetical index
C-HR_HV_OM_Europe_OM10720E
Hooks 
Cargo hooks.......................... 566
Grocery bag hook ................. 566
Retaining hooks (floor mat) ..... 32 
Horn .......................................... 270 
Hybrid battery 
(traction battery)
Location ................................ 123
Specification.......................... 770
Hybrid battery 
(traction battery)  
air intake vent ................ 124, 640 
Hybrid system .......................... 118
Acoustic vehicle alerting
system ................................ 119
Brake Override System ......... 286
Drive-Start Control ................ 286 
Emergency shut off  
system ................................ 124
Energy monitor/
consumption screen ........... 179
EV drive mode ...................... 312
High voltage components ..... 123 
Hybrid Electric Vehicle  
driving tips .......................... 540
Hybrid System Indicator ........ 168
Hybrid system precautions.... 123
If the hybrid system will not 
start..................................... 744 
Overheating .......................... 757 
Power switch ......................... 305
Regenerative braking ............ 120
Starting the hybrid system .... 305
Hybrid System Indicator ......... 168
Hybrid transmission ................ 315 
Identification 
Engine................................... 768 
Vehicle .................................. 767
Ignition switch 
(Power switch) ....................... 305
Auto power off function ......... 307
Changing the  
power switch modes........... 306 
If your vehicle has to be 
stopped in an emergency ... 671
Starting the 
hybrid system ..................... 305
Illuminated entry system ........ 561
Immobilizer system ................. 130 
Indicators ................................. 161 
Initialization
Items to initialize ................... 793
PKSB 
(Parking Support Brake)..... 483
Power windows ..................... 279 
S-IPA (Simple Intelligent  
Parking Assist System) ...... 492
Tire pressure warning 
system ................................ 619
Inside rear view mirror ............ 272
Instrument cluster light  
control .................................... 173 
Interior lights............................ 559
Switch ................................... 560
Wattage ................................ 778
Intrusion sensor ...................... 151
ISOFIX lower anchorages ......... 93
I
*: For vehicles with navigation/multimedia system, refer to 
“Navigation and multimedia system Owner’s manual” or
“Multimedia owner’s manual”. 

808Alphabetical index
C-HR_HV_OM_Europe_OM10720E
Jack 
Positioning a floor jack .......... 598 
Vehicle-equipped jack ... 702, 730
Jack handle ...................... 702, 730
Jam protection function .......... 277 
Keyless entry 
Smart entry & start system.... 207
Wireless remote control ........ 188
Keys .......................................... 188 
Battery-saving function ......... 209 
Electronic key........................ 188
Engine switch ........................ 305
If the electronic key does not 
operate properly ................. 746
If you lose your keys ..... 189, 192 
Key number plate .................. 188 
Keyless entry ........................ 188
Mechanical key ..................... 188
Power switch ......................... 305
Replacing the battery ............ 645
Warning buzzer ..................... 208 
Wireless  
remote control key .............. 188
Knee airbags .............................. 41 
Lane Tracing Assist (LTA) ...... 387 
Language  
(multi-information display) ... 173
Lever
Auxiliary catch lever .............. 596
Hood lock release lever ........ 596
Shift lever .............................. 315 
Turn signal lever ................... 324 
Wiper lever.................... 345, 348
License plate lights
Light switch ........................... 333
Replacing light bulbs............. 661
Wattage ................................ 778
Light 
Automatic High Beam ........... 338 
Extended headlight lighting 
system ................................ 334
Fog light switch ..................... 343
Headlight switch.................... 333
Illuminated entry system ....... 561 
Interior light list...................... 559 
Interior lights ......................... 560
Luggage compartment 
light..................................... 202
Personal lights ...................... 560
Replacing light bulbs............. 653 
Turn signal lever ................... 324 
Vanity lights .......................... 574
Wattage ................................ 778
Light bulbs
Replacing .............................. 653
Wattage ................................ 778 
LTA (Lane Tracing Assist) ...... 387 
Luggage cover ......................... 570
J
K
L 

811Alphabetical index
C-HR_HV_OM_Europe_OM10720E
Radar cruise control ................ 410 
Radiator .................................... 606 
Radio*
Rear fog light
Replacing light bulbs ..... 662, 666
Switch ................................... 343
Wattage................................. 778 
Rear seat................................... 264 
Rear turn signal lights
Replacing light bulbs ..... 658, 666
Turn signal lever ................... 324
Wattage................................. 778
Rear view mirror
Inside rear view mirror .......... 272 
Outside rear view mirrors ...... 274 
Rear window defogger ............ 552
Rear window wiper .................. 348
Refueling .................................. 350
Capacity ................................ 769
Fuel types ............................. 769 
Opening the fuel tank cap ..... 352 
When the fuel filler door 
cannot be opened ............... 353
Regenerative braking .............. 120
Replacing
Electronic key battery............ 645 
Fuses .................................... 648 
Light bulbs............................. 653
Tires .............................. 699, 729
Road accident cautions .......... 127
Road Sign Assist ..................... 402 
S-IPA ......................................... 492 
S-IPA (Simple Intelligent  
Parking Assist System) ........ 492
Seat belts.................................... 36
Adjusting the seat belt ............ 37
Child restraint system 
installation ............................ 59 
Cleaning and maintaining  
the seat belt........................ 587
Emergency Locking 
Retractor............................... 38
How to wear your seat belt ..... 34
How your child should wear 
the seat belt.......................... 38 
Pregnant women,  
proper seat belt use.............. 39
Reminder light and buzzer .... 685
Seat belt pretensioners ........... 37
SRS warning light ................. 682
Seat heaters ............................. 557 
Seats 
Adjustment ............................ 262
Adjustment precautions ........ 263
Child seats/child restraint 
system installation ................ 59
Cleaning................................ 586 
Front seats ............................ 262 
Head restraint ....................... 266
Properly sitting in the seat ...... 34
Rear seats ............................ 264
Seat heaters ......................... 557
RS
*: For vehicles with navigation/multimedia system, refer to 
“Navigation and multimedia system Owner’s manual” or
“Multimedia owner’s manual”.