Page 755 of 818

7537-2. Steps to take in an emergency
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7
When trouble arises
■When recharging or replacing the 12-volt battery
● In some cases, it may not be possible to unlock the doors using the smart
entry & start system when the 12-volt battery is discharged. Us e the wire-
less remote control or the mechanical key to lock or unlock the doors.
● The hybrid system may not start on the first attempt after the 12-volt battery
has recharged but will start normally after the second attempt. This is not a
malfunction.
● The power switch mode is memorized by the vehicle. When the 12-volt bat-
tery is reconnected, the system will return to the mode it was in before the
12-volt battery was discharged. Before disconnecting the 12-vol t battery,
turn the power switch off.
If you are unsure what mode the power switch was in before the 12-volt bat-
tery discharged, be especially careful when reconnecting the 12 -volt battery.
■ When replacing the 12-volt battery
2ZR-FXE engine
● Use a 12-volt battery that conforms to European regulations.
● Use a 12-volt battery that the case size is same as the previous one (LN1),
20 hour rate capacity (20HR) is equivalent (45Ah) or greater, a nd perfor-
mance rating (CCA) is equivalent (286A) or greater.
• If the sizes differ, the 12-volt battery cannot be properly se cured.
• If the 20 hour rate capacity is low, even if the time period w here the vehi-
cle is not used is a short time, the 12-volt battery may discha rge and the
hybrid system may not be able to start.
● For details, consult any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer.
Page 756 of 818

7547-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
M20A-FXS engine
● Use a Central Degassing type 12-volt battery (European Regulations).
● Use a 12-volt battery that the case size is same as the previous one (LN1),
20 hour rate capacity (20HR) is equivalent (45Ah) or greater, a nd perfor-
mance rating (CCA) is equivalent (286A) or greater.
• If the sizes differ, the 12-volt battery cannot be properly se cured.
• If an improper 12-volt battery is used, battery performance ma y decrease
and the hybrid system may not be able to restart.
• If the 20 hour rate capacity is low, even if the time period w here the vehi-
cle is not used is a short time, the 12-volt battery may discha rge and the
hybrid system may not be able to start.
● Use a 12-volt battery with a handle. If a 12-volt battery without a handle is
used, removal is more difficult.
● After replacing, firmly attach the following items to the exhaust hole of the
12-volt battery.
● For details, consult any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer.
Exhaust hole plug
Exhaust hole
Exhaust hose
• Use the exhaust hose that was
attached to the 12-volt battery before
replacing and confirm that it is firmly
connected to the hole section of the
vehicle.
• Use the exhaust hole plug included
with the 12-volt battery replaced or
the one installed on the 12-volt bat-
tery prior to the replacement.
(Depending on the 12-volt battery to
be replaced, the exhaust hole may be
plugged.)
Page 757 of 818

7557-2. Steps to take in an emergency
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7
When trouble arises
WARNING
■When removing the 12-volt battery terminals
Always remove the negative (-) terminal first. If the positive (+) terminal con-
tacts any metal in the surrounding area when the positive (+) t erminal is
removed, a spark may occur, leading to a fire in addition to el ectrical shocks
and death or serious injury.
■ Avoiding 12-volt battery fires or explosions
Observe the following precautions to prevent accidentally ignit ing the flam-
mable gas that may be emitted from the 12-volt battery:
● Make sure each jumper cable is connected to the correct terminal and that
it is not unintentionally in contact with any other than the in tended terminal.
● Do not allow the other end of the jumper cable connected to the “+” termi-
nal to come into contact with any other parts or metal surfaces in the area,
such as brackets or unpainted metal.
● Do not allow the + and - clamps of the jumper cables to come into contact
with each other.
● Do not smoke, use matches, cigarette lighters or allow open flame near
the 12-volt battery.
■ 12-volt battery precautions
The 12-volt battery contains poisonous and corrosive acidic ele ctrolyte,
while related parts contain lead and lead compounds. Observe th e following
precautions when handling the 12-volt battery:
● When working with the 12-volt battery, always wear safety glasses and
take care not to allow any battery fluids (acid) to come into c ontact with
skin, clothing or the vehicle body.
● Do not lean over the 12-volt battery.
● In the event that battery fluid comes into contact with the skin or eyes,
immediately wash the affected area with water and seek medical attention.
Place a wet sponge or cloth over the affected area until medica l attention
can be received.
● Always wash your hands after handling the 12-volt battery support, termi-
nals, and other battery-related parts.
● Do not allow children near the 12-volt battery.
Page 758 of 818

7567-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10720E
WARNING
■After recharging the 12-volt battery (M20A-FXS engine)
Have the 12-volt battery inspected at any authorized Toyota ret ailer or
Toyota authorized repairer, or any reliable repairer as soon as possible. If
the 12-volt battery is deteriorating, continued use may cause t he 12-volt
battery to emit a malodorous gas, which may be detrimental to t he health of
passengers.
■ When replacing the 12-volt battery
● When the vent plug and indicator are close to the hold down clamp, the
battery fluid (sulfuric acid) may leak.
● For information regarding 12-volt battery replacement, contact any autho-
rized Toyota retailer or Toyota authorized repairer, or any rel iable repairer.
● M20A-FXS engine: After exchanging, securely attach the exhaust hose
and exhaust hole plug to the exhaust hole of the exchanged 12-v olt bat-
tery. If not properly installed, gases (hydrogen) may leak into the vehicle
interior, and there is the possible danger of the gas igniting and exploding.
NOTICE
■When handling jumper cables
When connecting the jumper cables, ensure that they do not beco me entan-
gled in the cooling fans, etc.
■ To prevent damaging the vehicle (M20A-FXS engine)
The exclusive jump starting terminal is to be used when chargin g the 12-volt
battery from another vehicle in an emergency. It cannot be used to jump
start another vehicle.
Page 772 of 818
7708-1. Specifications
C-HR_HV_OM_Europe_OM10720E
2ZR-FXE engine (except for Guadelope, Martinique, F. Guiana and
Greenland)
2ZR-FXE engine (for Guadelope, Martinique, F. Guiana and Greenl and)
and M20A-FXS engine:
■Oil capacity (Drain and refill ― reference*)
*: The engine oil capacity is a reference quantity to be used whe n changing
the engine oil. Warm up the engine and turn off the hybrid syst em, wait
more than 5 minutes, and check the oil level on the dipstick.
Hybrid battery (traction battery)
Voltage3.7 V/cell
Capacity3.6 Ah (3HR)
Quantity56 cells
Nominal voltage207.2 V
Voltage7.2 V/module
Capacity6.5 Ah (3HR)
Quantity
2ZR-FXE engine
28 modules
M20A-FXS engine
30 modules
Nominal voltage
2ZR-FXE engine
201.6 V
M20A-FXS engine
216 V
Lubrication system
With filter
2ZR-FXE engine
4.2 L (4.4 qt., 3.7 Imp. qt.)
M20A-FXS engine
4.3 L (4.5 qt., 3.8 Imp. qt.)
Without filter3.9 L (4.1 qt., 3.4 Imp.qt.)
Page 776 of 818

7748-1. Specifications
C-HR_HV_OM_Europe_OM10720E
*: The fluid capacity is the quantity of reference.
If replacement is necessary, contact any authorized Toyota reta iler or
Toyota authorized repairer, or any reliable repairer.
Electrical system (12-volt battery)
Battery
Specific voltage reading at
20 C (68F):
Specific gravity reading at
20 C (68F):
12.0 V or higher
(Turn the power switch to OFF and turn
on the high beam headlights for 30 sec-
onds.)
If the voltage is lower than the standard
value, charge the battery.
1.25 or higher
If the specific gravity is lower than the
standard value, charge the battery.
Charging rates
Quick charge
Slow charge
15 A max.
5 A max.
Transmission
Fluid capacity*
2ZR-FXE engine
3.6 L (3.8 qt., 3.2 Imp.qt.)
M20A-FXS engine
3.8 L (4.0 qt., 3.3 Imp.qt.)
Fluid typeToyota Genuine ATF WS
NOTICE
■ Transmission fluid type
Using transmission fluid other than the above type may cause ab normal
noise or vibration, or ultimately damage the transmission of yo ur vehicle.
Page 794 of 818
7928-2. Customization
C-HR_HV_OM_Europe_OM10720E
■In the following situations, customize mode in which the settings can be
changed through the multi-information display will automaticall y be
turned off
● A warning message appears after the customize mode screen is displayed.
● The power switch is turned off.
● The vehicle begins to move while the customize mode screen is displayed.
WARNING
■Cautions during customization
As the hybrid system needs to be operating during customization , ensure
that the vehicle is parked in a place with adequate ventilation . In a closed
area such as a garage, exhaust gases including harmful carbon m onoxide
(CO) may collect and enter the vehicle. This may lead to death or a serious
health hazard.
NOTICE
■ During customization
To prevent 12-volt battery discharge, ensure that the hybrid sy stem is oper-
ating while customizing features.
Page 795 of 818
7938-3. Initialization
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8
Vehicle specifications
Items to initialize
The following items must be initialized for normal system opera-
tion after such cases as the 12-volt battery being reconnected,
or maintenance being performed on the vehicle:
ItemWhen to initializeReference
Power window• When functioning abnormallyP. 279
S-IPA (Simple Intelligent
Parking Assist System) (if
equipped)
• After reconnecting or chang-
ing the 12-volt batteryP. 519
Tire pressure warning sys-
tem
• When changing the tire size
• When changing the tire infla-
tion pressure by changing
traveling speed or load
weight, etc.
P. 619
PKSB (Parking Support
Brake) (if equipped)
• After reconnecting or chang-
ing the batteryP. 483