5
1
5
4
3
2
C-HR_HV_OM_Europe_OM10720E
8
7
6
5-1. Using the air conditioning
system and defogger
Air conditioning system ......548
Heated steering wheel/
seat heaters .....................557
5-2. Using the interior lights
Interior lights list .................559
• Interior lights ..................560
• Personal lights ...............560
5-3. Using the storage
features
List of storage features ......562
• Glove box ......................563
• Console box ..................563
• Bottle holders ................564
• Cup holders ...................565
Luggage compartment
features............................566
5-4. Using the other interior
features
Other interior features ........574
• Sun visors ......................574
• Vanity mirrors ................574
• Clock .............................575
• Power outlet ..................576
• Assist grips ....................577
6-1. Maintenance and care
Cleaning and protecting the
vehicle exterior ................ 580
Cleaning and protecting the
vehicle interior ................. 586
6-2. Maintenance
Maintenance
requirements ................... 590
6-3. Do-it-yourself
maintenance
Do-it-yourself service
precautions ..................... 593
Hood.................................. 596
Positioning a floor jack ...... 598
Engine compartment ......... 599
12-volt battery
(M20A-FXS engine) ........ 612
Tires .................................. 616
Tire inflation pressure........ 632
Wheels .............................. 634
Air conditioning filter .......... 637
Hybrid battery
(traction battery)
air intake vent and filter ... 640
Electronic key battery ........ 645
Checking and replacing
fuses ............................... 648
Light bulbs ......................... 653
5Interior features6Maintenance and care
TABLE OF CONTENTS6
C-HR_HV_OM_Europe_OM10720E
7-1. Essential information
Emergency flashers ...........670
If your vehicle has to be
stopped in
an emergency ..................671
If the vehicle is submerged
or water on the road is
rising ................................672
7-2. Steps to take in an emergency
If your vehicle needs to be
towed .............................. 674
If you think
something is wrong ......... 680
If a warning light turns on or
a warning buzzer
sounds ............................ 681
If a warning message is
displayed ......................... 692
If you have a flat tire
(vehicles with an
emergency tire puncture
repair kit) ........................ 699
If you have a flat tire
(vehicles with a
spare tire) ........................ 729
If the hybrid system will not
start ................................. 744
If the electronic key does
not operate properly ........ 746
If the 12-volt battery is
discharged ...................... 749
If your vehicle overheats ... 757
If the vehicle becomes
stuck................................ 762
7When trouble arises
991-3. Emergency assistance
1
For safety and security
C-HR_HV_OM_Europe_OM10720E
When the power switch is turned to ON, the red indicator light will illu-
minate for 10 seconds and then the green indicator light will i llumi-
nate, indicating that the system is enabled. The indicator ligh ts
indicate the following:
● If the green indicator light illuminates and stays on, the system is
enabled.
● If the green indicator light flashes twice per second, an automatic or
manual Emergency Call is being made.
● If the red indicator light illuminates at any time other than immedi-
ately after the power switch is turned to ON, the system may be
malfunctioning or the backup battery may be depleted.
● If the red indicator light blinks for approximately 30 seconds during
an Emergency Call, the call has been disconnected or the cellul ar
network signal is weak.
■ Free/Open Source Software Information
This product contains Free/Open Source Software (FOSS).
The license information and/or the source code of such FOSS can be found
at the following URL.
https://www.denso.com/global/en/opensource/dcm/toyota/
http://www.opensourceautomotive.com/dcm/toyota/19MC/
Indicator lights
1001-3. Emergency assistance
C-HR_HV_OM_Europe_OM10720E
WARNING
■When the Emergency Call may not be made
● It may not be possible to make Emergency Calls in any of the following sit-
uations. In such cases, report to emergency services provider ( 112 sys-
tem, etc.) by other means such as nearby public phones.
• Even when the vehicle is in the cellular phone service area, i t may be
difficult to connect to the eCall control center if the recepti on is poor or
the line is busy. In such cases, even though the system attempt s to con-
nect to the eCall control center, you may not be able to connec t to the
eCall control center to make Emergency Calls and contact emerge ncy
services.
• When the vehicle is out of the cellular phone service area, th e Emer-
gency Calls cannot be made.
• When any related equipment (such as the “SOS” button panel, in dicator
lights, microphone, speaker, DCM, antenna, or any wires connect ing
the equipment) is malfunctioning, damaged or broken, the Emerge ncy
Call cannot be made.
• During an Emergency Call, the system makes repeated attempts t o
connect to the eCall control center. However, if it cannot conn ect to the
eCall control center due to poor radio wave reception, the syst em may
not be able to connect to the cellular network and the call may finish
without connecting. The red indicator light will blink for appr oximately 30
seconds to indicate this disconnection.
● If the 12-volt battery’s voltage decreases or there is a disconnection, the
system may not be able to connect to the eCall control center.
● The Emergency Call system might not work outside of EU area, depend-
ing on the available infrastructure in the country.
■ When the Emergency Call system is replaced with a new one
The Emergency Call system should be registered. Contact any aut horized
Toyota retailer or Toyota authorized repairer, or any reliable repairer.
1191-4. Hybrid system
1
For safety and security
C-HR_HV_OM_Europe_OM10720E
◆When stopped/during start off
The gasoline engine stops* when the vehicle is stopped. During
start off, the electric motor (traction motor) drives the vehic le. At
slow speeds or when traveling down a gentle slope, the engine i s
stopped* and the electric motor (traction motor) is used.
When shift lever is in N, the hybrid battery (traction battery) is not
being charged.
*: When the hybrid battery (traction battery) requires charging o r the engine
is warming up, etc., the gasoline engine will not automatically stop.
( P. 120)
◆During normal driving
The gasoline engine is predominantly used. The electric motor
(traction motor) charges the hybrid battery (traction battery) as nec-
essary.
◆When accelerating sharply
When the accelerator pedal is depressed heavily, the power of t he
hybrid battery (traction battery) is added to that of the gasol ine
engine via the electric motor (traction motor).
◆When braking (regenerative braking)
The wheels operate the electric motor (traction motor) as a pow er
generator, and the hybrid battery (traction battery) is charged .
When driving with the gasoline engine stopped, a sound, which
changes in accordance with the driving speed, will be played in order
to warn people nearby of the vehicle’s approach. The sound will stop
when the vehicle speed exceeds approximately 25 km/h (15 mph).
Acoustic vehicle alerting system
1201-4. Hybrid system
C-HR_HV_OM_Europe_OM10720E
■Regenerative braking
● In the following situations, kinetic energy is converted to electric energy and
deceleration force can be obtained in conjunction with the rech arging of the
hybrid battery (traction battery).
• The accelerator pedal is released while driving with the shift lever in D, B
(2ZR-FXE engine) or S (M20A-FXS engine).
• The brake pedal is depressed while driving with the shift leve r in D, B
(2ZR-FXE engine) or S (M20A-FXS engine).
● While the GPF system (P. 531) is operating to regenerate the exhaust gas
filter, the hybrid battery (traction battery) may not be rechar ged.
■ EV indicator
■ Conditions in which the gasoline engine may not stop
The gasoline engine starts and stops automatically. However, it may not stop
automatically in the following conditions*:
● During gasoline engine warm-up
● During hybrid battery (traction battery) charging
● When the temperature of the hybrid battery (traction battery) is high or low
● When the heater is switched on
*: Depending on the circumstances, the gasoline engine may also not stop
automatically in situations other than those above.
■ Charging the hybrid battery (traction battery)
As the gasoline engine charges the hybrid battery (traction bat tery), the bat-
tery does not need to be charged from an outside source. Howeve r, if t h e
vehicle is left parked for a long time the hybrid battery (trac tion battery) will
slowly discharge. For this reason, be sure to drive the vehicle at least once
every few months for at least 30 minutes or 16 km (10 miles). If the hybrid
battery (traction battery) becomes fully discharged and you are unable to start
the hybrid system, contact any authorized Toyota retailer or To yota authorized
repairer, or any r eliable repairer.
The EV indicator comes on when the
vehicle is driven using only the electric
motor (traction motor) or the gasoline
engine is stopped.
1211-4. Hybrid system
1
For safety and security
C-HR_HV_OM_Europe_OM10720E
■ Charging the 12-volt battery
P. 752
■ After the 12-volt battery has discharged or when the terminal has been
removed and installed during exchange, etc.
The gasoline engine may not stop even if the vehicle is being d riven by the
hybrid battery (traction battery). If this continues for a few days, contact any
authorized Toyota retailer or Toyota authorized repairer, or an y reliable
repairer.
■ Sounds and vibrations specific to a Hybrid Electric Vehicle
There may be no engine sound or vibration even though the vehic le is able to
move with the “READY” indicator is illuminated. For safety, app ly the parking
brake and make sure to shift the shift lever to P when parked.
The following sounds or vibrations may occur when the hybrid sy stem is
operating and are not a malfunction:
● Motor sounds may be heard from the engine compartment.
● Sounds may be heard from the hybrid battery (traction battery) when the
hybrid system starts or stops.
● Relay operating sounds such as a snap or soft clank will be emitted from the
hybrid battery (traction battery), behind the rear seats, when the hybrid sys-
tem is started or stopped.
● Sounds from the hybrid system may be heard when the back door is open.
● Sounds may be heard from the transmission when the gasoline engine
starts or stops, when driving at low speeds, or during idling.
● Engine sounds may be heard when accelerating sharply.
● Sounds may be heard due to regenerative braking when the brake pedal is
depressed or as the accelerator pedal is released.
● Vibration may be felt when the gasoline engine starts or stops.
● Cooling fan sounds may be heard from the air intake vent. (P. 124)
123
1
1-4. Hybrid system
For safety and security
C-HR_HV_OM_Europe_OM10720E
Hybrid system precautions
The illustration is an example for explanation and may differ from the
actual item.
Take care when handling the hybrid system, as it is a high volt -
age system (about 600 V*1 or 650 V*2 at maximum) as well as
contains parts that become extremely hot when the hybrid sys-
tem is operating. Obey the warning labels attached to the vehi-
cle.
*1: 2ZR-FXE engine
*2: M20A-FXS engine
Warning label
Service plug
Hybrid battery (traction battery)
High voltage cables (orange)
Electric motor (traction motor)
Power control unit
Air conditioning compressor