2021 VOLKSWAGEN UP! Owner´s Manual

Additional information and warnings:
•Transporting ⇒ Driving notes
•Driving with respect for the environment ⇒ Driving with respect for the environment
•Fuel ⇒ Fuel
•Engine oil ⇒ Engine oil
•Engine coolant ⇒ Coolant
•Wheels and tyres ⇒ Wheels and tyres
•Consumer information ⇒ Consumer information
Vehicle identification data
Fig. 13 A: Vehicle data sticker: example shows a vehicle with engine code CCZB ③. B: Type plate
Fig. 14 Vehicle identification number
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Vehicle identification number (FIN)
The vehicle identification number can be read from outside the vehicle through a viewer in the
windscreen ⇒ Fig. 14. The viewer is located in the lower corner of the windscreen. The vehicle
identification number is also stamped on the right suspension turret. You have to open the bonnet
to gain access to the vehicle identification number ⇒ .
Additional vehicle identification for China
In Chinese vehicles, the following body components are marked with the vehicle identification
number (VIN) or with a number that can be traced back to the VIN:
•Rear lock carrier (in the luggage compartment)
•Bonnet
•Right longitudinal member (in the engine compartment)
•Tailgate
•Door pillar (front passenger side)
•Floor panel (in the front passenger side footwell)
Vehicle data sticker
The vehicle data sticker ⇒ Fig. 13A is in the spare wheel well area in the luggage compartment. It
contains the following data:
Vehicle identification number (chassis number)
Vehicle type, engine power, gearbox type
Ignoring or exceeding the values given for the weights, payloads, vehicle dimensions and
maximum speed could lead to accidents and serious injuries.
WARNING

Engine and gearbox code, paint number, interior equipment. In the example, the engine
code is CCZB ⇒ Fig. 13A.
Optional extras, PR numbers
These vehicle data are also contained in the service schedule.
Type plate
The type plate ⇒ Fig. 13B can be seen on the lower part of the door pillar when the door is open.
Vehicles for certain export countries do not have a type plate.
The type plate contains the following data:
Gross vehicle weight rating
Gross axle weight rating, front
Gross axle weight rating, rear
Engine data
First read and observe the introductoryinformation and safety warnings⇒
Introduction
For reasons of vehicle registration and vehicle taxation, the power output and performance of some
engines may vary in some countries from the information given in this booklet.
Petrol engines
Engine powerECMaximum torqueCylinders,
capacity
44 kW at
5,000 – 6,000 rpmCHYA95 Nm at 1,750 – 3,000 rpm3 cylinders,
999 ccm
55 kW at 6,200 rpmCHYB95 Nm at 3,000 – 4,300 rpm3 cylinders,
999 ccm
Natural gas engine
Engine powerECMaximum torqueCylinders,
capacity
50 kW at 6,200 rpmCPGA90 Nm at 3,000 rpm3 cylinders,
999 ccm
Dimensions
Fig. 15 Dimensions
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The data in the table apply to the most basic German model.
The specified values can vary due to different tyre and wheel sizes, if additional equipment is fitted,
for different model versions, for retrofitted accessories, and for special vehicles. They can also vary
in vehicles that have been manufactured for other countries.
Key for ⇒ Fig. 15:Petrol engineNatural gas
engine
Ⓐ
Front track1,428 mm
Rear track1,424 mm
ⒷWidth (2-door)1,641 mm

Key for ⇒ Fig. 15:Petrol engineNatural gas
engine
Width (4-door)1,645 mm
ⒸWidth (from one exterior mirror to the other)1,910 mm
Ⓓ
Height to the upper edge of the roof at kerb weight 1,478 mm1,480 mm
Hight at kerb weight to the upper edge of the
aerial base1,489 mm1,492 mm
ⒺHeight with open tailgate at kerb weight1,990 mm1,994 mm
ⒻGround clearance in road-ready state between
the axles144 mm145 mm
ⒼWheelbase2,407 mm2,413 mm
ⒽLength (from bumper to bumper)3,543 mm
ⒾHeight with open bonnet and kerb weight1,622 mm
–Minimum turning circle diameterApproximately 9.8 m
Kerb weight without driver, without payload.
Without rod antenna screwed on.
Kerb weight with driver (75 kg) and service fluids.
Performance figures
First read and observe the introductoryinformation and safety warnings⇒
Introduction
For reasons of vehicle registration and vehicle taxation, the power output and performance of some
engines may vary in some countries from the information given in this booklet.
Petrol engines
Engine powerECGearbox typeMaximum speed
44 kW
CHYA
MG5
160 km/h (100 mph)
44 kW BlueMotion
technology161 km/h (100 mph)
44 kWAG5160 km/h (100 mph)
55 kW
CHYB
MG5
171 km/h (106 mph)
55 kW BlueMotion
technology172 km/h (106 mph)
55 kWAG5171 km/h (106 mph)
Natural gas engine
Engine powerECGearbox typeMaximum speed
50 kW BlueMotion
technologyCPGAMG5164 km/h (102 mph)
When the performance figures were measured, the vehicle was not fitted with any equipment
that could reduce performance, e.g. a roof carrier or mud flaps.
Maximum speed is reached in 4th gear.
Maximum speed is reached in 4th gear.
Opening and closing
Vehicle key set
a)
a)
b)
a)
c)
a)
•Take care when driving in car parks with protruding kerbstones or bollards. Objects that
protrude from the ground can damage the bumper and other components when parking the
vehicle.
•Drive carefully through dips in the road, over driveways, ramps, kerbstones and other
objects. Low-lying vehicle components such as the bumper, spoiler and parts of the
running gear, engine or exhaust system could be damaged.
NOTICE
a)
b)
c)
a)
a)
a)
a)
a)
a)
b)
a)
b)

 Introduction
This chapter contains information on the followingsubjects:
⇒ Vehicle key
⇒ Mechanical vehicle key
⇒ Indicator lamp in the vehicle key
⇒ Replacing the battery
⇒ Synchronising the vehicle key
Additional information and warnings:
•Settings in the Volkswagen information system ⇒ Volkswagen information system
•Central locking system ⇒ Central locking system
•Starting and stopping the engine ⇒ Starting and stopping the engine
•Consumer information ⇒ Consumer information
•Manual opening and closing⇒ Manual opening and closing
Vehicle key
Fig. 16 Vehicle key
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Vehicle key
The key can be used to lock and unlock the car from a distance ⇒ Central locking system.
The remote control transmitter and the battery are integrated in the key. The receiver is located in
the vehicle interior. The remote control range is several metres around the vehicle when the battery
is fully charged.
If the vehicle cannot be opened and closed using the vehicle key, the vehicle key will have to be re-
synchronised ⇒ Synchronising the vehicle key, or the battery in the key replaced ⇒ Replacing the
battery.
Several vehicle keys can be used.
Opening and closing the key bit
Press button ⇒ Fig. 16① to release the key bit and open it.
To fold in, press button ① and simultaneously fold in the key bit until it clicks into place.
Swallowing batteries with a diameter of 20 mm or other lithium batteries can result in severe
or even fatal injuries within a very short period of time.
•Always keep the vehicle key, key ring with batteries, spare batteries, round cells and other
batteries that are larger than 20 mm out of the reach of children.
•Call for medical help immediately you suspect that someone has swallowed a battery.
DANGER
Improper or unsupervised use of the vehicle key can lead to accidents or injuries.
•Always take all vehicle keys with you every time you leave the vehicle. Children or
unauthorised persons could lock the doors and tailgate, start the engine, switch on the
ignition and thus operate electrical equipment, such as the electric windows.
•Never leave children or people requiring assistance alone in the vehicle. They could
become trapped in the vehicle in an emergency and may not be able to get themselves to
safety. For example, locked vehicles may be subjected to very high or very low
temperatures, according to season. This can cause serious injuries and illness or
fatalities, especially for small children.
•Never remove the vehicle key from the ignition lock when the vehicle is in motion. The
steering lock may be activated and you will no longer be able to steer the vehicle.
WARNING

Replacement key
You will need to quote the vehicle chassis number when ordering a replacement key or additional
remote control keys.
Every new key contains a microchip which must be encoded with the data for the vehicle's
electronic immobilizer. The vehicle key will not work if it is not fitted with a microchip, or if the
microchip has not been encoded. The same goes for keys that have been cut to fit the vehicle.
New keys or replacement keys are available from Volkswagen dealerships or from qualified
workshops and authorised key services that are qualified to manufacture these vehicle keys.
New and replacement vehicle keys must be synchronised before use. Proceed to a qualified
workshop.
Press the buttons on the key only if the corresponding function is actually needed. Pressing
a button when the function is not required could lead to the vehicle being unlocked unintentionally
or the alarm going off. This also applies even when you are not within the effective range.
The function of the vehicle key can be affected temporarily if there is more than one
transmitter in the direct vicinity working on the same frequency (e.g. a two-way radio or mobile
telephone).
Obstacles between the key and the vehicle, bad weather conditions and weak batteries can
reduce the range of the remote control.
If the buttons on the vehicle key ⇒ Fig. 16 or one of the central locking buttons ⇒ Central
locking system are pressed repeatedly within a short period of time, the central locking system will
switch off briefly to prevent overloading. The vehicle will then be unlocked. Lock the vehicle if
necessary.
Mechanical vehicle key
Fig. 17 Mechanical vehicle key
First read and observe the introductoryinformation and safety warnings⇒
Introduction
A mechanical vehicle key may be included in the set of keys ⇒ Fig. 17.
Replacement key
You will need to quote the vehicle chassis number when ordering a replacement key or additional
remote control keys.
Every new key contains a microchip which must be encoded with the data for the vehicle's
electronic immobilizer. The vehicle key will not work if it is not fitted with a microchip, or if the
microchip has not been encoded. The same goes for keys that have been cut to fit the vehicle.
New keys or replacement keys are available from Volkswagen dealerships or from qualified
workshops and authorised key services that are qualified to manufacture these vehicle keys.
New and replacement vehicle keys must be synchronised before use. Proceed to a qualified
workshop.
Indicator lamp in the vehicle key
Every vehicle key contains electronic components. Protect the key from damage, moisture
and excessive vibration.
NOTICE

Fig. 18 Indicator lamp in the vehicle key
First read and observe the introductoryinformation and safety warnings⇒
Introduction
If a button on the vehicle key is pressed briefly, the indicator lamp ⇒ Fig. 18 (arrow) flashes once.
The lamp will flash several times if the button is pressed and held, e.g. convenience closing of the
electric panorama sliding/tilting glass roof.
If the indicator lamp in the key does not light up when a button is pressed, the battery in the key
should be replaced ⇒ Replacing the battery.
Replacing the battery
Fig. 19 Vehicle key: opening the battery case cover
Fig. 20 Vehicle key: removing the battery
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Volkswagen recommends having the battery changed by a qualified workshop.
The battery is located on the rear side of the vehicle key underneath a cover.
Replacing the battery
•Fold out the key bit of the vehicle key ⇒ Opening and closing the key bit.
•Pull up the cover on the rear side of the vehicle key ⇒ Fig. 19 in the direction of the arrow ⇒.
•Using a suitable thin object, lever the battery out of the battery compartment ⇒ Fig. 20.
•Insert the new battery as shown ⇒ Fig. 20 and push it into the battery compartment against the
direction of the arrow ⇒.
•Fit the cover as shown ⇒ Fig. 19 and push it onto the vehicle key housing against the direction
shown by the arrow until it engages.
Dispose of discharged batteries in accordance with regulations governing the protection of
the environment.
The battery on the vehicle key may contain perchlorate. Please comply with any legal
requirements and regulations when handling and disposing of these batteries.
Synchronising the vehicle key
First read and observe the introductoryinformation and safety warnings⇒
Introduction
It may no longer be possible to lock or unlock the vehicle with the remote control if the  button
is pressed repeatedly outside of the effective range of the vehicle key. If this is the case, the vehicle
key should be re-synchronised as follows:
•Fold out the key bit of the vehicle key ⇒ Opening and closing the key bit.
•The vehicle key can be damaged if the battery is not changed properly.
•Unsuitable batteries can damage the vehicle key. Discharged batteries should only be
replaced with new batteries of the same voltage rating, size and specification.
•Ensure that the battery is fitted the right way round.
NOTICE

•Press the  button on the vehicle key. Remain standing close to the vehicle.
•Unlock the vehicle with the key bit within one minute. The synchronisation process is complete.
Central locking system
 Introduction
This chapter contains information on the followingsubjects:
⇒ Description of the central locking system
⇒ Locking or unlocking the vehicle from outside
⇒ Locking or unlocking the vehicle from the inside
⇒ SAFELOCK mechanism
The central locking system will only work correctly when all doors and the tailgate are properly
closed. The vehicle cannot be locked with the key if the driver door is open.
If the vehicle is unlocked and not used for a long time (e.g. in your own garage) the vehicle battery
could discharge or the engine may not start.
Additional information and warnings:
•Exterior views ⇒ Exterior views
•Vehicle key set ⇒ Vehicle key set
•Doors ⇒ Doors
•Tailgate ⇒ Tailgate
•Electric windows ⇒ Windows
•Electric panorama sliding/tilting glass roof ⇒ Electric panorama sliding/tilting glass roof
•Manual opening and closing ⇒ Manual opening and closing
Description of the central locking system
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The central locking system enables you to lock and unlock all doors and the tailgate from one point:
•From outside the vehicle with the vehicle key ⇒ Locking or unlocking the vehicle from outside.
•From inside the vehicle with the central locking button ⇒ Locking or unlocking the vehicle from
the inside.
Certain functions for the central locking system can be activated or deactivated by a qualified
workshop.
The doors and the tailgate can be locked or unlocked manually if the vehicle key or central locking
system fails.
Locking the vehicle after the airbags have been triggered
The entire vehicle is unlocked if the airbags are activated during an accident. After an accident, the
vehicle can be locked by one of the methods below, depending on the damage incurred.
FunctionAction
Locking the vehicle with the
central locking button.
– Switch off the ignition.
– Open one of the vehicle doors once.
– Press the central locking button .
Locking the vehicle using the
vehicle key.
– Switch off the ignition.
OR: remove the key from the ignition lock.
– Open one of the vehicle doors once.
– Lock the vehicle with the vehicle key.
Improper use of the central locking system could lead to serious injury.
•The central locking system locks all doors. Locking the vehicle from the inside may
prevent the doors from being opened unintentionally and unauthorised persons from
entering the vehicle. However, locked doors can delay assistance to passengers inside
the vehicle in the event of an accident or emergency.
•Never leave children or people requiring assistance alone in the vehicle. All doors can be
locked from the inside using the central locking button. This may mean that people lock
themselves in the vehicle. People locked in the vehicle may be subjected to very high or
very low temperatures.
•Temperatures inside a locked vehicle may reach extremes of heat or cold, according to
season. This can cause serious injuries and illness or fatalities, especially for small
children.
•Never leave anyone inside a locked vehicle. People in the vehicle could become trapped
in an emergency and may not be able to get themselves to safety.
WARNING

If the buttons on the vehicle key ⇒ Fig. 21 or one of the central locking buttons ⇒ Fig. 23 are
pressed repeatedly within a short period of time, the central locking system will switch off briefly to
prevent overloading. The vehicle is then unlocked for approximately 30 seconds. If the doors or the
tailgate are not opened during this time the vehicle will lock again automatically.
Locking or unlocking the vehicle from outside
Fig. 21 Buttons on the vehicle key
Fig. 22 Mechanical vehicle key
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Vehicles with central locking
FunctionButtons to be used in
the vehicle key
⇒ Fig. 21
Action with vehicle key ⇒ Fig. 21 in
the lock cylinder or with the
mechanical vehicle key ⇒ Fig. 22.
Unlocking the vehicle.Press the  button.Insert the vehicle key in the driver door lock
cylinder and turn anticlockwise.
Locking the vehicle.Press the  button.Insert the vehicle key in the driver door lock
cylinder and turn clockwise.
Unlocking the tailgate.Press the 
button ⇒ Tailgate.
Insert the vehicle key in the driver door lock
cylinder and turn anticlockwise.
Please note the following: Depending on which central locking function has been activated by a
qualified workshop, all of the doors and the tailgate are only unlocked when the button is
pressed twice.
The vehicle key will lock or unlock the vehicle only when the battery has enough power and the key
is located within a few metres of the vehicle.
•When the vehicle is locked, all turn signals will flash once as confirmation.
•When the vehicle is unlocked, all turn signals will flash twice as confirmation.
If the turn signals do not flash as confirmation, at least one of the doors or the tailgate is not closed.
The vehicle cannot be locked using the vehicle key if the driver door is still open. The vehicle will
lock again automatically within a few seconds of being unlocked if you do not open one of the doors
or the tailgate. This function prevents the vehicle from remaining unlocked if the unlocking button is
pressed by mistake.
Vehicles without central locking
FunctionAction carried out with key ⇒ Fig. 22 in the lock
cylinder.
Locking or unlocking the driver
door and the tailgate.
To unlock, insert the vehicle key in the driver door lock cylinder
and turn anticlockwise.
To lock, insert the vehicle key in the driver door lock cylinder
and turn clockwise.
Locking and unlocking the front
passenger door.
To unlock, insert the vehicle key in the passenger door lock
cylinder and turn anticlockwise.
To lock, insert the vehicle key in the front passenger door lock
cylinder and turn clockwise.
The opened driver door cannot be locked using the vehicle key.
In vehicles without a central locking system, locking and unlocking the passenger door does
not affect the interior light ⇒ Lights.