2021 TOYOTA C-HR Owners Manual (in English)

4257-1. Essential information
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When trouble arises
If the vehicle is trapped in rising water
●Remove the seat belt first.
● If the door can be opened, open the door and exit the vehicle.
● If the door cannot be opened, open the window using the power
window switch and exit the vehicle through the window.
● If the window cannot be opened using the power window switch,
remain calm, wait until the water level inside the vehicle rise s to the
point that the water pressure i nside of the vehicle equals the water
pressure outside of the vehicl e, and then open the door and exi t the
vehicle.
In the event the vehicle is submerged in water, remain calm and
perform the following.
WARNING
■ Using an emergency hammer* for emergency escape
The front side windows and rear side windows, as well as the re ar window
can be shattered with an emergency hammer
* used for emergency escape.
However, an emergency hammer cannot shatter the windshield as i t is lam-
inated glass.
*: Contact your Toyota dealer or aftermarket accessory manufacturer for fur-
ther information about an emergency hammer.
■ Escaping the vehicle from the window
There are cases where escaping the vehicle from the window is n ot possi-
ble due to seating position, passenger body type, etc.
When using an emergency hammer, consider your seat location and the
size of the window opening to ensure that the opening is accessible and
large enough to escape.

4267-2. Steps to take in an emergency
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If your vehicle needs to be towed
The following may indicate a problem with your transmission. Contact
your Toyota dealer or commercial towing service before towing.
● The engine is running but t he vehicle does not move.
● The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle
towed by your Toyota dealer o r commercial towing service,
using a wheel-lift type t ruck or flatbed truck.
Use a safety chain system for all towing, and abide by all stat e/
provincial and local laws.
Situations when it is necessary to contact dealers before towing
Towing with a wheel-lift type truck
From the frontFrom the rear
Release the parking brake.
Turn automatic mode off.
(  P. 196) Use a towing dolly under the
front wheels.

4277-2. Steps to take in an emergency
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When trouble arises
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When using a flat-bed truck to transport the vehicle, use tire strapping
belts. Refer to the owner’s manual of the flat-bed truck for th e tire
strapping method.
Vehicles without a smart key system: In order to suppress vehic le
movement during transportation, set the parking brake and turn the
engine switch to the “LOCK” position.
Vehicles with a smart key system: In order to suppress vehicle move-
ment during transportation, set the parking brake and turn the engine
switch off.
If a tow truck is not available in an emergency, your vehicle m ay be
temporarily towed using cables or chains secured to the emergen cy
towing eyelets. This should only be attempted on hard surfaced roads
for at most 50 miles (80 km) at under 18 mph (30 km/h).
A driver must be in the vehicle to steer and operate the brakes . The
vehicle’s wheels, drivetrain, axles, steering and brakes must b e in
good condition.
Using a flatbed truck
Emergency towing

4287-2. Steps to take in an emergency
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To have your vehicle towed by another vehicle, the towing eyelet must
be installed to your vehicle. Install the towing eyelet using t he follow-
ing procedure.
Take out the wheel nut wre nch and towing eyelet. (P. 450)
Remove the eyelet cover using
a flathead screwdriver.
To protect the bodywork, place a
rag between the screwdriver and
the vehicle body as shown in the
illustration.
Insert the towing eyelet into the
hole and tighten partially by
hand.
Tighten down the towing eyelet
securely using a wheel nut
wrench or hard metal bar.
Emergency towing procedure
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4297-2. Steps to take in an emergency
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When trouble arises
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Securely attach cables or chains to the towing eyelet.
Take care not to damage the vehicle body.
Vehicles without a smart key system: Enter the vehicle being to wed
and start the engine.
If the engine does not start, turn the engine switch to the “ON ” position.
Vehicles with a smart key system: Enter the vehicle being towed
and start the engine.
If the engine does not start, turn the engine switch to IGNITION ON mode.
Shift the shift lever to N and release the parking brake.
Turn automatic mode off. ( P. 196)
When the shift lever cannot be shifted: P. 1 9 3
■While towing
If the engine is not running, the power assist for the brakes a nd steering will
not function, making steering and braking more difficult.
■ Wheel nut wrench
Wheel nut wrench is installed in the luggage compartment. ( P. 450)
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4307-2. Steps to take in an emergency
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WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■When towing the vehicle
■ While towing
● When towing using cables or chains, avoid sudden starts, etc., which
place excessive stress on the towing eyelets, cables or chains. The towing
eyelets, cables or chains may become damaged, broken debris may hit
people, and cause serious damage.
● Vehicles without a smart key system: Do not turn the engine switch to the
“LOCK” position.
There is a possibility that the steering wheel is locked and ca nnot be oper-
ated.
● Vehicles with a smart key system: Do not turn the engine switch off.
There is a possibility that the steering wheel is locked and ca nnot be oper-
ated.
■ Installing towing eyelets to the vehicle
Make sure that towing eyelets are installed securely.
If not securely installed, towing eyelets may come loose during towing.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged.

4317-2. Steps to take in an emergency
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When trouble arises
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NOTICE
■Towing with a sling-type truck
■ To prevent damage to the vehicle when towing using a wheel-lift type
truck
● Vehicles without a smart key system: Do not tow the vehicle fro m the rear
when the engine switch is in the “LOCK” position or the key is removed.
The steering lock mechanism is not strong enough to hold the front wheels
straight.
● Vehicles with a smart key system: Do not tow the vehicle from the rear
when the engine switch is off. The steering lock mechanism is n ot strong
enough to hold the front wheels straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or re ar.
■ To prevent damage to the vehic le during emergency towing
Do not secure cables or chains to the suspension components.
Do not tow with a sling-type truck to pre-
vent body damage.

4327-2. Steps to take in an emergency
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If you think something is wrong
●Fluid leaks un der the vehicle.
(Water dripping from the air conditioning a fter use is normal.)
● Flat-looking tires or uneven tire wear
● Engine coolant temperature gauge needle continually points high er
than normal.
● Changes in exhaust sound
● Excessive tire squeal when cornering
● Strange noises related to the suspension system
● Pinging or other noises related to the engine
● Engine misses, stumbli ng or running roughly
● Appreciable loss of power
● Vehicle pulls heavily to one side when braking
● Vehicle pulls heavily to one s ide when driving on a level road
● Loss of brake effectiveness, spongy feeling, pedal almost touch es
the floor
If you notice any of the followi ng symptoms, your vehicle proba -
bly needs adjustment or repair. Contact your Toyota dealer as
soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms