2021 RAM 1500 Owners Manual

479
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
All work to be performed may not be covered by
the warranty. Discuss additional charges with
the service manager. Keep a maintenance log
of your vehicle's service history. This can often
provide a clue to the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized
dealers, you may obtain a rental vehicle (additional charges may apply). If you need a
rental, it is advisable to make these
arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to
be happy with our products and services.
Warranty service must be done by an
authorized dealer. We strongly recommend that
you take the vehicle to an authorized dealer.
They know your vehicle the best, and are most
concerned that you get prompt and high quality
service. FCA US LLC's authorized dealers have
the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an
authorized dealer’s service manager first. If for
some reason you are still not satisfied, talk to
the general manager or owner of the authorized
dealer. They want to know if you need
assistance. If an authorized dealer is unable to
resolve the concern, you may contact the FCA
US LLC's Customer Assistance center.
Any communication to FCA US LLC's customer
center should include the following information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
FCA U S LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-463610

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480CUSTOMER ASSISTANCE
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English /
(800) 387-9983 French
MEXICO
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52) 55 50817568
PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED (TDD/
TTY)
To assist customers who have hearing
difficulties, FCA US LLC has installed special
TDD (Telecommunication Devices for the Deaf)
equipment at its customer center. Any hearing
or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY)
in the United States, can communicate with FCA
US LLC by dialing 1-800-380-2479.
Canadian residents with hearing difficulties that
require assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
SERVICE CONTRACT
You may have purchased a service contract for
a vehicle to help protect you from the high cost
of unexpected repairs after the FCA US LLC's
New Vehicle Limited Warranty expires. The
Mopar Vehicle Protection plans are the ONLY
vehicle extended protection plans authorized,
endorsed and backed by FCA US LLC to provide
additional protection beyond your vehicle’s
warranty. If you purchased a Mopar Vehicle
Protection Plan, you will receive Plan Provisions
and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date.
If you have any questions about the service
contract, call the FCA US LLC's Service Contract
National Customer Hotline at 1-800-521-9922
(Canadian residents, call (800) 465-2001
English / (800) 387-9983 French).
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the
FCA US LLC New Vehicle Limited Warranty
expires, please refer to the contract documents,
and contact the person listed in those
documents.

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CUSTOMER ASSISTANCE481
We appreciate that you have made a major
investment when you purchased the vehicle. An
authorized dealer has also made a major
investment in facilities, tools, and training to
ensure that you are absolutely delighted with
the ownership experience.
WARRANTY INFORMATION
See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable
to this vehicle and market. Refer to
www.mopar.com/om for further information.
MOPAR® PARTS
Mopar® original equipment parts &
accessories and factory filled fluids are
available from an authorized dealer. They are
recommended for your vehicle to keep it
operating at its best and maintain its original
condition.
REPORTING SAFETY DEFECTS
IN THE 50 UNITED STATES AND
W
ASHINGTON, D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in
addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA cannot become involved in individual
problems between you, an authorized
dealer or FCA US LLC.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll free at
1-888-327-4236 (TTY:
1-800-424-9153); or go to
http://
www.safercar.gov
; or write to:
Administrator, NHTSA, 1200 New Jersey
Avenue, SE., West Building, Washington,
D.C. 20590. You can also obtain other
information about motor vehicle safety
from
http://www.safercar.gov.
IN CANADA
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department
immediately. Canadian customers who
wish to report a safety defect to the
Canadian government should contact
Transport Canada, Motor Vehicle Defect
Investigations and Recalls at
1-800-333-0510 or go to
wwwapps.tc.gc.ca/Saf-Sec-Sur/7/PCDB-BDPP.
WARNING!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit,
chemicals known to the State of California to
cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids
contained in vehicles and certain products of
component wear contain, or emit, chemicals
known to the State of California to cause
cancer and birth defects, or other
reproductive harm.
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482CUSTOMER ASSISTANCE
PUBLICATION ORDER FORMS
To order the following manuals, you may use
either the website or the phone numbers listed
below.
Service Manuals
These comprehensive Service Manuals provide
a complete working knowledge of the vehicle,
system, and/or components and is written in
straightforward language with illustrations,
diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations.
These manuals make it easy to find and fix
problems on computer-controlled vehicle
systems and features. They show exactly how to
find and correct problems, using step-by-step
troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all
tools and equipment.
Owner's Manuals
These Owner's Manuals have been prepared
with the assistance of service and engineering
specialists to acquaint you with specific FCA US
LLC vehicles. To access your Owner's Information online, visit
www.mopar.com/om
To order a hard copy of your Owner’s
Information, visit:
www.techauthority.com (US)
Or
Call Tech Authority toll free at:
1-800-890-4038 (US)
1-800-387-1143 (Canada)
GENERAL INFORMATION
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation. Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:

1. l'appareil ne doit pas produire de
brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compro -
mettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.

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483
INDEX
A
Adaptive Cruise Control (ACC) (Cruise
Control)
................................................ 177, 179Adding Engine Coolant (Antifreeze)............... 422Adding Fuel.......................................... 208, 210Additives, Fuel............................................... 469AdjustDown........................................................... 36Forward....................................................... 36Rearward..................................................... 36Up................................................................ 36Adjustable Pedals............................................ 43Advance Phone Connectivity......................... 279Air BagAir Bag Operation...................................... 344Air Bag Warning Light...................... 342, 345Enhanced Accident Response......... 353, 394Event Data Recorder (EDR)....................... 394Front Air Bag............................................. 345If Deployment Occurs................................ 352Knee Impact Bolsters................................ 349Maintaining Your Air Bag System.............. 354Maintenance............................................. 354Redundant Air Bag Warning Light.............343Transporting Pets...................................... 369Air Bag Light............................... 126, 342, 369
Air Cleaner, Engine (Engine Air Cleaner
Filter)............................................................ 411Air Conditioner Maintenance........................ 415Air Conditioner Refrigerant........................... 415Air Conditioner System................................. 415Air Conditioning................................................ 63Air Conditioning Filter..............................67, 415Air Conditioning System................................... 65Air Conditioning, Operating Tips....................... 66Air Filter........................................................ 411Air PressureTires......................................................... 450Air Suspension..................................... 165, 169AlarmSecurity Alarm....................................26, 127Alterations/ModificationsVehicle......................................................... 11Antifreeze (Engine Coolant)................. 422, 474Disposal................................................... 423Anti-Lock Brake System (ABS)...................... 310Anti-Lock Warning Light................................ 132Assist, Hill Start............................................. 317Audio Settings............................................... 266Audio Systems (Radio).................................. 236Auto Down Power Windows............................. 78Automatic Door Locks...................................... 30
Automatic Headlights.......................................54Automatic High Beams.....................................53Automatic Tailgate Release.............................85Automatic Temperature Control (ATC)..............65Automatic Transmission....................... 156, 426Adding Fluid.............................................. 426Fluid And Filter Change............................. 426Fluid Change............................................. 426Fluid Level Check...................................... 426Fluid Type........................................ 426, 478Special Additives...................................... 426Automatic Transmission Limp Home Mode... 159AutoPark....................................................... 141AUX Camera......................................... 204, 208Auxiliary Driving Systems.............................. 318Axle Fluid.............................................. 426, 478Axle Lubrication............................................ 426
B
Back-Up......................................................... 202Back-Up Camera........................................... 202Battery................................................. 128, 409Charging System Light.............................. 128Keyless Key Fob Replacement....................18Battery Saver Feature......................................57Belts, Seat.................................................... 369
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484
Blind Spot Monitoring
.................................... 318Bluetooth Connecting To A Particular Mobile PhoneOr Audio Device After Pairing
................275Body Builders Guide........................................ 11Body Mechanism Lubrication........................ 418B-Pillar Location............................................. 447Brake Assist System...................................... 311Brake Control System.................................... 311Brake Fluid.......................................... 425, 478Brake System...................................... 425, 467Fluid Check............................................... 425Master Cylinder......................................... 425Parking...................................................... 151Warning Light............................................ 126Brake/Transmission Interlock....................... 155Bulb Replacement......................................... 437Bulbs, Light.......................................... 371, 437
C
Camera.......................................................... 202Camera, AUX........................................ 204, 208Camera, Rear...................................... 202, 204Camper............................................................ 97Capacities, Fuel............................................. 474Caps, FillerOil (Engine)................................................ 404Radiator (Coolant Pressure)...................... 423Car Washes................................................... 462
Carbon Monoxide Warning................... 371, 372Cargo Light....................................................... 56CD................................................................. 268Cellular Phone.............................................. 309Center High Mounted Stop Light................... 442Center Seat Storage Compartment.................. 68Charge Air Cooler.......................................... 424Chart, Tire Sizing........................................... 444Check Engine Light (Malfunction Indicator
Light)............................................................. 138Checking Your Vehicle For Safety................. 369Checks, Safety.............................................. 369Child Restraint.............................................. 355Child RestraintsBooster Seats........................................... 358Child Seat Installation..................... 364, 365How To Stow An unused ALR Seat Belt.... 363Infant And Child Restraints....................... 357Locating The LATCH Anchorages.............. 362Lower Anchors And Tethers For Children.. 360Older Children And Child Restraints......... 357Seating Positions...................................... 359Clean Air Gasoline......................................... 469CleaningWheels..................................................... 456Climate Control................................................ 60Automatic.................................................... 60Manual........................................................ 63Cold Weather Operation............................... 146
Compact Spare Tire...................................... 455Connected Services...................................... 282Connected Services FAQ............................... 301Connected Services Features....................... 286Connected Services, Getting Started............ 284Connected Services, Introduction................. 282Contract, Service........................................... 480Controls........................................................ 259Cooling Pressure Cap (Radiator Cap)............ 423Cooling System............................................. 421Adding Coolant (Antifreeze)...................... 422Coolant Level................................... 421, 423Cooling Capacity....................................... 474Disposal Of Used Coolant......................... 423Drain, Flush, And Refill............................. 422Inspection................................................. 423Points To Remember................................ 424Pressure Cap............................................ 423Radiator Cap............................................. 423Selection Of Coolant (Antifreeze)......................... 422, 474, 475Corrosion Protection..................................... 461Cruise ControlAccel/Decel.............................................. 178Cancel....................................................... 179Resume.................................................... 179Cruise Control (Speed Control)............. 177, 179Cruise Light................................................... 136Customer Assistance.................................... 479Cybersecurity................................................ 236

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485
D
Daytime Running Lights
................................... 53Dealer Service............................................... 409Defroster, Rear Window................................... 63Defroster, Windshield............................. 63, 369Deleting A Phone........................................... 275Diagnostic System, Onboard......................... 137Diesel Fuel..................................................... 471Diesel Fuel Requirements............................. 471Bulk Storage Of......................................... 210Diesel Fuel System, Re-Priming..................... 414Differential, Limited Slip................................ 174Disable Vehicle Towing.................................. 392Disc Drive...................................................... 268Disconnecting................................................ 275Disposal Antifreeze (Engine Coolant)....................... 423Disturb........................................................... 278Door Ajar........................................................ 129Door Ajar Light............................................... 129Door LocksAutomatic.................................................... 30Doors............................................................... 27Draining Fuel/Water Separator Filter............ 412Driver Memory Presets.................................. 265Driver’s Seat Back Tilt..................................... 34DrivingThrough Flowing, Rising, Or Shallow Standing Water
..................................... 234Dual Rear Wheels.......................................... 467
E
Electric Brake Control System....................... 311Anti-Lock Brake System............................ 310Electronic Roll Mitigation................. 312, 318Electric Parking Brake................................... 151Electrical Power Outlets................................... 74Electronic Range Select (ERS)...................... 159Electronic Stability Control (ESC).................. 312Electronic Throttle Control Warning Light...... 128Electronically Shifted Transfer Case.... 161, 163Emergency Braking....................................... 327Emergency Gas Can Refueling...................... 389Emergency, In Case OfFreeing Vehicle When Stuck..................... 391Hazard Warning Flasher........................... 373Jump Starting........................................... 386Emission Control System Maintenance........ 138Engine........................................................... 404Air Cleaner................................................ 411Block Heater............................................. 150Break-In Recommendations..................... 150Compartment................404, 405, 406, 407Compartment Identification.............404, 405, 406, 407Coolant (Antifreeze).................................. 475Exhaust Gas Caution....................... 371, 372Fails To Start............................................ 144Flooded, Starting...................................... 144Fuel Requirements.......................... 468, 474Idling........................................................ 148
Jump Starting........................................... 386Oil...........................................410, 474, 475Oil Filler Cap............................................. 404Oil Filter.................................................... 410Oil Selection..................................... 410, 474Oil Synthetic.............................................. 410Overheating.............................................. 389Starting............................................ 143, 144Enhanced Accident Response
Feature................................................ 353, 394Entry System, Illuminated................................58Ethanol.......................................................... 469Exhaust Gas Cautions.......................... 371, 372Exhaust System................................... 371, 420Exterior Lighting...............................................52Exterior Lights........................................ 52, 371
F
Family Alerts................................................. 300FiltersAir Cleaner................................................ 411Air Conditioning................................. 67, 415Engine Fuel............................................... 412Engine Oil........................................ 410, 475Engine Oil Disposal................................... 410FlashersTurn Signals.............................. 55, 136, 371Flash-To-Pass...................................................54Flat Tire Stowage.......................................... 384Fluid Capacities............................................ 474
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486
Fluid Leaks
.................................................... 371Fluid Level Checks Brake........................................................ 425Fluid, Brake................................................... 478Fog Lights............................................... 55, 441Fold-Flat Seats................................................. 34Forward Collision Warning............................. 324Four Wheel Drive........................................... 161Four-Way Hazard Flasher............................... 373Freeing A Stuck Vehicle................................. 391Front Axle (Differential).................................. 426Fuel............................................ 210, 468, 471Adding............................................. 208, 210Additives................................................... 469Clean Air.................................................... 469Ethanol...................................................... 469Filter.......................................................... 412Gasoline.................................................... 468Light.......................................................... 131Materials Added........................................ 469Methanol................................................... 469Octane Rating........................ 468, 469, 475Requirements........................ 468, 471, 474Specifications............................................ 471Tank Capacity............................................ 474Fuses............................................................. 427
G
Garage Door Opener (HomeLink)..................... 49Gasoline, Clean Air........................................ 469Gasoline, Reformulated................................ 469GaugesVoltage..................................................... 146Glass Cleaning.............................................. 466Grocery Bag Retainer....................................... 39Gross Axle Weight Rating.............................. 215Gross Vehicle Weight Rating......................... 214GuideBody Builders.............................................. 11GVWR............................................................ 213
H
HazardDriving Through Flowing, Rising, Or Shallow Standing Water
.................................... 234Hazard Warning Flashers.............................. 373Head Restraints............................................... 40Head Rests...................................................... 40Headlights.................................................... 439Cleaning................................................... 462High Beam................................................... 53High Beam/Low Beam Select Switch.......... 53Lights On Reminder..................................... 55Passing........................................................ 54Switch.......................................................... 52
Heated Mirrors.................................................48Heated Seats...................................................38Heater, Engine Block..................................... 150High Beam/Low Beam Select (Dimmer)
Switch..............................................................53Hill Descent Control...................................... 315Hill Descent Control Indicator....................... 315Hill Start Assist.............................................. 317HitchesTrailer Towing........................................... 218HomeLink (Garage Door Opener).....................49Hood Prop........................................................84Hood Release...................................................84
I
Ignition.............................................................21Switch..........................................................21Illuminated Entry..............................................58Inside Rearview Mirror.................... 44, 45, 373Instrument Cluster............................... 110, 113Descriptions............................ 110, 113, 136Display...................................................... 114Instrument Panel Lens Cleaning................... 465Integrated Trailer Brake Control.................... 223Interior Appearance Care.............................. 464Interior Lights...................................................57Intervention Regeneration Strategy..... 121, 414Inverter Outlet (115V)......................................75

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