2021 MERCEDES-BENZ EQB SUV service

R
Am essa gewitha cciden tdataist ransmit ted
to thee mer gency call centre.
The SOS button in theo verhead control panel
0ashes until thee mer gency call is /nished.
If no connectio ncanbe made tothep ublic emer-
ge ncy services, acorresponding message
appear sinthe displa y. #
Dial thee mer gency number 112 or an app ro-
priat elocal emer gency call number on your
mobile phone.
If an emer gency call ha sbeeninitia ted:
R Remain in thev ehicleift heroad and tra1c
conditions permit youtodosou ntilavoice
connectio nisestablished wit hthe emer gency
call centre.
R Ontheb asis of thec all, thee mer gency call
centr edecides wh ether it is necessar ytocall
re scue teams and/or thep olice tothea cci-
dent site. R
If no vehicle occupan tanswers, an ambulance
is sent tothev ehiclei mmediatel y. T
T
r
rigg
igg er
ering am anual emerg
ing am anual emerg ency call
ency call #
T Tou se t
ou se t he SOS butt he SOS butt on in t
on in theov
he overerhead con-
head con-
tr
tr ol panel:
ol panel: presstheS OS button at least one
second long (/ page278). #
T
T ou se v
ou se v oice contr
oice contr ol:
ol:use theL INGU ATRO NIC
vo ice commands .
The emer gency call ha sbeenm ade:
R Avoice connectio nisestablished wit han
emer gency call centre.
R Remain in thev ehicleift heroad and tra1c
conditions permit youtodosou ntilavoice
connectio nisestablished wit hthe emer gency
call centre.
R Ontheb asis of thec all, thee mer gency call
centr edecides wh ether it is necessar ytocall re
scue teams and thep olice tothea ccident
site.
R Am essag ewitha ccident dat aistransmitted
to thee mer gency call centre.
If no connectio ncanbe made tothep ublic emer-
ge ncy services, acorresponding message
appear sinthe medi adispla y. #
Dial the1 12 emer gency number or thea ppro-
priat elocal emer gency call number on your
mobile phone. Emerg
Emerg
ency call syst
ency call syst em dat
em datatr
atransmission
ansmission Fo
rb otht he Mercedes-Benz emer gency call sys-
te masw ell asthe1 12 emer gency call system (EU
eCall) dat aistrans ferred totheM ercedes-Benz
emer gency call centr eorthe public emer gency
service scallc entre.
Depending on thee mer gency call system
(/ page287) activated di.eren tdataist ransmit-
te dtot he appropriat eemer gency call centre. 290
290
MBUX multimedia system

A
A
dditional functions of T
dditional functions of T uneIn r
uneIn r adio
adio
% Arelativel ylarge volume of dat acan be trans-
mitted when using TuneIn Radio. Symbol
Symbol
DesignationF
Designation Function
unction
Z SettingsThefollowing additional settings ar eavailabl ein
th eT uneIn Radio menu:
R Selecting stream
R Loggin gontooro ut oftheT uneIn account
ß Favourites Select during playbacktosavet he statio ncur-
re ntl ys etas afavourite.
6/8 Play/PauseSelecttostart, stop or continue pl aybac k.
5 Brow se Selecttochoose acategor yand then aradio sta-
tion. Depending on
thef requ ency band selected, di.er-
ent function sareavailabl etoy ou.
Select thed esired frequency band in ther adio
menu head runner. Calling up T
Calling up T
uneInR
uneI nRadio
adio R R
eq
eq uir
uir ements:
ements:
R AM ercedes me account is available. R
The vehicle is connected wit hthe Mercedes
me account.
R The TuneIn Radio service is activated in the
Mercedes me Portal.
R The dat avolume is available. 298 298
MBUX multimedi
asystem

Depending on
thec ountr y,dat avolume may
need tobe pur chased.
R Afast Interne tconnectio nfor dat atransmis-
sion free of inter fere nce.
% Datavolume can be pur chased dir directl
ectl yfr
yfrom
om
am obilephon ene
am obilephon ene tw
twor
orkp ro
kp rovider
vider viathe
Mercedes me Portal.
% The function sand service sarecountr y-
dependent .For mor einformation, consult a
Mercedes-Benz service centre.
Multimedia system: 4 © 5
Radio #
Select TuneIn Radio .
The TuneIn menu appears. The last statio nset
starts playing.
% The connectio nquality depe ndsont he local
mobile phon ereception. Sound se
Sound se
ttings
ttings Ov
Ov
er
ervie
vie woff unction sint
woff unction sinthe sound menu
he sound menu The setting option
sand function savailable
depen donthe soun dsystem/ tted. Youc an /nd out whic
hsound system is /t tediny ourvehicle in
th eD igital Owner's Manual.
S
S t
tandar
andar dsound syst
ds ound syst em and A
em and Adv
dvanced sound sy
anced sound sy s-
s-
t
t em
em
The following functions ar eavailable:
R Equaliser
- Treble, mid-rang eand bass
R Balance and fader
R Volume
- Automatic adjustment
Bur
Bur mest
mest er
er®
®
surr
surr ound sound syst
ound sound syst em and
em and
Bur
Bur mest
mest er
er®
®
high-en d3Dsurr
high-en d3Dsurround sound syst
ound sound syst em
em
The following functions ar eavailable:
R Equalise r:
- Treble, mid-rang eand bass
R Balance and fader
R Soun dfocus
R VIP seat (Burmester ®
high-end 3D sur round
sound system only)
R Sound pro/les R
Volume:
- Automatic adjustment MBUX multimedia system
299
299

ASS
YS
ASS YSTPL
TPL US ser
US ser vice int
vice int erv
erval display
al display F
F
unction of t
unction of t he ASSYS
he AS SYSTPL
TPL US ser
US ser vice int
vice int erv
erval dis-
al dis-
play
play The ASS
YSTP LUSs ervice inter vald ispla yont he
inst rument displa yinforms youoft he next regular
service due date.
Depending on theo perating conditions of the
ve hicle, ther emaining time or distance until the
next service due dat ewillbed isplayed.
Yo uc an hide this service displa yusing theb ack
button Gonthel eT-hand side of thes teering
wheel.
Yo uc an obtain information concerning thes ervic-
ing of your vehicle from aquali/ed specialist
wo rkshop, e.g .aMercedes-Ben zservice cent re. Displa Displa
ying t
ying the ser
he ser vice due date
vice due date On-boar
dcomputer:
4 Service 5
ASSYST PLUS
The next service due dat eisdisplayed. #
T
T oe
oe xit t
xit t he displa y:
he displ ay:press theb ackb utton
G onthel eT-hand side of thes teering
wheel.
Bear in mind thef ollowing related topic:
R Operating theo n-boar dcomputer
(/ page248). Inf
Inf
or
ormation on r
mation on r egular maint
egular maint enance w
enance work
ork *
N
NOOTE
TE Prematur ewear thro ugh failur eto
obser veservice due dates Main
tenanc eworkw hichisn otcar ried out at
th er ight time or incomple tely can lead to
increased wear and damag etothevehicle. #
Adher etot he prescribed service inter-
va ls. #
Alwaysh avet he prescribed main tenance
wo rkcar ried out at aquali/ed specialist
wo rkshop. *
N
NOOTE
TE Irre parable damag etothe high-volt-
ag eb atter ydue tomaintenance worknot
being ca rried out The high-voltag
ebatter yiss ubject towe ar.
Main tenanc eworkw hichisn otcar ried out in
time can lead toirre parable damag etothe
high- voltag ebatter y. #
Alwayso bser vethew arnin gmessages
about theh igh-voltag ebatter yand
immediatel yconsult aquali/ed specialist
wo rkshop. #
Have then ecessar ymaintenance work
on theh igh-voltag ebatter ycarried out at
aq uali/ed specialist workshop. N
No
ot
tes on special ser
es on special ser vice r
vice req
equir
uir ements
ements The prescribed service inter
valisb ased on nor-
mal operation of thev ehicle. Maintenance work
will nee dtobep erform ed mor eoTen than speci-
/ed if thev ehicleiso perated under arduou scon-
dition sorincreased loads. This is thec ase forf re-
qu ent operation in mountainous terrain or on poor
ro ad sur faces, fore xamp le. 300
300
Main
tenanc eand ca re

In
these or similar operating conditions, ha vethe
interior air /lter changed mor efrequ entl y.The
tyres must be checkedm oref requ entl yift hevehi-
cle is operated under increased loads. Further
informatio ncan be obtaine dataquali/ed special-
is tw orks hop.
The AS SYST PLUS service inter vald ispla yiso nly
an aid. The driver of thev ehicleb earsresponsibil-
ity as rega rdstow hether maintenance work
need stobep erform ed mor eoTen than speci/ed
based on thea ctual operating conditions and/or
loads. Batt
Batt
er
eryd isconnection per
yd isconnection per iods
iods The ASS
YSTP LUSs ervice inter vald ispla ycan cal-
culat ethe service due dat eonlyw hen theb attery
is connected. #
Displa yand no tedown thes ervice due date
on thei nst rument displa ybefor edisconnect-
ing theb atter y(/pag e300). Engine com
Engine com
par
partment
tment A
A
ctiv
ctiv ebonne
eb onne t(pedes
t( pedestr trian pr ot
ian pr otection)
ection) Oper
Oper
ation of t
ation of t he activ
he activebonne
eb onne t(pedes
t( pedestr trian pr ot
ian pr otec-
ec-
tion)
tion)
In cer tain accident situations, thea ctuation of the
activ ebonne treduces ther isk of injur ytopedes-
trians. The rear area of theb onne tisraised by
appr oximatel y70m m.
Fo rthe driv etotheworkshop, rese tthe actuated
acti vebonne tyourself (/ page301).
ATer thea ctiv ebonne thas been actuated, pedes-
trian pr otection ma ybelimited.
Ha ve thef ull functionality of thea ctiv ebonnet
re stored in aquali/ed specialist workshop.
R
R ese ese tting t
tting t he activ
he activ ebonn et
eb onnet &
W
WARNING
ARNING Risk of burns from ho tcompo-
nents in thee ngine compartment
Cer tain components in thee ngine compart-
ment can be very hot, e.g .the driv esystem
and thec ooler. #
Allo wthe driv esystemtoc ool down and
to uc ho nlyt he components desc ribed
belo w. #
With your hand 0at ,push down activ ebonnet
1 inthea reaa round theh inges on bo th
sides (ar rows ).
In doin gso,thea ctuator is depressurised and
yo um ayhear ahissing sound.
The engine bonne tmust engag einposition. #
If activ ebonnet 1can be raised slightl yat
th er ear in thea reaoft he hinges, repeat the
step until it engages co rrectl y. Maintenanc
eand ca re
301
301

Openin
gand closing t
Openin gand closing t he bonnet
he bonnet &
W
WARNING
ARNING Risk of accident due todriving
wit hthe bonn etunloc ked
The bonne tmayope nand blo ckyour vie w. #
Neverrelease theb onne twhen driving. #
Befor eevery trip, ensur ethat thee ngine
bonne tislocked. &
W
WARNING
ARNING Risk of accident and inju ry
when opening and closin gthe bonn et
The bonne tmaysuddenl ydropi ntot he end
position.
Ther eisar isk of injur yfor an yone in the
engine bonnet's rang eofm ovement. #
Do no topen or close theb onne tifthere
is ap erson in theb onnet's rang eof
mo vement. &
W WARNING
ARNING Risk of injur ydue tooverheated
ve hicle
If yo uo pen theb onne tintheevent of an over-
heated vehicle or /r einthe engine compart-
ment ,the following situations ma yoccur:
R Youm aycome int ocontact wit hhotgases.
R Youm aycome int ocontact wit hother
escapin ghotoperatin g0uids. #
Inthee vent of overheating or /r einthe
engine compartment, keep theb onnet
closed and call the/ reservice. #
Allo wthe overheated vehicle tocool
down /r stifyo un eed toopen theb on-
net. &
W
WARNING
ARNING Risk of injur ydue tomoving
parts
Components in thee ngine compartment may
continue torunors tart unexpectedl yeven
when thed rive system is switched o.. Obser
vethef ollowing if youm ust open the
bonnet: #
Switc ho.t hevehicle. #
Nevertouc hthe danger zone ssurro und-
ing moving components, e.g. ther otation
area of thef an. #
Remo vejewe ller yand watches. #
Keep items of clo thing and hair away
from moving pa rts. &
W
WARNING
ARNING Risk of burns from ho tcompo-
nents in thee ngine compartment
Cer tain components in thee ngine compart-
ment can be very hot, e.g .the driv esystem
and thec ooler. #
Allo wthe driv esystemtoc ool down and
to uc ho nlyt he components desc ribed
belo w. 302
302
Maintenance and care

R
Tree resin, oils, fuels and greases: remo veby
ru bbing gentl yw ithac loth soaked in petro-
leum ether or lighter 0uid.
R Coolan tand brak e0uid: remo vewit had amp
clo thand clean water.
R Tars tains: use tarr emo ver.
R Wax: use silicone remo ver.
R Do no tattac hstick ers, /lms or similar materi-
als. Onl yhave /lm attached totheb umper at
aq uali/ed specialist workshop.
R Remo vedirtimmediatel y,wher epossible.
Matt
Matt /nish
/nish
R Onlyuse car eproduct sappr oved for
Mercedes-Benz.
R Do no tattac hstickers,/ lms or similar materi-
als. Onl yhave/ lm attached totheb umper at
aq uali/ed specialist workshop.
R Do no tpolish thev ehiclea nd light-alloy
wheels.
R Onlyuse car washes that cor respond tothe
latest engineering standards. R
Do no tuse car wash prog rammes wit ha/nal
ho tw ax treatment.
R Do no tuse pain tcleaners, bu1ng or polishing
products, gloss preser vers,e .g.w ax.
In thee vent of paintwor kdamage:
R Alwaysh avep aintwor krepair scarried out at a
qu ali/ed specialis tworks hop.
R Mak esuret he radar sensor sfunction
(/ page196). N
No
ot
tes on cleaning decor
es on cleaning decor ativ
ativef
efoils
oils Obser
vethen otes on matt /nis hcareint hechap-
te r" No tesonp aintwork/mat t/nish paintwork
care" (/ page307) .Theya lso appl ytomatt dec-
orativ efoils.
Obser vethen otes on cleaning decora tivef oils to
av oid vehicle damage.
Cleaning
Cleaning R Forc leaning, use plenty of watera nd am ild
cleaning agent without additives or abrasive
substances, e.g. acar shampoo appr ovedfor
Mercedes-Benz. R
Remo vedirtimmediatel y,wher epossible,
whils tavoiding rubbing tooh ard. Ther eisoth-
erwise arisk of damaging thed ecorativ efoil
ir re parabl y.
R Ifth er eisd irtont he /nish or if thed ecorative
fo il is dull: Use theP aint Cleaner recommen-
ded and appr ovedfor Mercedes-Benz.
R Insect remains: Soak wit hinsect remo vera nd
ri nse o. thet reated areas aTer wards.
R Birdd roppings: Soak wit hwater and rinse o.
aTer wards.
R Topreve ntwa ters tains, dr yafoil-wrapped
ve hicle wit hasoT, absorbent clo thaTer every
car wash.
A
A v
voidin gdamag
oidin gdamag et
etot
ot he decor
he decor ativ
ativef
efoil
oil
R The service lif eand colou ring of decorative
fo ils ar eimp aired by:
- Sunlight
- Tempe rature, e.g. ho tair blo wer
- Weather conditions
- Stone chippings and dirt
- Chemicalc leaning agents 308
308
Maintenance and care

-
Oilyp roducts
R Do no tuse polish on matt decorativ efoil. Pol-
ishing will ha vethee .ect of shining thef oil-
wrapped sur face.
R Do no ttreat matt or st ructured decorative
fo ils wit hwax. Perm anen tstains ma yoccur.
Scratches, cor rosiv ed eposits, areas a.ected by
cor rosion and damag ecaused byincor rect care
canno talway sbec omple tely rep aired. In such
cases, visi taquali/ed specialis tworks hop.
Yo uc an obtain mor einformation on car eand
cleaning products from them anufacturer.
In thec ase of foil-wrapped sur faces, optical di.er-
ences ma yoccur between thes urfaces that we re
no tp rotected byad ecorativ efoil aTer removin ga
decorativ efoil.
% Have workor repair stod ecorativ efoils car-
ri ed out at aquali/ed specialist workshop,
e.g .inaM ercedes-Ben zService Cent re. N
N
oo t
tes on car
es on car eofcar par
eofc ar par ts
ts &
W
WARNING
ARNING Risk of entrapment if thew ind-
screen wiper sareswitched on while the
windscreen is bein gcleaned
If th ew indscreen wiper saresetinm otion
while youa recleaning thew indscreen or
wiper blades, youc an be trapped bythew iper
arm. #
Alwayss witc ho.the windscreen wipe rs
and thed rive system befor ecleaning the
windscreen or wiper blades. To
avo id damag etothevehicle, obser vethen otes
on cleaning and car eofthefollowing vehicle
parts:
Wheel sand r
Wheel sand r ims ims
R Use watera nd acid-free allo ywheel cleaners.
R Do no tuse acidic allo ywheel cleaner sto
re mo vebrak edust.This could damag ewheel
bolts and brak ecomponents.
R Toavo id cor rosion of theb rake disk sand
brakepads, driv ethe vehicle foraf ewminu tes aTer cleaning befor
eparking it. The brake
disk sand brakepads warm up and dr yout.
W W indo ws
indo ws
R Clean thew indo wsinside and outside wit ha
dam pcloth and wit hacleaning agent recom-
mende dfor Mercedes-Benz.
R Do no tuse dr ycloth sora brasiv eorsolve nt-
based cleaning agents toclean thei nside of
windo ws.
% ATe rchanging thew iper blades or treating
th ev ehiclew ithw ax, clean thew indscreen
th oroughl ywithc leaning agents recommen-
ded forM ercedes-Benz. Failur etoo bservethe
applicatio ninstructions ma yresult in damage,
smear mar ksor dazzlin gspots.
% Remo veextern al fogging or dir tonthe wind-
screen in front of them ultifunction camera.
Otherwise, driving systems and driving saf ety
systems ma ybeimpaired or no tavailable
(/ page196).
W
W iper blades iper blades
R Movethew iper arms int othe replacement
position (/ page145). Maintenance and care
309
309