2021 MERCEDES-BENZ EQB SUV service

1
me button fors ervice or information calls
2 SOS button co ver
3 SOS button (eme rgency call system)
Making aMer
Making aMercedes me call
cedes me call #
Press me button 1. Making an emerg
Making an emerg
ency call
ency call #
Toopen thec ove rofS OS button 2,press it
brie0y. #
Press and hold SOS button 3foratl east one
second.
If aM ercedes me call is active, an emer gency call
ca ns till be triggered. This ha spriority overall
ot her activ ecalls.
Inf
Inf or
ormatio nabout t
matio nabout t he Mer
he Mer cedes me call
cedes me call
Ac alltotheM ercedes-Benz Customer Centr ehas
been initiated via themeb utton in theo verhead
control panel or them ultimedia system
(/ page278).
Using thev oice dialogue system youa ccesst he
desired service:
R Acciden tand Breakdown Management
R Mercedes-Benz Cus tomer Cent reforg eneral
information about thev ehicle
Yo uc an /n dinformation on thef ollowing topics:
R Activation of Mercede smeconnect
R Operating thev ehicle R
Neares tMercedes-Ben zservice cent re
R Other products and services from Mercedes-
Benz
Dat aist ransfer redd uring thec onnection tothe
Mercedes-Benz Custome rCentr e(/ pag e281).
Calling t Calling t he Mer
he Mercedes-Benz Cust
cedes-Benz Cust omerCentre
ome rCentre
using t
using t he multimedia syst
he multimedia syst em
em
R
R eq
eq uir
uir ements:
ements:
R Access toam obilephon enetwo rkisavailable.
R The cont ract partner's mobile networ kcover-
ag eisa vailabl eint herespecti veregion.
R The vehicle mus tbeswitched on so that vehi-
cle dat acan be transfer reda utomaticall y.
Multimedia system: 4 © 5
Phone 5
g #
Call Mercedes me connect .
ATer con/rmation ,the multimedia system
send sthe requ ired vehicle data. The data
transfer is shown in them edia displa y. MBUX multimedia system
279
279

Then,
youc an select aservice and be connected
to as pecialis tatthe Mercedes-Benz Customer
Cent re.
Calling t
Calling t he Mer
he Mercedes-Benz Cust
cedes-Benz Cust omer Centre
omer CentreaTer
aTer
aut
aut omatic accident or br
omatic accident or br eakdo
eakdown det
wn det ection
ection
R
R eq
eq uir
uir ements:
ements:
R The vehicle has de tected an acciden torbreak-
down situation.
R The vehicle is stationar y.
R The hazar dwarnin glights ar eswitched on.
% This function is no tavailabl eina ll countries.
The vehicle can de tect acciden torbreakdown sit-
uations unde rcertain circumstances.
In thee vent an accident or breakdown is de tec-
te d, thee mer gency guide sh owssafet yn otes in
th em ultimedia system displa y.
ATe rquitting thee mer gency guide displa yonthe
multime dias ystem, apromp tappear sasking
whe ther youw ould lik etogetsuppor tfromt he
Me rcedes-Benz Custome rCentre. #
Select Call.
R ATer your ag reement, or if theM ercedes
me connect service "Accident and Break-
down Management" is active, thev ehicle
dat aist ransfer reda utomatically
(/ page283).
R The Mercedes-Benz Customer Centre
ta ke sy our call and or ganise sthe break-
down and accident assistance.
Yo um aybe charge df or these services.
% Depending on thes everity of thea ccident, an
automatic emer gency call ca nbeinitiated.
This has priority overallot her activ ecalls.
% In addition ,ift he Mercede smeconnect
service "Telediagnostics" is active, asimilar
prom ptcan appear aTer adelayint heevent
of ab reakdown. If youa realready in contact
wit hthe Mercedes-Benz Customer Cent reor
ha ve already received support, this prom pt
can be ignored or declined.
% Ifyo ua nswer thep romp tfor suppor tfromt he
Me rcedes-Benz Custome rCentr ewithLater,
th em essag ewill be hidden and appear again
later. The prom
pttriggered bytheM ercedes me
connect service "Telediagnostics", can either
be con/ rmed or declined. ATer being
declined, this will no tbeshown again.
Arr Arr anging aser
anging aservice appointment via aMer
vice appointment via aMercedes
cedes
me call
me call
If yo uh ave activated them aintenance manage-
ment service, releva nt vehicle dat aistransfer red
automaticall ytothe Mercedes-Benz Customer
Cent re.Y ou will then receiv eindividual recom-
mendations rega rding them aintenance of your
ve hicle.
Re gardless of whe ther youh ave consen tedtot he
maintenance management service, them ultime-
dia system reminds youa Ter acertain amount of
time that as ervice is due. Apromp tappear sask-
ing if youw ould lik etomakeana ppointment. #
T Toa rr
oa rrang
ang eas er
eas ervice appointment
vice appointment: :select Call.
ATer your ag reement, thev ehicled atais
transfer reda nd theM ercedes-Benz customer
centr etakes your prefer reda ppointment date.
The information is then sent toyour desired
service outlet. 280
280
MBUX multimedia system

This wil
lcontac tyou tocon/r mthe appoint-
ment and if necessar yconsult about the
de tails.
% Ifyo us elect Later aTerthes ervice message
appears, them essag eishidden and reap-
pear satal ater time.
Giving consent t
Giving consent t odat
od atatr
atr ansf
ansf er dur
er dur ingaM er
ing aM ercedes
cedes
me call
me call
R R eq
eq uir
uir ements:
ements:
R Ther eisana ctiveM ercedes me call via the
multimedia system or themeb utton in the
ove rhead control panel (/ page278).
% The prom pttocon/r mdatat ransfer does not
appear in all count ries.
If th eA cciden tand Breakdown Managemen tserv-
ices ar enotactivated on Mercedes me, theDo
you want to transmit vehicle data and the vehi-
cle's position to the Mercedes-Benz Customer
Centre in order to improve the processing of
yourr equest? messageisshown. #
Select Yes.
Re leva nt identi/cation data is transmitted
automaticall y. Mor
einformation on Mercedes me: https://
ww w.mercedes.me
T T r
ransf
ansf err
erred dat
ed dat adur
ad uring aM er
ing aM ercedes me call
cedes me call
When youm akeas ervice call via Mercedes me,
dat aist ransmitted. This enables targ eted advice
and asmoo thservice.
The following requ irements must be ful/lled for
th et ransfer of thed ata:
R The vehicle is switched on.
R The required da tatransfer tech nology is sup-
por tedbyt he mobile phon enetwo rkprov ider.
R The qualit yofthe mobile connection is su1-
cien t.
Multi-s tage transfer depends on thef ollowing fac-
to rs:
R Reason fort he initiation of thec all
R The availabl emobilephon etransmission tech-
nology.
R The activated Mercedes me connect services.
R The service selected in thev oice control sys-
te m. %
Apromp tfor consent tothed atat ransmission
onl yoccur sifthe cor responding Mercedes
me connect service is no tactivated.
Dat
Dat atr
atransf
ansf er if Mer
er if Mer cedes me connect ser
cedes me connect ser vices
vices
ar
ar eno
eno tactiv
ta ctiv at
ated
ed
If no Mercedes me connect service sareactivated
and thed atap rotection prom pthas been con-
/rmed thef ollowing dat aistransmitted:
R Vehicle identi/cation number
R Time of thec all
R Reason fort he initiation of thec all
R Con/ rmation of thed atap rotection prompt
R Countr yindicator of thev ehicle
R Setlanguag efor them ultimedia system
R Telephone number of thec ommunication plat-
fo rm installed in thev ehicle
If ac all is made foras ervice appointment via the
service reminder ,the following dat aisalso trans-
mitted:
R Current mileag eand maintenanc edata MBUX multimedia system
281
281

If
ac all is made aTer automati caccident or break-
down de tection using them ultimedia system, the
fo llowing dat aisalso transmitted:
R Current mileag eand maintenanc edata
R Current vehicle location
If Ac ciden tand Breakdown Managemen tiscalled
via thev oice control system and no service has
been activated, but thed atap rotection queryh as
been con/ rmed, thef ollowing dat acan also be
called up from thev ehicleb ythe Mercedes-Benz
Customer Cent re:
R Current vehicle location
If th ed atap rotection prom pthas been rejec ted,
th ef ollowing dat aistransmitted toenable targe-
te da dvice and an e1cient service:
R Reason fort he initiation of thec all
R Rejectio nofthe dat aprotection prompt
R Countr yindicator of thev ehicle
R Setlanguag efor them ultimedia system
R Telephone number of thec ommunication plat-
fo rm installed in thev ehicle Dat Dat
atr atransf
ansf er if Mer
er if Mer cedes me connect ser
cedes me connect ser vices
vices
ar
ar ea ctiv
ea ctiv at
ated
ed
Onl yifthe respecti veservice is activated will
additional incident-speci/c dat abetransmit tedin
th es econd stag etoenable an optimal service.
An ove rviewoft he dat atransmitted can be found
in ther espectiv eterms of use forM ercedes me
connect services. These can be obtained in the
Mercedes me por tal: https://
me.secure.mercedes-benz.com
Dat Dat apr
apr ocessing
ocessing
The dat atransmitted within thes cope of thec all
is dele tedf romt he processing system aTer the
call is /nished, in so farast his dat aisnotbeing
used foro ther activated Mercedes me connect
services.
The incident-speci/c dat aisprocessed and stored
in theM ercedes-Benz Customer Centr eand, if
re qu ired toprocess thei ncident, forw arded tothe
service partner authorised bytheM ercedes-Benz
Customer Centre. Please take note of thed ata
pr otection information on theM ercedes me Inter-
ne tp ageh ttps://www.mercedes.me or in there
corded messag eimmediatel yaTer callin gthe
Me rcedes-Benz Custome rCentre.
% The recorded messag eisnotavailabl ein
ev eryc ountr y. Mer Mer
cedes me connect
cedes me connect Inf
Inf
or
ormation on Mer
mation on Mer cedes me connect
cedes me connect
% Mercedes me connect or individua lMercedes
me connect service sarenota vailabl eine very
countr y.Find out at aMercedes-Benz service
centr eifthese function sareavailabl einy our
countr y.
Mercedes me connect consists of multiple ser v-
ices.
Yo uc an use thef ollowing services via them ulti-
media system and theo verhead control panel, for
ex ample:
R Acciden tand Breakdown Managemen t(me
button or situation-dependent displa yinthe
multime dias ystem)
R Mercedes-Benz emer gency call system (auto-
matic eme rgency call and SOS button) 282 282
MBUX multimedia system

The Mercedes me connect
Acciden tand Break-
down Managemen tand theM ercedes-Benz emer-
ge ncy call centr eareavailabl etoy ou around the
cloc k.
The me button and theS OS button can be found
on thev ehicle's overhead control panel
(/ page278).
Yo uc an also call theM ercedes-Benz Customer
Centr eusing them ultimedia system
(/ page279).
Please no tethat Mercedes me connect is a
Mercedes-Ben zservice .Inemergencies, /rst call
th en ational emer gency service susing thes tand-
ar dn ational emer gency service telephone num-
bers. In emer gencies, youc an also use the
Mercedes-Benz eme rgency call system
(/ page289).
Obser vethec onditions of use forM ercedes me
connect and other services. These can be
obtaine dinthe Mercede smePortal: https://
me.secure.me rcedes-benz.com
Fu rther informatio nabout Mercedes me connect,
th ep rovided service scopea nd operation:
https://moba.i.daimler.com/mar kets/ece-r ow/ baix/cars/connectme/en_GB/#emotions/
St artsei te.html
Inf
Inf or
ormatio nonM er
matio nonM ercede smec onnectA
cede smec onnectAccident
ccident
and Br
and Br eakdo
eakdown Manag
wn Manag ement
ement
The Acciden tand Breakdown Managemen tcan
include thef ollowing functions:
R Supplemen ttothe Mercedes-Benz emer gency
call system (/ page289)
If necessar y,thec ontact person at the
Mercedes-Benz eme rgency call centr efor-
wa rdst he call toMercedes me connect Acci-
dent and Breakdown Management. Forw ard-
ing thec all is ho wever no tpossible in all coun-
tries.
R Breakdown assista ncebyatechnician on
location and/ orthet ow ing awa yofthe vehicle
to then earest Mercedes-Benz service centre
Yo um aybe charge df or these services.
R Addition tothee mer gency guide aTer auto-
matic accident or breakdown de tection
(/ page280)
In thee vent of abreakdown or accident, fur-
th er vehicle dat aissent whic henables optimal suppor
tbythe Mercedes-Benz Customer
Cent reand thea uthorised service partner or
breakdown assistance.
R Addition totheM ercedes me connect service
Te lediagnostics
Wi th th eTelediagnostics function, speci/c
we ar and failur ereports ar erecorded bythe
service pr ovider ,insof ar asthese can be
clear lyinterpr eted and ar eavailabl ethrough
th em onitoring of components that ar esubject
to diagnostics.
If yo ur vehicle de tects abreakdown or thre at
of ab reakdown, youm aybe prom pted via the
multimedia system tocontact theM ercedes-
Benz Customer Centr efor fur ther help. This
prom ptinthem ultimedia system onl yappears
when thev ehicleiss tationar y.
% Thes eservice saresubject to technical
re striction ssuchast he mobile phon ecove r-
age, mobil enetwo rkqualit yand thea bility of
th ep rocessing systems tointerpr etthet rans-
fe rred data. In some circumstances, this can
re sult in dela ysorthef ailur eoft he informa-
tion toappear in them ultimedia system. MBUX multimedia system
283
283

Mor
einformation about Mercedes me connect
service scan be obtaine dinthe Mercede smePor-
ta l: https://me.secure.mercedes-benz.com
Dat
Dat atr
atransf
ansf err
erred dur
ed dur ing Mer
ing Mer cedes me connect
cedes me connect
call ser
call ser vices
vices
The dat atransfer redd uring aMercedes me con-
nect call depends on:
R The reason fori nitiation of thec all
R The service that is selected in thev oice con-
trol system
R The activated Mercedes me connect services
Yo uc an /n dout whic hdataist ransfer redw hen
using thes ervices in thec urrentl yv alid Mercedes
me connect term sofu se and thed atap rotection
information forM ercedes me connect. Youc an
/n dt hese in your Mercedes me user account. Ov
Ov
er
ervie
vie woft
woft he Mer
he Mer cedes me &Apps menu
cedes me &Apps menu When
youl og in wit hauser account tothe
Mercedes me Portal, then services and o.ers
from Mercedes-Benz will be availabl etoy ou. Fo
rm orei nformation consult aMercedes-Benz
service centr eorvisittheM ercedes me por tal:
https://me.secure.mercedes-benz.com
% Mak esurey ou alw aysk eep theM ercedes me
apps updated.
Yo uc an call up them enu using Mercedes me &
Apps inthem ultimedia system.
In the Mercedes me &Apps menu, thef ollowing
options can be available:
R Connecting thev ehiclew itht he Mercedes me
user account
R Deleting aconnection between a Mercedes
me user account and thev ehicle
R Calling up theM ercedes me services
R Calling up apps suc has, In-Car O1ce or the
we bb rows er dependin gonavailability Ov
Ov
er
ervie
vie wofI n-Car
wofI n-Car O1ce
O1ce Using In-Car O1ce,
youc an connect your online
services wit hthe multimedia system. Re
quirements forI n-Car O1ce:
R Your mobile phone is connected wit hthe mul-
timedia system (/ page278).
R Youh ave auser accoun tfor theM ercedes me
Po rtal.
R The In-Car O1ce service is activated in the
Mercedes me Portal.
R Youh aveau ser accoun twithano nline
service ,e.g.w ithO 1ce 365 or Gmail, and
ha ve connected theu ser account wit hIn-Car
O1ce.
In-Car O1ce functions R Displa ypending appointments in thec alendar
- Readin gout calendar ent ries
- Calling stored telephone numbers
- Navigating toappointments wit hnavigable
destinations
- Deletin gacalendar ent ry
R Displa yand selection of task sa nd calls to
comple te
- Readin galoud 284
284
MBUX multimedi
asystem

%
Websites canno tbeshown while thev ehicleis
in motion. Ov
Ov
er
ervie
vie wofs mar
wofs martphon eint
tphon eintegr
egr ation
ation Wi
th Sma rtphone Integ ration, youc an use cer tain
functions on your mobile phone via them ultime-
dia system displa y.
Onl yone mobile phone at atime can be connec-
te dv ia Smartphone Integ ration tothem ultimedia
system. Also foru se wit htwo phone mode with
smartphone integ ration, onl yone additional
mobile phone can be connec tedu sing Blue tooth ®
wit hthe multimedia system.
The full rang eoff unctions forS martphone Inte-
gr atio niso nlyp ossibl ewithanI nterne tconnec-
tion. The appropriat eapplicatio nmustbed own-
loaded on them obile phone touse Smartphone
Integ ration. The mobile phone must be switched
on and connec tedtoaU SB portwitht he ç
symbol on them ultimedia system using asuitable
cable.
Apps forS martphone Integ ration
R Apple CarPlay ® R
Android Auto
% Fors afet yr easons, the/ rsta ctivation of
Smartphone Integ ration on them ultimedia
system must be car ried out when thev ehicle
is statio nary and thep arking brak eisapplied.
Yo uc an star tApple CarPlay ®
or Android Auto
from thed evice manager.
% Mercedes-Benz recommends disconnecting
th ec onnecting cable onl ywhen thev ehicleis
stationar y.
Ov Ov er
ervie
vie woftr
woftr ansf
ansferr
erred v
ed v ehicle data
ehicle data
When using Smartphone Integ ration, cer tain vehi-
cle dat aistransfer redtot he mobile phone. This
enables youtog ettheb est out of selected mobile
phone services. Vehicle dat aisnotdirectl yacces-
sible.
The following system information is transmitted:
R SoTwar erelease of them ultimedia system
R System ID (anonymised)
The transfer of this dat aisusedtooptimise com-
munication between thev ehiclea ndthem obile
phone. To
do this, and toassign se veralv ehicles tothe
mobile phone, avehiclei denti/er is random lyge n-
erated.
This ha snoconnectio ntothevehicle identi/ca-
tion number (VIN) and is dele tedw hen them ulti-
media system is rese t(/ pag e265).
The following driving status dat aistransmitted:
R Transmission position engaged
R Distinctio nbetwe en par ked, standstill, rolling
and driving
R Day/night mode of thei nst rument clus ter
R Driv etype
The transfer of this dat aisusedtoalter ho wcon-
te nt is displa yedtoc orrespond tothed riving sit-
uation.
The following position dat aistransmitted:
R Coordinates
R Speed
R Compass direction
R Acceleration direction 286 286
MBUX multimedia system

th
ee mer gency call and faster transfer of the
acciden tdata.
Measu resf or rescue, reco very or towing away
can then be initiated in quickl y.
R With aM ercedes-Ben zemer gency call, the
acciden tdataiso nlyt ransfer redtot he public
coordination cent rewit hthe appr oval of the
cus tomer.
In thee vent of an automaticall ytriggered
emer gency call in whic hther eisnov oice con-
ta ct, thea ccident dat aistransmitted immedi-
atel ytot he public emer gency call centre.
R Should theM ercedes-Benz emer gency call
centr enotbe available, the1 12 emer gency
call is ca rried out automaticall y.Ov
Ov
er
ervie
vie wofe merg
wofe mergency call syst
ency call syst ems
ems Bo
th th eMercedes-Benz emer gency call system
as well as the1 12 emer gency call system (EU
eCall) ca nhelptor educe thet ime between an
accident and thea rrival of emer gency service sat
th es iteoft he accident .Theyh elp locat eanacci-
dent sit einplaces that ar edi1cult toaccess. Bo
th emer gency call systems ca ninitia tean emer-
ge ncy call automaticall y(/ pag e289) or man-
ual ly ( / pag e290).
Onl ym akee mer gency calls if youoro ther sa rein
nee dofr escue.Don otmak eane mergency call in
th ee vent of abreakdown or asimilar situation.
Messag
Messag es on t
es on the display
he display
The following message sappear in thed ispla yof
bo th emer gency call systems:
R SOS NOT READY:t hevehicle is no tswitched
on or thee mer gency call system is malfunc-
tioning. This doe snotnecessaril yindicate
comple tefailur eoft he emer gency call system.
Eme rgency calls call still be transmitted.
The displa yonlyr efer stot hevehicle and does
no ttak ea ccoun toftheavailabilit yofm obile
phon enetwo rksa nd theM ercedes-Benz emer-
ge ncy call centre.
The functional readiness of thee mer gency call
system on thev ehiclec an be seen when the
SOS NOT READY displaydisappear sonce the
ve hicle is switched on. R
G:T he icon appear sinthe displa yduring
an activ eemer gency call.
% Ifth er eisam alfunction in thee mer gency call
system (e.g. afault wit hthe spea ker,micro-
phone, airbag, SOS button), acorresponding
messag eappear sonthe inst rument displa y. T
T
r
r igg
igg er
ering an aut
ing an aut omatic emerg
omatic emerg ency call
ency call R
R
eq
eq uir
uir ements:
ements:
R The vehicle is switched on.
R The star terb atter yiss u1cientl ychar ged.
Bo th th eMercedes-Benz emer gency call system
as well as the1 12 emer gency call system (EU
eCall) automaticall yinitia tean emer gency call
aTer:
R Activation of ther est raints ystems such as air-
bags or seat belt tensioner saTerana ccident
The eme rgency call has been made:
R Avoice connectio nisestablished wit hthe
emer gency call centre. MBUX multimedia system
289
289