2021 MERCEDES-BENZ EQB SUV service indicator

The
following entries can be made, fore xamp le:
R Town, st reet,h ouse number
R Street,t own
R Postcode
R POInam eorP OIcategor y,e.g. Parking
R Contact name #
Select asear chresult in list 3. #
Calculat ethe route( /pag e269).
% Youc an /n dfurther information about desti-
nation entr y,e.g. 3worda ddresses, in the
Digital Owner's Manual.
Changing country
Changing country #
Select thec ountr yindicator in 1. #
Enter thec ountr yindicator. #
Select thec ountr yin3.
Using online sear ch
Using online sear ch
% Requirements: them edia displa yshows an
Interne tconnection in thes tatus line wit hthe
Q symbol. Destination ent
ryuses online map services. If the
on-boar dsear ch/nds no sui table destinations or
if yo uc hang ecountries, theo nline sear chisavail-
able.
Fo rthe destinatio nyou can enter an address, a
POI or athree-wor daddress. #
Enter thed estination in input line 2.
The sear chresult saredispla yed. #
Select thed estination in thel ist.
The de tailed vie wforther out eisd isplayed.
or #
Select countr yindicator 1. #
Select thep rovider fort he online service from
th ec ountries list. #
Enter thed estination in input line 2. #
Select thed estination in thel ist. Calculating
ar
Calculating arout out ew it
ew ithE lectr
hE lectr ic Int
ic Int ellig
elligence and
ence and
using se
using se ttingsf
ttingsfor r
or rout
outeguidance
eg uidance R
R
eq
eq uir
uir ements:
ements:
R The destination has been entered.
R The destination address is shown. R
F
For na
or na vig
vigation wit
ation wit hElectr
hE lectr ic Int
ic Int ellig
elligence:
ence:
- Mercedes me connect is available.
- Youh ave aMercedes me connect user
accoun tand thev ehicleisc onnected with
th ea ccount.
- The "Electric Intelligence Remo teand Navi-
ga tion Services "option is availabl eand
activated in theM ercedes me Portal.
- The scope includes the" Na vigatio nwith
Electric Intelligence" and "Displa yofcharg-
ing stations" services.
- The Electric Intelligence routeo ption is
switched on. MBUX multimedia system
269
269

This wil
lcontac tyou tocon/r mthe appoint-
ment and if necessar yconsult about the
de tails.
% Ifyo us elect Later aTerthes ervice message
appears, them essag eishidden and reap-
pear satal ater time.
Giving consent t
Giving consent t odat
od atatr
atr ansf
ansf er dur
er dur ingaM er
ing aM ercedes
cedes
me call
me call
R R eq
eq uir
uir ements:
ements:
R Ther eisana ctiveM ercedes me call via the
multimedia system or themeb utton in the
ove rhead control panel (/ page278).
% The prom pttocon/r mdatat ransfer does not
appear in all count ries.
If th eA cciden tand Breakdown Managemen tserv-
ices ar enotactivated on Mercedes me, theDo
you want to transmit vehicle data and the vehi-
cle's position to the Mercedes-Benz Customer
Centre in order to improve the processing of
yourr equest? messageisshown. #
Select Yes.
Re leva nt identi/cation data is transmitted
automaticall y. Mor
einformation on Mercedes me: https://
ww w.mercedes.me
T T r
ransf
ansf err
erred dat
ed dat adur
ad uring aM er
ing aM ercedes me call
cedes me call
When youm akeas ervice call via Mercedes me,
dat aist ransmitted. This enables targ eted advice
and asmoo thservice.
The following requ irements must be ful/lled for
th et ransfer of thed ata:
R The vehicle is switched on.
R The required da tatransfer tech nology is sup-
por tedbyt he mobile phon enetwo rkprov ider.
R The qualit yofthe mobile connection is su1-
cien t.
Multi-s tage transfer depends on thef ollowing fac-
to rs:
R Reason fort he initiation of thec all
R The availabl emobilephon etransmission tech-
nology.
R The activated Mercedes me connect services.
R The service selected in thev oice control sys-
te m. %
Apromp tfor consent tothed atat ransmission
onl yoccur sifthe cor responding Mercedes
me connect service is no tactivated.
Dat
Dat atr
atransf
ansf er if Mer
er if Mer cedes me connect ser
cedes me connect ser vices
vices
ar
ar eno
eno tactiv
ta ctiv at
ated
ed
If no Mercedes me connect service sareactivated
and thed atap rotection prom pthas been con-
/rmed thef ollowing dat aistransmitted:
R Vehicle identi/cation number
R Time of thec all
R Reason fort he initiation of thec all
R Con/ rmation of thed atap rotection prompt
R Countr yindicator of thev ehicle
R Setlanguag efor them ultimedia system
R Telephone number of thec ommunication plat-
fo rm installed in thev ehicle
If ac all is made foras ervice appointment via the
service reminder ,the following dat aisalso trans-
mitted:
R Current mileag eand maintenanc edata MBUX multimedia system
281
281

If
ac all is made aTer automati caccident or break-
down de tection using them ultimedia system, the
fo llowing dat aisalso transmitted:
R Current mileag eand maintenanc edata
R Current vehicle location
If Ac ciden tand Breakdown Managemen tiscalled
via thev oice control system and no service has
been activated, but thed atap rotection queryh as
been con/ rmed, thef ollowing dat acan also be
called up from thev ehicleb ythe Mercedes-Benz
Customer Cent re:
R Current vehicle location
If th ed atap rotection prom pthas been rejec ted,
th ef ollowing dat aistransmitted toenable targe-
te da dvice and an e1cient service:
R Reason fort he initiation of thec all
R Rejectio nofthe dat aprotection prompt
R Countr yindicator of thev ehicle
R Setlanguag efor them ultimedia system
R Telephone number of thec ommunication plat-
fo rm installed in thev ehicle Dat Dat
atr atransf
ansf er if Mer
er if Mer cedes me connect ser
cedes me connect ser vices
vices
ar
ar ea ctiv
ea ctiv at
ated
ed
Onl yifthe respecti veservice is activated will
additional incident-speci/c dat abetransmit tedin
th es econd stag etoenable an optimal service.
An ove rviewoft he dat atransmitted can be found
in ther espectiv eterms of use forM ercedes me
connect services. These can be obtained in the
Mercedes me por tal: https://
me.secure.mercedes-benz.com
Dat Dat apr
apr ocessing
ocessing
The dat atransmitted within thes cope of thec all
is dele tedf romt he processing system aTer the
call is /nished, in so farast his dat aisnotbeing
used foro ther activated Mercedes me connect
services.
The incident-speci/c dat aisprocessed and stored
in theM ercedes-Benz Customer Centr eand, if
re qu ired toprocess thei ncident, forw arded tothe
service partner authorised bytheM ercedes-Benz
Customer Centre. Please take note of thed ata
pr otection information on theM ercedes me Inter-
ne tp ageh ttps://www.mercedes.me or in there
corded messag eimmediatel yaTer callin gthe
Me rcedes-Benz Custome rCentre.
% The recorded messag eisnotavailabl ein
ev eryc ountr y. Mer Mer
cedes me connect
cedes me connect Inf
Inf
or
ormation on Mer
mation on Mer cedes me connect
cedes me connect
% Mercedes me connect or individua lMercedes
me connect service sarenota vailabl eine very
countr y.Find out at aMercedes-Benz service
centr eifthese function sareavailabl einy our
countr y.
Mercedes me connect consists of multiple ser v-
ices.
Yo uc an use thef ollowing services via them ulti-
media system and theo verhead control panel, for
ex ample:
R Acciden tand Breakdown Managemen t(me
button or situation-dependent displa yinthe
multime dias ystem)
R Mercedes-Benz emer gency call system (auto-
matic eme rgency call and SOS button) 282 282
MBUX multimedia system

Displa
Displa
ymessag
ym essag es
es Intr
Intr
oduction
oduction Inf
Inf
or
ormation about displa
mation about displa ymessag
ym essag es
es
Displa ymessages appear on thei nst rument dis-
pla y.
Displa ymessages wit hgraphic symbols ar esim-
pli/ed in theO wner's Manual and ma ydi.er from
th es ymbols on thei nst rument displa y.The instru-
ment displa yshows high-priority displa ymessages
in red. Cer tain displa ymessage sareaccompa-
nie dbyaw arningtone.
Please act in accordan cewiththe displa ymes-
sages and follo wt he additional no tesint he Own-
er's Manual.
Fo rs ome displa ymessages, symbols will also be
shown:
R Õ Further information
R ¨ Hidedispl aymessage
Wi th th eleT-hand Touc hC ontrol, youc an select
th er espectiv esymbol byswipin gtothe leT or
ri ght. Pressing Õdispla ysfur ther information on th
em edia displa y.Press the¨ symbol tohide
th ed ispla ymessage.
Yo uc an hide lo w-priority displa ymessages by
pressing theb ackb utton P orthel eT-hand
To uc hC ontrol. The displa ymessage swillthen be
stored in them essag ememor y.
Re ctif ythe caus eofad ispla ymessag easq uickly
as possible.
High-priority displa ymessage scann otbe hidden.
The instrument displa ywill sho wthese display
messages permanentl yuntil thec ause of thed is-
pla ym essag ehas been recti/ed.
Callin gups av
Callin gups aved displaed displa ymessag
ym essag es es
On-boar dcomputer:
4 Service 5
1m essage
If th er ea reno displa ymessages, No messages
will appear on thei nst rument displa y. #
Scroll thro ugh thed ispla ymessages byswip-
ing upwards or down wardsont he leT-hand
To uc hC ontrol. #
T
T oe
oe xit t
xit t he messag
he messag ememor y:
em emor y:press theb ack
button P. 358
358
Displa
ymessages and warning/indicator lamps

Displa
Displa
ymessag
ym essag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
+
Top up coolant See Own-
er’s Manual *T
he coolan tlev el is tool ow.
* N
NO
OTE
TE Damag etothe driv esystemd uetoinsu1cient coolant #
Avoid long journe yswit hinsu1cient coolant. #
Have thec ooling system of thed rive system checkedata quali/ed specialis tworks hop.
ÿ
Coolant Stop vehicle
Switch engine off *T
he coolan tistoo hot. #
Stop thev ehiclei mmediatel yinaccordance wit hthe tra1c conditions and swit cho. thed rive system. &
W WARNING ARNING Risk of injur ydue tooverheated vehicle
If yo uo pen theb onne tintheevent of an overheated vehicle or /r einthe engine compartment, thef ollowing situa-
tions ma yoccur:
R Youm aycome int ocontact wit hhotgases.
R Youm aycome int ocontact wit hother escapin ghotoperatin g0uids. #
Inthee vent of overheating or /r einthe engine compartment, keep theb onne tclosed and call the/ re
service. #
Allo wthe overheated vehicle tocool down /r stifyo un eed toopen theb onnet. #
Wait until thed rive system has cooled down. #
Mak esuret hat thea ir suppl ytothevehicle radiator is no tobstructed. Displa
ymessages and warning/indicator lamps
369
369

Displa
Displa
ymessag
ym essag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions #
Avoiding high loads on thed rive system, driv etothe nearest quali/ed specialist workshop.
ÿ *T
he cooling system has de tected acomponent fault. #
Avoiding high loads on thed rive system, driv etothe nearest quali/ed specialist workshop.
è
Charger cable connected *Y
ou canno tpull awa ywhilet he chargin gcable is connected. #
Disconnect thec hargin gcable from thev ehicle.
Not possible to unlock
charging cable See Own-
er's Manual *T
hechargin gcable connector cann otbe remo vedf romt hechargin gstation's soc ket. #
Press theE MERGENCY OFF switc honthechargin gstation.
If th ec hargin gcable connector cann otbe remo veda Ter that: #
Request service personnel from theo perator of thec hargin gstatio nv iathee mer gency call button attached tothe
ch argin gstatio nort he emer gency call numbers.
Vehicle not currently being
charged Chargin gstation
fault *A
malfunction has occur redint hechargin gstation or theR FID car disnotrecognised. #
Startt he chargin gprocess at adi.erent chargin gstation.
or #
Have theR FID car dchec kedtoe nsureitisf unctioning. 370 370
Displa
ymessages and warning/indicator lamps

Displa
Displa
ymessag
ym essag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
Û
Battery overheated Stop,
everybody out! Outdoors if
possible *T
he high- voltag ebatter yhasove rheated. Ther eisarisk of /re. #
Stop thev ehiclei mmediatel yinaccordance wit hthe tra1c conditions. #
If possible ,stopt he vehicle in theo pen air and ensur ethat all vehicle occupants getout.
% Supporting vehicle function smayactivat eautomaticall y,e.g. thea ir-recirculation mode as par tofclimatecontrol. #
Do no tcontinue driving. #
If smok eispresent, lea vethed anger zone and call the/ reservice immediatel y. #
Consult aquali/ed specialist workshop even if ther ea reno extern al sign sofa/re.
Û
Malfunction *T
he driv esystemism alfunctioning .Awarnin gtone will also sound. #
Consult aquali/ed specialistwo rkshop.
*T her eisas erious malfunction if thed ispla ymessag eand warning tone ar erepeated at shor tinter vals. Youm ust stop
th ev ehiclei mmediatel yinaccordance wit hthe tra1c conditions because thed rive system is automaticall ydeactiva-
te d. #
Stop thev ehiclei mmediatel yinaccordance wit hthe tra1c conditions. #
Swit cho. thev ehiclea nd consult aquali/ed specialis tworks hop.
Û
Malfunction Visit workshop *T
he driv esystemism alfunctioning. #
Consult aquali/ed specialis tworks hop. Displ
aymessages and warning/indicator lamps
373
373