2021 MERCEDES-BENZ EQA SUV Owners Manual

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
Without starting engine
again, consult workshop *I
t is not possible torestart the drive system due toa malfunction. #
Do not switch o. the drive system; drive on tothe nearest quali/ed specialist workshop.
ô Reserve level Charge high-
voltage battery *T
hecharge leve l of the high-voltage battery has dropped into there ser verange. #
Cha rgeth e high-voltage battery (/ page 163).
#
12 V battery See Owner's
Manual *T
he drive system is o. and thech arge leve l of the 12 V battery is too lo w. #
Switch o. elect rical consume rsthat are not requ ired. #
Drive theve hicle for 30–60 minutes.
or #
Char getheve hicle at a charging station (/ page 163).
If th e message appears while theve hicle is switched on, this indicates an on-board electrical system malfunction. #
Consult a quali/ed specialist workshop.
d
Malfunction *T
he drive system is malfunctioning. The output of your vehicle is restric ted. #
Consult a quali/ed specialist workshop. 374 374
Displ
aymessages and warning/indicator lamps

Displa
Displa
y messag
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es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
d
Stop Switch engine off *T
he drive system is malfunctioning. #
Stop theve hicle immediately in accordance with the tra1c conditions and switch o. the drive system. Do not con-
tinue driving. #
Do not tow theve hicle, stop towing if necessar y. #
Consult a quali/ed specialist workshop.
d
Malfunction Visit workshop *T
he drive system is malfunctioning. #
Consult a quali/ed specialist workshop.
High-voltage battery main-
tenance required urgently.
No start in approx. XXX km
(yellow display message) *A
malfunction has occur red in the high-voltage batter y.
It will no lon ger be possible tostart the electric drive system aTer the distance displa yed has been co vered. #
Have the necessary maintenance workon the high-voltage battery car ried out at a quali/ed specialist workshop.
High-voltage battery main-
tenance required urgently.
No start in approx. XXX
km (red display message) *A
malfunction has occur red in the high-voltage batter y.
It will no lon ger be possible tostart the electric drive system aTer the distance displa yed has been co vered. #
Have the necessary maintenance workon the high-voltage battery car ried out immediately at a quali/ed specialist
wo rkshop. Displ
aymessages and warning/indicator lamps
375
375

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
High-voltage battery main-
tenance required urgently.
Without engine restart, con-
sult workshop *A
malfunction has occur red in the high-voltage batter y.
It will no lon ger be possible torestart the drive system once it has been switched o.. #
Do not switch o. the drive system; drive on tothe nearest quali/ed specialist workshop. V V
ehicle
ehicle Displa
Displa
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y messag es P
es Possible causes/conseq
ossible causes/conseq uences and
uences andM
MSolutions
Solutions
d
Vehicle is operational
Switch off ignition before
exiting *Y
ou are leaving theve hicle in a ready-to-drive state. #
Get out of theve hicle, secure it against rolling away and take theke y with you. #
Ifyo u do not lea vetheve hicle, switch o. the electrical consumers, e.g. the seat heating. Otherwise, the 12‑V bat-
te ry may dischar geand starting the engine may be possible only with the help of a second battery (jump start).
ï
Check trailer hitch
lock (white display message) *T
he trailer hitch is not operational during a jou rney with a trailer. &
W WARNING
ARNING Risk of an accident if the ball neck is not loc ked
The trailer may become de tach ed. #
Stop theve hicle immediately in accordance with the tra1c conditions. Do not continue driving. 376
376
Display messages and
warning/indicator lamps

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions #
Uncouple the trailer and secure it against rolling away. #
Initiate a new swivelling procedu reand do not re-couple the trailer until the display message disappears. #
Initiate a new swivel mo vement (/ page 238). #
When the display message disappears, couple up the trailer and drive on.
If th e display message does not disappear, the trailer hitch is malfunctioning and the ball neck is not loc ked. #
Do not couple up the trailer. Drive on without the trailer. No tethere duced ground clearance due tothe unloc ked
ball nec k. #
Consult a quali/ed specialist workshop.
*W hen theve hicle is stationary with a coupled trailer, the trailer hitch is not operational. #
Uncouple the coupled trailer and secure it against rolling away. #
If t
If the ball nec
he ball nec k has been f
k has been f olded in:
olded in:unlockthe ball neck (/ page 238). #
Swivel the ball neck into the end position manually and let it engage. #
If t If the ball nec he ball nec k has been f
k has been f olded out
olded out::unlock the ball neck (/ page 238). #
Swivel the ball neck beneath the bumper manually and let it engage.
If th e display message does not disappear, the trailer hitch is malfunctioning and the ball neck is not loc ked. #
Do not couple up the trailer. Drive on without the trailer. No tethere duced ground clearance due tothe unloc ked
ball nec k. Display messages and
warning/indicator lamps
377
377

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions #
Consult a quali/ed specialist workshop.
Head-up display currently
unavailable See Owner's
Manual *T
he head-up displ ayistemp orarily una vailable. Possible causes:
R malfunctions in the po wer supply
R signal inter fere nce #
Stop in accordance with the tra1c conditions and switch theve hicle o. and on again. #
Ifth e display message still appears, consult a quali/ed specialist workshop.
Head-up display inoperative *The head-up displ ayhas an internal er ror. #
Consult a quali/ed specialist workshop.
Ù
Steering malfunction
Increased physical effort
See Owner's Manual *T
he po wer steering assistance is malfunctioning. &
W WARNING
ARNING Risk of an accident due toaltered steering characteristics
If th e po wer assistance of the steering fails partially or comple tely,yo u will need touse more forc eto stee r. #
If safe steering is possible, drive on carefull y. #
Visit or consult a quali/ed specialist workshop immediatel y.378
378
Display message
s andwarning/indicator lamps

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
Ù
Steering malfunction Stop
immediately See Owner's
Manual *T
he steering is malfunctioning. Steering capability is signi/cantly impaired. &
W WARNING
ARNING Risk of accident if steering capability is impaired
If th e steering does not function as intended, theve hicle's operating saf ety is jeopardised. #
Pull over and stop theve hicle safely as soon as possible, paying attention toroad and tra1c conditions. Do
not continue driving under any circums tances. #
Consult a quali/ed speciali stwo rkshop. Active bonnet malfunction
See Owner's Manual *T
he active bonn et(pedest rian pr otection) is malfunctioning or inoperative aTer having already been triggered. #
Consult a quali/ed specialist workshop.
C *A
t least one door is open. #
Close all doors.
? *T
he bonn etis open. &
W
WARNING
ARNING Risk of accident due todriving with the bonnet unloc ked
The bonnet may open and blo ckyour vie w. #
Neverre lease the bonnet when driving. #
Before every trip, ensure that the engine bonnet is loc ked. Display messages and
warning/indicator lamps
379
379

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions #
Stop theve hicle immediately in accordance with the tra1c conditions. #
Close the bonnet.
A *T
hetailgate is open. #
Close theta ilgate.
Anti-theft alarm system
Malfunction *T
he anti-theT alarm system is malfunctioning. #
Consult a quali/ed specialist workshop.
¥
Top up washer fluid *T
hewasher 0uid le vel in thewa sher 0uid reser voir has dropped below the minimum. #
Top up thewa sher 0uid (/ page 302).
Wiper malfunctioning *The windscreen wiper is malfunctioning. #
Restart theve hicle.
If th e display message still appears: #
Consult a quali/ed specialist workshop. 380
380
Displ
aymessages and warning/indicator lamps

T
T
r
ransmission
ansmission Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/conseq uences and
uences andM
MSolutions
Solutions
Only select Park (P) when
vehicle is stationary *I
t is possible toselect the park position jonly if theve hicle is stationar y. #
Depress the brake pedal tostop. #
ShiT the transmission topark position jwhen theve hicle is stationar y.
Apply brake to deselect
Park (P) position *Y
ou ha veattem pted toshiT the transmission out of park position jand into ano ther transmission position. #
Depress the brake pedal. #
Select transmission position h,kor neutral i.
To shift out of P or N,
depress brake and start
engine *Y
ou ha veattem pted toshiT the transmission out of park position jor neutral iand into ano ther transmission posi-
tion. #
Depress the brake pedal. #
Start theve hicle. #
Change the transmission position.
Apply brake to select D or R *You ha veattem pted toselect transmission position hork. #
Depress the brake pedal. #
Select transmission position hork.
Apply brake to select R *You ha veattem pted toselect transmission position k. #
Depress the brake pedal. Display messages and
warning/indicator lamps
381
381