2021 MERCEDES-BENZ EQA SUV Owners Manual

th
e impr ovedch arging per form ance and better
ch arging e1ciency o.ered.
S
S t
to
o wing t
wing t he c
he char
harging cable
ging cable
Alw ays st owtheve hicle charging cable in the
ch arging cable bag pr ovided and secure it in the
boot or load compartment of your vehicle.
Otherwise, thech arging cable is not su1ciently
secured.
Syst
Syst em limits em limits
The po wer output of the high-voltage battery may
be impaired bythefo llowing:
R High or low outside temp eratures
R Electrical auxiliary consumers in theve hicle
being switched on, e.g. operating the air con-
ditioning system
R Extended periods without charging
The charging time of the high-voltage battery may
be increased bythefo llowing:
R High or low outside temp eratures
R Extended periods without charging R
The maximum available charge cur rent of the
ch arging facility
R The settings of thech arging process in the
multimedia system (/ page 180) N
No
ot
tes on c
es on c har
harging t
ging t he high-v
he high-v olt
oltag
age batt
e batt er
ery at t
y at t he
he
mains soc ke
mains soc ket (mode 2)
t (mode 2) &
D
DAN
AN GER
GER Risk of fatal injury from incor-
re ctly ins talled component parts
Connecting thech arging cable toa mains
soc ket using incor rectly ins talled component
parts could cause a /re or an electric shoc k,
fo rex ample. #
Only connect thech arging cable to a
mains soc ketth at:
R Has been proper lyinstalled and
R Has been inspected byaqu ali/ed elect ri-
cian #
For saf etyre asons, only use thech arging
cable supplied with theve hicle or an
original Mercedes-Benz charging cable. #
Purchase these parts at a Mercedes-
Benz Service Centre and obtain advice
th ere.
Mercedes-Benz thoroughly tests these original
ch arging cables forth eir suitability for high-
vo ltage charging of your vehicle. #
Never use a damaged charging cable. #
Do not use:
R Extension cables
R Extension reels
R Multiple soc kets #
Never use soc ket ada pters toconnect
th ech arging cable tothe mains soc ket.
The only exception being if the adap ter
has been tested and appro vedby the
manufacturer forch arging the high-volt-
age battery of an electric vehicle. #
Obser vethe saf ety no tes in the operat-
ing inst ructions forth e soc ket ada pter. Only
thefo llowing charging cables may be used:
R The charging cable supplied with theve hicle. 166 166
Driving and parking

R
Ach arging cable that has been appr ovedfor
th eve hicle.
The charging process can vary depending on the
po we r supply equipment.
Shor terch arging times can be achie ved in thefo l-
lowing ways:
R Charging at a wallbox.
R Charging at a charging station.
When doing so, alw ays obser vethe local informa-
tion.
Do not lea vethech arging cable cont rols hanging
loose from a mains soc ket.
Do not liT the controls bythefo llowing compo-
nent parts:
R The charging cable connector.
R The mains plug.
When charging, pr otect thech arging cable cont rol
element from excessive heat such as direct sun-
light. Otherwise, thech arging process may be
cancelled. N No
ot
tes on c
es on c har
harging t
ging t he high-v
he high-v olt
oltag
age batt
e batt er
ery at a
y at a
w
w allbo
allbo x or c
x or c har
harging st
ging st ation (mode 3)
ation (mode 3) &
D
DAN
AN GER
GER Risk of fatal injury from incor-
re ctly ins talled component parts
Connecting thech arging cable toawa llbox
using incor rectly ins talled component parts
could cause a /re or an electric shoc k,for
ex ample. #
Only connect thech arging cable to a
wa llbox that:
R Has been proper lyinstalled and
R Has been inspected byaqu ali/ed elect ri-
cian #
For saf etyre asons, only use charging
cables that ha vebeen tested and
appro vedby the manufacturer forch arg-
ing the high-voltage battery in an electric
ve hicle. #
Never use damaged charging cables. #
Do not extend thech arging cable. #
Do not use adap ters. #
Obser vethe saf ety no tes in the operat-
ing inst ructions forth ewa llbox. If
ch arging at a wallbox without pre-ins talled
cable, use the optionally available charging cable
fo rwa llbox and charging station (mode 3). The
ch arging cable is st owed in a bag in the boot/
luggage compartment.
Only use charging cables that ha vebeen tested
and appro vedby the manufacturer forch arging
th e high-voltage battery in an electric vehicle. &
D DAN
AN GER
GER Risk of fatal injuries due todam-
aged components
Connecting thech arging cable toach arging
station using a damaged component part
could cause a /re or an elect ric shoc k,for
ex ample. #
Forch arging stations with a preinstalled
ch arging cable:
R Perform a visual check of thech arg-
ing station for obvious faults, such as
massive damage tothe housing or
ch arging cable. Driving and parking
167 167

#
Forch arging stations without a preinstal-
led charging cable:
R For saf etyre asons, only use charging
cables that ha vebeen tested and
appro vedby the manufacturer for
ch arging the high-voltage battery in
an electric vehicle.
R Never use damaged charging cables.
R Do not extend thech arging cable.
R Do not use adap ters. #
Make sure toobser vethe saf ety in form a-
tion on thech arging station. Most
charging stations must be activated before
th ech arging process, e.g. using an RFID card.
Obser vethe on-site operator's inst ructions forthe
ch arging station.
The amount of ene rgy dispensed forth ech arging
process, shown bythech arging station, may be
higher than the amount of energy actually absor-
bed bythe high-voltage batter y.This is there sult
of di.erent le vels of charging losses and is descri-
bed as rech arge e1ciency. Charging losses occur,
fo rex ample, due toheat that builds up when ch
arging or from auxiliary consumers that are
switched on. Further information on rech arge e1-
ciency can be obtained at a quali/ed specialist
wo rkshop. N
No
ot
tes on c
es on c har
harging t
ging t he high-v
he high-v olt
oltag
age batt
e batt er
ery at a
y at a
f
f as
ast c t c har
har ging st
ging st ation (mode 4)
ation (mode 4) &
D
DAN
AN GER
GER Risk of fatal injuries due todam-
aged components
Connecting thech arging cable toach arging
station using a damaged component part
could cause a /re or an elect ric shoc k,for
ex ample. #
Forch arging stations with a preinstalled
ch arging cable:
R Perform a visual check of thech arg-
ing station for obvious faults, such as
massive damage tothe housing or
ch arging cable. #
Forch arging stations without a preinstal-
led charging cable:
R For saf etyre asons, only use charging
cables that ha vebeen tested and appro
vedby the manufacturer for
ch arging the high-voltage battery in
an electric vehicle.
R Never use damaged charging cables.
R Do not extend thech arging cable.
R Do not use adap ters. #
Make sure toobser vethe saf ety in form a-
tion on thech arging station. Most
charging stations must be activated before
th ech arging process, e.g. using an RFID card.
Obser vethe on-site operator's inst ructions forthe
ch arging station.
The charging cable forth eve hicle must not be
lon gerth an 30 m due tothe legal requ irements in
some countries. This is toprev ent the inter fer-
ence of signals being received byradio communi-
cation devices in theve hicle or in close pr oximity
to thech arging station. Be awarethat parts of the
ch arging cable may be routed under ground. If in
doubt, ask thech arging station operator if this is
th e case before charging the high-voltage batter y.
The amount of energy dispensed forth ech arging
process, shown bythech arging station, may be 168
168
Driving and parking

higher
than the amount of energy actually absor-
bed bythe high-voltage batter y.This is there sult
of di.erent le vels of charging losses and is descri-
bed as rech arge e1ciency. Charging losses occur,
fo rex ample, due toheat that builds up when
ch arging or from auxiliary consumers that are
switched on. Further information on rech arge e1-
ciency can be obtained at a quali/ed specialist
wo rkshop. Se
Se
tting t
tting t he maximum per
he maximum per missible c
missible c har
harging cur-
ging cur-
r
r ent f
ent f or c
or char
harging at a mains soc ket
ging at a mains soc ket *
N
NO
OTE
TE Overloading the mains soc ket due
to excessive charging cur rent If
th ech arging cur rent is too high, the fuse
could be tripped or theex tern al mains supply
could overheat. #
Make sure that theex tern al mains supply
has been designed tohandle the set
ch arging cur rent. #
If necessar y,reduce the set charging
cur rent or use a di.erent mains soc ket. #
For saf etyre asons, only use thech arging
cable supplied with theve hicle or an
original Mercedes-Benz charging cable.
Mercedes-Benz thoroughly tests these
original charging cables forth eir suitabil-
ity for high-voltage charging of your vehi-
cle. Pur chase these parts at a Mercedes-
Benz Service Centre and obtain advice
th ere. #
Check the setting of the maximum
ch arge cur rent using thech arging capa-
city shown in the Instrument Displa y. Before
charging at a mains soc ket, ha vethe maxi-
mum permissible charging cur rent forth ere leva nt
mains soc ket or the building inspected byaqu ali-
/ed elect rician. The charging cable supplied is set
to a countr y-speci/c maximum charging cur rent
va lue. When charging abroad, the maximum value
may exceed the permitted value forth at countr y.
When abroad, obser vethe count ry-speci/c la ws
when charging. If you ha vequestions concerning
setting thech arging cur rent or if there is a mal-
function, please contact a quali/ed specialist
wo rkshop. #
Set the maximum permissible charging cur-
re nt in the multimedia system menu
(/ page 180).
If th eex act value of the maximum permissible
ch arging cur rent cannot be set, select the next
smaller adjustable value.
% Ifth eve hicle requ ires more time than usual to
ch arge the high-voltage batter y,ch eck the
maximum charging cur rent settings in the
multimedia system menu. Ov Ov
er
er vie
vie w of t
w of t he c
he char
harging cable contr
ging cable contr ol panel
ol panel The
charging cable cont rol panel sho ws the cur-
re nt status of thech arging process. Driving and parking
169
169

1
Supply voltage indicator
2 Charging process indicator
3 Temp erature monitor indicator
4 Safety sy stem indicator
Suppl
Suppl y v
y v olt
oltag
age indicat
e indicat or
or1
1 Display
Display
Meaning
Meaning
Lights up whit eThe supplyvoltage is
connected. Char
Char
ging pr
ging pr ocess indicat
ocess indicat or
or2
2 Display
Display
Meaning
Meaning
Flashes green The high-voltage bat-
tery isch arging. T T
em
em per per atur
atur e contr
e contr ol indicat
ol indicat or
or3
3 Displ
ay
Display Meaning
Meaning
Lights up redT hegreen LED 0ashes
simultaneousl y:ove r-
te mp erature – the
ch arging per form ance
is reduced.
The green LED does
not 0ash: overtemper-
ature – thech arging
process is stopped.
Flashes redO vertemperature at
th e mains plug – the
ch arging process is
stopped. Safe
Safe
ty syst
ty syst em indicat
em indicat or
or4
4 Displ
ay
Display Meaning
Meaning
Flashes redC harging cable mal-
function – cann ot
car ryout thech arging
process, reset the
ch arging cable operat-
ing unit.
Lights up redW hite LED is o.:
po we r supply malfunc-
tion – cannot car ry
out thech arging proc-
ess, replace the mains
soc ket.
White LED is on: vehi-
cle malfunction – can-
not car ryout the
ch arging process,
re set thech arging
cable operating unit. When all
four displa yslight up, thech arging cable
operating unit per form s a self-test. 170 170
Driving and parking

If
te mp erature monitor 3indicates a malfunc-
tion, it may help toprotect thech arging cable
from direct sunlight.
T T o r
o r ese
ese t t
t the c
he c har
harging cable oper
ging cable oper ating unit:
ating unit:if
saf ety sy stem 4indicates a charging cable mal-
function or a vehicle malfunction, /rst reset the
ch arging cable operating unit. Todo this, discon-
nect thech arging cable from theve hicle and from
th e mains soc ket and waitfor appr oximately /ve
seconds. If the malfunction persists aTer the
ch arging cable is reconnected, charging at the
mains soc ket is not possible. The charging cable
must be replaced or theve hicle plug must be
ch ecked at a quali/ed specialist workshop,
depending on the indicator. F
F
unctions of t
unctions of t he indicat
he indicator lam
or lamps on t
ps on t he v
he vehicle
ehicle
soc ket
soc ket %
Depending on the national version, your vehi-
cle is equipped with one of thefo llowing vehi-
cle soc kets.
The soc ket 0ap is centrally loc ked and unloc ked
to get her with theve hicle. Combo 1
vehicle soc ket
1 Socket lamp
2 Charging process indicator lamp
3 Locking status indicator lamp Combo 2
vehicle soc ket
1 Socket lamp
2 Charging process indicator lamp
3 Locking status indicator lamp
Soc ket lamp 10ashes or lights up as with indi-
cator lamps 2and 3. Driving and parking
171
171

Ov
Ov
er
ervie
vie w of t
w of t he loc
he loc king st
king st atus
atus Loc
Loc
king st
king st a-
a-
tus
tus 3
3 Display
Display Meaning
Meaning
% Lights up
whiteVe
hicle
soc ket
unloc ked,
insert or
re mo vecharg-
ing cable
% Flashes whiteMalfunction
during locking
or unlocking Ov Ov
er
ervie
vie w of t
w of t he c
he char
harging pr
ging pr ocess st
ocess st atus
atus S
S
t
tatus of t
atus of t he
he
c
c har
har ging
ging
pr
pr ocess
ocess 2
2 Displ
ay
Display Meaning
Meaning
# Flashes
orangeConnection is
being estab-
lished
# Flashesgreen Active energy
0ow S S
t
tatus of t
atus of t he
he
c
c har
har ging
ging
pr
pr ocess
ocess 2
2 Display
Display
Meaning
Meaning
# Lights up
orangeInter
ruption in
ch arging
# Lights up
green Charging
process com-
ple
ted
# Flashesred
(for appr ox.
90 s) Ve
hicle mal-
function;
ch arging is
not possible S S
t
tar
ar ting t
ting t he alt
he alt er
ernating curr
nating curr ent c
ent c har
harging pr
ging pr ocess
ocess
(mode 2/3)
(mode 2/3) &
D
DAN
AN GER
GER Risk of death when charging at a
damaged soc ket
The charging process uses high voltage. If
th ech arging cable, theve hicle soc ket or the
mains soc ket are damaged, you could receive
an elect ric shoc k. #
Only use an undamaged charging cable. #
Avoid mechanical damage such as crush-
ing, abrading or driving overth e cable. #
Have a damaged vehicle soc ketre placed
at a quali/ed specialist workshop as
soon as possible. #
Never connect thech arging cable to a
damaged vehicle soc ket. *
N
NOOTE
TE Damage due toove rheating of
ch arging cable and charging cable con-
nector During
thech arging process, thech arging
cable and charging cable connector can heat
up within their permissible limit values. 172
172
Driving and parking

The permissible limit
values are in0uenced by
th efo llowing factors:
R the po wer supply system and thech arging
cable are not damaged
R the inst ructions for handling thech arging
cable and the control element on the
ch arging cable ha vebeen obser ved #
Ifth ech arging cable or charging cable
connector becomes too hot, ha vethe
po we r supply system checked. *
N
NO OTE
TE Damaged or dirty vehicle soc ket
when the soc ket 0ap is open #
Alwayske ep the soc ket co ver and the
soc ket 0ap closed when there is no
ch arging cable connected. This pr otects
th eve hicle soc ket from dirt and damage. #
Make sure that the soc ket co ver is
closed proper lybefore closing the soc ket
0ap. This can otherwise result in damage
which may pr event the soc ket 0ap from
being opened again. *
N
NOOTE
TE Damage totheve hicle soc ket or the
ch arging cable connector due toincor rect
handling Do not use
excessive forc e (maximum 300 N)
to insert thech arging cable connector into the
ve hicle soc ketto the stop. You may otherwise
damage theve hicle soc ket,thech arging cable
connector or their contacts. #
Ifyo ufe el there is increased resis tance,
pull thech arging cable connector out of
th e soc ket and reinsert it. R
R
eq
eq uir
uir ements:
ements:
R The transmission is in position j.
R The vehicle is unloc ked or the distance
between theke y and theve hicle does not
ex ceed 1 m.
R The vehicle has not been star ted.
R The charging cable is not taut.
% Depending on the national version, theve hicle
is equipped with one of thefo llowing vehicle
soc kets. Combo 1
vehicle soc ket Driving and parking
173
173