2021 LINCOLN NAUTILUS Owners Manual

2. Twist a thin coin under the tab hidden
behind the key blade head to remove
the battery cover. 3.
Insert a screwdriver, and carefully remove
the battery.
4. Install a new battery with the + facing
upward.
5. Reinstall the battery housing cover onto the transmitter and install the key blade. Dispose of old batteries in an
environmentally friendly way. Seek
advice from your local authority
about recycling old batteries.
Note: Do not wipe off any grease on the
battery terminals or on the back surface of
the circuit board.
Note: Replacing the battery does not erase
the programmed key from your vehicle. The
remote control should operate normally.
REPLACING A LOST KEY OR
REMOTE CONTROL
You can purchase replacement keys or
remote controls from an authorized dealer.
Authorized dealers can program remote
controls for your vehicle.
PROGRAMMING THE REMOTE
CONTROL
Note: You can program a maximum of four
remote controls to your vehicle.
77
2021 Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Keys and Remote ControlsE303824 E218402 E107998

Note:
If your programmed remote controls
are lost or stolen and you do not have an
extra coded remote, you need to have your
vehicle towed to an authorized dealer. Store
an extra programmed remote away from
your vehicle in a safe place to help prevent
any inconvenience. Contact an authorized
dealer to purchase additional spare or
replacement remotes.
You must have two previously programmed
remote controls inside your vehicle and the
new unprogrammed remote controls readily
accessible. Contact an authorized dealer to
have the spare remote control programmed
if two previously programmed remotes are
not available. Make sure that your vehicle
is off before beginning this procedure. Make
sure that you close all the doors before
beginning and that they remain closed
throughout the procedure. Perform all steps
within 30 seconds of starting the sequence.
Stop and wait for at least one minute before
starting again if you perform any steps out
of sequence.
Read and understand the entire procedure
before you begin. 1.
Place the first programmed remote in the
backup slot inside the center console,
with your foot off the brake pedal press
and release the push button ignition
switch.
2. Wait five seconds and then press and release the push button ignition switch
again.
3. Remove the remote control.
78
2021 Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Keys and Remote ControlsE203693 E203694

4. Within 10 seconds, place a second
programmed remote control in the
backup slot. Press and release the push
button ignition switch.
5. Wait five seconds and then press and release the push button ignition switch
again. Keep the ignition on for at least
three seconds, but no more than 10
seconds. 6. Remove the remote control.
7.
Place the unprogrammed remote control
in the backup slot and press and release
the push button ignition switch. Programming is now complete. With your
foot on the brake pedal, press the push
button ignition switch to verify the remote
control functions operate and your vehicle
starts with the new remote control.
If programming was not successful, wait 10
seconds and repeat Steps 1 through 7. If you
are still unsuccessful, take your vehicle to an
authorized dealer.
KEYS AND REMOTE CONTROLS – TROUBLESHOOTING
Keys and Remote Controls – Information Messages Action
Message
Replace remote control battery.
Key Battery Low Replace Soon
79
2021 Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Keys and Remote Controls

WHAT IS PHONE AS A KEY
Phone as a Key allows you to use your phone
in place of a passive key.
You can use your phone for the following
functions:
•
Remote locking and unlocking.
• Passive entry and exit.
• Passive start and drive the vehicle.
• Remote start.
• Memory function recall.
PHONE AS A KEY LIMITATIONS
Limitations can vary based on the make and
model of your phone, phone location and
physical obstructions.
The following items could impact Phone as
a Key performance or prevent functionality
in some cases:
• The typical operating range for Phone as
a Key is 131 ft (40 m). •
Your Bluetooth connection is not
enabled, is disrupted, or out of range.
• Your Phone as a Key is not active or
enabled on at least one phone.
• Your vehicle battery has depleted.
• Your phone battery has depleted.
• Interference from other devices using
radio frequencies or physical
obstructions.
• Your phone is too close to metal objects
or other electronic devices.
Note: Do not leave a duplicate coded key
in the vehicle. Always take your keys and
phone and lock all doors when leaving the
vehicle.
PROGRAMMING YOUR PHONE
To program your smartphone as Phone as a
Key:
1. Visit your device's app store to download
the Lincoln Way app. 2.
Create or sign-in to the Lincoln Way app
and add the vehicle identification number
to your account.
3. Once you add the vehicle identification number, follow the prompts in the Lincoln
Way app to complete the Sync Connect
Authorization process.
4. After the vehicle authorizes, you can setup Phone as a Key following the
prompts in the Lincoln Way app.
5. After Phone as a Key is setup, you can setup the Backup Start Passcode by
following the prompts on your
touchscreen.
Note: Keep your new Backup Start Passcode
with you in case of an emergency.
Resetting Phone as a Key
If the Phone as a Key belongs to your
account, you can delete it from your phone.
If not, reset Phone as a Key using the
following steps:
1. Press Settings on the touchscreen.
2. Press
General.
3. Press
Reset.
80
2021 Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Phone as a Key
(If Equipped)

4. Press Lincoln Way Connect Reset.
5. Press
Reset All.
6. Confirm you would like to continue with erasing all Phone as a Key, Backup Start
Passcodes.
7. Press
Continue.
8. Confirm you are aware you are de-authorizing all authorized users and
Lincoln Way Connect settings.
9. Press
Continue.
Note: Please wait while the vehicle resets
all the Phone as a Key, Backup Start
Passcodes, Lincoln Way Connect Settings
and de-authorize previously authorized
users.
USING THE VALET MODE
1. Press Settings on the touchscreen.
2. Press Valet Mode.
Note: Have your Backup Start Passcode
completely setup before using Valet Mode. Note:
Once the system detects a valid Phone
as a Key, the temporary passcode displays
in both the touchscreen and mobile app. If
the system does not detect a valid Phone as
a Key, it prompts you to enter your Backup
Start Passcode. Once validated, the
temporary passcode displays on the
touchscreen.
3. Enter the first five digits of the passcode
on the keyless entry keypad to unlock
your vehicle.
4. Enter the eight-digit passcode on the touchscreen to start and drive your
vehicle.
To disable Valet Mode, press Exit Valet Mode
on the touchscreen. Once the system detects
an authorized Phone as a Key, it disables. If
the system does not detect a valid Phone as
a Key, it prompts you to enter your Backup
Start Passcode. Once validated, Valet Mode
disables. USING THE BACKUP START
PASSCODE
If you are unable to start your vehicle with
Phone as a Key, follow the steps below:
1. Press the brake pedal and the ignition
button. If the system does not detect a
valid Phone as a Key, a message appears
and the system prompts you for your
Backup Start Passcode.
Note: Make sure you have Phone as a Key
active on at least one phone to use the
previously created Backup Start Passcode.
Note: If the Backup Start Passcode screen
does not appear, it is necessary to press the
ignition button again.
2. Use the touchscreen to enter your Backup Start Passcode.
3. After entering your Backup Start Passcode, you must press Enter within
30 seconds.
4. Once the system validates the Backup Start Passcode, a message alerts you to
start your vehicle.
81
2021 Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Phone as a Key
(If Equipped)

5. Press the brake pedal and the ignition
button within 20 seconds to start the
vehicle.
6. If your vehicle does not start, repeat steps 1-5.
System Lockout
The system locks after five attempts of trying
to enter a Backup Start Passcode, resetting
a current passcode or entering an incorrect
Valet Mode passcode.
Note: The system remains locked for five
minutes. After five minutes the system allows
codes to be entered again. PHONE AS A KEY –
TROUBLESHOOTING
Phone as a Key – Frequently Asked
Questions
How can I tell if my vehicle has Phone as a
Key?
The touchscreen shows the Phone as a
Key reset option if your vehicle has
Phone as a Key. If you have registered
your vehicle through the Lincoln Way
app, a control button appears on the
home screen of the Lincoln Way app. What happens if I cannot unlock the vehicle
with Phone as a Key?
Attempt to move your phone closer to
the vehicle. Check that the Lincoln Way
app is still running and that the Phone
as a Key control screen shows
connected. If the phone is connected,
attempt to press the remote unlock
button in the Lincoln Way app. If the
phone is not connected or the remote
unlock button does not work in the
Lincoln Way app, attempt to force close
and restart the app.
Why do I get a No Key Detected message
in the instrument cluster display when I am
using Phone as a Key and my phone is in
the car? Your phone ’s Bluetooth connection has
been disrupted or is not connected. Try
reconnecting your phone's Bluetooth
connection. Move the phone closer to
the center of the vehicle near the cup
holder or center console. Verify your
Phone as a Key is still active, enabled
and has not been revoked.
82
2021 Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Phone as a Key (If Equipped)

What do I do if my phone is lost, damaged,
or the battery has depleted?
Use the Backup Start Passcode that you
created to protect you in the event that
you lose your phone, damage it, or the
battery depletes. See Using the
Backup Start Passcode (page 81).
How many phones can I use for Phone as
a Key? You can program and activate up to four
phones with Phone as a Key to your
vehicle.
How does a valet drive my car if I only use
my Phone as a Key? Have the valet use the temporary valet
passcode that you created when using
valet mode. See Using the Valet Mode
(page
81). I uninstalled my Lincoln Way app and
reinstalled it. Why am I not able to get a
new Phone as a Key?
Remove the Phone as a Key that was
previously associated with your phone
or reset Phone as a Key from your
vehicle, and then request a new Phone
as a Key.
See Programming Your
Phone (page 80).
Why can I not remotely start the vehicle
with my Phone as a Key? Using the Lincoln Way app, verify your
Phone as a Key setup is complete and
enabled via Bluetooth connection on at
least one phone. If Bluetooth has
connected but Phone as a Key setup is
not complete, complete the setup of
your Phone as a Key, as prompted from
the Lincoln Way app.
See Programming
Your Phone (page 80).
83
2021 Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Phone as a Key
(If Equipped)

PRINCIPLE OF OPERATION
MyKey allows you to program keys with
restricted driving modes to promote good
driving habits. All but one of the keys can be
activated with these restricted modes.
Any keys that remain unprogrammed are
referred to as administrator keys or admin
keys. They can be used to:
•
Create a MyKey.
• Program configurable MyKey settings.
• Clear all MyKey features.
When you have created a MyKey, you can
access the following information by using
the information display to determine:
• How many admin keys and MyKeys are
programmed to your vehicle.
• The total distance your vehicle traveled
with a MyKey.
Note: Switch the vehicle on to use the
system.
Note: All MyKeys are programmed to the
same settings. You cannot program them
individually. Note:
For vehicles with push-button start,
when both a MyKey and an admin key are
present, the vehicle will recognize the admin
key when you switch the vehicle on.
Non-Configurable Settings
The following settings cannot be changed
by an admin key user:
• Seatbelt reminder. You cannot disable
this feature. The audio system will mute
when the driver and front-seat passenger
seatbelts are not fastened.
• Early low fuel or charge. The low-fuel or
low charge warning activates earlier,
giving the MyKey user more time to refuel
or recharge.
• Restricted touchscreen operation in some
markets. For example, MyKey may
prevent manual navigation destination
input when the vehicle is in any gear
other than park (P), or when the vehicle
reaches a certain rate of speed.
• Satellite radio adult content restrictions,
if available on your vehicle. Note:
If a phone is connected using Apple
CarPlay or Android Auto when driving with
a MyKey, the driver can receive phone calls
and text messages even if the do not disturb
restriction is on. If the vehicle comes with
satellite radio, the adult content is not
restricted.
Note: The audio system may not mute with
a basic AM/FM radio.
Note: You may be able to turn the lane
departure warning feature off, but the
feature will automatically re-activate with
every new key cycle.
Configurable Settings
With an admin key, you can configure certain
MyKey settings when you first create a
MyKey and before you restart the vehicle.
You can also change the settings afterward
with an admin key.
Note: Available vehicle features will appear
in your information display, providing you
with choices to switch them on or off, or to
select a more specific setting.
84
2021 Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 202011, First-Printing MyKey™