2021 FORD MUSTANG MACH-E Owners Manual

REPLACING A LOST KEY OR
REMOTE CONTROL
You can purchase replacement keys or
remote controls from an authorized dealer.
Authorized dealers can program remote
controls for your vehicle.
PROGRAMMING THE REMOTE
CONTROL
Contact an authorized dealer to program
remote controls for your vehicle.
KEYS AND REMOTE CONTROLS – TROUBLESHOOTING
KEYS AND REMOTE CONTROLS – INFORMATION MESSAGES Action
Message
Replace remote control battery.
Key Battery Low Replace
Soon
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Keys and Remote Controls

WHAT IS PHONE AS A KEY
Phone as a Key allows you to use your
phone in place of a passive key.
You can use your phone for the following
functions:
•
Remote locking and unlocking.
• Passive entry and exit.
• Passive start and drive the vehicle.
• Remote start.
• Memory function recall.
PHONE AS A KEY
LIMITATIONS
Limitations can vary based on the make
and model of your phone, phone location
and physical obstructions.
The following items could impact Phone
as a Key performance or prevent
functionality in some cases:
• The typical operating range for Phone
as a Key is 131 ft (40 m).
• Your
Bluetooth® connection is not
enabled, is disrupted, or out of range.
• Your Phone as a Key is not active or
enabled on at least one phone.
• Your vehicle battery has depleted.
• Your phone battery has depleted.
• Interference from other devices using
radio frequencies or physical
obstructions.
• Your phone is too close to metal
objects or other electronic devices.
Note: Do not leave a duplicate coded key
in the vehicle. Always take your keys and
phone and lock all doors when leaving the
vehicle. PROGRAMMING YOUR PHONE
To program your smartphone as Phone as
a Key:
1. Visit your device's app store to
download the FordPass app.
2. Create or sign-in to the FordPass app and add the vehicle identification
number to your account.
3. Once you add the vehicle identification
number, follow the prompts in the
FordPass app to complete the Sync
Connect Authorization process.
4. After the vehicle authorizes, you can setup Phone as a Key following the
prompts in the FordPass app.
5. After Phone as a Key is setup, you can setup the Backup Start Passcode by
following the prompts on your
touchscreen.
Note: Keep your new Backup Start
Passcode with you in case of an emergency.
Resetting Phone as a Key
If the Phone as a Key belongs to your
account, you can delete it from your phone.
If not, reset Phone as a Key using the
following steps:
1. Press
Settings on the touchscreen.
2. Press
General.
3. Press
Reset.
4. Press the app connect reset option.
5. Press
Reset All.
6. Confirm you would like to continue with
erasing all Phone as a Key, Backup
Start Passcodes.
7. Press
Continue.
8. Confirm you are aware you are de-authorizing all authorized users and
FordPass Connect settings.
9. Press
Continue.
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Note:
Please wait while the vehicle resets
all the Phone as a Key, Backup Start
Passcodes, FordPass Connect Settings and
de-authorizes previously authorized users.
USING THE VALET MODE
1. Press Settings on the touchscreen.
2. Press Valet Mode.
Note: Have your Backup Start Passcode
completely setup before using Valet Mode.
Note: Once the system detects a valid
Phone as a Key, the temporary passcode
displays in both the touchscreen and mobile
app. If the system does not detect a valid
Phone as a Key, it prompts you to enter your
Backup Start Passcode. Once validated, the
temporary passcode displays on the
touchscreen.
3. Enter the first five digits of the passcode on the keyless entry keypad
to unlock your vehicle.
4. Enter the eight-digit passcode on the touchscreen to start and drive your
vehicle.
To disable Valet Mode, press Exit Valet
Mode on the touchscreen. Once the system
detects an authorized Phone as a Key, it
disables. If the system does not detect a
valid Phone as a Key, it prompts you to
enter your Backup Start Passcode. Once
validated, Valet Mode disables.
USING THE BACKUP START
PASSCODE
If you are unable to start your vehicle with
Phone as a Key, follow the steps below:
1. Press the brake pedal and the ignition button. If the system does not detect
a valid Phone as a Key, a message
appears and the system prompts you
for your Backup Start Passcode. Note:
Make sure you have Phone as a Key
active on at least one phone to use the
previously created Backup Start Passcode.
Note: If the Backup Start Passcode screen
does not appear, it is necessary to press the
ignition button again.
2. Use the touchscreen to enter your Backup Start Passcode.
3. After entering your Backup Start Passcode, you must press Enter within
30 seconds.
4. Once the system validates the Backup
Start Passcode, a message alerts you
to start your vehicle.
5. Press the brake pedal and the ignition button within 20 seconds to start the
vehicle.
6. If your vehicle does not start, repeat steps 1-5.
System Lockout
The system locks after five attempts of
trying to enter a Backup Start Passcode,
resetting a current passcode or entering
an incorrect Valet Mode passcode.
Note: The system remains locked for five
minutes. After five minutes the system
allows codes to be entered again.
PHONE AS A KEY –
TROUBLESHOOTING
PHONE AS A KEY – FREQUENTLY
ASKED QUESTIONS
How can I tell if my vehicle has Phone
as a Key?
The touchscreen shows the Phone as
a Key reset option if your vehicle has
Phone as a Key. If you have registered
your vehicle through the FordPass app,
a control button appears on the home
screen of the FordPass app.
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What happens if I cannot unlock the
vehicle with Phone as a Key?
Attempt to move your phone closer to
the vehicle. Check that the FordPass
app is still running and that the Phone
as a Key control screen shows
connected. If the phone is connected,
attempt to press the remote unlock
button in the FordPass app. If the
phone is not connected or the remote
unlock button does not work in the
FordPass app, attempt to force close
and restart the app.
Why do I get a No Key Detected
message in the instrument cluster
display when I am using Phone as a Key
and my phone is in the car? Your phone ’s Bluetooth connection
has been disrupted or is not
connected. Try reconnecting your
phone's Bluetooth connection. Move
the phone closer to the center of the
vehicle near the cup holder or center
console. Verify your Phone as a Key is
still active, enabled and has not been
revoked.
What do I do if my phone is lost,
damaged, or the battery has depleted? Use the Backup Start Passcode that
you created to protect you in the event
that you lose your phone, damage it,
or the battery depletes. See Using
the Backup Start Passcode (page
71).
How many phones can I use for Phone
as a Key? You can program and activate up to
four phones with Phone as a Key to
your vehicle. How does a valet drive my car if I only
use my Phone as a Key?
Have the valet use the temporary valet
passcode that you created when using
valet mode. See
Using the Valet
Mode (page 71).
I uninstalled my FordPass app and
reinstalled it. Why am I not able to get
a new Phone as a Key? Remove the Phone as a Key that was
previously associated with your phone
or reset Phone as a Key from your
vehicle, and then request a new Phone
as a Key. See
Programming Your
Phone (page 70).
Why can I not remotely start the vehicle
with my Phone as a Key? Using the FordPass app, verify your
Phone as a Key setup is complete and
enabled via Bluetooth connection on
at least one phone. If Bluetooth has
connected but Phone as a Key setup
is not complete, complete the setup
of your Phone as a Key, as prompted
from the FordPass app. See
Programming Your Phone
(page
70).
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WHAT IS MYKEY
MyKey allows you to program keys and
mobile devices with restricted driving
modes to promote good driving habits.
MYKEY SETTINGS
NON-CONFIGURABLE MYKEY
SETTINGS
Seatbelt Reminder or Belt-
Minder™
MyKey mutes the audio system until the
front seat belts are buckled.
Note:
If your vehicle includes an AM/FM
radio or a very basic audio system, then the
radio may not mute.
Satellite Radio (If Equipped)
Some Satellite radio channels have
restricted access to adult radio content.
Driving and Parking Aids
Settings for parking aids, blind spot
information system, and cross traffic alert
cannot be configured. These systems turn
on when the vehicle turns on and cannot
be switched off with a MyKey.
Settings for pre-collision assist and lane
keeping cannot be configured. These
systems turn on when the vehicle turns on
but can be switched off with a MyKey.
A new destination in the navigation system
can only be set using voice commands
when using a MyKey, and with your vehicle
moving.
Note: MyKey drivers may be able to turn
the lane departure warning feature off, but
this feature turns back on automatically
with every new key cycle. CONFIGURABLE MYKEY
SETTINGS
You can configure the following settings
after creating a MyKey. See
Creating a
MyKey (page 74).
Speed Limit WARNING:
Do not set MyKey
maximum speed limit to a limit that will
prevent the driver from maintaining a
safe speed considering posted speed
limits and prevailing road conditions. The
driver is always responsible to drive in
accordance with local laws and
prevailing conditions. Failure to do so
could result in accident or injury.
You can set a speed limit for your vehicle.
Warning messages appear in the
information display and a tone sounds if
your vehicle reaches the set speed. You
cannot override the set speed when using
a MyKey.
Speed Minder
You can set a speed reminder for your
vehicle. Warning messages appear in the
information display and a tone sounds if
your vehicle exceeds the set speed.
Audio System Volume Limit
The audio system maximum volume
reduces. A message appears in the
information display if you attempt to
exceed the volume limit. Automatic
volume control turns off.
Emergency Assistance
If you set emergency assistance to always
on, you cannot switch it off with a MyKey.
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Do Not Disturb
If you set do not disturb to always on, you
cannot switch it off with a MyKey.
Note:
If a phone is connected using Apple
CarPlay or Android Auto while driving with
a MyKey, the driver can receive phone calls
and text messages even if the do not disturb
restriction is on, and if the vehicle comes
with satellite radio, there is no restriction on
the adult content.
Traction and Stability Control
If you set traction control or stability
control to always on, you cannot switch it
off with a MyKey.
CREATING A MYKEY Note:
These instructions can be used to
create a MyKey for either a passive key or a
mobile device.
1. Remove the key blade from the transmitter. 2. Place the intelligent access key in the
position shown, with the buttons facing
upward.
3. Switch the vehicle on.
4. Access the vehicle drawer on the touchscreen.
5. Press SETTINGS.
6. Press
Vehicle.
7. Press
MyKey.
8. Press
Create MyKey or Create MyKey
Mobile Device.
9. Press
Yes.
Note: After you confirm the creation of a
MyKey, we recommend that you label this
key.
Note: You can use both a passive key and
a mobile device as a MyKey. You must
purchase a second passive key and create
it as a MyKey.
PROGRAMMING A MYKEY
You can program any remote control to
become MyKey restricted but you must
leave one unmodified as an admin key.
1. Switch the vehicle on using an admin key.
2. Access the vehicle drawer on the touchscreen.
3. Press
SETTINGS.
4. Press
Vehicle.
5. Press
MyKey.
6. Select a setting and press the
OK
button.
7. Configure the setting.
CLEARING ALL MYKEYS
When you clear all MyKeys, you remove all
restrictions and return all MyKeys to their
original admin key status.
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1. Switch the vehicle on using an admin
key.
2. Access the vehicle drawer on the touchscreen.
3. Press SETTINGS.
4. Press
Vehicle.
5. Press
MyKey.
6. Press
Clear All MyKeys.
7. Press
Yes.
CHECKING MYKEY SYSTEM
STATUS
You can find information about the
distance traveled using a MyKey, and the
number of admin keys and MyKeys created
for your vehicle. 1. Switch the vehicle on.
2. Access the vehicle drawer on the
touchscreen.
3. Press
SETTINGS.
4. Press
Vehicle.
5. Press
MyKey.
6. Press
MyKey Information.
USING MYKEY WITH REMOTE
START SYSTEMS
MyKey is not compatible with unapproved,
aftermarket remote start systems. If you
choose to install a remote start system,
see an authorized dealer for an approved
remote start system.
MYKEY – TROUBLESHOOTING
MYKEY – INFORMATION MESSAGES Description
Message
Displays when trying to create a MyKey and the admin key is
not placed in the backup position. See
Creating a MyKey
(page 74).
Place Key in Backup
Location
Displays when trying to create a MyKey with a key already
designated as a MyKey.
Key is Already a MyKey
Displays to confirm that the key is restricted after you switch
the vehicle off.
This Key restricted at
Next Key Cycle. Label
Key as MyKey
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MYKEY – FREQUENTLY ASKED
QUESTIONS
What is an admin key?
An admin key is a key that you have
not created as a MyKey. See Creating
a MyKey (page 74).
Why am I not able create a MyKey? The admin key is not placed in the
backup position. See
Creating a
MyKey (page 74). The key used to
switch the vehicle on is not an admin
key. The key used to switch the vehicle
on is the only admin key. There has to
be at least one admin key. You did not
switch the vehicle off after creating
the last MyKey.
Why am I not able to program a MyKey? The admin key is not inside your
vehicle. The key used to switch the
vehicle on is not an admin key. No
MyKeys are created. See
Creating a
MyKey (page 74).
Why am I not able to clear the MyKeys? The admin key is not inside your
vehicle. The key used to switch the
vehicle on is not an admin key. You
have not created any MyKeys. See
Creating a MyKey
(page 74).
Why is the MyKey distance not
accumulating? The key used to start the vehicle is an
admin key. An admin key and a MyKey
are inside your vehicle. No MyKeys are
created. See
Creating a MyKey
(page 74). You have cleared the
MyKeys.
Why am I not able to start the vehicle
with a MyKey? An admin key and a MyKey are inside
your vehicle. The system recognizes
only the admin key when both are
present.
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