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4. Verify that the cord acknowledgment
feature activates. This indicates the
beginning of a normal charge cycle.
The charge status indicator lights up
each zone alternately from bottom to
top and from bottom to top again.
5. If using a charging station, follow the instructions on the charge station to
begin the charging process. Note:
You can identify charging faults by
the color orange on the charge status
indicator. Faults can occur within the vehicle
charging system or outside the vehicle, such
as with the charge cord, charge station or
electrical supply.
Note: If the system detects a fault in the
vehicle charging system at any point in a
charge cycle, the entire charge status
indicator lights up solidly in an orange color
for 30 seconds and then turns off. If this
happens, unplug the charging coupler and
then plug it back into the charge port
receptacle. If the problem persists, have
your vehicle checked as soon as possible. Note:
If the system detects a fault outside
the vehicle, such as with the charge station
or charge cord, the entire charge status
indicator flashes continuously for 30
seconds and then turns off. If this happens,
check the charge cord and the charge
station or electrical supply.
Note: Put your vehicle in park (P) to charge,
and for the charge status indicator to
illuminate.
Locking the Charging Coupler Note:
You need a padlock or a combination
lock with a shackle diameter of 0.2 in
(5 mm) or less, and the straight portion of
the shackle of 1.0 in (25.4 mm) of length or
more.
1. Insert the lock through the hole in the charging coupler button.
2. Lock the padlock or combination lock.
Stopping Charging
1. If you have installed a padlock or combination lock, then remove it.
2. Press the button on the charging coupler.
3. While holding the button, remove the charging coupler from the charge port
receptacle.
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4. Press the center right edge of the
charge port door to close.
Note: Do not pull the wall plug from the
wall when your vehicle is charging. Doing so
could damage the outlet and the cord.
SETTING THE CHARGING
SCHEDULE AND
PREFERENCES Note:
Select charge settings on the home
page of the touchscreen or under the vehicle
settings menu to access charge preferences.
See SYNC™ 3 (page 436).
Charging may not begin upon plugging in
if you have set up preferred charge times
for this vehicle location. Your vehicle could
delay charging to take advantage of
off-peak electricity rates. Your vehicle
optimizes the charge schedule to be
complete by your next departure time. When waiting to charge, plugged in and
not currently charging, the charge status
indicator shows the present state of charge
of the high voltage battery by lighting up
all completed zones for 30 seconds before
turning off. For example, if the battery is at
70 percent charge then the bottom three
zones solidly light up to indicate a battery
charge level of at least 60 percent but less
than 80 percent. When the current state
of charge is less than 20 percent, none of
the zones light up.
Note:
When your vehicle is waiting to
charge, the charge status indicator turns off
30 seconds after displaying the present
state of charge. When your vehicle begins
charging, the charge status indicator turns
on and displays the status of the charge, as
described above.
Charge Times Button
Use the charge times button to either turn
off or turn on your charge times settings
for this location. Select charge settings on
the home page of your touchscreen or
under the vehicle settings menu to access
charge preferences.
See SYNC™ 3 (page
436). 207
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CHARGING YOUR VEHICLE – TROUBLESHOOTING
Charging Your Vehicle – Information Messages
Action
Message
Your vehicle needs confirmation that you unplugged it before
allowing a start. You must make sure your vehicle is unplugged
and you respond to the message before starting your vehicle.
Vehicle Plugged In ? Yes
No
Your vehicle detects it is still plugged in after you attempt to
start it.
Unplug Prior to Starting
Vehicle
A charging fault has been detected. Check the charging cord
and the charge station or electrical supply.
Charge Station Fault See
Manual
The charging station cannot communicate with your vehicle.
Contact the station provider.
Charge Station Commu-
nication Error Contact Station Provider
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Charging Your Vehicle –
Frequently Asked Questions
Why does my vehicle have a hum or fan
noise when charging?
A hum or a fan noise could be present
when charging the high voltage
battery. This is a normal operation as
your vehicle is keeping the battery cool
while charging.
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AUTOMATIC TRANSMISSION
PRECAUTIONS
WARNING: When your vehicle is
stationary, keep the brake pedal fully
pressed when shifting gears. Failure to
follow this instruction could result in
personal injury, death or property
damage. WARNING:
Do not apply the brake
pedal and accelerator pedal
simultaneously. Applying both pedals
simultaneously for more than a few
seconds will limit power, which may
result in difficulty maintaining speed in
traffic and could lead to serious injury.
Note: You may not be able to shift out of
park (P) unless the intelligent access key is
inside your vehicle.
AUTOMATIC TRANSMISSION
POSITIONS
Park (P)
This position locks the driveline and
prevents the wheels from turning.
The engine can start with the shifter in this
position.
The electric parking brake could apply if:
• You shift to park (P) on a slope.
• You shift to park (P) without the brake
pedal fully pressed.
Note: A warning tone sounds if you open
the driver door and you have not shifted the
transmission selector to park (P). Reverse (R)
This position allows your vehicle to move
backward. Come to a complete stop
before shifting into and out of reverse (R).
Neutral (N) WARNING:
In neutral (N) your
vehicle has the ability to roll freely. If you
intend to leave your vehicle, make sure
you apply the parking brake.
This position allows your vehicle to roll
freely. Hold the brake pedal down when in
this position.
The engine can start with the shifter in this
position.
Drive (D)
This position, drive (D), is the normal
driving position, and allows your vehicle to
move forward.
Low (L)
This mode is for driving on steep slopes.
The transmission will hold low gear for
maximum torque driving uphill and
maximum engine braking driving downhill.
You can enter this mode at any vehicle
speed.
Note: Prolonged use of this mode could
lower fuel economy. With your vehicle in
drive (D), press the L button to enter this
mode.
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SHIFTING YOUR VEHICLE INTO
GEAR
Your vehicle has an electronic transmission
selector. The transmission selector is on
the center console. The gears are selected
by rotating the transmission selector to
PRNDL.
• Park (P)
• Reverse (R)
• Neutral (N)
• Drive (D)
• Low (L)
Putting your vehicle in gear:
1. Fully press down the brake pedal.
2. Rotate the transmission selector to the
position you want and release.
3. The transmission position you select illuminates.
4. Release the brake pedal and your transmission remains in the selected
gear.
Note: If you attempt to leave your vehicle
when it is in gear, your vehicle automatically
shifts into park (P).
See How Does
Automatic Return to Park (P) Work (page
212
). AUTOMATIC TRANSMISSION
POSITION INDICATORS
The instrument cluster displays the current
position.
Note:
The position could illuminate on the
transmission selector.
TEMPORARY NEUTRAL MODE
What Is Temporary Neutral Mode
This mode keeps your vehicle in neutral
(N) when you switch your vehicle off. Use
this mode if you exit your vehicle or switch
your vehicle off at an automatic car wash.
Note: Do not tow your vehicle in this mode.
Note: Automatic return to park (P) is
delayed when your vehicle is in this mode.
See
What Is Automatic Return to Park
(P) (page 212).
Temporary Neutral Mode
Limitations
Your vehicle could shift to park (P) after
30 minutes, or when the vehicle battery
charge level is low. Prolonged use of this
mode can cause the vehicle battery to run
out of charge.
Do not tow your vehicle in this mode.
Failure to follow these instructions could
result in vehicle damage not covered by
the vehicle warranty.
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Entering Temporary Neutral Mode
1. Power your vehicle on.
2. Bring your vehicle to a complete stop.
3. Press and hold the brake pedal.
4. Shift into neutral (N).
Note:
An instructional message appears.
5. Press the low (L) button.
Note: A confirmation message appears
when your vehicle enters the mode.
6. Release the brake pedal.
Note: Your vehicle is free to roll.
7. Switch your vehicle off.
Note: Do not tow your vehicle in this mode.
Note: The neutral (N) indicator on the
transmission selector may flash in this
mode.
Exiting Temporary Neutral Mode
1. Press the brake pedal.
2. Shift into park (P), or power your vehicle on and shift into drive (D) or
reverse (R).
AUTOMATIC RETURN TO
PARK (P)
What Is Automatic Return to Park
(P)
Your vehicle shifts into park (P) if you
attempt to exit your vehicle without the
transmission in park (P). How Does Automatic Return to
Park (P) Work
Your vehicle shifts into park (P) when your
vehicle is stationary and any of the
following occur:
•
You switch the vehicle off.
• You open the driver door with your
seatbelt unlatched.
• You unlatch the driver seatbelt when
the driver door is open.
Note: Do not use automatic return to park
(P) when your vehicle is moving, except in
an emergency. See Stopping the Engine
When Your Vehicle is Moving (page 176).
Automatic Return to Park (P)
Limitations
Automatic return to park may not work if
the door ajar switch is malfunctioning.
See an authorized dealer if any of the
following occur:
• Door ajar indicator does not illuminate
with the driver door open.
• Door ajar indicator illuminates with the
driver door closed.
• Transmission not in park message
appears with the driver door closed,
after you shift out of park (P).
GRADE ASSIST - HYBRID
ELECTRIC VEHICLE (HEV)
What Is Grade Assist
Provides additional grade braking with a
combination of engine motoring and
high-voltage battery charging to help
maintain vehicle speed when descending
a grade.
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Switching Grade Assist On and Off
Press the grade assist button to activate
grade assist. The grade assist lamp
appears in the instrument cluster. Press
the button again to switch it off.
Your vehicle determines the amount of
engine motoring and high-voltage battery
charging. You could notice the engine
speed increasing and decreasing to help
maintain your vehicle speed when
descending a slope.
Grade Assist Indicators
MANUAL PARK RELEASE -
GASOLINE
What Is Manual Park Release
Manual park release is used to move your
transmission from the park (P) position in
the event of an electrical malfunction or
emergency.
Manual Park Release Precautions WARNING: When doing this
procedure, you need to take the
transmission out of park (P) which
means your vehicle can roll freely. To
avoid unwanted vehicle movement,
always fully apply the parking brake prior
to doing this procedure. Use wheels
chocks if appropriate. WARNING:
If the parking brake is
fully released, but the brake warning
lamp remains illuminated, the brakes
may not be working properly. Have your
vehicle checked as soon as possible. WARNING:
Do not drive your
vehicle until you verify that the
stoplamps are working.
Using Manual Park Release
Activating the Manual Park Release
Cable
1. Apply the parking brake. See What Is
the Electric Parking Brake (page 224).
Note: If the vehicle battery is dead, for
example, no electrical power is available,
you could use an external power source to
apply the parking brake. 213
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