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WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that
can call for help.
For more information, visit
www
. o wner .f or d . c om .
EMERGENCY CALL
REQUIREMENTS WARNING: Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional. WARNING:
Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly. WARNING:
Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash.
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC. •
A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
Note: If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is off and the phone is connected
to SYNC, an icon displays on the status bar.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
EMERGENCY CALL
LIMITATIONS
The SYNC 911 Assist feature only operates
in the U.S., Canada or in a territory in which
911 is the emergency number. The following
are limitations of this feature:
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing 911 Assist

FUEL ECONOMY DISPLAY -
PLUG-IN HYBRID ELECTRIC
VEHICLE (PHEV)
An instant fuel economy gauge is provided
along with average fuel economy. Average
fuel economy is continuously averaged
since the last reset.
Both the electric only and hybrid operation
are included in the calculation. More
electric only driving results in a greater
average fuel economy.
When the gasoline engine is off, the instant
fuel economy gauges are replaced with an
electric driving message.
Note:
Press and hold the OK button on the
controls on the steering wheel to reset your
average fuel economy.
EV COACH - HYBRID ELECTRIC
VEHICLE (HEV)/PLUG-IN
HYBRID ELECTRIC VEHICLE
(PHEV)
EV coach can help you get the most out of
your vehicle's electric driving capabilities.
Note: EV coach is a selectable screen. See
Customizing the Instrument Cluster
Display
(page 124).
When you are accelerating or maintaining
speed you see a blue or white solid bar
indicating vehicle power. You may also see
a blue rectangular box which shows the
power level at which the engine turns on. •
When the power level is within the box,
the color of the bar is blue. This means
you are in electric operation and the
engine is off.
• When the power level is outside of the
box, the color of the bar is white. This
means you are in hybrid operation with
a combination of the electric motor
and the engine providing vehicle power.
When you are decelerating with either your
foot off the accelerator pedal or on the
brake pedal, a green or white solid bar
displays indicating the power being used
to slow down your vehicle. You may also
see a green rectangular box which shows
the amount of power that can be
recaptured by the regenerative braking
system and returned to the high voltage
battery.
• When the power level is within the box,
the color of the bar will be all green.
This means that the regenerative
braking system is being used to
efficiently slow your vehicle down and
return the maximum percentage of
energy to the high voltage battery.
• When the power level is outside of the
box, then the bar is white. This means
both the regenerative braking system
and conventional braking system are
being used.
WHAT IS ELECTRIC
EFFICIENCY - PLUG-IN HYBRID
ELECTRIC VEHICLE (PHEV)
This screen shows your average driving
distance per kilowatt-hour of electricity
used on your plug-in hybrid vehicle. The
value is calculated only when your
available electric range is being used and
the gasoline engine is off.
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Instrument Cluster Display

WHAT IS THE HEAD UP
DISPLAY
The system displays information on a
display screen in your field of vision,
allowing you to keep your eyes on the road.
You can select which information the
system displays.
SWITCHING THE HEAD UP
DISPLAY ON AND OFF
Press the button on the steering
wheel or center console.
Note:
The head up display menu appears
in the information display. Action
Menu Item
Press the OK
button.
Head-Up Display
(HUD)
Press the
OK
button.
Note: The system remembers the last
setting when you start the engine.
HEAD UP DISPLAY SETTINGS Action
Menu Item
Press the
OK button.
Adjustment
Position 1. Press the
OK button.
2. Use the up and down toggle buttons to adjust the vertical position of the blue frame.
•Make sure that you can see all of the blue frame.
• Do not physically move the screen. This can cause
damage not covered by the vehicle Warranty.
Brightness 1. Press the
OK button.
2. Use the up and down toggle buttons to adjust the brightness of the display screen.
•The system adjusts the brightness based on how
dark it is. If you set the brightness to a high level,
the system reduces the brightness at night.
Vertical Size 1. Press the
OK button.
2. Use the up and down toggle buttons to adjust the vertical size of the display screen.
•A small vertical size could be more suitable if you
sit in a high position.
131
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Head Up Display
(If Equipped)E265900

HEAD UP DISPLAY – TROUBLESHOOTING
Head Up Display – Information Messages
Action
Message
The system is malfunctioning or somethingis obstructing the display. Make sure that
the head up display is free from obstruction. If the message continues to appear, have
your vehicle checked as soon as possible.
Head Up Display System Fault See Manual
Press the button on the steering wheel or
center console. The head up display menu appears in the instrument cluster display.
Make sure the blue frame is fully visible. Do not manually move the screen. This can
cause damage not covered by your vehicle's warranty.
Head Up Display To Position Use the
Information Display
133
Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Head Up Display (If Equipped)

We use the color white as a courtesy light
to help with plugging in and to
acknowledge actions such as plugging in,
unplugging or pressing the charge times
button.
We use the color blue when you plug the
vehicle in and are either charging or waiting
to charge.
We use the color orange to indicate charge
faults.
The charge status indicator displays how
far along the charge is:
•
When the bottom zone is pulsing, the
charge is between 0-20 percent.
• When the bottom zone illuminates and
the next is pulsing, the charge is
between 20-40 percent.
• When two zones illuminate and the
next is pulsing, the charge is between
40-60 percent.
• When three zones illuminate and the
next is pulsing, the charge is between
60-80 percent.
• When four zones illuminate and the top
zone is pulsing, the charge is between
80-100 percent.
• When all zones illuminate, the charge
is 100 percent. 80%-100% state of charge.
A.
60%-80% state of charge.
B. 40%-60% state of charge.
C.
20%-40% state of charge.
D.
0%-20% state of charge.
E.
Note: When charging stops, the charge
status indicator shows all the completed
zones solidly lit up in a blue color for 30
seconds before turning off. For example, if
charging stops at 70 percent, then the
bottom three zones light up solidly to
indicate a battery charge level of at least
60 percent but less than 80 percent.
Charging stops when complete or when
paused due to preferred charge settings or
charge station actions.
Note: If the charge status indicator does
not light up or pulse after plugging in, please
verify that the charge port light setting is On.
If you do not wish to have the charge status
indicator light up at all while charging, then
you can switch it Off. See charge port light
under vehicle settings on your touchscreen.
See SYNC™ 3 (page 436).
AC CHARGING
Connecting the Charger To charge the high-voltage battery:
1. Put the vehicle in park (P).
2. Press the center right edge of the
charge port door and then release to
open the door.
3. Plug the charging coupler into the charge port receptacle on your vehicle.
Make sure the button clicks confirming
that you have completely engaged the
coupler.
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Charging Your Vehicle - Plug-In Hybrid Electric Vehicle
(PHEV)
(If Equipped)E301197 E306676

When you select EV Later with the vehicle
fully charged or near fully charged, some
electric-only driving range is used to
discharge the battery. This is to allow for
full operation of the regenerative braking
system.
EV Now
This mode provides an electric
only driving experience. Do not
use EV Now when towing a
trailer. The electric drive system is not
designed for towing. An EV Now
information on demand screen appears.
This screen allows you to enable your
engine while in EV Now mode.
Your vehicle could accelerate slower and
the top speed could be lower than when
in Auto EV mode.
You can enable your engine at any time by
using one of the following methods:
• Press the OK button on the steering
wheel when viewing the EV Now
information on demand screen. Your
vehicle enables the engine as needed
and returns to EV Now mode when no
longer needed.
• Fully press the accelerator pedal. A
pop-up message appears. Press the
OK button on the steering wheel to
enable the engine. When the engine is
no longer needed, your vehicle returns
to EV Now. The message disappears if
you release the accelerator pedal.
• Press the EV button. This exits EV Now
mode and permits engine operation.
To return to EV Now mode, select it
again using the EV button. Your vehicle could enter Engine Enabled
mode if system conditions require it. A
message displays if this occurs. This is a
normal function of the system and your
vehicle returns to EV Now mode when
possible.
When you enable EV Now mode, a blue EV
Now icon appears in the information
display. If your vehicle is in Engine Enabled
mode, the EV Now icon is amber. EV Now
exits when your available electric range
reaches zero.
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Drive Mode ControlE287826

CLEANING PRODUCTS
Materials
For best results, use the following products
or products of equivalent quality: Specification
Name
-
Motorcraft® Bug and Tar Remover, ZC-42 (U.S. & Canada)
ESR-M5B194-B
Motorcraft® Custom Bright Metal Cleaner, ZC-15 (U.S. & Canada)
ESR-M14P4-A
Motorcraft® Detail Wash, ZC-3-A (U.S. & Canada)
ESR-M14P3-A
Motorcraft® Engine Shampoo and Degreaser, ZC-20 (U.S.)
-
Motorcraft® Engine Shampoo, CXC-66-A (Canada)
-
Motorcraft® Premium Leather and Vinyl Cleaner, ZC-56 (U.S. &
Canada)
-
Motorcraft® Multi-Purpose Cleaner, CXC-101 (Canada)
WSS-M14P19-A
Motorcraft® Premium Windshield Wash Concentrate with
Bitterant, ZC-32-B2 (U.S.)
WSS-M14P19-A
Motorcraft® Premium Quality Windshield Washer Fluid, CXC-37-
A/B/D/F (Canada)
-
Motorcraft® Professional Strength Carpet & Upholstery Cleaner,
ZC-54 (U.S. & Canada)
ESR-M14P5-A
Motorcraft® Premium Glass Cleaner, CXC-100 (Canada)
-
Motorcraft® Spot and Stain Remover, ZC-14 (U.S.)
ESR-M14P5-A
Motorcraft® Ultra-Clear Spray Glass Cleaner, ZC-23 (U.S.)
-
Motorcraft® Wheel and Tire Cleaner, ZC-37-A (U.S. & Canada)
CLEANING THE EXTERIOR
Cleaning the Exterior Precautions
Immediately remove fuel spillages, AdBlue
residuals, bird droppings, insect deposits
and road tar. These may cause damage to
your vehicle ’s paintwork or trim over time.
Remove any exterior accessories, for
example antennas, before entering a car
wash. Cleaning Headlamps and Rear
Lamps
We recommend that you only use cold or
lukewarm water containing car shampoo
to clean the headlamps and the rear
lamps.
Do not scrape the lamps.
Do not wipe lamps when they are dry.
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Vehicle Care

GENERAL INFORMATION
SYNC is an in-vehicle communications
system that works with your Bluetooth
enabled cellular phone and portable media
player. This allows you to:
•
Make and receive calls.
• Access and play music from your
portable music player.
• Use 911 Assist or Emergency Assistance
and applications via SYNC AppLink. *
• Access phonebook contacts and music
using voice commands.
• Stream music from your connected
phone.
• Text message.
• Use the advanced voice recognition
system.
• Charge your USB device (if your device
supports this).
* These features are not available in all
markets and may require activation.
Available AppLink enabled apps vary by
market.
Make sure that you review your device's
manual before using it with SYNC.
Support
SYNC support is available at your regional
Ford website. See SYNC™
Troubleshooting (page 427).
SYNC Owner Account
Why do I need a SYNC owner account?
• Essential for keeping up with the latest
software downloads available for
SYNC.
• Access to customer support for any
questions you may have. Driving Restrictions
For your safety, certain features are
speed-dependent and restricted when your
vehicle is traveling over
3 mph (5 km/h).
Safety Information WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
When using SYNC:
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's manual for further information.
• Do not attempt to service or repair the
system. See an authorized dealer.
Privacy Information
When a cellular phone is connected to
SYNC, the system creates a profile within
your vehicle that is linked to that cellular
phone. This profile is created in order to
offer you more cellular features and to
operate more efficiently. Among other
things, this profile may contain data about
your cellular phone book, text messages
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing SYNC™
(If Equipped)