2021 CITROEN BERLINGO VAN Handbook (in English)

71
Safety
5‘Localised Emergency Call’ immediately locates
your vehicle and puts you in contact with the
appropriate emergency services*.
►
Pressing again immediately cancels the
request.
The indicator lamp flashes when the vehicle
data is sent, and then remains lit when
communication is established.
If an impact is detected by the airbag
control unit, an emergency call is made
automatically, independently of the
deployment of any airbags.
‘Localised Emergency Call’ is a service
that can be accessed free of charge.
System operation
– Upon switching on the ignition, if the indicator
lamp lights up red, then green, and then goes
out: the system is operating correctly
.
–

If the indicator lamp is fixed red: system
malfunction
–


If the indicator lamp flashes red: replace the
emergency battery

.
In the latter two cases, emergency and
assistance call services may not work.
Contact a dealer or a qualified repairer as soon
as possible.
* In areas covered by ‘Localised Emergency Call’ and ‘Localised Assistance Call’.
The list of countries covered and telematic services provided is availab\
le from dealers or on the website for your country.
The system fault does not prevent the vehicle from being driven.
Data processing
All processing of personal information
by the "Localised Emergency Call" system
(PE112) complies with the framework for
protection of personal information established
by Regulation 2016/679 (GDPR) and
Directive 2002/58/EC of the European
Parliament and the Council, and in particular,
seeks to protect the vital interests of the
data subject, in accordance with Article
6.1,
paragraph
d) of Regulation 2016/679.
Personal information processing is strictly
limited to the management of the "Localised
Emergency Call" system used with the “112”
European single emergency call number.
The "Localised Emergency Call" system is
able to collect and process only the following
data relating to the vehicle: chassis number,
type (passenger vehicle or light commercial
vehicle), fuel type or power source, most
recent three locations and direction of travel,
and a timestamped log file recording the
automatic activation of the system.
The recipients of the processed data are the
emergency call handling centres designated
by the relevant national authorities in the
territory in which they are located, enabling
priority reception and handling of calls to the
“112” emergency number.
Data storage
Data contained in the system’s memory
is not accessible from outside the system until
a call is made. The system is not traceable
and is not continuously monitored in its
normal operating mode.
The data in the system's internal memory is
automatically and continuously erased. Only
the vehicle’s three most recent locations are
stored.
When an emergency call is triggered, the data
log is stored for no more than 13
hours.
Access to data
You have the right to access the data
and, if necessary, submit a request to
rectify, erase or restrict the processing of
any personal information not processed in
accordance with the provisions of Regulation
2016/679 (GDPR). Third parties to which data
has been communicated shall be notified of
any rectification, erasure or restriction carried
out in accordance with the aforementioned
Directive, unless doing so would be
impossible or require a disproportionate effort.

72
Safety
Horn

► Press the central part of the steering wheel.
Electronic stability control
(ESC)
The electronic stability control programme
includes the following systems:
– Anti-lock braking system (ABS) and Electronic
brake force distribution (EBFD).
– Emergency braking assistance (EBA).
– Anti-slip regulation (ASR).
– Dynamic stability control (DSC).
– Trailer stability assist (TSA).
You also have the right to lodge a complaint
with the relevant data protection authority.
Localised Assistance Call
► If the vehicle breaks down, press button 2
for more than 2 seconds to request assistance
(confirmed by a voice message*).
►

Pressing again immediately cancels the
request.
Privacy mode allows you to manage the
level of sharing (data and/or position)
between your vehicle and the CITROËN
brand.
It can be configured in the Settings menu on
the touch screen.
By default, depending on equipment,
deactivate/reactivate geolocation by
simultaneously pressing the 2 buttons, then
press the "Localised Assistance Call" button
to confirm.
If you purchased your vehicle outside the
CITROËN dealer network, we invite you
to have a dealer check the configuration of
these services and, if desired, modify them to
suit your wishes. In a multilingual country,
* According to the geographic coverage of ‘Localised Emergency Call’, ‘Localised Assistance Call’ and the official national language chosen by the owner
of the vehicle.
The list of countries covered and telematic services provided is availab\
le from dealers or on the website for your country
.
configuration is possible in the official national
language of your choice.
For technical reasons, in particular to
improve the quality of telematic services
for customers, the Manufacturer reserves the
right to carry out updates to the vehicle's
on-board telematic system at any time.
If you benefit from the Citroën Connect
Box offer with the SOS and Assistance
Pack included, there are additional services
available to you in your personal space, via
the website for your country.
For information about the SOS and
Assistance Pack, please refer to the general
conditions for these services.
Hazard warning lamps



► Pressing the red button causes all the
direction indicators to flash.
They can operate with the ignition off.
Automatic operation of hazard warning lamps
When braking in an emergency, depending on
the rate of deceleration, the hazard warning
lamps come on automatically. They switch off
automatically when you next accelerate.
It is also possible to switch them off by pressing
the button.

73
Safety
5Horn

► Press the central part of the steering wheel.
Electronic stability control
(ESC)
The electronic stability control programme includes the following systems:
–

Anti-lock braking system (ABS) and Electronic
brake force distribution (EBFD).
–


Emergency braking assistance (EBA).
–


Anti-slip regulation (ASR).
–


Dynamic stability control (DSC).
–


T
railer stability assist (TSA).
Anti-lock braking system (ABS) and Electronic brake
force distribution (EBFD)
These systems enhance the vehicle’s stability
and handling during braking, and enable greater
control while cornering, particularly on poor or
slippery road surfaces.
ABS prevents wheel locking in the event of
emergency braking.
EBFD manages the braking pressure wheel by
wheel.
This warning lamp comes on fixed in the
event of an ABS malfunction.
The vehicle retains conventional braking. Drive
carefully at a moderate speed.
Contact a CITROËN dealer or a qualified
workshop as soon as possible.
This warning lamp, when lit together with the STOP and ABS warning lamps,
accompanied by a message and an audible
signal, indicates an EBFD malfunction.
You must stop as soon as it is safe to do so.
Contact a CITROËN dealer or a qualified
workshop.
The normal operation of the ABS may result in slight vibrations in the brake
pedal.
When braking in an emergency, press
very firmly and maintain this pressure.
When changing wheels (tyres and rims),
ensure that these are approved for your
vehicle.
After an impact, have these systems checked by a CITROËN dealer or a
qualified workshop.
Emergency braking
assistance (EBA)
In an emergency, this system enables you
to reach the optimum braking pressure more
quickly and therefore reduce the stopping
distance.
It is triggered in relation to the speed at which
the brake pedal is pressed. This is felt by a
reduction in the resistance of the pedal and an
increase in braking efficiency.
Anti-slip regulation (ASR) / Dynamic stability control
(DSC)
Anti-slip regulation optimises traction using
engine braking and by applying the brakes on
the driving wheels to avoid wheel spinning. It
also enhances the vehicle's directional stability
while accelerating.
If there is a difference between the vehicle’s
trajectory and the path desired by the driver, the
dynamic stability control system automatically
uses engine braking and the brakes on one or

74
Safety
Malfunction
If a fault occurs, this warning lamp comes
on in the instrument panel, accompanied
by a message and an audible signal.
If you wish to continue towing a trailer, reduce
your speed and drive carefully!
Contact a CITROËN dealer or a qualified
workshop to have the system checked.
The trailer stability assist system offers enhanced safety in normal driving,
provided that the recommendations on towing
a trailer are observed. It should not
encourage the driver to take risks, such as
towing a trailer in adverse operating
conditions (overloading, failure to observe the
trailer nose weight, worn or under-inflated
tyres, faulty braking system, etc.), or to drive
at excessive speeds.
In certain cases, the system may not detect
trailer snaking, particularly with a light trailer.
When driving on slippery or poor surfaces, the
system may not be able to prevent sudden
trailer snaking.
Advanced Grip Control
A special, patented traction control system which improves driveability on snow, mud and sand.
This system, optimised for operation in a range
of conditions, enables you to manoeuvre in most
slippery conditions (encountered during normal
passenger car use).
more wheels to return the vehicle to the desired
path, within the limits of the laws of physics.
These systems are activated automatically every
time the vehicle is started.
They come into operation in the event of a grip
or trajectory problem.
This warning lamp on the instrument panel flashes to indicate that they are
operating.
Deactivation / Reactivation

In exceptional conditions (moving a vehicle that
is bogged down in mud, stuck in snow, on loose
soil, etc.), it may prove useful to deactivate the
DSC/ASR systems, so that the wheels can move
freely and regain grip.
However, it is recommended that the system be
reactivated as soon as possible.
These systems are reactivated automatically
every time the ignition is switched off, or from 31
mph (50
km/h).
At speeds below 31 mph (50
km/h), the systems
can be reactivated manually.
Press this button or turn the thumbwheel
to this position.
The indicator lamp in the button or thumbwheel
comes on: the DSC/ASR systems no longer
have an effect on engine operation.
To reactivate the system:
Press this button.
Or
Turn the thumbwheel to this position.
The indicator lamp in the button or thumbwheel
goes off.
Malfunction
In the event of a system malfunction, this
warning lamp comes on, accompanied by
an onscreen message and audible signal.
Contact a CITROËN dealer or a qualified
workshop to have the systems checked.
ASR / DSC
These systems enhance safety during
normal driving, but should not encourage
the driver to take extra risks or drive at high
speed.
It is in conditions of reduced grip (rain, snow,
ice) that the risk of loss of grip increases. It
is therefore important for your safety to keep
these systems activated in all conditions, and
particularly in difficult conditions.
Correct operation of these systems depends
on compliance with the manufacturer's
recommendations relating to the wheels
(tyres and rims), braking and electronic
components, as well as the assembly and
repair procedures used by CITROËN dealers.
The use of snow tyres is recommended, to
ensure that these systems remain effective
in winter conditions. All four wheels must be
fitted with tyres approved for the vehicle.
Trailer stability assist (TSA)
When towing, this system reduces the risk of the
vehicle or trailer snaking.
Operation
The system is activated automatically when the
ignition is switched on.
The electronic stability control system (ESC)
must not have any faults.
At speeds between 37 and 99 mph (60 and
160
km/h), if the system detects oscillating trailer
movements (snaking), it acts on the brakes to
stabilise the trailer and, if necessary, reduces
engine power to slow the vehicle.
This warning lamp flashes on the instrument panel and the brake lamps
light up to draw attention to this corrective action.
For information on weights and towed loads,
refer to the Engine Technical Data and Towed
Loads section or your vehicle’s registration
certificate
To ensure safe driving with a Towing device,
refer to the corresponding section.

75
Safety
5Malfunction
If a fault occurs, this warning lamp comes
on in the instrument panel, accompanied
by a message and an audible signal.
If you wish to continue towing a trailer, reduce
your speed and drive carefully!
Contact a CITROËN dealer or a qualified
workshop to have the system checked.
The trailer stability assist system offers enhanced safety in normal driving,
provided that the recommendations on towing
a trailer are observed. It should not
encourage the driver to take risks, such as
towing a trailer in adverse operating
conditions (overloading, failure to observe the
trailer nose weight, worn or under-inflated
tyres, faulty braking system, etc.), or to drive
at excessive speeds.
In certain cases, the system may not detect
trailer snaking, particularly with a light trailer.
When driving on slippery or poor surfaces, the
system may not be able to prevent sudden
trailer snaking.
Advanced Grip Control
A special, patented traction control system which improves driveability on snow, mud and sand.
This system, optimised for operation in a range
of conditions, enables you to manoeuvre in most
slippery conditions (encountered during normal
passenger car use). When combined with suitable tyres, this system
offers a compromise between safety, grip and
driveability.
The accelerator pedal should be pressed
sufficiently to allow the system to harness the
power of the engine. Operation at high engine
speeds is completely normal.
A five-position selector knob allows you to
choose the setting best suited to the driving
conditions encountered.
An indicator lamp associated with each mode
comes on, accompanied by the display of a
message to confirm your choice.
Operating modes



Standard (ESC)
This mode is calibrated for a low level of wheel spin, based on the different levels
of grip normally encountered on the road.
Every time the ignition is switched off, the
system automatically resets to this mode.
Snow
This mode adapts its strategy to the conditions of grip encountered for each of
the two front wheels on moving off.
(mode active up to 50 mph (80 km/h))
All terrain (mud, damp grass, etc.)
This mode, when moving off, allows considerable spin on the wheel with the
least grip to optimise clearing of the mud and to
regain grip. At the same time, the wheel with the
most grip is controlled in such a way as to
transmit as much torque as possible.
When moving, the system optimises wheel spin
to respond to the driver's requirements as fully
as possible.
(mode active up to 31 mph (50 km/h))
Sand
This mode allows little spin on the two driving wheels at the same time to allow
the vehicle to move forward and limit the risks of
getting stuck in the sand.
(mode active up to 75 mph (120
km/h))
Do not use the other modes on sand as
the vehicle may become stuck.

76
Safety
On a descent, with the vehicle stationary, if you
release the accelerator and brake pedals, the
system will release the brakes to set the vehicle
gradually in motion.
The brake lamps light up automatically when the
system is regulating.
If the speed exceeds 19 mph (30 km/h),
regulation is paused automatically, the
indicator lamp goes back to grey in the
instrument panel, but the green indicator lamp in
the button remains on.
Regulation resumes automatically when the
speed falls below 19 mph (30 km/h) again, if the
slope and pedal release conditions are met.
You can depress the accelerator or brake pedal
again at any time.
Off
► Press the button until its indicator lamp goes
off; the indicator lamp on the instrument panel
also goes off.
At speeds above 43 mph (70 km/h), the system
is automatically deactivated; the indicator lamp in
the button goes off.
Malfunction
In the event of a system malfunction, this
warning lamp comes on on the instrument
panel, accompanied by an onscreen message.
Have the system checked by a CITROËN dealer
or a qualified workshop.
You can deactivate the ASR and DSC systems by turning the knob to the "OFF"
position.
The ASR and DSC systems will no longer act on the operation of the engine
or of the brakes in the event of a change of
trajectory.
These systems are reactivated automatically
from 31 mph (50
km/h) and whenever the
ignition is switched on.
Recommendations
Your vehicle is designed principally to
drive on tarmac roads but it allows you to
occasionally drive on other less passable
terrain.
However, it does not permit off-road driving
such as:
–

crossing and driving on terrain which
could damage the underbody or strip away
components (fuel pipe, fuel cooler

, etc.) due
to obstacles or stones in particular,
–

driving on terrain with steep gradients and
poor grip,
–


crossing a stream.
Hill Assist Descent
Control
System that provides assistance when
descending on loose or soft surfaces (gravel,
mud, etc.) or a steep gradient.
This system reduces the risk of slip or loss of
control of the vehicle when descending, whether
going forward or in reverse.
During a descent, it assists the driver in
maintaining a constant speed, depending on the
gear engaged, while progressively releasing the
brakes.
For the system to activate, the slope
must be greater than 5%.
The system can be used with the gearbox in
neutral.
Otherwise engage a gear corresponding to
the speed to prevent the engine stalling.
With an automatic gearbox, the system can
be used with the selector at N, D or R.
When the system is regulating, the Active
Safety Brake system is automatically
deactivated.
The system is not available: – if the speed of the vehicle is above 43
mph (70
km/h),
–

if the speed of the vehicle is being
controlled by the

Adaptive Cruise Control,
depending on the type of gearbox.
Switching on
By default, the system is not selected.
The state of the function is not saved when the
ignition is switched off.
The driver can select the system when the
engine is running, when the vehicle is stationary
or when moving at speeds up to approximately
31 mph (50
km/h).




► To select the system, at speeds below
31 mph (50 km/h), press this button until
its indicator lights up; this lamp appears in green
in the instrument panel.
The system becomes active at speeds below 19
mph (30
km/h).
►

When the vehicle begins its descent, you can
release the accelerator and brake pedals; the
system regulates the speed:
– if the gearbox is in first or second gear ,
the speed decreases and the
indicator
lamp flashes rapidly,
–

if the gearbox is in neutral or if the clutch pedal
is depressed, the speed decreases and the
indicator

lamp flashes slowly; in this case, the
maintained descent speed is lower.

77
Safety
5On a descent, with the vehicle stationary, if you
release the accelerator and brake pedals, the
system will release the brakes to set the vehicle
gradually in motion.
The brake lamps light up automatically when the
system is regulating.
If the speed exceeds 19 mph (30 km/h),
regulation is paused automatically, the
indicator
lamp goes back to grey in the
instrument panel, but the green indicator lamp in
the button remains on.
Regulation resumes automatically when the
speed falls below 19 mph (30
km/h) again, if the
slope and pedal release conditions are met.
You can depress the accelerator or brake pedal
again at any time.
Off
► Press the button until its indicator lamp goes
off; the indicator lamp on the instrument panel
also goes off.
At speeds above 43 mph (70
km/h), the system
is automatically deactivated; the indicator lamp in
the button goes off.
Malfunction
In the event of a system malfunction, this
warning lamp comes on on the instrument
panel, accompanied by an onscreen message.
Have the system checked by a CITROËN dealer
or a qualified workshop.
Seat belts
Front seat belts
The front seat belts are fitted with a single
pyrotechnic pretensioning system (or double on
the driver’s side, depending on equipment) and a
force limiter (or progressive force limiter on the
driver’s side, depending on equipment options).
This system improves safety in the front seats in
the event of a front or side impact.
Depending on the severity of the impact, the
single pyrotechnic pretensioning system
instantly tightens the seat belts against the body
of the occupants.
The double pyrotechnic pretensionsining system
operates the same way, except that it uses two
anchor points rather than one, for enhanced
effectiveness.
The pyrotechnic pretensioning seat belts are
enabled when the ignition is on.
The force limiter reduces the pressure of the
seat belt on the chest of the occupant, thus
improving their protection.
The progressive force limiter operates in
the same way, except that it takes the driver’s
stature into consideration, thus optimising the
reduction in the pressure exerted by the seat
belt on the occupant’s chest in the event of an
impact.
Fastening

► Pull the strap, then insert the tongue in the
buckle.
►

Check that the seat belt is fastened correctly
by pulling the strap.
Unlocking
► Press the red button on the buckle.
► Guide the seat belt as it is reeled in.
Rear seat belts (row 2)

78
Safety
Rear seat belt(s) warning lamp(s)
The corresponding warning lamp (3 to 5) lights
up red in the seat belt and front passenger
airbag warning lamps display screen if one or
more rear passengers (row 2) unfasten their seat
belt.


These seat belt warning lamps only apply to row 2.
Advice
The driver must ensure that passengers use the seat belts correctly and that they
are all fastened before setting off.
Wherever you are seated in the vehicle,
always fasten your seat belt, even for short
journeys.
Do not interchange the seat belt buckles, as
they will not fulfil their role fully.
Before and after use, ensure that the seat belt
is reeled in correctly.
After folding or moving a seat or rear bench
seat, ensure that the seat belt is positioned
and reeled in correctly.
Installation
The lower part of the strap must be
positioned as low as possible on the pelvis.
Outer seats
Depending on equipment, they may be fitted with
a single pretensioning system and force limiters.
Be sure to put the correct seat belt in the correct
buckle.
Do not interchange the belts or buckles for the
outer seats with the belt or buckle for the centre
seat.
Centre seat
The seat belt does not have a pyrotechnic
pretensioning system and force limiters.
Installation


► Pull the strap and insert the tongue A into the
right buckle (located on the passenger’s left side
when seated in the vehicle).
►

Insert the tongue
B into the left buckle
(located on the passenger’s right side when
seated in the vehicle).
►

Check that each buckle is fastened correctly
by pulling the strap.
Removal and storage
► Press the red button on buckle B , then the
button on buckle A.
►

Guide the strap as it reels in and take tongue
B

, then A to the magnet at the anchoring point
on the roof.
Before performing any operations on the
rear seats, to avoid damage to the seat
belts check that the lateral belts are properly
tensioned. The central seat belt must be
completely reeled in.
Rear seat belts (row 3)



These seat belts are not fitted with a pyrotechnic
pretensioning system or force limiter.
Seat belt(s) warning lamps

1. Front left seat belt warning lamp (or
depending on country, driver’s warning lamp).
2. Front right seat belt warning lamp (or
depending on country, driver’s warning lamp).
3. Rear right seat belt warning lamp (row 2).
4. Rear centre seat belt warning lamp (row 2).
5. Rear left seat belt warning lamp (row 2).
At speeds above approximately 12 mph
(20
km/h), the warning lamp(s) flashes for 2
minutes, accompanied by an audible signal.
Once these 2 minutes have elapsed, the warning
lamp(s) remains on until the driver or the front
passenger and/or the rear passenger(s) fasten
their seat belt.
Front seat belt warning lamp(s)
On switching on the ignition, warning lamp
1 comes on in the instrument panel, and the
corresponding warning lamp ( 1 or 2) comes on
in red in the seat belt and front passenger airbag
warning lamp display if the driver's seat belt and/
or the passenger(s) seat belt is/are not fastened
or is/are unfastened.