2021 AUDI E-TRON Owners Manual

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Emergency call

Emergency call
Overview
Applies to: vehicles with emergency call function
An emergency call is a combination of data trans-
mission and a phone call. The data transmission
from your vehicle forwards important informa-
tion, such as the vehicle and position data, to the
emergency call center.
Depending on the country and the vehicle equip-
ment, the following functions may be available:
With the emergency call, you can call for help in
dangerous situations as quickly as possible. Use
this function when emergency help is needed
=>page 191.
— Audi connect emergency call (TPS emergency
call). This eCall system uses emergency call
centers operated by third party providers.
With online roadside assistance, you can request
assistance if there is a breakdown or a minor acci-
dent > page 192.

ZA\ WARNING
In areas with poor GPS reception or outside
the coverage range of the respective cell
phone service provider, some functions and/or
services may not be available, it may not be
possible to send or receive data, or functional-
ity may be limited.
@) Tips
To see which data can be transmitted, visit
your Audi country or sales region website at
www.audi.com.

Emergency call
Applies to: vehicles with emergency call function
The services are provided through a SIM card in-
stalled in the vehicle. Services are provided as-
suming that the cell phone network required for
the installed SIM card is functioning and availa-
ble for use. The services made availably by Audi
are only available within the mobile phone net-
work coverage area for the mobile phone service
provider selected by Audi.

—The emergency call function cannot be deac-
tivated in the Infotainment system settings.
— The availability of the TPS emergency call is
limited to certain times.
—The costs for call and data connections for
TPS emergency calls is included in the price
of the services.
Applies to: vehicles with emergency call function
A TPS emergency call can be made manually or
automatically > page 191.
Making an emergency call
Applies to: vehicles with emergency call function

Fig. 131 Front headliner: cover for the emergency call but-
ton
Manual emergency call
Requirement: the ignition must be switched on.
> Tap the cover (@) to open it.
> Press and hold the emergency call button until
the LED () blinks. The emergency call will be
made.
> If the emergency call button is pressed by mis-
take, then press it again immediately and hold
it until the LED stays on. The emergency call
will be canceled.
Automatic emergency call
The vehicle electrical system initiates an auto-
matic emergency call under certain circumstan-
ces, for example if an airbag deploys. The LEDin >
191

Emergency call

the emergency call button () will blink. The
emergency call will be made. The emergency call
cannot be canceled.
LED status
— Green - The emergency call function is availa-
ble.
— Red - There is a malfunction in the emergency
call function. Contact an authorized Audi dealer
or authorized Audi Service Facility. Note the
messages about the availability of the emer-
gency function > page 192.
— Off - The emergency call function is not availa-
ble, perhaps because no network is available.
Warnings
If there is a critical system failure in the emer-
gency call systems, the vehicle occupants will re-
ceive the following warning: see > page 192, LED
status
and > page 192, Messages.
@) Tips
If the emergency call is canceled due toa
poor connection, then the system automati-
cally tries to connect again.
Messages
Applies to: vehicles with emergency call function
508 Emergency call function: malfunction! Lim-
ited availability. Please contact Service
If this indicator light turns on and this message
appears, the emergency call function is restrict-
ed. For example, you cannot call the emergency
call center, but data may still be transmitted un-
der certain circumstances. Drive to an authorized
Audi dealer or authorized Audi Service Facility im-
mediately to have the malfunction corrected.
BS Emergency call function: malfunction! Func-
tion unavailable. Please contact Service
If this indicator light turns on and this message
appears, you cannot make an emergency call.
Drive to an authorized Audi dealer or authorized

) The availability of the services offered depends on the
country and may change in the future.
192
Audi Service Facility immediately to have the
malfunction corrected.
Online roadside
assistance
Applies to: vehicles with online roadside assistance
An online roadside assistance call )) is a combina-
tion of data transmission and a phone call. The
data transmission from your vehicle forwards im-
portant information to the Audi service center,
such as the vehicle and position data.
Calling online roadside assistance
Applies to: vehicles with online roadside assistance

RAZ-0443


Fig. 132 Front headliner: online roadside assistance but-
ton
Calling online roadside assistance
> Press the button @). The LED in the button
turns red. The online roadside assistance call
will be made.
> If you press the button @) by mistake, then
press it again.
Audi incident assistance
A minor accident may be detected by the vehicle
electrical system. You are able to select between
online roadside assistance and an emergency call
in the MMI.

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Emergency call

If the roadside assistance call is canceled due
to a poor connection, then the call must be
made again.
193

Navigation

Navigation
Opening navigation
Applies to: vehicles with navigation system



Fig. 133 Route guidance not started
The navigation system directs you to your desti-
nation, around traffic incidents, and on alterna-
tive routes, if desired.
Opening navigation
>» Applies to: MMI: Press NAVIGATION on the
home screen.
After accessing the navigation for the first time,
the map is displayed.
Opening navigation using the multifunction
steering wheel
> Applies to: multifunction steering wheel: Select
the Navigation tab in the instrument cluster.
> To display navigation when route guidance has
started, select in the instrument cluster: the
button > Map.
The following functions are available in the MMI:
@ Open the Select destination menu
=> page 196, fig. 134.
@ Open the intelligent search > page 195.
@ Switch between the map and the menu:
press A repeatedly until the desired function
is displayed.
You can find additional information about the
map update at > page 200, Map operation.

ZA\ WARNING
— The demands of traffic require your full at-
tention. Always read the chapter > page 17,
Traffic safety information.
— The route calculated by the navigation sys-
tem is a driving recommendation. Follow

194

the traffic regulations that are applicable in
the country where you are operating the ve-
hicle. In the event that the driving directions
contradict traffic regulations, always follow
the traffic regulations applicable in the
country where you are operating the vehicle
to reduce the risk of an accident.

() Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=>@ in General information on page 186.
(i) Tips
— Snow and obstructions on the GPS antenna
or trees and large buildings can impair sat-
ellite reception and affect the system's abil-
ity to determine the vehicle position. Sever-
al deactivated or malfunctioning satellites
can also interrupt GPS reception and affect
the system's ability to determine the vehicle
position.
— Because street names sometimes change,
the names stored in the MMI may in rare
cases differ from the actual street name.
— Applies to: multifunction steering wheel:
Depending on the selected function, opera-
tion using the upper display may be re-
quired.
— Applies to: vehicles with Audi connect Info-
tainment: Depending on the country and ve-
hicle equipment, additional services may be
available.
— An additional indicator will appear in the
head-up display.
myAudi navigation
Applies to: vehicles with Audi connect Infotainment
MMI navigation works seamlessly with the myAu-
di app.
Your destinations (favorites, last destinations)
are synchronized through your myAudi account.
All important destinations can be displayed in
the vehicle and in the myAudi app.

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Navigation

To load destinations in the vehicle automatically,
Audi recommends logging into the vehicle with a
myAudi user > page 29.
myAudi navigation functions:
— You can send destinations and routes from the
myAudi app to the vehicle > page 197.
— Active route guidance in the myAudi app can be
continued in the MMI.
— Depending on the situation, it may be possible
to continue active route guidance from the MMI
in the myAudi app to continue navigating to the
destination after leaving the vehicle.
Entering a destination
Intelligent search for navigation
CS Ear
Applies to: vehicles with navigation system
Using the intelligent search, you can enter the
data for a navigation destination in any order all
at once (for example, 5th Avenue New York).
Likewise, you can search for points of interest,
contacts, previous destinations, or favorites in or-
der to navigate to the desired destination.
Opening a menu
> Applies to: MMI: Select on the home screen:
NAVIGATION > 2.
Intelligent search
> Enter one or more search terms into the input
field. See > page 22, Text input.
>» Press on the desired destination in the results
list. The Details menu will be displayed.
> Press Start. Route guidance will be activated
and the map will be displayed > page 199,
fig. 136.
Online Points of Interest
> Searching for points of interest: enter the
name of a POI.
>» Select: a symbol for a POI category (such as
Eb > «Pot, or

)) Audi provides access to services from third party provid-
ers. Permanent availability cannot be guaranteed, because
that depends on the third party provider.
> To display all categories and search for a POI,
select: |---| > a category (such as restaurants) >
a POI.
Change search area
Requirement: route guidance must be active.
> Applies to: MMI: Select on the home screen:
NAVIGATION > &.
> To change the search area, press (a) / 29 /Pre-
peatedly until the desired search area is select-
ed.
Online search
Applies to: vehicles with navigation system and online search
You can use the results from a search engine pro-
vider to find a navigation destination.
Requirement: the MMI must be connected to the
Internet > page 186, Audi connect.
> Applies to: MMI: Select on the home screen:
NAVIGATION > © >G.
> Enter one or more search terms into the input
field.
> The search engine provider shows suggestions
§ to narrow down the search.
> Press on suggestions until the desired destina-
tion appears in the results list. If necessary, use
one finger to swipe upward or downward until
the suggestions © or destinations 9 appear.
> Press on the desired destination 9. The Details
menu will be displayed.
> Press Start.
Route guidance will be activated and the map will
be displayed > page 199, fig. 136.
@ Tips
— The MMI input suggestions depend on the
last navigated destinations.
— The navigation system always searches for
the fastest route. You can have alternative
routes displayed if necessary > page 201.
— If the destination cannot be found, it may
not be stored in the navigation database.
195
>

Navigation

Check the spelling of the term that was
searched or check the search area
=> page 195.
— Distances to points of interest are displayed
as a straight-line distance from your current
location. The actual distance from your cur-
rent location to the point of interest is up-
dated automatically. The list of points of in-
terest that were found is not resorted when
this happens.
Select destinati
Applies to: vehicles with navigation system
eer er
RAX-0146 cr) m
& wv
A Last
need Cee
a)
Fig. 134 Menu: select destination
Opening a menu
Applies to: MMI
> Press NAVIGATION on the home screen.
> If the map is displayed, press aa (1) > page 194,
fig. 133.
The following functions are available > fig. 134:

© Last destinations 196
@® Favorites ...............000008 196
@® Contacts ..................0., 196
@ Received destns. & routes ....... 197
Loading previous destinations
Applies to: vehicles with navigation system
Your last destinations and routes can be loaded
directly as a navigation destination.
As soon as you start route guidance, the destina-
tion is automatically saved in the last destina-
tions. Your previous destinations are marked with
the © symbol.
If you use myAudi navigation, your previous des-
tinations will be synchronized with your myAudi
account > page 194.
196

Accessing previous destinations
> Applies to: MMI: Select on the home screen:
NAVIGATION > (Ga) > Last destinations > select
a destination > Start.
> Applies to: multifunction steering wheel: Select
in the instrument cluster: Navigation tab > [=]
button > Last destinations > a destination.
Deleting previous destinations
> Applies to: MMI: Select on the home screen:
NAVIGATION > (88) > Last destinations > Z >
select one or more entries or Select all > Delete
> (Done).
Gi) Tips
The last route will be automatically deleted
from the list if you start a new route guidance
after canceling the route.
Setting a favorite as the destination
Applies to: vehicles with navigation system
You can access frequent destinations in the favor-
ites. You can quickly and easily start route guid-
ance using the home address or business address
function.
Requirement: a favorite must be stored
=> page 201.
> Applies to: MMI: Select on the home screen:
NAVIGATION > (G8) > Favorites > select a desti-
nation > Start.
> Applies to: multifunction steering wheel: Select
in the instrument cluster: Navigation tab >
button > Favorites > a destination.
Yaad deme aee eRe dir tliry
Applies to: vehicles with MMI and navigation system
You can navigate directly to contacts.
Requirement: a contact must have an address
stored.
> Applies to: MMI: Select on the home screen:
NAVIGATION > (8) > Contacts > a contact.
> Press on the address for a contact.
> Press on a suggested address. The Details
menu will be displayed.
> Press Start.

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Navigation

@) Tips @ Map preview: to zoom in on the map pre-
; ; view, press on the map.
— Ifa contact is grayed out, there is no ad- @ Route criteria: see © page 205.
dress stored for that contact.
— Navigation to geographic coordinates for a
contact is not possible. @
®
More: additional functions.
Weather: Requirement: the MMI must be
connected to the Internet > page 186, Audi
connect. Also see > page 187.
Loading received destinations and routes

Applies to: MMI and teleph:
Applies to: vehicles with a navigation system and Audi con- © PRES? STS EBON
nect Infotainment Call: Requirement: a mobile device must be
connected to the MMI > page 175. You will
make a direct call to the phone number that
is stored for the destination.
You can search for destinations or routes in the
myAudi app and send to the vehicle.
Requirement: the MMI and the mobile device © Start: starts navigation to the displayed des-
must be connected to the Internet > page 186, tination directly. The map will be displayed
Audi connect. You must have the myAudi app in- => page 200, Map operation.
stalled on your mobile device. @ Parking: press Parking to search for a park-
> Send a destination or route in the myAudi app ing space at the destination. You can use the
to the vehicle. parking space as the destination or stopover.
> Applies to: MMI: Select on the home screen: Details: Requirement: the MMI must be con-
NAVIGATION > (a5) > Received destns. & nected to the Internet > page 186, Audi con-
routes. nect.
» Make sure you are logged into the vehicle and © Display of distance/driving time to the des-
the myAudi app with the same myAudi account. tination
The received destination and routes will be Weather at the destination: Requirement:
loaded automatically. the MMI must be connected to the Internet
> Navigating to a destination: press on a desti- > page 186, Audi connect.
nation.
> Deleting destinations: select: Z > one or more 7 Eh
: RY a date Meld Le MLL] 2)
entries or Select all > Delete > (Done).
Applies to: vehicles with navigation system
Applies to: vehicles with navigation system tion.
0|6:. Opening the map
om Applies to: MMI
> Press NAVIGATION on the home screen
aa 7 > If necessary, press A to display the map.
Adjusting the scale
eases

er a A

> Select: ©/ > select a scale.
Fig. 135 Details
Marking the destination
After you have selected a destination, the details
will be displayed. Route guidance is will not be
active yet.
> Press and hold a point on the map until a mark-
ing appears or the address for the selected des-
tination is shown. >
The functions depend on the vehicle equipment
and the selected destination.
197

Navigation

Selecting map content (such as POIs) as the
destination
Requirement: map content must be displayed
=> page 205.
> Press on map content on the map (for example,
fib.
Selecting the destination
> Select: F4 > Start.
Route guidance will be activated and the map will
be displayed > page 199, fig. 136.
Stopovers and route plan
Applies to: vehicles with navigation system
You can enter additional destinations during ac-
tive route guidance.
Entering a stopover
Requirement: route guidance must be active.
> Enter a destination > page 195.
Displaying stopovers or the route plan
All destinations are listed in the route plan.
> Press on fin the side menu on the map
=> page 199, fig. 136.
Editing stopovers
> Press on Pin the side menu on the map
=> page 199, fig. 136.
> Adding a stopover: Select: Add destination >
select a destination > Add to route.
> Moving a stopover: press Z. Touch the > sym-
bol and move the entry to the desired position.
Press Done.
> Deleting a stopover: Select: Z > one or more
entries or Select all > Delete > (Done).
Ce eels
Applies to: vehicles with navigation system and e-tron route
planner
The MMI includes the charging stations along the
route, if the destination cannot be reached with
the current battery charge level.
Requirement: the e-tron route planner must be
switched on > page 205.
198
Entering a destination using e-tron route
planner
> Enter a destination.
If the destination is out of range, a fast route
with stopovers for charging is automatically sug-
gested.
> To start the suggested route guidance, press
Accept.
> To display the route, press F) > page 199,
fig. 136 in the map side menu.
The destination is located outside of the
range
The F! symbol will be displayed if the destination
in the current route plan cannot be reached.
> Press on on the map. The route plan will be
displayed.
> Press e-tron route planner to calculate an al-
ternative route with suitable charging stations.
In the e-tron route planner, the following items
will be shown for each destination: the calculated
arrival time and the estimated battery charge
level at arrival (6 and after charging >, as well as
the suggested charging duration s= and the dis-
tance from the current location.
Gi) Tips
— The calculated arrival time at the destina-
tion incorporates the suggested time for
charging at the stopovers.
— The e-tron route planner continuously calcu-
lates the fastest route while taking into ac-
count the charging times at various charg-
ing stations. Therefore, a route with multi-
ple charging stops could be faster than a
route with fewer charging stops.
Stopping route guidance
Applies to: vehicles with navigation system
Requirement: route guidance must be active and
the map must be displayed.
> Applies to: MMI: Press BX > page 199, fig. 136.
> Applies to: multifunction steering wheel: Select
in the instrument cluster: Navigation tab >
button > Cancel route guidance.