2020 MERCEDES-BENZ SPRINTER tow

Symbols
..................................................... 4At
agl ance ................................................. 6
Cockpit ........................................................ 6
Instrument clus ter ....................................... 8
Overhead control panel .............................. 11
Door control panel .................................... .16
Emergencies and breakdowns ................... 18Digital Operator's Manual
......................20
Calling up the Digital Operating
Instructions ............................................... 20 General no
tes.......................................... 21
Environmental pr otection ........................... 21
Mercedes-Benz Genuine Parts ...................21
No tes about attachments, add-on
equipment, ins tallations and con ver‐
sions .......................................................... 22
Operating Instructions .............................. .23
Service and vehicle operation ...................23
Operating saf ety ........................................ 24
Diagno stics connection ............................ .25
No tes on changes tothe engine output ..... 26
Qualified specialist workshop .................... 26
Ve hicle registration ................................... 26
Cor rect use of theve hicle .........................26
Multi Purpose Vehicle ................................ 26
Information on problems with your
ve hicle .......................................................27
Re porting saf ety defects ............................ 27
Limited Warranty ...................................... .27
QR codes forre scue card .......................... 27
Data storage ..............................................28
Copyright .................................................. .30Occupant saf
ety...................................... 31
Re stra int sy stem ........................................31
Seat belts .................................................. 32
Airbags ...................................................... 35
Safely transporting children in the
ve hicle .......................................................36
No tes on pets in theve hicle ......................45 Opening and closing
...............................46
SmartK ey................................................... 46
Doors ........................................................ 49
Sliding door ................................................ 51
Electric sliding door ................................... 52
Re ar-end doors .......................................... 55
Pa rtition sliding door ................................ .56Electrical
step ............................................ 57
Side window .............................................. 58
Anti-theft pr otection ..................................61 Seats and
stowage .................................. 64
Cor rect driver's seat position .................... 64
Seats ......................................................... 64
Ad justing thesteering wheel ......................76
St ow age areas .......................................... .77
Bottle holder .............................................. 78
Cup holder ................................................ .78
Ashtr ayand cigar ette lighter .................... .79
Soc kets ..................................................... 80
Wi relessly charging the mobile phone
and coupling with theex terior antenna ..... 82
Ins talling or removing thefloor mats ......... 83 Light and vision
....................................... 84
Exterior lighting ......................................... 84
Ad justing the interior lighting .................... 87
Changing bulbs .......................................... 90
Wi ndshield wipe rs..................................... 95
Mir rors ....................................................... 97
Using sun visors ........................................98 Climate control
....................................... 99
Overview of climate control sy stems ......... 99
Operating climate control sy stems ..........1 01
Operating air vents .................................. 104
Au xilia ryheating ...................................... 105
Operating cargo compartment ventila‐
tion .......................................................... 108 Driving and pa
rking .............................. 109
Driving .................................................... .109
Battery main switch ................................. 12 0
Au tomatic transmission ........................... 12 2
All-wheel drive ........................................ .124
DSR (Downhill Speed Regulation) ............ 12 6
Electronic le vel control ............................ 12 8
Re fueling ................................................ .133
Pa rking .................................................... 14 0
Driving and driving sa fety sy stems ..........1 45
Wo rkmode ............................................. .168
Tr ailer operation ...................................... 16 9 Instrument Display and on-board
compu ter............................................... 175
Overview of Instrument Display ............... 175
Overview of the buttons on thesteer‐
ing wheel .................................................1 762
Contents

Operating
the on-board computer ............ 176
Overview of the displa yson the multi‐
function display ....................................... 17 7
Setting the instrument lighting ................1 78
Menus and submenus .............................. 178Vo
ice Control Sy stem ........................... 184
No tes on operating saf ety ...................... .184
Operation ................................................ 184
Using theVo ice Cont rol Sy stem ef fec‐
tively ........................................................ 186
Basic voice commands ............................ 187Mercedes PRO
....................................... 19 5
Information about Mercedes PRO
(Mercedes me) ........................................ 19 5
Information about Mercedes PRO con‐
nect (Mercedes me connect) ................... 19 5
Calling the Mercedes-Benz Cus tomer
Center using the multimedia sy stem .......1 95
Making a call via theove rhead control
panel .......................................................1 96
Information on the breakdown assis‐
ta nce call via theove rhead control
panel .......................................................1 96
Giving permission for data transfer .......... 19 6
Tr ans ferred data during a service call ...... 19 6MBUX multimedia sy
stem .................... 19 8
Overview and operation ........................... 19 8
Sy stem settings ....................................... 209
Ve hicle information ..................................2 15
Na vigation ................................................ 216
Te lephone ................................................ 24 2
Online and Internet functions .................. 254
Media .......................................................2 61
Ra dio .......................................................2 65
Sound ...................................................... 270Tr
anspo rting .......................................... 271
No tes on loading guidelines .................... 271
Load distribution ..................................... 272
Secu ring loads ......................................... 272
Car rier sy stems ....................................... 274
Using the interior roof car rier sy stem ...... 275
Placing a load on the wheel ar ch............. 277 Maintenance and care
..........................278
ASS YST PLUS service inter val display .... .278
Engine compartment ............................... 278
Cleaning and care .................................. .286 Breakdown assi
stance ......................... 292
Emergency .............................................. 292
Emergency Call Sy stem ........................... 292
Flat tire ....................................................2 94
Battery .................................................... 294
To wing or tow- starting ............................ .300
Electrical fuses ........................................ 304
Ve hicle tool kit ......................................... 305
Hydraulic jack ......................................... 306 Wheels and tires
................................... 308
Information on noise or unusual driving
ch aracteristics ........................................ .308
No tes on regular lyinspecting wheels
and tires .................................................. 308
Information on driving with summer
tires ........................................................ .308
Information on M+S tires ......................... 309
No tes on snow chains ............................ .309
Ti re pressure ............................................ 310
Loading theve hicle ..................................3 17
Ti re labeling ............................................ .319
Information on definitions (tires and
loading) ................................................... 323
Changing a wheel .................................... 324
Spare wheel ............................................ 332 Te
ch nical data ....................................... 337
Information on tech nical da ta.................. 337
On-board electronics ............................... 337
Ve hicle identification plate, vehicle
identification number (VIN) and engine
number ....................................................3 38
Operating fluids and capacities .............. .340
Ve hicle data ............................................ 348
Tr ailer hit ch............................................. 349
Lashing points and car rier sy stems ......... 353 Display messages and
warning and
indicator lamps ..................................... 355
Display messages .................................... 355
Indicator and warning lamps .................... 376 Index
...................................................... 387 Con
tents 3

1
Combination swit ch
Tu rn signals →
85
High beam →
85
Wi ndshield wipe rs →
95
Re ar wind owwiper →
95
2 Steering wheel buttons →
176
3 DIRECT SELECT le ver→
12 2
4 Inside rearview mir ror →
98
5 Overhead control panel →
87
6 DIN sl ot, e.g. for mounting a
ta ch ograph or the timer forthe
st ationary heater
7 Sun screen →
98
8 Co-d rive r's po wer window
switch →
60
9 Central locking →
49
A Stow age compartment co ver→
306
B Co-driver's stowage compart‐
ment or tach ograph housing
C Cup holders →
78
D Climate control sy stem →
99
E MBUX multimedia sy stem dis‐
play →
19 8
F MBUX multimedia sy stem con‐
trol elements →
201 G
12V soc ket →
80
H 230 V soc ket
I Opens and closes the electric
sliding door →
52
J Hazard warning lamps →
85
K Vehicles with KEYLESS STAR T:
ke y slot →
11 0
L USB port →
77
M Start/ stop button →
11 0
N Right-hand swit chpanel
Ac tivates/deacti vates all-wheel
drive →
12 5
Engages/disengages LOW
RANGE →
12 6
Ac tivates/deacti vates DSR →
127
Ra ises/lo werstheve hicle le vel→
12 9
Ac tivates/deacti vates po wer
ta ke -off
Ac tivates/deacti vateswo rking
speed control (ADR) →
16 9
Ac tivates/deacti vates cargo
compartment ventilation →
108
Ac tivates/deacti vatesthe
ro tating beacon
O Steering wheel gearshift pad‐
dles →
124 6
Ataglance – Cockpit

Calling up the Digital Operating Instructions
Multimedia sy stem:
4 Info5
Operator's Manual 5
Õ The Digital Operating Instructions describes
the
function and operation of:
R The vehicle
R The multimedia sy stem #
Select one of thefo llowing menu items in the
Digital Ope rating Instructions:
R Search: here you can use keywords toquickly
locate answers toquestions concerning vehi‐
cle operation.
R Quick start: thefirs tst eps towa rds setting up
yo ur driver's seat can be found here.
R Tips : provides you with information on spe‐
cific everyday situations foryo ur vehicle.
R Bookmarks: you can access your sa ved per‐
sonal bookmar kshere.
R Language: you can set the language forthe
Digital Ope rating Instructions here. 1
Back
2 Add bookmar ks
3 Picture
4 Content area
5 Menu
Some sections of the Digital Operating Instruc‐
tions, e.g. warnings, can be expanded and col‐
lapsed. Ad
ditional options for calling up the Digital
Ope rating In stru ctions
Deep link: pressing and holding down an ent ryin
th eta b bar of the multimedia sy stem opens the
cor responding content in the Digital Operating
Instructions. Vo
ice Control Sy stem: calling up via thevo ice
control sy stem
The Digital Operating Instructions are deactivated
fo r saf etyre asons while driving. 20
Digital Operator's Manual

&
WARNING Risk offire due toflammable
materials on hot parts of theex haust sys‐
tem
Flammable material such as lea ves, grass or
twigs may ignite if they come into contact
wi th hot parts of theex haust sy stem. #
When driving on unpa vedro ads or off-
ro ad, regular lych eck theve hicle under‐
side. #
Remo vetrapped plants or other flam‐
mable material. #
Ifth ere is damage, consult a qualified
specialist workshop immediately. *
NO
TEDama getotheve hicle In
thefo llowing situations, in particular, there
is a risk of damage totheve hicle:
R The vehicle becomes grounded, e.g. on a
high curb or an unpa vedro ad
R The vehicle is driven toofast over an
obs tacle, e.g. a curb, speed bu mpor pot‐
hole
R A heavy object strike sth e underbody or
ch assis components
In situations such as this, the body, the
underbody, chassis components, wheels or
tires could be damaged without the damage
being visible. Components damaged in this
wa y can unexpectedly fail or, in the case of an
accident, may not absorb the loads that arise
as intended.
If th e underbody paneling is damaged, flam‐
mable materials such as lea ves, grass or
twigs can collect between the underbody and
th e underbody paneling. These materials may
ignite if they come into contact wi thhot parts
on theex haust sy stem. #
Have theve hicle checked and repaired
immediately at a qualified specialist
wo rkshop.
or #
If driving saf ety is impaired while con‐
tinuing your journe y,pull over and stop
th eve hicle immediately in accordance
with the traf fic conditions, and contact
a qu alified specialist workshop. Diagnost
ics connection
The diagnostics connection is only intended for
th e connection of diagnostic devices at a quali‐
fi ed specialist workshop. &
WARNING Risk of accident due tocon‐
necting devices tothe diagnostics con‐
nection
If yo u connect equipment toa diagnostics
connection in theve hicle, it may af fect the
operation of vehicle sy stems.
As a result, the operating saf ety of theve hicle
could be af fected. #
Only connect theve hicle diagnostics
connection todevices which ha vebeen
te sted with rega rd totheir use and are
considered safe. &
WARNING Risk of accident due to
objects in the driver's foot we ll
Objects in the driver's foot we ll may impede
pedal tr avel or block a depressed pedal.
This jeopardizes the operating and road
saf ety of theve hicle. #
Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll. #
Always ins tallth efloor mats securely
and as prescribed in order toensure
th at there is alw ays suf ficient room for
th e pedals. #
Do not use loose floor mats and do not
place floor mats on top of one ano ther. *
NO
TEBattery discharging from using
devices connec tedto the diagnostics
connection Using devices at
the diagnostics connection
drains the batter y. #
Check thech arge leve l of the batter y. #
Ifth ech arge leve l is lo w,charge the bat‐
te ry, e.g. bydriving a considerable dis‐
ta nce. Connecting equipment
tothe diagnostics connec‐
tion can lead toemissions monitoring information
being reset, forex ample. This may lead tothe
ve hicle failing tomeet therequ irements of the
next emissions inspection du ring the main
inspection. General no
tes25

Re
stra int sy stem Pr
otection pr ovided bythere stra int sy stem The
restra int sy stem includes thefo llowing com‐
ponents:
R Seat belt sy stem
R Airbags
R Child restra int sy stem
R Child seat securing sy stems
The restra int sy stem can help pr eventtheve hicle
occupants from coming into contact with parts of
th eve hicle interior in theeve nt of an accident. In
th eeve nt of an accident, there stra int sy stem can
also reduce thefo rc es towhich theve hicle occu‐
pants are subjected.
Only a seat belt which is worncor rectly can pro‐
vide the intended le vel of pr otection. Depending
on the de tected accident situation, Emer gency
Te nsioning Devices and/or airbags supplement
th e pr otection of fere dby a cor rectly wornseat
belt. Emer gency Tensioning Devices and/or air‐
bags are not depl oyed in every accident.
Ve hicles with a co-driver bench seat: the Emer‐
ge ncy Tensioning Device on the co-driver seat is
triggered whe ther or not the seat belt tongue is
engaged in the seat belt buckle.
In order forth ere stra int sy stem toprov ide the
intended le vel of pr otection, each vehicle occu‐
pant must obser vethefo llowing information:
R Fasten seat belts cor rectl y.
R Sit in an almost up right seat position with
th eir back against the seat backrest.
R Sit with their feet resting on thefloor, if possi‐
ble.
R Always secure persons under 5 ft(1.50 m)
ta ll in an additional restra int sy stem suitable
fo rth is vehicle.
Ho wever,no sy stem available today can com‐
ple tely eliminate injuries and fata lities in every
accident situation. In particular, the seat belt and
airbag general lydo not pr otect against objects
penetrating theve hicle from the outside. It is also
not possible tocomple tely rule out therisk of
injury caused bythe airbag deploying. Limited pr
otection from there stra int sy stem &
WARNING Risk of inju ryor death from
modifications tothere stra int sy stem
The restra int sy stem can no longer function
cor rectly af ter alterations ha vebeen made.
The restra int sy stem may then not pr otect the
ve hicle occupants as intended byfailing in an
accident or triggering unexpec tedly, forex am‐
ple #
Never alter the parts of there stra int
sy stem. #
Neverta mp er with the wiring or any
electronic component parts or their
software. If it is necessary
toadjust theve hicle toaccom‐
modate a person with disabilities, con tact an
au thorized Mercedes-Benz Center for de tails.
USA only: con tact our Cu stomer Assis tance Cen‐
te r at 1‑8 77‑762‑826 7. Re
stra int sy stem functionality When
the ignition is switched on, a self-test is
per form ed, during which the0075 restra int sys‐
te m wa rning lamp lights up. It goes out no later
th an a few seconds af terth eve hicle is star ted.
The components of there stra int sy stem are then
functional. Re
stra int sy stem malfunction A malfunction has occur
red in there stra int sys‐
te m in thefo llowing cases:
R The 0075 restra int sy stem warning lamp does
not light up when the ignition is switched on.
R The 0075 restra int sy stem warning lamp
lights up continuously or repeatedly during a
journe y. &
WARNING Risk of inju rydue tomalfunc‐
tions in there stra int sy stem
If th ere stra int sy stem is malfunctioning,
re stra int sy stem components may be trig‐
ge red unintentionally or may not deploy as
intended during an accident. This may af fect
th e Emer gency Tensioning Devices or airbags,
fo rex ample. Occupant saf
ety31

#
Have there stra int sy stem checked and
re paired immediately at a qualified spe‐
cialist workshop. Fu
nction of there stra int sy stem in an acci‐
dent How
there stra int sy stem works is de term ined by
th e se verity of the impact de tected and the type
of accident anticipated:
R Frontal impact
R Rear impact
R Side impact
R Rollover
The activation thre sholds forth e components of
th ere stra int sy stem are de term ined based on the
ev aluation of the sensor values measured at vari‐
ous points in theve hicle. This process is pre-
em ptive in nature. The triggering/deployment of
th e components of there stra int sy stem should
ta ke place in good time at thest art of the colli‐
sion.
Fa ctors whi chcan only be seen and measured
af te r a collision has occur red cann otplay a deci‐
sive role in airbag deployment. Nordothey pro‐
vide an indication of airbag deployment.
The vehicle may be deformed significantly with‐
out an airbag being deplo yed. This is the case if
only parts which are relatively easily deformed
are af fected and thera te ofvehicle deceleration
is not high. Con versely, an airbag may be
deplo yedev en though theve hicle suf fers only
minor deformation. If very rigid vehicle parts such
as longitudinal members are hit, forex ample, this
may result in suf ficiently high le vels of vehicle
deceleration.
Depending on the de tected deployment situation,
th e components of there stra int sy stem can be
activated or deplo yed independently of each
ot her:
R Emer gency Tensioning Device: frontal impact,
re ar impact, side impact 1)
,ro llo ver
R Driver's airbag, co-d rive r airbag: frontal
impact
R Side airbag: side impact
R Window cur tain airbag: side impact, rollo ver,
frontal impact
1) Only when theve hicle is equipped with a side
airbag or window cur tain airbag. &
WARNING Risk of bu rns from hot air bag
components
The air bag parts are hot af ter an air bag has
been depl oyed. #
Do not touch the air bag parts. #
Have a deplo yed air bag replaced at a
qu alified specialist workshop as soon as
possible. Fo
ryo ur saf ety and that of your passengers, it is
re commended that you ha vetheve hicle towe dto
a qu alified specialist workshop af ter an accident.
Ta ke this into account, particular lyif an Emer‐
ge ncy Tensioning Device has been trig gered or an
airbag has been deplo yed.
If th e Emer gency Tensioning Devices are trig‐
ge red or an airbag is deplo yed, you will hear a
bang, and a small amount of powder may also be
re leased:
R The bang will not general lyaffect your hear‐
ing.
R Ingeneral, the powder released is not hazard‐
ous tohealth but may cause short-term
breathing dif ficulties topersons suf fering
from as thma or other pulmonary conditions.
Pr ov ided it is safe todo so, lea vetheve hicle
immediately or open the window in order to
pr eve nt brea thing dif ficulties.
Airbags and pyrotech nic Emergency Tensioning
Devices contain pe rchlorate material, which may
re qu ire special handling or environmental pr otec‐
tion measures. National guidelines mu stbe
obser ved during disposal. In California, see
https://www.dtsc.ca.gov/HazardousWas te/
Pe rchlorate/index.cfm. Seat belts
Pr
otection pr ovided bythe seat belt Alw
aysfast enyour seat belt cor rectly before
st arting a journe y.Only a seat belt which is worn
cor rectly can pr ovide the intended le vel of pr otec‐
tion. &
WARNING Risk of inju ryor death due to
incor rectly fastened seat belt
If th e seat belt is not worncor rectly, it cannot
per form its intended pr otective function. 32
Occupant saf ety

&
WARNING Risk of inju ryor death due to
damaged or modified seat belts
Seat belts cann otprov ide pr otection in the
fo llowing situations:
R The seat belt is damaged, has been modi‐
fied, is extremely di rty, bleached or dyed
R The seat belt buckle is damaged or
extreme lydirty
R Modifications ha vebeen made tothe
Emergency Tensioning Device, seat belt
anchorage or seat belt retractor
Seat belts may su stain non-visible damage in
an accident, e.g. due toglass splin ters.
Modified or damaged seat belts could tear or
fa il in theeve nt of an accident, forex ample.
Modified Emer gency Tensioning Devices may
be depl oyed unintentionally or not function as
intended. #
Never modify the seat belts, Emer gency
Te nsioning Devices, seat belt ancho‐
ra ge s or seat belt retractors. #
Makesure that the seat belts are not
damaged, are not wornand are clean. #
Always ha vethe seat belts checked
immediately af ter an accident at a quali‐
fi ed specialist workshop. Only use seat belts which ha
vebeen appr ovedfor
yo ur vehicle bythe sales or ganization named on
th e inside front co ver. &
WARNING Risk of inju ryor death from
deplo yedpy rotech nic Emergency Ten‐
sioning Devices
Py rotech nic Emergency Tensioning Devices
th at ha vebeen deplo yed are no longer opera‐
tional and are unable toper form their inten‐
ded pr otective function. #
Therefore, ha vedeplo yedpy rotech nic
Emergency Tensioning Devices immedi‐
ately replaced at a qualified specialist
wo rkshop. Fo
ryo ur saf ety and that of your passengers, it is
re commended that you ha vetheve hicle towe dto
a qu alified specialist workshop af ter an accident. *
NO
TEDama gecaused bytrapping the
seat belt If an unused seat belt is not fully
retracted, it
may become trapped in the door or in the
seat mechanism. #
Always ensure that an unused seat belt
is fully retracted. Fa
stening and adju sting seat belts If
th e seat belt is pulled quickly or sharpl y,the
seat belt retractor lo cks. The seat belt stra p can‐
not be pulled out any fur ther. #
Always engage seat belt tongue 2ofthe
seat belt into seat belt buckle 1ofthe cor‐
re sponding seat. #
Press and hold the seat belt outlet release
and slide seat belt outlet 3into the desired
position. #
Let go of the seat belt outlet release and
ensure that seat belt outlet 3locksinto
position.
Ve hicles with single co-driver seat:
* NO
TEDepl oyment of the Emer gency Ten‐
sioning Device when the front-passenger
seat is unoccupied If
th e seat belt tongue is engaged in the seat
belt buckle of the unoccupied front-passen ger
seat, the Emer gency Tensioning Device may
also depl oyintheeve nt of an accident along
wi th other sy stems. #
Only one person should use each seat
belt at any one time. 34
Occupant saf ety