2020 MERCEDES-BENZ SPRINTER brake

R
Fasten the load tothe tie-down eyes and dis‐
tribute the load evenly among them.
R Use tie-down eyes and fastening components
which are suitable forth ewe ight and size of
th e load. Load distribution
* NO
TERisk of damage tothefloor co ver‐
ing Excessive point loading on
the cargo com‐
partment floor or on the load area can nega‐
tively af fect the driving characteristics and
could damage thefloor co vering. #
Vehicles with rear-wheel drive: dis‐
tribu tethe load uniformly. When doing
so, ensure that theove rall cen ter of
gr av ity of the load is alw ays as low and
close tothe center as possible and
between the axles near there ar axle. #
Vehicles with all-wheel drive: distrib‐
ute the load uniforml y.When doing so,
ensure that theove rall cen ter of gr avity
of the load is alw ays as low and close to
th e center as possible and between the
axles. Fo
r Cargo Vans, buses and Passenger Vans:
R Always transport loads in the cargo compart‐
ment.
R Always place the load against the seat backr‐
ests of there ar ben chseat.
R Movelarge and heavy loads as farto wa rds
th e front of theve hicle as possible in the
direction of tra vel against there ar ben ch
seat. Stow loads flush with there ar ben ch
seat.
R Always additionally securethe load with suita‐
ble load securing aids or tie downs.
R The load must not pr otru de abo vethe upper
edge of the seat backrests.
R Transport loads behind seats that are not
occupied.
R Ifth ere ar ben chseat is not occupied, insert
th e seat belts crosswise into the seat belt
buckle of the opposite seat belt. Securing loads
Note
s on load securing &
WARNING Risk of accident and injury
due toincor rect use of the lashing stra ps
If yo u attach the lashing stra p incor rectly
when secu ring loads, thefo llowing may occur
in theev ent of abrupt changes in direction,
braking maneuver or an acciden t:
R The tie-down eyes may become de tach ed
or the lashing stra p may tear if the per‐
missible load is exceeded.
R The load cann otbe restra ined.
This may cause the load toslip, tip over or be
fl ung about, striking vehicle occupants. #
Alwayste nsion the lashing stra ps in the
proper manner and only between the
described tie-down eyes. #
Always use lashing stra ps designed spe‐
cifically forth e loads. %
Obser
vethe information relating tothe maxi‐
mum loading capacity of the individual cargo
tie-down point. If you combine various cargo
tie-down points tosecure a load, alw aysta ke
th e maximum loading capacity of thewe ak‐
est cargo tie-down point into account. During
maximum full- stop braking, forc es may act
which can multiply thewe ight of the load.
Alw ays use se veral cargo tie-down points to
distribute and spread the load. Spread the
load evenly between the cargo tie-down
points or tie-down eyes.
Alw ays obser vethe operating instructions or the
lashing stra p manufacturer's instructions forthe
operation of the lashing stra p.
Obser vethe information relating tothe maximum
loading capacity of the cargo tie-down points
(/ page 353).
As the driver, you are responsible for ensuring the
fo llowing:
R The load is secured against slipping, tipping,
rolling or falling off.
Ta ke usual traf fic conditions as well as swerv‐
ing or full brake application and bad roads
into account.
R The applicable requ irements and guidelines
re lating toload-securing practices are met.
If th is is not the case, this may con stitute a
punishable of fense, depending on local legis‐ 272
Transporting

#
Place a suitable collector beneath drain hose
2. #
Switch on the ignition. #
Open drain scr ew1 until thewate r/fuel
mixture emerges from drain hose 2.#
Close drain scr ew1 as soon as around
0.2 qt (0.2 liter) of thewate r/fuel mixture has
been collected.
Af ter 30 seconds, the electrical fuel pump
automatically stops the discharge of the
wate r/fuel mixture. #
After draining, switch off the ignition. #
Dispose of the collected water/fuel mixture
in an environmentally responsible manner,
e.g. at a qualified specialist workshop. #
Check that drain scr ew1 has been closed.
If th e engine is running while drain scr ew1
is open, you will lose fuel thro ugh drain hose
2. #
Close the hood (/ page278). #
003A The indicator lamp does not go out
af te r draining: drainthe fuel filter again. #
003AThe indica tor lamp does not go out
af te r the second draining: consult aquali‐
fi ed specialist workshop.
Mercedes-Benz recommends that you ha vethe
fuel filter drained at a qualified specialist work‐
shop. Cleaning and care
Note
s onwashing theve hicle in an automatic
car wash &
WARNING Risk of accident due to
re duced braking ef fect af terwa shing the
ve hicle
The braking ef fect is reduced af terwa shing
th eve hicle. #
Afterth eve hicle has been washed,
brake carefully while paying attention to
th e traf fic conditions until the braking
ef fect has been ful lyrestored. *
NO
TERisk of damage tothe paintwork
and plastic components If
yo uwa sh your vehicle in Touchless Auto‐
matic Car Wash sy stems that use special
cleaning agents, the cleaning agents used can damage
the paintwork or plastic components
of theve hicle. #
Do not wash theve hicle in Touchless
Au tomatic Car Wash sy stems that use
special cleaning agents. Make sure
that the automatic car wash is suitable
fo rth e size of theve hicle.
Before washing theve hicle in an automatic car
wa sh, fold in the outside mir rors and remo veany
additional antennas. Otherwise, the outside mir‐
ro rs, antennas or theve hicle itself could be dam‐
aged.
Make sure any additional antennas are re-ins tal‐
led and that the outside mir rors are fully folded
out again when you lea vethe automatic car
wa sh.
To avo id damage to yourvehicle, obser vethefo l‐
lowing before using an automatic car wash:
R the side windo wsand the sliding window are
comple tely closed.
R the blo werfo rve ntilation and heating is
switched off.
R the windshield wiper switch is in position 005A.
If th eve hicle is very dirty, wash off excess dirt
before cleaning theve hicle in an automatic car
wa sh.
% Re
moving thewa x from the windshield and
th e wiper rubbers af terwa shing theve hicle,
will help avoid smearing and reduce wiper
noise. Note
s on use of a po werwa sher &
WARNING Risk of accident when using
high-pressu recleaning equipment wi th
ro und-spr aynozzles
The wate r jet from a round-spray nozzle (dirt
grinder) may cause damage totires and sus‐
pension components that is not visible.
Components damaged in this wa y may fail
unexpec tedly. #
Do not use high-p ressure cleaning
equipment with round-spray nozzles to
clean your vehicle. #
Damaged tires or suspension compo‐
nents must be replaced immediatel y. Ne
ver use a po werwa sher in theve hicle interior.
The pressurized water created bythe po wer 286
Maintenance and care

Obser
vethefo llowing no tes: Note
s on cleaning and car eAvoiding paintwork damage
Pa int
R
Insect remains: soak with insect
re mo ver and then wash off.
R Bird droppings: soak with water and
th en wash off.
R Remo vecoolant, tree resin, oils,
fuels and greases: rubge ntly wi th a
clo thsoaked in petroleum ether or
lighter fluid.
R Brake fluid: wash off with water.
R Tarst ains: use tarre mo ver.
R Wax: use a silicone remo ver. R
Do not af fix st icke rs,fi lms or similar.
R Remo vedirt as soon as possible.
Mat tefinish
R
Only use care products appr ovedfor
Mercedes-Benz. R
Do not polish theve hicle and alloy
wheels.
R Do not use a wash program that
ends with a hot wax treatment in
au tomatic car washes.
R Do not use paint cleaners, buf fing or
polishing products, or gloss preserv‐
ers, e.g. wax.
R Have paint repairs car ried out in a
qu alified specialist workshop onl y. Note
s onthe care of vehicle parts &
WARNING Risk of entrapment if the
windshield wipers are swit ched on while
th e windshield is being cleaned
If th e windshield wipers are set in motion
while you are cleaning the windshield or
wiper blades, you can be trapped bythe wiper
arm. #
Always switch off the windshield wipers
and the ignition before cleaning the
windshield or wiper blades. &
WARNING Risk of bu rning from theta il‐
pipe or tailpipe trim
The tailpipe and tailpipe trim can become
ve ry hot. If you come into con tact wi th these
car parts, you could burn yourself. #
Always be particularly careful when in
th e vicinity of theta ilpipe and tailpipe
trims and supervise children very
closely when in this area. #
Before any con tact, allow the car parts
to cool down. 288
Maintenance and care

Obser
vethefo llowing no tes: Note
s on cleaning and car ePreve nting damage totheve hicle
Wheels/rims Usewate r and acid-free wheel cleaner. R
Do not use acidic wheel cleaners to
re mo vebrake dust. Otherwise, wheel
bolts and brake components may be
damaged.
R Toavo id cor rosion of brake discs and
brakepads, drive for a few minutes
af te r cleaning before parking the
ve hicle. The brake discs and brake‐
pads warm up and dry out.
Wi ndo ws
Clean wind owsinside and outside with a
damp clo thand with a cleaning agent
re commended for Mercedes-Benz . Do not use dry clo
ths or abrasive or sol‐
ve nt-based cleaning agents toclean the
inside of windo ws.
Wi per blades
Carefully clean thefo lded-a way wiper
blades with a damp clo th.Do not clean
the wiper blades too of ten.
Ex terior
lighting Clean
the lenses with a wet sponge and
mild cleaning agent, e.g. car sha mpoo. Only use cleaning agents or clo
ths suita‐
ble for plast ic lenses.
Sensors Cleanthe sensors in the front and rear
bumper and in thera diator grill with a
soft clo thand car shampoo. When using a po
werwa sher, keep a min‐
imum dis tance of 11.8 in (30 cm).
Re ar view
camera and
360° Cam‐
era Use clean
water and a soft clo thtoclean
th e camera lens. Do not use a po
werwa sher.
Tr ailer hitch
R
Remo vetraces of rust on the ball,
e.g. with a wire brush.
R Remo vedirt with a lint-free clo th.
R After cleaning, lightly oil or grease
th e ball head.
R Obser vethe no tes on care in the
trailer hitch manufactu rer's operat‐
ing instructions. Do not clean
the ball neck with a po wer
wa sher or sol vent.
Sliding door R
Remo vefore ign objects from the
vicinity of the contact plates and
contact pins of the sliding door.
R Clean the contact plates and contact
pins with a mild cleaning agent and a
soft clo th. Do not oil or grease
the contact plates
and the contact pins. Maintenance and care
289

Obser
vethe additional following points during
st arting assistance:
R Starting assis tance may only be pr ovided
using batteries with a nominal voltage of 12 V
R The vehicles must not touch each other
R Vehicles with a gasoline engine: only per‐
fo rm starting assis tance when the engine and
ex haust sy stem are cold #
Vehicles with a battery main switch: check
whe ther the battery main switch is inser ted
( / page 120) #
Secure theve hicle using the parking brake. #
Vehicles with automatic transmission:
shift the transmission toposition 005D. #
Switch off the ignition and all electrical con‐
sumers. #
Open the hood (/ page278). Example: jump-s
tart connection
% Right-hand drive
vehicle: the jump-s tart
connection may be on the opposite side. #
Remo vethe co ver from the positive term inal
on the donor batter y. #
First, connect the positive term inal clamp of
th e jumper cables/charging cables tothe
positive term inal of theot her vehicle's bat‐
te ry. #
With positive term inal clamp 2ofthe
jumper cable/charging cable, slide thered
pr otective cap on jump-s tarting connection
1 back with a clockwise turn. #
Connect theot her positive term inal clamp to
th e positive term inal of jump-s tart connection
1. #
During starting assistance: start the engine
of the donor vehicle and let it run at idle
speed. #
First, connect the negative term inal clamp of
th e jumper cable/charging cable tothe nega‐
tive pole of the donor batter y. #
Connect theot her negative term inal clamp of
th e jumper cable/charging cable toaground
po int on your ow nve hicle (a bare me tal part
in the engine compartment). #
During starting assistance: start the engine
on your ow nve hicle. #
When charging: start thech arging process. #
During starting assistance: letthe engine
ru nfo r a few minutes. #
During starting assistance: before discon‐
necting the jumper cable, switch on an elec‐
trical consumer on your ow nve hicle, e.g. the
re ar wind owheater or lighting.
When thest arting assis tance/charging process is
comple te: #
Remo vethe jumper cables/charging cables
in reve rse order: firs tth e negative clamp from
th e ground point in the engine compartment,
th en the negative clamp from the donor bat‐
te ry. Then the positive clamp from the posi‐
tive term inal of jump-s tart connection 1,
th en the positive clamp of the donor batter y.
The red pr otective cap springs back toits ini‐
tial position when positive term inal clamp 2
is disconnected from jump-s tarting connec‐
tion 1.
Yo u can obtain fur ther information at a qualified
specialist workshop. Installing/removing
thefloor co vering (vehi‐
cles with rear wheel drive) &
WARNING Risk of accident due to
objects in the driver's foot we ll
Objects in the driver's foot we ll may impede
pedal tr avel or block a depressed pedal.
This jeopardizes the operating and road
saf ety of theve hicle. #
Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll. Breakdown assis
tance 297

Pe
rm issible towing me thods Bo
th axles on the
gr ound Fr
ont axle raised Re
ar axle raised
Ve hicles with auto‐
matic transmission and
re ar-wheel drive Ye
s, no fur ther than
31 miles (50 km) at
31 mp h (50 km/h) Ye
s, no fur ther than
31 miles (50 km) at
31 mp h (50 km/h) Ye
s, if thesteering
wheel is fixe d in the
center position wi th a
st eering wheel lock
Ve hicles with all-wheel
drive Ye
s, no fur ther than
31 miles (50 km) at
31 mp h (50 km/h) No
NoTo
tow with a raised axle: towing should be per‐
fo rm ed byato wing compan y. To
wing away theve hicle with bo thaxles on
th egr ound #
Obser vethe no tes on permissible towing
me thods (/ page 300). #
Make sure that the battery is connected and
ch arge d.
When the battery is dischar ged, thefo llowing sit‐
uations occur:
R The engine cannot be star ted.
R It is not possible torelease or apply the elec‐
tric parking brake.
R Vehicles with automatic transmission: the
automatic transmission cannot be shif tedto
position 005Cor005D.
* NO
TEDama gedue to to wing away at
exc essively high speeds or over long dis‐
ta nces The driv
etra in could be damaged when towing
at exc essively high speeds or over long dis‐
ta nces. #
Atowing speed of 30 mph (50 km/h)
must not be exceeded. #
Atowing distance of 30 miles (50 km)
must not be exceeded. %
Ve
hicles with automatic transmission
and rear wheel drive: ifth ere is a malfunc‐
tion, the automatic transmission may be
loc ked in position 005D. If
th e automatic transmission cann otbe shif‐
te dto position 005C, transport theve hicle
(/ page 303). A towing vehicle with lifting
equipment is requ ired forve hicle transport. &
WARNING Risk of accident when towing
a ve hicle which is too heavy
If th eve hicle being tow- star ted or towed
aw ay is heavier than the permissible gross
mass of your vehicle, thefo llowing situations
can occur:
R The towing eye may become de tach ed.
R The vehicle/trailer combination may
swer veoreve nove rturn. #
If ano ther vehicle is tow- star ted or
to we daw ay, its weight must not exceed
th e permissible gross mass of your own
ve hicle. If a
vehicle needs tobe towe d or tow star ted, its
we ight should not be greaterth at the permissible
gross mass of theto wing vehicle. #
Information on theve hicle's permissible gross
mass can be found on theve hicle identifica‐
tion plate (/ page 338). #
Vehicles with automatic transmission: do
not open the driver's or co-driver door, as the
automatic transmission will automatically
shift toposition 005D. #
Installth eto wing eye (/ page 304). #
Secure theto wing device. Breakdown assis
tance 301

*
NO
TEDama gedue toincor rect connec‐
tion of theto w bar #
Only connect theto w rope or tow bar to
th eto wing eyes. %
Yo
u can also secure theto wing device tothe
trailer hitch.
* NO
TEDama geand risk of accident when
to wing with a tow rope There is a
risk of an accident if you do not
obse rve saf ety and pr otective measures when
to wing using a tow rope.
Obser vethefo llowing points when towing
with a tow rope: #
Secure theto w rope on the same side
on bo thvehicles, if possible. #
Make sure theto w rope does not
exc eed the legally prescribed length. #
Mark theto w rope in the middle, e.g.
with a white clo th(30 x 30 cm). This
makes other road users aware that a
ve hicle is being towe d. #
Obser vethe brake lamps of theto wing
ve hicle while driving. Alw ays maintain a
dis tance that ensures theto w rope does
not sag. #
Do not use steel cables or chains to tow
yo ur vehicle. Otherwise, you could dam‐
age theve hicle. #
Deactivate automatic locking (/ page 50).#
Do not activate the HOLD function. #
Deactivate theto w- aw ay alarm (/ page 62). #
Deactivate Active Brake Assi st (/ page 150). #
Vehicles with automatic transmission:
shift the automatic transmission toposition
005C. #
Release the parking brake. &
WARNING Risk of accident due tolimi‐
te d saf ety-re lated functions during the
to wing process
Saf ety-re lated functions are limited or no lon‐
ge rav ailable in thefo llowing situations:
R the ignition is switched off.
R the brake sy stem or po werst eering sys‐
te m is malfunctioning.
R the energy supply or the on-board electri‐
cal sy stem is malfunctioning.
When your vehicle is then towe daw ay, signifi‐
cantly more ef fort may be requ ired tosteer
and brake than is normally required. #
Use a tow bar. #
Make sure that thesteering wheel can
mo vefreely, before towing theve hicle
aw ay. *
NO
TEDama gedue toexc essive tractive
po wer If
yo u pull away sharpl y,the tractive po wer
may be too high and theve hicles could be
damaged. #
Pull away slowly and smoo thly. To
wing a vehicle with the front or rear axle
ra ised *
NO
TEDama gewhen the ignition is
switched on If
yo u lea vethe ignition switched on when
to wing theve hicle with the front or rear axle
ra ised, ESP ®
actuation can damage the brake
sy stem. #
The ignition must be switched off. *
NO
TEDama gedue toincor rect remo val
or ins tallation of the propeller shafts When ins
talling the propeller shafts, they can
be damaged if you do not use new sc rews.
Alw ays use new scr ews when ins talling the
propeller shafts.
Only ha vethe propeller shafts ins talled or
re mo vedby qualified, skilled personnel. 302
Breakd own assi stance

%
If
th e front axle is damaged, raise theve hicle
at the front axle and if there ar axle is dam‐
aged, raise theve hicle at there ar axle.
% Ve
hicles with automatic transmission
and rear-wheel drive: ifth ere is a malfunc‐
tion, the automatic transmission may be
loc ked in position 005D.
If th e automatic transmission cann otbe shif‐
te dto position 005C, transport theve hicle
(/ page 303). A towing vehicle with lifting
equipment is requ ired forve hicle transport. #
Obser vethe no tes on permissible towing
me thods (/ page 300). #
The propeller shafts tothe drive axles must
be remo ved if the maximum permissible tow‐
ing dis tance is exceeded. #
Vehicles with automatic transmission:
shift the automatic transmission toposition
005C. #
Release the parking brake. #
Switch off the ignition. Loading
theve hicle for transport #
Obser vethe no tes on permissible towing
me thods (/ page 301, 302). #
Connect theto w bar totheto wing eyeto load
th eve hicle. #
Vehicles with automatic transmission:
shift the automatic transmission toposition
005C.
% Ve
hicles with automatic transmission: in
th eeve nt of damage tothe electrics, the
automatic transmission may be loc ked in
position 005D.Toshift toposition 005C, provide
th e on-board electrical sy stem with po wer
( / page 295). #
Load theve hicle onto the transpor ter. #
Vehicles with automatic transmission:
shift the automatic transmission toposition
005D. #
Use the parking brake tosecure theve hicle
against rolling away. #
Only secure theve hicle bythe wheels. Ve
hicles with all-wheel drive/vehicles with
automatic transmission #
Make sure that the front and rear axles come
to rest on the same transpor tation vehicle.
* NO
TEDama getothe driv etra in due to
incor rect positioning #
Do not position theve hicle abo vethe
connection point of the transport vehi‐
cle. *
NO
TEVehicle damage due toimproper
loading An all-wheel drive
vehicle may be damaged if
it is tilted, pushed or mo ved while being loa‐
ded using a hydraulic platform. #
When loading a vehicle with all-wheel
drive, theve hicle should only be mo ved
and positioned byits own po wer. #
The vehicle and the sur face it is posi‐
tioned on should no longer be mo ved
when theke y is remo ved or if the door
is open. To
wing eyesto rage location The
towing eye is located in theve hicle tool kit in
th e front-passen gerfo ot we ll (/ page 305). Breakdown assis
tance 303