2020 CHRYSLER PACIFICA Owners Manual

2020
PACIFICA AND VOYAGER
©2020 FCA US LLC. All Rights Reserved. Chrysler is a registered trademark of FCA US LLC or FCA Canada Inc., used under license. App Store is a registered trademark of Apple Inc. Google Play Store is a registered trademark of Google.
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Third EditionPacifica and Voyager
OWNER’S MANUAL
2020owners.mopar.ca
DOWNLOAD A FREE ELECTRONIC COPY OF THE MOST UP-TO-DATE OWNER’S MANUAL, UCONNECT AND WARRANTY BOOKLETS
U. S. Canada
mopar.com/om
Whether it’s providing information about specific product features, taking a tour through your vehicle’s heritage, knowing what steps to take
following an accident or scheduling your next appointment, we know you’ll find the app an important extension of your Chrysler brand vehicle.
Simply download the app, select your make and model and enjoy the ride. To get this app, go directly to the App Store® or Google Play® Store and enter
the search keyword “Chrysler” (U.S. residents only).

WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway motor vehicle can
expose you to chemicals including engine exhaust, carbon monoxide, phthalates, and lead, which are known to the
State of California to cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid
breathing exhaust, do not idle the engine except as necessary, service your vehicle in a well-ventilated area and
wear gloves or wash your hands frequently when servicing your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual may also include a
description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and equipment described in this manual
that are not on this vehicle. FCA US LLC reserves the right to make changes in design and specifications, and/or make additions to or improvements to its products without
imposing any obligation upon itself to install them on products previously manufactured.
With respect to any vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc.
used in substitution therefore.
If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling 1-800-247-9753 (U.S.)
or 1-800 -387-1143 (Canada) or by contacting your dealer.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/ Uconnect manuals and
Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase replacement kits by visiting www.techauthority.com and Canadian
residents can purchase replacement kits by calling 1-800 -387-1143.
The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting in an accident and personal
injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature that may take their attention off the road. Use of any
electrical devices, such as cellular telephones, computers, portable radios, vehicle navigation or other devices, by the driver while the vehicle is moving is dangerous and
could lead to a serious accident. Texting while driving is also dangerous and should never be done while the vehicle is moving. If you find yourself unable to devote your
full attention to vehicle operation, pull off the road to a safe location and stop your vehicle. Some states or provinces prohibit the use of cellular telephones or texting
while driving. It is always the driver’s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Chrysler brand vehicle and to provide a convenient reference source
for common questions.
Not all features shown in this manual may apply to your vehicle. For additional information, visit www.mopar.com (U.S.), www.mopar.ca (Canada) or your
local Chrysler brand dealer.
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously impaired with blood
alcohol levels far below the legal minimum. If you are drinking, don’t drive. Ride with a designated non-drinking driver,
call a cab, a friend or use public transportation.
DRIVING AND ALCOHOL
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower and your judgment
is impaired when you have been drinking. Never drink and then drive.
WARNING!

TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
11
1 INTRODUCTION ............................................................................................................................. 9
2 GETTING TO KNOW YOUR VEHICLE ..................................................................................12
3 GETTING TO KNOW YOUR INSTRUMENT PANEL ...................................................... 125
4 SAFETY ......................................................................................................................................... 152 5 STARTING AND OPERATING ............................................................................................... 219
6 IN CASE OF EMERGENCY .....................................................................................................301 7 SERVICING AND MAINTENANCE ...................................................................................... 345
8 TECHNICAL SPECIFICATIONS ............................................................................................ 388
9 MULTIMEDIA .............................................................................................................................. 397
10 CUSTOMER ASSISTANCE .....................................................................................................499 11 INDEX .............................................................................................................................................503

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INTRODUCTION
HOW TO USE THIS MANUAL ................................10
Essential Information .................................. 10
Symbols ........................................................ 10
WARNINGS AND CAUTIONS ...............................10
VEHICLE MODIFICATIONS/ALTERATIONS ........11
GETTING TO KNOW YOUR VEHICLE
VEHICLE USER GUIDE — IF EQUIPPED ...............12
KEYS ......................................................................13
Key Fob......................................................... 13
IGNITION SWITCH .................................................18
Keyless Enter-N-Go — Ignition ..................... 18
REMOTE STARTING SYSTEM — IF EQUIPPED ...19
How To Use Remote Start ........................... 20
Remote Start Cancel Message —
If Equipped ................................................... 20 To Enter Remote Start Mode ...................... 21
To Exit Remote Start Mode Without Driving
The Vehicle .................................................. 21 To Exit Remote Start Mode And Drive The
Vehicle .......................................................... 21 Remote Start Comfort Systems —
If Equipped ................................................... 21 General Information .................................... 22 SENTRY KEY.......................................................... 22
Key Programming ....................................... 23
Replacement Keys....................................... 23
General Information .................................... 23
VEHICLE SECURITY ALARM — IF EQUIPPED ..... 24
To Arm The System ..................................... 24
To Disarm The System ................................ 24
Rearming Of The System............................. 25
DOORS ................................................................... 25
Manual Lock ................................................ 25
Central Lock/Unlock — If Equipped ............ 26
Unlock Doors Automatically On Exit — If
Equipped ...................................................... 27 Keyless Enter-N-Go — Passive Entry........... 27
Manual Sliding Side Door............................ 30
Power Sliding Side Door — If Equipped ...... 30
Hands-Free Sliding Doors — If Equipped.... 32
Child Locks ................................................... 32
DRIVER MEMORY SETTINGS — IF EQUIPPED .. 34
Programming The Memory Feature............ 34
Linking And Unlinking The Key Fob To
Memory ........................................................ 34 Memory Position Recall............................... 35 SEATS ....................................................................35
Manual Adjustment (Front Seats) — If
Equipped ...................................................... 35 Manual Adjustment (Rear Seats) ............... 37
Power Adjustment (Front Seats) —
If Equipped ................................................... 48 Power Adjustment (Rear Seats) —
If Equipped ................................................... 50 Heated Seats ............................................... 53
Ventilated Seats — If Equipped................... 54
Adjustable Armrest (Front Seats) —
If Equipped ................................................... 54 Plastic Grocery Bag Retainer Hooks .......... 54
HEAD RESTRAINTS ..............................................55
Head Restraints — Front Seats................... 55
Head Restraints — Second Row
Quad Seats .................................................. 56 Head Restraints — Second Row Bench...... 56
Head Restraints — Third Row ..................... 57
STEERING WHEEL.................................................58
Tilt/Telescoping Steering Column .............. 58
Heated Steering Wheel — If Equipped ....... 58

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MIRRORS ..............................................................59 Inside Day/Night Mirror — If Equipped ....... 59
Automatic Dimming Mirror —
If Equipped .................................................. 60 Outside Mirrors ........................................... 60
Driver's Outside Automatic Dimming
Mirror — If Equipped .................................... 60 Conversation Mirror ..................................... 60
Power Mirrors — If Equipped ...................... 61
Outside Mirrors Folding Feature ................. 61
Heated Mirrors — If Equipped ..................... 61
Tilt Side Mirrors In Reverse (Available With
Memory Seat Only) — If Equipped............... 61 Power Folding Mirrors — If Equipped .......... 62
Illuminated Vanity Mirrors — If Equipped .. 62
EXTERIOR LIGHTS ................................................63
Multifunction Lever ...................................... 63
Headlight Switch .......................................... 63
Daytime Running Lights (DRLs) —
If Equipped ................................................... 63 High/Low Beam Switch ............................... 64
Automatic High Beam — If Equipped ......... 64
Flash-To-Pass .............................................. 64
Automatic Headlights — If Equipped .......... 64
Headlights On With Wipers — If Equipped.. 65
Headlight Delay — If Equipped .................... 65
Lights-On Reminder .................................... 65
Front Fog Lights — If Equipped .................. 65
Turn Signals ................................................. 65
Lane Change Assist — If Equipped ............. 66
Battery Protection ....................................... 66 INTERIOR LIGHTS ................................................ 66
Courtesy/Interior Lighting .......................... 66
WINDSHIELD WIPER AND WASHERS .............. 68
Windshield Wiper Operation ....................... 68
Rain Sensing Wipers — If Equipped............ 69
Rear Wiper And Washer .............................. 70
CLIMATE CONTROLS ........................................... 70
Manual Climate Controls Overview ............ 70
Automatic Climate Control Overview .......... 80
Climate Control Functions........................... 90
Automatic Temperature Control (ATC) — If
Equipped ..................................................... 90 Operating Tips ............................................. 91
WINDOWS ............................................................. 93
Power Windows............................................ 93
PANORAMIC SUNROOF — IF EQUIPPED ........... 95
Opening Sunroof .......................................... 95
Closing Sunroof............................................ 96
Wind Buffeting ............................................. 96
Power Sunshade — If Equipped .................. 96
Pinch Protect Feature.................................. 97
Sunroof Maintenance.................................. 97
Ignition Off Operation .................................. 97
HOOD .................................................................... 97
Opening ........................................................ 97
Closing .......................................................... 98 LIFTGATE ................................................................99
Opening ........................................................ 99
Closing.......................................................... 99
Power Liftgate — If Equipped .................... 100 Hands-Free Liftgate — If Equipped ........... 101
Cargo Area Features ................................. 103
GARAGE DOOR OPENER — IF EQUIPPED ....... 109
Before You Begin Programming
HomeLink® ................................................ 109 Canadian/Gate Operator Programming... 111
Using HomeLink®...................................... 112
Security ...................................................... 112Troubleshooting Tips ................................. 112General Information .................................. 113
INTERNAL EQUIPMENT ..................................... 113
Storage ....................................................... 113
Sun Screens — If Equipped ....................... 117Power Outlets ............................................ 118Power Inverter — If Equipped ................... 119
Cigar Lighter — If Equipped ...................... 120
Smoker's Package Kit — If Equipped ....... 120
Overhead Sunglass Storage ..................... 120
STOW ‘N PLACE ROOF RACK —
IF EQUIPPED ...................................................... 121
Deploying The Crossbars .......................... 121
Stowing The Crossbars.............................. 123

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GETTING TO KNOW YOUR INSTRUMENT PANEL
INSTRUMENT CLUSTER..................................... 125
Instrument Cluster Descriptions ...............126
INSTRUMENT CLUSTER DISPLAY ................... 127
Instrument Cluster Display Location And
Controls ......................................................128 Oil Life Reset ..............................................129
Fuel And Oil Refresh Mode .......................129
KeySense Cluster Messages —
If Equipped .................................................130 Instrument Cluster Display Menu Items ..131
Battery Saver On/Battery Saver Mode
Message — Electrical Load Reduction
Actions — If Equipped ................................138 Instrument Cluster Display Programmable
Features Screen Setup.............................. 139
TRIP COMPUTER ............................................... 140
WARNING LIGHTS AND MESSAGES ............... 141
Red Warning Lights....................................141
Yellow Warning Lights ...............................144
Yellow Indicator Lights...............................147
Green Indicator Lights ...............................148
Blue Indicator Lights ..................................149White Indicator Lights................................149
ONBOARD DIAGNOSTIC SYSTEM — OBD II .... 150
Onboard Diagnostic System (OBD II)
Cybersecurity..............................................150
EMISSIONS INSPECTION AND MAINTENANCE
PROGRAMS ........................................................ 151
SAFETY
SAFETY FEATURES .............................................152 Anti-Lock Brake System (ABS) ................. 152
Electronic Brake Control (EBC) System ... 153
AUXILIARY DRIVING SYSTEMS.........................159 Blind Spot Monitoring (BSM) —
If Equipped ................................................. 159 Forward Collision Warning (FCW) With
Mitigation — If Equipped............................ 164 Tire Pressure Monitoring
System (TPMS) .......................................... 167
OCCUPANT RESTRAINT SYSTEMS .................. 171 Occupant Restraint Systems Features .... 171
Important Safety Precautions ................... 172
Seat Belt Systems ..................................... 172
Supplemental Restraint Systems (SRS)... 184
Child Restraints ......................................... 198
Transporting Pets ...................................... 215
SAFETY TIPS ....................................................... 216 Transporting Passengers .......................... 216Exhaust Gas .............................................. 216
Safety Checks You Should Make Inside
The Vehicle ................................................ 217 Periodic Safety Checks You Should Make
Outside The Vehicle ................................... 218
STARTING AND OPERATING
STARTING THE ENGINE .....................................219 Normal Starting.......................................... 219Cold Weather Operation (Below –22°F
Or −30°C) ................................................. 223 After Starting — Warming Up The
Engine ........................................................ 223 If Engine Fails To Start ............................. 223
To Turn Off The Engine Using ENGINE
START/STOP Button .................................. 223
ENGINE BLOCK HEATER — IF EQUIPPED ....... 224
ENGINE BREAK-IN RECOMMENDATIONS ...... 224
PARK BRAKE...................................................... 225 Electric Park Brake (EPB) ......................... 225
AUTOMATIC TRANSMISSION ........................... 228 Ignition Park Interlock ............................... 229Brake/Transmission Shift Interlock
System........................................................ 229 Nine-Speed Automatic Transmission ...... 230
Gear Ranges .............................................. 230
ACTIVE NOISE CANCELLATION ........................ 234
POWER STEERING............................................. 234
STOP/START SYSTEM — IF EQUIPPED ........... 235
Auto Stop/Start.......................................... 235
Possible Reasons The Engine Does Not
Autostop ..................................................... 235 To Start The Engine While In Auto
Stop/Start .................................................. 236 To Manually Turn Off The Stop/Start
System........................................................ 236 To Manually Turn On The Stop/Start
System........................................................ 237 System Malfunction................................... 237

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SPEED CONTROL — IF EQUIPPED .................... 237 To Activate .................................................. 238To Set A Desired Speed .............................238To Vary The Speed Setting ........................ 238To Accelerate For Passing .........................239
To Resume Speed ..................................... 239To Deactivate ............................................239
ADAPTIVE CRUISE CONTROL (ACC) —
IF EQUIPPED ....................................................... 239
Adaptive Cruise Control (ACC)
Operation ....................................................241 Activating Adaptive Cruise
Control (ACC) ..............................................241 To Activate/Deactivate .............................. 242
To Set A Desired ACC Speed .....................242To Cancel ....................................................243
To Turn Off .................................................. 243To Resume .................................................243
To Vary The Speed Setting ........................ 243Setting The Following Distance In ACC.....245
Overtake Aid ...............................................246ACC Operation At Stop ...............................246
Adaptive Cruise Control (ACC) Menu ........247Display Warnings And Maintenance.........247
Precautions While Driving With ACC .........249
General Information ..................................251Normal (Fixed Speed) Cruise Control
Mode...........................................................252 PARKSENSE REAR PARK ASSIST —
IF EQUIPPED ...................................................... 254
ParkSense Sensors ................................... 255
ParkSense Visual Alert .............................. 255
ParkSense Display ..................................... 255
Enabling And Disabling ParkSense .......... 257Service The ParkSense Rear Park Assist
System ........................................................ 258 Cleaning The ParkSense System.............. 258
ParkSense System Usage Precautions .... 258
PARKSENSE FRONT AND REAR PARK
ASSIST — IF EQUIPPED .....................................259
ParkSense Sensors ................................... 261
ParkSense Visual Alert .............................. 261
ParkSense Display ..................................... 261
Enabling And Disabling ParkSense .......... 266Service The ParkSense Park Assist
System ........................................................ 266 Cleaning The ParkSense System.............. 267
ParkSense System Usage Precautions .... 267
PARKSENSE ACTIVE PARK ASSIST
SYSTEM — IF EQUIPPED ....................................268
Enabling And Disabling The ParkSense
Active Park Assist System ......................... 268 Parallel Parking Space Assistance
Operation/Display...................................... 269 Perpendicular Parking Space Assistance
Operation/Display...................................... 274 LANESENSE — IF EQUIPPED ........................... 280
LaneSense Operation................................ 280
Turning LaneSense On Or Off ................... 280
LaneSense Warning Message .................. 281Left Lane Departure — Only Left Lane
Detected..................................................... 281 Changing LaneSense Status..................... 282
PARKVIEW REAR BACK UP CAMERA ............. 283
SURROUND VIEW CAMERA SYSTEM — IF
EQUIPPED .......................................................... 284
REFUELING THE VEHICLE ................................. 286
VEHICLE LOADING ............................................. 288 Certification Label ..................................... 288
TRAILER TOWING ............................................. 289
Common Towing Definitions ..................... 289
Trailer Hitch Classification ........................ 291
Trailer Towing Weights (Maximum Trailer
Weight Ratings) ......................................... 291 Vehicle Loading Chart ............................... 292Trailer And Tongue Weight ....................... 294Towing Requirements .............................. 294
Towing Tips ............................................... 297
RECREATIONAL TOWING (BEHIND
MOTORHOME, ETC.) ......................................... 298
Towing This Vehicle Behind Another
Vehicle ........................................................ 298 Recreational Towing — All Models ............ 298
DRIVING TIPS ..................................................... 299
Driving On Slippery Surfaces .................... 299Driving Through Water ............................. 299

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IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS ....................... 301
ASSIST AND SOS MIRROR — IF EQUIPPED.... 301
General Information ..................................305
BULB REPLACEMENT ....................................... 306
Replacement Bulbs ...................................306
Replacing Exterior Bulbs ...........................308
FUSES .................................................................. 311
General Information ..................................311Fuse Location.............................................312Underhood Fuses.......................................312
JACKING AND TIRE CHANGING —
IF EQUIPPED ....................................................... 320
Jack And Spare Tire Location....................320
Equipment Removal .................................320
Preparations For Jacking ..........................321
Jacking Instructions ..................................322Road Tire Installation ................................325Portable Air Compressor — If Equipped....327
Tire Service Kit For Inflating Tire —
If Equipped .................................................328 Return Inflatable Spare Tire ......................330
TIRE SERVICE KIT — IF EQUIPPED ................... 330
JUMP STARTING................................................. 337
Preparations For Jump Start .....................337Jump Starting Procedure...........................338
REFUELING IN EMERGENCY ............................ 339
IF YOUR ENGINE OVERHEATS .......................... 339 MANUAL PARK RELEASE ................................. 340
FREEING A STUCK VEHICLE .............................341
TOWING A DISABLED VEHICLE .......................342
ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS) .................................................................344
EVENT DATA RECORDER (EDR) .......................344
SERVICING AND MAINTENANCE
SCHEDULED SERVICING .................................. 345
Maintenance Plan ..................................... 345
ENGINE COMPARTMENT ................................... 349
3.6L Engine ................................................ 349
Checking Oil Level ..................................... 350
Adding Washer Fluid ................................. 350
Maintenance-Free Battery ....................... 350
Pressure Washing...................................... 351
DEALER SERVICE ..............................................351
Engine Oil .................................................. 351
Engine Oil Filter .......................................... 352Engine Air Cleaner ..................................... 353
Accessory Drive Belt Inspection ............... 353
Air Conditioner Maintenance .................... 354
Body Lubrication ........................................ 356
Windshield Wiper Blades .......................... 356Exhaust System ........................................ 359
Cooling System .......................................... 361Brake System ............................................ 364Automatic Transmission ........................... 365 RAISING THE VEHICLE ...................................... 366
TIRES .................................................................. 366
Tire Safety Information.............................. 366
Tires — General Information .................... 374Tire Types ................................................... 378
Spare Tires — If Equipped ......................... 379
Wheel And Wheel Trim Care ..................... 381
Tire Chains (Traction Devices) ................. 382
Tire Rotation Recommendations.............. 382
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES .................................... 383
Treadwear .................................................. 383
Traction Grades ......................................... 383Temperature Grades ................................. 384
STORING THE VEHICLE ..................................... 384
BODYWORK ........................................................ 385
Protection From Atmospheric Agents....... 385
Body And Underbody Maintenance .......... 385Preserving The Bodywork.......................... 385
INTERIORS ......................................................... 386
Seats And Fabric Parts .............................. 386
Plastic And Coated Parts........................... 387
Leather Parts ............................................. 387
Glass Surfaces .......................................... 387

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