2019 VOLKSWAGEN E-GOLF Owners Manual

The vehicle’s high-voltage battery is included in the New Vehicle Limited Warranty. The terms and
conditions of this warranty can be found in the Warranty & Maintenance booklet ⇒ Chapter Warranty
and Maintenance.
All batteries age with use and over time. There are things you should know about the care of the high voltage battery that will help it keep giving you good service and reliability over time. Please read and keep the following information in mind while you enjoy the performance and economy of your vehicle.
x Be sure to charge the high voltage battery before leaving the vehicle parked and unused for a longer period of time. Ideally the high-voltage battery should have a charge level between 40 % and 60 % when parked for a long time.
x If the battery charge level is below 3%, never park the vehicle for more than 21 days without charg-ing the high-voltage battery. The

Location of the high-voltage battery

Fig. 131 On vehicle floor: Location of high-voltage battery

Fig. 132 Warning label on the high-voltage battery

the battery fluid coming in contact with skin and eyes. If skin or eyes come into contact with bat-tery fluid, rinse the affected areas with clean flowing water for at least 15 minutes and see a doctor immediately.
(3) The high-voltage battery can burn. The high-voltage battery should never be exposed to fire, sparks or naked flames. Always handle the high-voltage battery with care to prevent damage and fluid leaks.
(4) Always keep children away from the high-voltage battery.
(5) You will find further information and warnings in the Owner's Manual and in the workshop manual.
(6) Never remove the cover from the high-voltage battery nor disassemble the high-voltage battery.
(7) Have maintenance work on the high-voltage battery performed only by properly qualified and
trained specialist staff ⇒ . Never make try to modify the high-voltage battery. The opened high-voltage battery should not come into contact with water or other liquids. Liquids can cause short-circuits, electric shocks and burns.
WARNING
Working on the high-voltage battery can cause severe chemical burns, explosions or life-endangering electric shocks.
x Any necessary work should only be carried out by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility .
WARNING
Damage to the high-voltage battery can cause liquids and gases to leak. Harmful substances can then leak and cause injuries. The emitted gases could also potentially cause a fire.
x Do not touch any fluid that leaks out from the high-voltage battery as it can cause chemi-cal burns.
x Call the fire department in the event of a fire. Inform the fire department that the vehicle has an electric drive and high-voltage components.
x Leave the hazard area.
x If you think that the high-voltage battery has been damaged, have the high-voltage battery checked by properly qualified and trained specialist staff.
Charge level display

Fig. 133 In the instrument cluster: Charge level display for high-voltage battery

The current charge level of the high-voltage battery is displayed in the instrument cluster ⇒ fig. 133.
The current range is also shown on the instrument cluster display ⇒ fig. 9.
When the high-voltage battery is fully charged, the needle in the charge level display points to 1.
the charge level of the high-voltage battery has reached the “reserve range” (A) or the vehicle is driving in the reserve range, various indicator lights will light up in the instrument cluster and text
messages will appear in the instrument cluster display ⇒ fig. 9. Charge the high-voltage battery as soon as possible.
WARNING
Driving when the high-voltage battery charge level is too low can lead to stalling in traffic, collisions and serious personal injury.
x Always make sure that the high-voltage battery has enough charge to get where you are going and that the high-voltage battery can be charged when you get there.
Range of the high-voltage battery

Charging the high-voltage battery

Warning and indicator lights

NOTICE
Failure to heed warning lights or text WARNINGS can result in vehicle damage.
General information on charging the high-voltage battery

Fig. 134 On the rear right of the vehicle: High-voltage battery charge port. A: With cover on lower part (for AC charging only). B: Completely open socket for DC charging.

Charging at J1772 public AC charging stations or with the Wallbox (AC charging)
Charging the high-voltage battery at an AC charging station or with the Wallbox: The high-voltage battery is charged at a rate of up to 7.2 kW. The charging process for a completely discharged high-voltage battery lasts about 4 hours.
The charging connector has to be connected to the upper part of the charging socket (3). Leave the lower part covered.
The Wallbox is available as an accessory. An authorized Volkswagen dealer can provide you with information on the Wallbox.
Make sure that the Wallbox is installed by a qualified expert and that your house’s electrical system is also checked before installation.
It is not possible to feed energy back into the power grid.
Supplementary charging cable
Connect the charging connector on the supplied charging cable to a properly functioning 110 Volt Ground Fault Circuit (GFI) outlet with a 15 amp fuse. The outlet must be properly protected from
water, moisture, and other fluids ⇒ 
Charging for the first time and charging after long standing periods
If the high-voltage battery is charged for the first time or charged after the vehicle has been standing for a long period, it is possible that the maximum charging level of the high-voltage battery cannot be reached. This is for technical reasons and does not necessarily mean a vehicle malfunction. If the maximum charge level is not reached even after several charging procedures, have the high-voltage battery checked by an authorized Volkswagen dealer or authorized Volkswagen service facility.
If the vehicle is not used for a long period, the high-voltage battery must be charged after 4 months at
the latest ⇒ .
WARNING
If you are not familiar with the socket or the electrical installation or it has not been checked by qualified experts, never use it for charging. Even very low charging currents can cause serious damage and in particular fires if the socket or electrical installation is in bad condi-tion. If necessary, get expert assistance from a qualified electrical installation specialist.
NOTICE
Frequently charging the vehicle with a high charging power, particularly with a direct current (DC charging), can lead to a permanent reduction of the charging capacity of the high-voltage battery. If possible, charge the vehicle with low charging power, like with a home-charging station or with the supplementary charging cable.
NOTICE
Not using the vehicle for long periods can cause damage to the high-voltage battery. Charge the high-voltage battery after 4 months at the latest.
The vehicle can be charged on charging stations that comply with the J1772 standard.