2019 VOLKSWAGEN E-GOLF Owners Manual

If you plan to take your vehicle outside the continental limits of the United States or Canada, there is the possibility that:
x Service may be inadequate due to lack of proper service facilities, tools or testing equipment.
x Replacement parts may not be readily available.
x DVD navigation systems for vehicles built for the United States and Canada will not necessarily work in Europe, and may not work in other countries outside of North America.
NOTICE
Volkswagen is not responsible for mechanical damage that may result from service or the unavailability of Genuine Volkswagen parts.
x Volkswagen is not responsible if the vehicle does not meet the respective legal require-ments in other countries and continents.
Radio antenna and reception

Component protection is a protective feature that helps to:
x Prevent any factory-installed parts from functioning fully if they are installed into other vehicles (for example, after theft),
x Prevent full function of components outside of the vehicle,
x Allow legitimate installation or exchange of parts and control units by a professional should they require service.

Where What appears Possible solution
The instrument
cluster display
SAFE CP See an authorized
Volkswagen dealer or an
authorized Volkswagen Ser-
vice Facility for assistance.
Radio or naviga-
tion system dis-
play
Component theft
protection: the
Infotainment sys-
tem is not fully
available at pre-
sent. Please
switch on the ig-
nition.
Switch on the ignition.
If this does not deactivate
component protection, see
an authorized Volkswagen
dealer or an authorized
Volkswagen Service Facility
for assistance.

Volkswagen service information

Lift points for the vehicle

Fig. 158 A: Lifting point at the front. B: Lifting point at rear for lifting the vehicle using a workshop hoist or floor jack.
The vehicle may only be raised at the lift points shown in the illustration ⇒ fig. 158. If the vehicle is
lifted at different points, vehicle damage ⇒  and serious injuries may occur ⇒ .
Workshop hoists that use fluid cushions (receiving platforms) must not be used for lifting the vehicle.
There are many precautions that have to be followed when lifting a vehicle on a workshop hoist or floor jack. Do not try to lift a vehicle on a workshop hoist or floor jack unless you have the training, knowledge, and experience to be able to do so safely.
Information about lifting the vehicle with the vehicle jack ⇒  Lifting the vehicle with the vehicle jack.
WARNING
Improperly lifting your vehicle with a workshop hoist or a floor jack can cause the vehicle to fall off and cause serious personal injury.
x Always read and heed the operating instructions from the floor jack manufacturer and legal regulations if necessary before using the floor jack to lift the vehicle.
x Never let anyone stay in the vehicle when it is being lifted or when it is off the ground.
x Always lift your vehicle only at the designated lift points shown in the illustration
⇒ fig. 158. Not using the designated lift points can cause the vehicle to fall off the floor jack when heavy parts such as the electric motor or transmission are removed.
x Always make sure that the vehicle's lift points lie as flat as possible and centered on the carrier plates of the floor jack.
x Never start the electric motor when you have raised the vehicle on the floor jack. The elec-tric motor vibrations and vehicle movements could knock the vehicle off the floor jack.
x If you must work under a vehicle raised on a floor jack, always make sure that the vehicle is safely supported on safety stands intended for that purpose that are strong enough to support the weight of the vehicle.
x Never use the floor jack as a ladder or step ladder.
x Always make sure that the weight of the vehicle is not heavier than the lifting capacity of the floor jack and safety stands being used.

NOTICE
x To help prevent serious vehicle damage, never lift the vehicle by the electric motor, trans-mission housing, or by the front or rear axles or suspension.
x To help prevent damage to the underbody or chassis, always insert a rubber pad between the hoist and the lifting points. In addition make sure the lifting arms have enough clearance.
x The lifting arms should not touch side sills or other parts of the vehicle.

In an emergency

Protecting yourself and the vehicle

Fig. 159 In the center of the instrument panel: Button for the emergency flashers.

x When being towed.
Always obey traffic laws that govern the use of emergency flashers where you are driving.
If the emergency flashers are not working, a different method – as permitted by law – must be used to alert other motorists and cyclists to the breakdown.
WARNING
Disregarding the safety-related checklist may lead to accidents and serious personal injuries.
x Always review and follow the checklist. Follow accepted safety practices and use common sense.
WARNING
The vehicle exhaust system and the catalytic converter or diesel particulate filter get very hot. They can cause fires and serious personal injury.
x Never park where parts of the hot exhaust system or catalytic converter could ignite flammable materials, such as dry grass, brush, leaves, spilled fuel, etc.
NOTICE
To help prevent damage to the vehicle if you should have to push it a short distance by hand, never push against spoilers, lights, body panels, windows, or similar parts. Concentrating force on these parts of the vehicle can cause expensive damage that may not always be obvi-ous right away.
The vehicle battery will be drained if the emergency flashers are on for a long time – even if the ignition is switched off.

Emergency closing and opening