2019 MITSUBISHI OUTLANDER Owner's Manual (in English)

Reporting Safety Defects
Customer assistance/Reporting Safety Defects 10-3
10
If NHTSA receives similar com- plaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it mayorder a recall and remedy campaign. However, NHTSA cannot become involved in individual problemsbetween you, your dealer, or Mit- subishi Motors Corporation. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1- 888-327-4236 (TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: You can also obtain other informa- tion about motor vehicle safety from http://www.safercar.gov.
To contact Mitsubishi Motors North America, Inc. call 1-888-648-7820 or write to: If you live in Canada, and you believe that your vehicle has a safety defect, you should immediatelynotify Transport Canada, in addition to notifying Mitsubishi Motor Sales of Canada, Inc. You may write to:
To contact Mitsubishi Motor Sales of Canada, Inc. call 1-888-576-4878 or write to: To contact Mitsubishi Motor Sales of Caribbean, Inc. call 1-787-251-8715 or write to: To contact Triple J Enterprises Inc.
NHTSA Headquarters 1200 New Jersey Avenue, SEWest Building Washington, DC 20590
For vehicles sold in U.S.A. Mitsubishi Motors North Amer- ica, Inc. Customer Relations Department P.O. Box 6400Cypress, CA 90630-0064For vehicles sold in Canada Transport Canada330 Sparks StreetTo w e r C Ottawa, Ontario K1A 0N5
Mitsubishi Motor Sales of Can- ada, Inc.Customer Relations Department P.O. Box 41009 4141 Dixie RoadMississauga, ON L4W 5C9For vehicles sold in Puerto Rico Mitsubishi Motor Sales of Carib-bean, Inc. Customer Service Department P.O. Box 192216SAN JUAN PR 00919-2216For vehicles sold in Guam
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Important facts to know
in case of an accident
10-4 Customer assistance/Re
porting Safety Defects
10
call (671)649-3673 or write to: To contact Triple J Motors call (670)234-7133 or write to: To contact Pacific Marketing Inc. call 684(699)9140 or write to:
N01047301255
We hope you will never be involved in an accident, but there is always that potential danger. So, please be sure to buckle up anddrive safely.  Remain calm.  Check for injuries. Report all injuries to the police, and, if
necessary, call for an
ambulance. Record all the details of the accident. This will provide you with accurate records of the accident for discussions with yourinsurance company and other persons who may be acting on your behalf.  Understand your repair
estimate before
approving repairs.  Choosing the repair shop and the brands of parts that they use on your vehicle is your decision.
 Ask for genuine Mits
ubishi Motors parts.
Many times, to save
money, your insur-
ance company will recommend imitation parts that do not meet the original specifi- cations of fit, finish, corrosion resistanceor workmanship.
The strength and integrity built into your vehicle is the result of a specific designreferred to as “Ener
gy Management”. Indi-
vidual body parts are designed to act as one unit in the event of an accident. Shock wavesare absorbed by protective panels or are chan- neled around the passenger compartment. This important featur
e is possible because
high tensile steel is us
ed in Mitsubishi panels
and structural parts,
something that cannot be
guaranteed by the manufac
turers of imitation
parts. All Genuine Mitsubishi body panels and support brackets are designed and con- structed as important
protection features in
the event of an accident. By replacing body parts with imitations, your vehicle may no longer meet original
equipment specifica-
tions.
Triple J Enterprises, Inc. P.O. Box 6066 TAMUNING GUAM 96931For vehicles sold in Saipan Triple J Motors P.O. Box 500487 SAIPAN, MP96950-0487For vehicles sold in American Samoa Pacific Marketing, Inc. P. O . B o x 6 9 8PA G O PA G O , AMERICAN SAMOA AS, 96799
Important facts to know in case of an accident In the event of an accident Key information to discuss with your insurance company
Mitsubishi Motors built-in pro- tection
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Important facts to know
in case of an accident
Customer assistance/Reporting Safety Defects 10-5
10
As a consumer requesting repair on your vehicle, you have cons
umer rights. Across the
country, State Insuranc
e Commissioners have
begun considering rules on the use of non- OEM parts. This could
mean that repair shops
will have to disclose to the consumer, when they intend to use non-OEM parts. Since reg- ulations are not cons
istent on this point,
remember you have a choice. So, if you want genuine Mitsubishi Mo
tors parts, you may
have to specifically re
quest them. Make cer-
tain your insurance company understands imitations are not to be
used in the repair of
your vehicle. You deserve the best genuine Mitsubishi Motors parts. Genuine Mitsubishi Motors parts are built with the high quality and durability standardsyou expect. Genuine Mitsubishi Motors replacements parts are your guarantee that your vehicle will have
all the technological
advantages and maintain the style and protec- tion of a brand new Mitsubishi Motors.
Remember to ask for genuine Mitsubishi Motors parts.
Consumer rights (For vehicles sold in U.S.A.) Genuine Mitsubishi Motors parts
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11
SpecificationsVehicle labeling ............................................................................. 11-2 Vehicle dimensions ........................................................................ 11-4 Vehicle weights .............................................................................. 11-5Engine specifications ..................................................................... 11-6 Battery ............................................................................................ 11-6 Tires and wheels ............................................................................ 11-7Capacity ......................................................................................... 11-7
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Vehicle labeling 11-2 Specifications
11
N01147401925
Keep a record of the chassis number and vehicle identification
number. Such informa-
tion will assist police if
your vehicle is stolen.
1 - Vehicle emission control information label The vehicle emission control informationlabel is affixed on the underside of the engine hood. 2 - Vehicle identification number plate The vehicle identification number is stampedon the plate riveted to the left front corner of the dashboard. It is visible from outside of the vehicle through the windshield. 3 - Air conditioning label The air conditioning label is affixed on the inside panel of the engine hood.
4 - Vehicle information code plate The vehicle information code plate is located on the front passenger door sill. The chassis number is stamped on the bulk- head as shown in the illustration.
The engine model and serial number are stamped on the cylinder block as shown in the illustrations.
Vehicle labeling
Chassis number
Engine model/serial number *- Front of the vehicle2.4 liter models3.0 liter models
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Vehicle labeling
Specifications 11-3
11
N01148101613
The tire and loading information placard is located on the driver’s door sill. Ty p e 1
Ty p e 2
N01148201249
The certification label is located on the driver’s door sill.
Tire and loading information placard
Certification label
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Vehicle dimensions 11-4 Specifications
11
N01147501708
Vehicle dimensions Overall length
184.8 in (4,695 mm)
Overall width
71.3 in (1,810 mm)
Overall height
67.3 in (1,710 mm)
Wheel base
105.1 in (2,670 mm)
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