2019 MERCEDES-BENZ GLE COUPE Owner's Manual

lished between the Customer Assistance Center
and the vehicle occupants.
R If the vehicle occupants respond, the
Mercedes-Benz Customer Assistance Center
attempts to get more information on the
emergency.
R If there is no response from the vehicle occu-
pants, an ambulance is immediately sent to
the vehicle.
R If the relevant mobile phone network is not
available, no emergency call can be initiated.
The indicator lamp in the SOS button flashes
continuously.
No voice connection can be established to the
Mercedes-Benz Customer Assistance Center.
The Call Call Failed
Failed message appears on the mul-
tifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call X
To initiate an emergency call manually:
press cover 0043briefly to open.
X Press and hold the SOS button for at least one
second 0044.
The indicator lamp in SOS button 0044flashes
until the emergency call is concluded.
X Wait for a voice connection to the Mercedes-
Benz Customer Assistance Center.
X After the emergency call, close cover 0043.
If the mobile phone network is unavailable,
mbrace will not be able to make the emergency
call. If you leave the vehicle immediately after
pressing SOS button 0044, you do not know if
mbrace has successfully made the emergency
call. In this case, always summon assistance by other means. Breakdown assistance call button
X
To call: press Roadside Assistance but-
ton 0043.
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Roadside Assistance
button 0043flashes while the call is active. The
Connecting Call Connecting Call message appears in the
multifunction display. The audio output is
muted.
If a connection can be established, the Call Call
Connected Connected message appears in the multifunc-
tion display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
R Current location of the vehicle
R Vehicle identification number
The multimedia system display indicates that a
call is active. During the call, you can change to
the navigation menu by pressing the NAVI but-
ton on the multimedia system, for example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
(Y page 290).
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz tech-
nician or makes arrangements for your vehicle
to be transported to the nearest Mercedes-Benz
Service Center.
You may be charged for services such as repair work and/or towing. Features
287Stowage and features Z

You can find more information in the separate
mbrace manual.
The system has not been able to initiate a Road-
side Assistance call, if:
R the 0052 indicator lamp for the Roadside
Assistance call button is flashing continu-
ously.
R no voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone net-
work is not available, for example.
The Call Failed Call Failed message appears in the mul-
tifunction display.
X To end a call: press the0076button on the
multifunction steering wheel.
or X Press the corresponding multimedia system
button for ending a phone call.
Info call button X
To call: press Info call button 0043.
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Info call button 0043
flashes while the connection is being made.
The Connecting Call
Connecting Call message appears in
the multifunction display. The audio output is muted.
If a connection can be established, the Call Call
Connected
Connected message appears in the multifunc-
tion display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
R Current location of the vehicle
R Vehicle identification number The multimedia system display indicates that a
call is active. During the call, you can change to
the navigation menu by pressing the NAVI but-
ton on COMAND, for example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest Mercedes-Benz Ser-
vice Center and about other products and serv- ices from Mercedes-Benz.
You can find further information on the mbrace
system under "Owners Online" at
http://www.mbusa.com.
The system was unable to initiate an Info call if:
R the indicator lamp in the 00D9Info call button
is flashing continuously.
R no voice connection to the Mercedes-Benz
Customer Assistance Center has been estab-
lished.
This can occur if the relevant mobile phone net-
work is not available, for example.
The Call Failed
Call Failed message appears in the mul-
tifunction display.
X To end a call: press the0076button on the
multifunction steering wheel.
or X Press the corresponding multimedia system
button for ending a phone call.
Call priority When service calls are active, e.g. Roadside
Assistance or Info calls, an emergency call can
still be initiated. In this case, an emergency call
will take priority and override all other active
calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by the
Mercedes-Benz Customer Assistance Center.
All other calls can be ended by pressing:
R the 0076 button on the multifunction steering
wheel
R the corresponding button in the multimedia
system to end the voice call
When a call is initiated, the audio system is
muted. 288
FeaturesStowage and features

The mobile phone is no longer connected to the
multimedia system.
However, if you want to use your mobile phone, do so only when the vehicle is stationary and in
a safe location.
Downloading destinations in COMAND Downloading destinations
Downloading destinations gives you access to a database with over 15 million points of interest(POIs). These can be downloaded on the navi-
gation system in your vehicle. If you know the
destination, the address can be downloaded.
Alternatively, you can obtain the location of
Points of Interest (POIs)/important destinations in the vicinity.
Furthermore, you can download routes with up
to four way points.
You are prompted to confirm route guidance to the address entered.
X SelectYes Yesby turning 3or sliding 1
the controller and confirm with 7.
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
If you select No Nothe address can be stored in
the address book.
The destination download function is available
if: R the vehicle is equipped with a navigation sys-
tem.
R the relevant mobile phone network is availa-
ble and data transfer is possible.
Route Assistance This service is part of the mbrace PLUS Packageand cannot be purchased separately.
You can use the Route Assistance function even
if the vehicle is not equipped with a navigation
system.
Within the framework of this service, you receive a professional and reliable form of navigation
support without having to leave your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's cur-
rent position and the desired destination. You
will then be guided live through the current route section. Search and Send General notes
To use "Search & Send", your vehicle must be
equipped with mbrace and a navigation system. Additionally, an mbrace service subscription
must be completed.
"Search & Send" is a service for entering desti-
nations in the navigation system. A destination
address which is found on Google Maps ®
can be
transferred via mbrace directly to your vehicle's navigation system.
Specifying and sending the destination
address
X Go to the website http://maps.google.com
and enter a destination address into the entry
field.
X To send the destination address to the e-
mail address of your mbrace account:
click on the corresponding button on the web-
site.
Example:
If you select "Send to vehicle" and then
"Mercedes-Benz", the destination address
will be sent to your vehicle.
X When the "Send" dialog window appears:
Enter the e-mail address you specified when
setting up your mbrace account into the cor-
responding field.
X Click "Send".
Information on specific commands such as
"Address entry" or "Send" can be found on the
website.
Calling up a transmitted destination
address
X Turn the SmartKey to position 0048in the igni-
tion lock (Y page 127).
The transmitted destination address is loaded into the vehicle's navigation system.
A display message appears, asking whether
navigation should be started.
X SelectYes Yesby turning 3or sliding 1
the controller and confirm with 7.
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
If you select No
No the address can be stored in
the address book. Features
289Stowage and features Z

If you have sent more than one destination
address, each individual destination must be
confirmed separately.
Destination addresses are loaded in the same
order as the order in which they were sent.
If you have multiple Mercedes-Benz vehicles
with mbrace and active mbrace accounts:
If multiple vehicles are registered under the
same e-mail address, the destination will be
sent to all the vehicles.
Vehicle remote opening You can use the vehicle remote unlocking if you
have unintentionally locked your vehicle and a
replacement SmartKey is not available.
The vehicle can then be unlocked by the
Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately unlocked
remotely within four days of the ignition being
turned off. After this time, the remote unlocking
may be delayed by 15 to 60 minutes. After
30 days, the vehicle can no longer be unlocked
remotely.
The vehicle remote unlocking feature is availa-
ble if the relevant mobile phone network is avail- able and a data connection is possible.
X Contact the following service hotlines:
Mercedes-Benz Customer Assistance Center
at 1-800 FOR-MERCEDES (1-800-367-6372)
or 1-866-990-9007
You will be asked for your password.
X Return to your vehicle at the time agreed upon
with the Mercedes-Benz Customer Assis-
tance Center.
Alternatively, the vehicle can be opened via:
R the Internet, under the "Owners Online" sec-
tion
R telephone applications (e.g. for iPhone ®
,
Android™)
To do this, you will need your identification num-
ber and password.
Vehicle remote closing The vehicle remote closing feature can be used
when you have forgotten to lock the vehicle and you are no longer nearby.
The vehicle can then be locked by the Mercedes-
Benz Customer Assistance Center. The vehicle can be immediately remotely locked
within four days of the ignition being turned off.
After this time, remote closing may be delayed
by 15 to 60 minute s.After 30 days the vehicle
can no longer be locked remotely.
The vehicle remote closing feature is available if the relevant mobile phone network is available
and a data connection is possible.
X Contact the following service hotlines:
Mercedes-Benz Customer Assistance Center
at 1-800 FOR-MERCEDES (1-800-367-6372)
or 1-866-990-9007
You will be asked for your password.
The next time you are inside the vehicle and you switch on the ignition, the Doors Locked
Doors Locked
Remotely Remotely message appears in the multifunction
display.
Alternatively, the vehicle can be locked via:
R the Internet, under the "Owners Online" sec-
tion
R telephone applications (e.g. for iPhone ®
,
Android™)
To do this, you will need your identification num-
ber and password.
Stolen vehicle recovery service If your vehicle has been stolen:
X Notify the police.
The police will issue a numbered incident
report.
X Forward this number to the Mercedes-Benz
Customer Assistance Center along with your
PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Center
contacts you and the local law enforcement
agency if the vehicle is located.
However, only the law enforcement agency is
informed of the location of the vehicle.
If the anti-theft alarm system is activated for
longer than 30 second s,mbrace automatically
notifies the Mercedes-Benz Customer Assis-
tance Center.
Vehicle Health Check With the Vehicle Health Check, the Customer
Assistance Center can provide improved sup-
port for problems with your vehicle. During an290
FeaturesStowage and features

existing call, vehicle data is transferred to the
Customer Assistance Center.
The customer service representative can use
the received data to decide what kind of assis-
tance is required. You are then, for example,
guided to the nearest Mercedes-Benz Service
Center or a recovery vehicle is called.
If vehicle data need to be transferred during an
Info call or a Roadside Assistance call, this is
initiated by the Customer Assistance Center.
The Roadside Assistance Connected Roadside Assistance Connected mes-
sage appears in the display. If the Vehicle Health
Check can be started, the Request
Request for
forVehi‐
Vehi‐
cle Diagnostics Received Start vehi‐
cle Diagnostics Received Start vehi‐
cle diagnostics? cle diagnostics? message appears in the
display.
X Press the Yes
Yes button to confirm the message.
X If the Vehicle Diagnostics Please
Vehicle Diagnostics Please
Start Ignition
Start Ignition message appears: turn the
SmartKey to key position 0048in the ignition
lock (Y page 127).
X If the Please follow the instructions
Please follow the instructions
received
received by
by phone
phone and
andmove
move your
yourvehi‐
vehi‐
cle to a safe position.
cle to a safe position. message
appears: please follow the instructions
received by phone and move your vehicle to a safe position.
The message in the display disappears.
The vehicle operating state check begins.
During this procedure, you will see the Vehi‐ Vehi‐
cle Diagnostics Active
cle Diagnostics Active message.
If you select Cancel
Cancel, the Vehicle Health
Check is canceled completely.
When the check is complete, the Sending
Sending
vehicle diagnostics data. (Voice con‐
vehicle diagnostics data. (Voice con‐
nection may be interrupted during
nection may be interrupted during
data data transfer)
transfer) message appears. The vehicle
data can now be sent.
X Press the OK
OKbutton to confirm the message.
The voice connection with the Customer
Assistance Center is terminated.
The Vehicle Diagnostics: Transfer‐ Vehicle Diagnostics: Transfer‐
ring Data...
ring Data... message appears.
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice connec-
tion is re-established after the transfer is com-
plete. If necessary, you will be contacted at a
later time by another means, e.g. by e-mail or
phone. Another function of the Vehicle Health Check is
the transfer of service data to the Customer
Assistance Center. If a service is due, the display shows a message to this effect together with
information about any special offers at your
workshop.
This information can also be called up under
"Owners Online" at http://www.mbusa.com.
Information on the data stored in the vehicle
(Y page 31).
Information on Roadside Assistance
(Y page 28).
Downloading routes Downloading routes allows you to transfer and
save predefined routes in the navigation sys-
tem.
A route can be prepared and sent either by a
customer service representative or under "Own- ers Online" at http://www.mbusa.com.
Each route can include up to four way points.
Once a route has been received by the naviga-
tion system, you will see the Do Doyou
you want
want to
to
start route guidance? Destination
start route guidance? Destination
Received destination has been saved Received destination has been saved
in "Previous destinations".
in "Previous destinations". message on
the multimedia system display.
The route is saved.
X To start route guidance: selectYes Yes.
An overview of the route is shown in the dis-
play.
If you select No No, the saved route can be called
up later in the navigation menu.
X Select Start
Start.
Route guidance starts.
Downloaded and saved routes can be called up again.
Speed alert You can define the upper speed limit, which
must not be exceeded by the vehicle.
If the vehicle exceeds the set speed, a message
is sent to the Customer Assistance Center. The
Customer Assistance Center then forwards this
information to you.
You can select the way in which you receive this information beforehand. Possible options
include text message, e-mail or an automated
call. Features
291Stowage and features Z

The data you receive contains the following
information:
R the location where the speed limit was excee-
ded
R the time at which the speed limit was excee-
ded
R the selected speed limit which was exceeded
Geo fencing Geo fencing allows you to select areas which the
vehicle should not enter or leave. You will be
informed if the vehicle crosses the boundaries
of the selected areas. You can select the way in which you receive this information beforehand.
Possible options include text message, e-mail or an automated call.
The area can be determined as either a circle or
a polygon with a maximum of ten corners. You
can specify up to ten areas simultaneously. Dif- ferent settings are possible for each area.
These settings can be called up under "Owners
Online" at http://www.mbusa.com.
Alternatively, you can also trigger an Info call
and notify the customer service representative
that you wish to activate geo-fencing.
Currently inactive areas can be activated by text
message.
Triggering the vehicle alarm With this function, you can trigger the vehicle's
panic alarm via text message. An alarm sounds
and the exterior lighting flashes. Depending on
the setting, the panic alarm lasts five or ten sec-
onds. Afterwards, the alarm switches off. Garage door opener
General notes The HomeLink
®
garage door opener integrated
in the rear-view mirror allows you to operate up to three different door and gate systems.
Use the integrated garage door opener only on
garage doors that:
R they are equipped with a safety stop and
reverse feature
R they conform to the current U.S. safety stand-
ards When it has been programmed, the integrated
garage door opener in the rear-view mirror will
assume the function of the garage door sys-
tem's remote control. Please also read the oper-
ating instructions for the garage door system.
When programming a garage door opener, park the vehicle outside the garage. Do not leave the
engine running while programming.
Certain garage door drives are incompatible
with the integrated garage door opener. If you
have difficulty programing the integrated garage
door opener, contact a Mercedes-Benz Service
Center.
Alternatively, you can call the following tele-
phone assistance services:
R USA: Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
R Canada: Customer Service at
1-800-387-0100
R HomeLink ®
hotline 1-800-355-3515 (free of
charge)
More information on HomeLink ®
and/or com-
patible products is also available on the Internet
at http://www.homelink.com.
Notes on the declaration of conformity
(Y page 29).
USA: FCC ID: CB2HMIHL4
Canada: IC: 279B-HMIHL4
Important safety notes G
WARNING
When you operate or program the door with
the integrated garage door opener, persons in the range of movement of the door may
become trapped or be struck by the door.
There is a risk of injury.
When using the integrated garage door
opener, always make sure that nobody is
within the range of movement of the door. G
DANGER
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases is hazardous to health
and can result in poisoning. There is a risk of
fatal injury. Therefore, never leave the engine running an enclosed space without adequate
ventilation. 292
FeaturesStowage and features

Programming
Programming the buttons
Pay attention to the "Important safety notes"
(Y page 292). Garage door remote control
0083is not included
with the integrated garage door opener.
X Turn the SmartKey to position 0048in the igni-
tion lock (Y page 127).
X Select one of buttons 0044to0085 to use to con-
trol the garage door drive.
X To start programming mode: press and
hold one of buttons 0044to0085 on the integrated
garage door opener.
The garage door opener is now in program-
ming mode. After a short time, indicator
lamp 0043lights up yellow.
Indicator lamp 0043lights up yellow as soon as
button 0044,0087or0085 is stored for the first time.
If the selected button has already been pro-
gramed, indicator lamp 0043will only light up
yellow after ten seconds have elapsed.
X Release button 0044,0087or0085. Indicator
lamp 0043flashes yellow.
X To program the remote control: point
garage door remote control 0083towards but-
tons 0044to0085 on the rear-view mirror at a dis-
tance of 2 to 8 in (5 to 20 cm).
X Press and hold button 0084on remote control
0083 until indicator lamp 0043lights up green.
When indicator lamp 0043lights up green: pro-
gramming is finished.
When indicator lamp 0043flashes green: pro-
gramming was successful. The next step is to synchronize the rolling code (Y page 293).
X Release button 0084on remote control 0083for
the garage door drive system.
If indicator lamp 0043lights up red: repeat the
programming procedure for the correspond-
ing button on the rear-view mirror. When doing so, vary the distance between remote
control
0083and the rear-view mirror.
The required distance between remote con-
trol 0083and the integrated garage door opener
depends on the garage door drive system.
Several attempts might be necessary. You
should test every position for at least
25 seconds before trying another position.
Synchronizing the rolling code
Pay attention to the "Important safety notes"
(Y page 292).
If the garage door system uses a rolling code,
you will also have to synchronize the garage
door system with the integrated garage door
opener in the rear-view mirror. To do this you will
need to use the programming button on the door
drive control panel. The programming button
may be located in different places depending on the manufacturer. It is usually located on the
door drive unit on the garage ceiling.
Familiarize yourself with the garage door drive
operating instructions, e.g. under "Program-
ming additional remote controls", before carry-
ing out the following steps.
Your vehicle must be within reach of the garage
door or gate opener drive. Make sure that nei-
ther your vehicle nor any persons/objects are
present within the sweep of the door or gate.
X Turn the SmartKey to position 0048in the igni-
tion lock (Y page 127).
X Get out of the vehicle.
X Press the programming button on the door
drive unit.
You now have 30 seconds to initiate the next
step.
X Get into the vehicle.
X Press previously programed button 0044,0087
or 0085 on the integrated garage door opener
repeatedly until the door closes.
The rolling code synchronization is then com- plete.
Notes on programming the remote con-
trol
Canadian radio frequency laws require a "break" (or interruption) of the transmission signals
after broadcasting for a few seconds. Therefore,
these signals may not last long enough for the
integrated garage door opener. The signal is not recognized during programming. Comparable Features
293Stowage and features Z

with Canadian law, some U.S. garage door open-
ers also feature a "break".
Proceed as follows:
R if you live in Canada.
R if you have difficulties programming the
garage door opener (regardless of where you
live) when following the programming steps. X
Press and hold one of buttons 0044to0085 on the
integrated garage door opener.
After a short time, indicator lamp 0043lights up
yellow.
X Release the button.
Indicator lamp 0043flashes yellow.
X Press button 0084of garage door remote con-
trol 0083for two seconds, then release it for two
seconds.
X Press button 0084again for two seconds.
X Repeat this sequence on button 0084of remote
control 0083until indicator lamp 0043lights up
green.
When indicator lamp 0043lights up green: pro-
gramming is finished.
When indicator lamp 0043flashes green: pro-
gramming was successful. The next step is to
synchronize the rolling code.
X Release button 0084of remote control 0083of the
garage door drive.
When indicator lamp 0043lights up red: repeat
the programming process for the correspond- ing button on the rear-view mirror. When
doing so, vary the distance between remote
control 0083and the rear-view mirror.
The required distance between remote con-
trol 0083and the integrated garage door opener
depends on the garage door drive system.
Several attempts might be necessary. You
should test every position for at least
25 seconds before trying another position. Problems when programming
If you are experiencing problems programming
the integrated garage door opener on the rear-
view mirror, take note of the following instruc-
tions:
R Check the transmitter frequency used by
garage door drive remote control 0083and
whether it is supported. The transmitter fre-
quency can usually be found on the back of
remote control 0083for the garage door drive.
The integrated garage door opener is com-
patible with devices that have units which
operate in the frequency range of 280 to
433 MHz.
R Replace the batteries in garage door remote
control 0083. This increases the likelihood that
garage door remote control 0083will transmit a
strong and precise signal to the integrated
garage door opener.
R When programming, hold remote control 0083
at varying distances and angles from but-
tons 0044to0085 which you are programming. Try
various angles at a distance between 2and
8 inches (5to 20 cm) or at the same angle but at varying distances.
R If a further remote control 0083is available for
the same garage door drive, repeat the same
programming steps with this remote control
0083. Before performing these steps, make sure
that new batteries have been installed in
garage door drive remote control 0083.
R Remember that some remote controls trans-
mit for a limited time only. The indicator lamp
on the remote control will go out. Press but-
ton 0084on remote control 0083again before
transmission ends.
R Align the antenna cable of the garage door
opener unit. This can improve signal recep-
tion/transmission. 294
FeaturesStowage and features