Page 33 of 370

More detailed information can be found at the
following addresses:
R http://www.daimler.com/reach (German
version)
R http://www.daimler.com/reach/en (Eng-
lish version) Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to contact
an authorized Mercedes-Benz Center immedi-
ately to have the problem diagnosed and recti-
fied. If the problem is not resolved to your sat-
isfaction, please discuss the problem again with
the authorized Mercedes-Benz Center or, if nec- essary, contact us at one of the following
addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes-Benz
Sandy Springs, GA 30328
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Reporting safety defects
USA only:
The following text is reproduced as required of
all manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 575 pursuant to the
National Traffic and Motor Vehicle Safety Act of 1966.
If you believe that your vehicle has a defect
which could cause a crash or could cause injury or death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Mercedes-Benz
USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Mercedes-Benz
USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to http://
www.safercar.gov; or write to: Administrator,
NHTSA, 400 Seventh Street, SW., Washington,
DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov Limited Warranty
! Observe the notes in this Operator's Manual
regarding the correct operation of your vehi-
cle and possible damage to the vehicle. Dam-
age to the vehicle which is caused by violation
of these notes is not covered by the
Mercedes-Benz implied warranty or the new
or used-vehicle warranty. QR code for rescue card
The QR codes are secured in the fuel filler flap
and on the opposite side on the B-pillar. In the
event of an accident, rescue services can use
the QR code to quickly find the appropriate res-
cue card for your vehicle. The current rescue
card contains the most important information
about your vehicle in a compact form, e.g. the
routing of the electric cables.
You can find more information at
www.mercedes-benz.de/qr-code . Data stored in the vehicle
Electronic control units
There are electronic control units installed in
your vehicle. Some of these are necessary for
your vehicle to operate safely, while some offer
support during driving (driver assistance sys-
tems). In addition, your vehicle offers comfort
and entertainment functions that are also made possible by electronic control units.
Electronic control units contain data storage
systems that can temporarily or permanently
save technical information concerning the vehi-cle's condition, component stress and mainte- Data stored in the vehicle
31Introduction Z
Page 34 of 370

nance requirements as well as technical events
and malfunctions.
This information generally documents the con-
dition of a component, a module, a system or the
surroundings, such as:
R Operating states of system components (e.g.
fill levels, battery status, tire pressure)
R Status messages concerning the vehicle or its
individual components (e.g. wheel rpm/
speed, deceleration, lateral acceleration, indi- cation of whether seat belts are fastened)
R Malfunctions and defects in important system
components (e.g. lights, brakes)
R Information about events leading to vehicle
damage
R System responses in special driving situa-
tions (e.g. air bag deployment, intervention of
stability control systems)
R Ambient conditions (e.g. temperature, rain
sensor)
In addition to performing the actual control unit
function, this data is used by manufacturers to
detect and rectify malfunctions and to optimize vehicle functions. Most of this data is volatile
and processed only in the vehicle itself. Only a
small part of the data is stored in event or mal-
function memories.
When you use services, the technical data from
the vehicle can be read out by service network
employees (e.g. workshops, manufacturers) or
third parties (e.g. breakdown services). Services
can include repair services, maintenance pro-
cesses, warranty cases and quality assurance
measures. The data are read out via the con-
nection for the diagnostics connection in the
vehicle, which is required by law. The relevant
offices in the service network or third parties
collect, process and use the data. This data
documents the vehicle's technical states, is
used to help in finding malfunctions and improv-
ing quality and is sent to the manufacturer
where necessary. In addition, the manufacturer is subject to product liability. The manufacturerneeds technical data from vehicles for this pur-
pose.
Malfunction memories in the vehicle can be
reset by a service center during repair or service
work.
You can incorporate data into the vehicle's com- fort and infotainment functions yourself as part
of the selected equipment. These include, for example:
R Multimedia data such as music, films or pho-
tos for playback in an integrated multimedia
system
R Address book data for use in conjunction with
an integrated hands-free system or an inte-
grated navigation system
R Navigation destinations that have been
entered
R Data about using Internet services
This data can be saved locally in the vehicle or
located on a device that you have connected to
the vehicle (e.g. smartphone, USB memory stick or MP3 player). If this data is saved in the vehi-
cle, you can delete it at any time. This data is
sent to third parties only at your request, par-
ticularly when you use online services in accord- ance with the settings that you have selected.
You can save and change comfort settings/
customizations in the vehicle at any time.
Depending on the equipment in question, these can include:
R Seat and steering wheel position settings
R Suspension and climate control settings
R Custom settings such as interior lighting
If your vehicle is equipped appropriately, you
can connect your smartphone or another mobile end device to the vehicle. You can control this by
means of the control elements integrated in the vehicle. The smartphone's picture and sound
can be output via the multimedia system. Spe-
cific items of information are also sent to your
smartphone.
Depending on the type of integration, this can
include:
R General vehicle information
R Position data
This allows the use of selected smartphone
apps, such as navigation or music player apps.
There is no additional interaction between the
smartphone and the vehicle, particularly active
access to vehicle data. The type of additional
data processing is determined by the provider of the app being used. Whether you can configure
settings for it and, if so, which ones, depends on
the app and your smartphone's operating sys-
tem. 32
Data stored in the vehicleIntroduction
Page 35 of 370

Online services
Wireless network connection If your vehicle has a wireless network connec-
tion, data can be exchanged between your vehi-
cle and other systems. The wireless network
connection is made possible by the vehicle's
own transmitter and receiver or by mobile devi- ces that you have brought into the vehicle (e.g.
smartphones). Online functions can be used via
this wireless network connection. These include online services and applications/apps providedby the manufacturer or other providers.
Services provided by the manufacturer In the case of the manufacturer's online serv-
ices, the manufacturer describes the functions
in a suitable place (e.g. operating instructions,
manufacturer's website) and provides the asso-
ciated information subject to data protection
legislation. Personal data can be used in order to
provide online services. The exchange of data
for this purpose takes place via a secure con-
nection, e.g. with the manufacturer's IT systems intended for the purpose. Collecting, processing
and using personal data beyond the provision of
services is permitted only on the basis of a stat-
utory permit or declaration of consent.
You can usually activate and deactivate the serv-
ices and functions (sometimes subject to a fee).
In many cases, this also applies to the vehicle's entire data connection. However, this does not
apply in particular to legally prescribed func-
tions and services such as the "eCall" emer-
gency call system.
Services from third parties If it is possible to use online services from other
providers, these services are the responsibility
of the provider in question and subject to that
provider's data protection conditions and terms of use. The manufacturer has no influence over
the content exchanged here.
For this reason, please ask the service provider
for information about the type, extent and pur-
pose of the collection and use of personal data
when services are provided by third parties. COMAND/mbrace
If the vehicle is equipped with COMAND or
mbrace, additional data about the vehicle's
operation, the use of the vehicle in certain sit-
uations, and the location of the vehicle may be
compiled through COMAND or the mbrace sys-
tem.
For additional information please refer to the
COMAND User Manual or the Digital Operator's
Manual and/or the mbrace Terms and Condi-
tions. Event data recorders
USA only:
This vehicle is equipped with an event data
recorder (EDR). This vehicle is equipped with an
event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near
crash-like situations, such as an air bag deploy-
ment or hitting a road obstacle, data that will
assist in understanding how a vehicle's systems performed. The EDR is designed to record data
relating to vehicle dynamics and safety systemsfor a short period of time, typically 30 seconds
or less.
The EDR in this vehicle is designed to record
such data as:
R How various systems in your vehicle were
operating
R Whether or not the driver and passenger
safety belts were buckled/fastened
R How far (if at all) the driver was depressing the
accelerator and/or brake pedal; and,
R How fast the vehicle was traveling
These data can help provide a better under-
standing of the circumstances in which crashes
and injuries occur. NOTE:EDR data are recor-
ded by your vehicle only if a non-trivial crash
situation occurs; no data are recorded by the
EDR under normal driving conditions and no
personal data (e.g. name, gender, age and crash
location) are recorded. However, other parties,
such as law enforcement could combine the
EDR data with the type of personally identifying
data routinely acquired during a crash investi-
gation.
Access to the vehicle and/or the EDR is needed to read data that is recorded by an EDR, and
special equipment is required. In addition to the
vehicle manufacturer, other parties that have Data stored in the vehicle
33Introduction Z
Page 36 of 370

the special equipment, such as law enforce-
ment, can read the information by accessing the
vehicle or the EDR.
EDR data may be used in civil and criminal mat-
ters as a tool in accident reconstruction, acci-
dent claims and vehicle safety. Since the Crash Data Retrieval CDR tool that is used to extract
data from the EDR is commercially available,
Mercedes-Benz USA, LLC ("MBUSA") expressly
disclaims any and all liability arising from the
extraction of this information by unauthorized
Mercedes-Benz personnel.
MBUSA will not share EDR data with others
without the consent of the vehicle owners or, if
the vehicle is leased, without the consent of the
lessee. Exceptions to this representation
include responses to subpoenas by law enforce- ment; by federal, state or local government; in
connection with or arising out of litigation involv-
ing MBUSA or its subsidiaries and affiliates; or,
as required by law.
Warning: The EDR is a component of the
Restraint System Module. Tampering with, alter-
ing, modifying or removing the EDR component may result in a malfunction of the Restraint Sys-
tem Module and other systems.
State laws or regulations regarding EDRs that
conflict with federal regulation are pre-empted. This means that in the event of such conflict, the
federal regulation governs. As of February 2013, 13 states have enacted laws relating to EDRs. Information on copyright
Free and open-source software
Information on license for free and open-source
software used in your vehicle can be found on
the data carrier in your vehicle document wallet
and, including updates, on the following web-
site:
http://www.mercedes-benz.com/
opensource 34
Information on copyrightIntroduction
Page 37 of 370
Cockpit
Function Page
0043
Steering wheel paddle shifter 139
0044
Combination switch 107
0087
Instrument cluster 36
0085
Horn
0083
DIRECT SELECT lever 135
0084
Parking Assist PARKTRONIC
warning display
174
006B
Overhead control panel 40
006C
Climate control systems 115
006D
Ignition lock 127
Start/Stop button 127 Function Page
006E
Adjusts the steering wheel
manually
99
006F
Adjusts the steering wheel
electrically
99
Steering wheel heating 100
0070
Cruise control lever 156
0071
Opens the hood 296
0072
Diagnostics connection 30
0073
Electric parking brake 145
0074
Light switch 106Cockpit
35At a glance
Page 38 of 370

Instrument cluster
Function Page
0043
Speedometer with segments 208
Warning and indicator lamps:
00BB
ESP®
OFF 256
0025
ABS 254
Brakes 253
0027
(USA only) 004D
(Canada only) 0058
Low-beam headlamps 107
0060
Parking lamps 107
00E5
ESP® 256
0057
High-beam headlamps 107
Electric parking brake (red) 259
0049
(USA only) 0024
(Canada only) 0024
Electric parking brake
(yellow) 259
00BA
Distance warning 262
0044
003E003D
Turn signals 107 Function Page
0087
Multifunction display 210
0085
Tachometer 208
Warning and indicator lamps:
005E
Rear fog lamp 107
00B9
Check Engine 259
0077
Tire pressure monitor 263
0075
Restraint system 43
00E9
Seat belts 251
0083
Coolant temperature gauge 209
Warning and indicator lamps:
00AC
Coolant 260
0084
Fuel level indicator
Warning and indicator lamps:
00B6
Reserve fuel with fuel
filler flap location indicator
(right-hand side) 259
006B
Instrument cluster lighting 208
i
Information on displaying the outside tem-
perature in the multifunction display can be found under "Outside temperature display"
(Y
page 208). 36
Instrument clusterAt a glance
Page 39 of 370

Multifunction steering wheel
Function Page
0043
Multifunction display 210
0044
Multimedia system display
0087 0059
Switches on voice-operated
navigation or the Voice Con-
trol System
0063
Mute
00810082
Adjusts the volume
0076
Rejects or ends a call 214
Exits phone book/redial
memory
0061
Makes or accepts a call
Switches to the redial mem-
ory Function Page
0085
00590065
Selects a menu 209
00630064
Selects a submenu or scrolls
through lists 209
0076
Confirms a selection 209
Hides display messages 223
0038
Back 209
Switches off voice-operated
navigation or the Voice Con-
trol System
i
In vehicles with multimedia system
COMAND you can find further information:
R on the multimedia system in the Digital
Operator's Manual
R on the DVD changer or single DVD drive in
the Digital Operator's Manual
R on the Voice Control System in the sepa-
rate operating instructions i
In vehicles with multimedia system Audio 20
you can find further information:
R on the multimedia system in the Digital
Operator's Manual
R on the voice-operated control of the navi-
gation in the manufacturer's operating
instructions Multifunction steering wheel
37At a glance
Page 40 of 370
Center console
Center console, upper section
i
Vehicles with the Off-Road Engineering
package Function Page
0043
Multimedia system; see the
Digital Operator's Manual
0044
0072
Seat heating 98
0087
008E
Seat ventilation 99
0085
008F
Parking Assist
PARKTRONIC 173 Function Page
0083
00D6
ECO start/stop func-
tion 131
0084
002F
Hazard warning lamps 108
006B
PASSENGER AIRBAG indica-
tor lamps 43
Anti-theft alarm system indi-
cator lamp 73
006C
00BB
ESP® 6838
Center consoleAt a glance