2019 MERCEDES-BENZ EQC SUV maintenance

Cleaning and car
eA voiding paintwork damage
Matt finish
Only use care products appr ovedfo r Mercedes-Benz. R
Do not polish theve hicle and light-alloy wheels.
R Only use car washes that cor respond tothe latest engi‐
neering standards.
R Do not use car wash programmes with a final hot wax
treatment.
R Do not use paint cleane rs, buf fing or polishing products,
gl oss preser vers, e.g. wax.
R Alw ays ha vepaintwork repairs car ried out at a qualified
specialist workshop. Note
s on cleaning decorative foils Obser
vethe no tes on matt finish care in the
ch ap ter "No tes on paintwork/matt finish paint‐ wo
rkcare" (/ page 466). They also apply to
matt decorative foils. Maintenance and care
467

Obser
vethefo llowing information: Cleaning
Avoiding dama getothe decorative foil
R For cleaning, use plenty of water and a mild cleaning agent without
additives or abrasive substances, e.g. a car sha mpoo appr ovedfor
Mercedes-Benz.
R Remo vedirt immediately, where possible, whilst avoiding rubbing
to o hard. There is otherwise a risk of damaging the decorative foil
ir re parably.
R Ifth ere is dirt on thefinish or if the decorative foil is dull: use the
Pa int Cleaner recommended and appr ovedfo r Mercedes-Benz.
R Insect remains: soak with insect remo ver and rinse off the treated
areas af terw ards.
R Bird droppings: soak with water and rinse off af terw ards.
R Toprev ent waterst ains, dry a foil-wrapped vehicle with a soft,
absorbent clo thafte reve rycar wash. R
The service life and colouring of decorative foils are impaired by:
- sunlight
- temp erature, e.g. hot air blo wer
- weather conditions
- stone chippings and dirt
- chemical cleaning agents
- oily products
R Do not use polish on matt decorative foil. Po lishing will ha vethe ef fect of
shining thefo il-wrapped sur face.
R Do not treat matt or stru ctured deco rative foils with wax.Pe rm anent
st ains may occur. Sc
ratches, cor rosive deposits, areas af fected by
cor rosion and damage caused byincor rect care
cannot al ways be comple tely repaired. In such
cases, visit a qualified specialist workshop.
Yo u can obtain more information on care and
cleaning products from the manufacturer. In
the case of foil-wrapped sur faces, optical dif‐
fe re nces may occur between the sur faces that
we renot pr otected bya decorative foil af ter
re moving a decorative foil. %
Have wo rkor repairs todecorative foils car‐
ri ed out at a qualified specialist workshop,
e.g. in a Mercedes-Benz Service Centre. 468
Maintenance and care

Note
s on care of car parts &
WARNING Risk of entrapment if the
windscreen wipers are swit ched on while
th e windscreen is being cleaned
If th e windscreen wipers are set in motion
while you are cleaning the windscreen or wiper blades,
you can be trapped bythe
wiper arm. #
Alw ays switch off the windscreen wip‐
ers and the ignition before cleaning the
windscreen or wiper blades. Obser
vethefo llowing information: Note
s on cleaning and car eA voiding vehicle damage
Wheels/rims Usewate r and acid-free wheel cleaners. R
Do not use acidic wheel cleaners toremo vebrake dust.
This could damage wheel bolts and brake components.
R Toavoid cor rosion of the brake discs and brakepads, drive
th eve hicle for a few minutes af ter cleaning before parking
it. The brake discs and brakepads warm up and dry out.
Wi ndo ws
Clean windowsinside and outside with a damp clo thand with
a cleaning agent recommended for Mercedes-Benz. Do not use dry clo
ths or abrasive or sol vent-based cleaning
agents toclean the inside of windo ws.
Wi per blades
Fold out the wiper blades and clean them using a damp clo th.D o not clean the wiper blades too of ten.
Ex terior lighting
Cleanthe lenses with a wet sponge and mild cleaning agent,
e.g. car sha mpoo. Only use cleaning agents or cleaning clo
thsth at are suitable
fo r plast ic lenses. Maintenance and care
469

Note
s on cleaning and car eA voiding vehicle damage
Ve hicle soc ket
(high-volta gebat‐
te ry Use clean
water and a soft clo thtoclean theve hicle soc ket. Do not use a high-pressu recleaner or cleaning agents (e.g.
soap).
Senso rs
Cleanthe sensors in the front and rear bumper and in the
ra diator grille with a soft clo thand car shampoo. When using a high-pressure cleaner, main
tain a minimum dis‐
ta nce of 30 cm.
Re versing camera
and 360° Camera R
Open the camera co ver with the multimedia sy stem
(/ page 238) .
R Use clean water and a soft clo thtoclean the camera lens. Do not use a high-pressure cleaner.
Tr ailer hitch R
Remo vetraces of rust on the ball, e.g. with a wire brush.
R Remo vedirt with a lint-free clo th.
R After cleaning, oil or grease the ball head lightl y.
R Obser vethe no tes on care in the trailer hitch manufactur‐
er's operating instructions. Do not clean
the ball neck with a high-pressure cleaner or sol‐
ve nt. 47 0
Maintenance and care

Note
s on care of the interior &
WARNING Risk of inju ryfrom pla stic
parts breaking off af terth e use of sol‐
ve nt-based care products
Ca reand cleaning products con taining sol‐
ve nts can cause su rfaces in the cockpit to
become porous. When
the airbags are deplo yed, plastic parts
may break away. #
Do not use any care or cleaning prod‐
ucts containing sol vents toclean the
cockpit. &
WARNING Risk of inju ryor death from
bleached seat belts
Bleaching or dyeing seat belts can se verely
we aken them.
This can, forex ample, cause seat belts to
te ar or fail in an accident. #
Never blea chor dye seat belts. Obser
vethefo llowing information: Cleaning and car
eA voiding vehicle damage
Seat belts Clean with lukewarmand soapy water. R
Do not use chemical cleaning agents.
R Do not dry seat belts byheating them toove r 80 °C or
ex posing them todirect sunlight.
Display Cleanthe sur face carefully wi tha mic rofibre clo thand a suit‐
able display care product (TFT/LCD). R
Swit choff the display and let it cool down.
R Do not use any other cleaning products.
Plastic trim R
Clean with a damp microfibre clo th.
R For heavy soiling: use care product recommended for
Mercedes-Benz. R
Do not attach sticke rs,fi lms or similar materials.
R Do not allow cosmetics, insect repellent or sun cream to
come in contact wi th the plastic trim. Maintenance and care
471

Cleaning and car
eA voiding vehicle damage
Re alwo od/t rim ele‐
ments R
Clean wi tha mic rofibre clo th.
R Blackpiano-lac quer look: clean with a damp clo thand
soapy water.
R For heavy soiling: use care product recommended for
Mercedes-Benz. Do not use sol
vent-based cleaning agents, polishes or waxes.
Ro of lining
Clean with a brush or dry shampoo.
Carpet Use carpet andtextile cleaning agents recommended for
Mercedes-Benz.
Genuine leather
seat co vers R
Clean with a damp clo thand then wipe with a dry clo th.
R Leather care: use leath er care agentsthat ha vebeen rec‐
ommended for Mercedes-Benz. R
Do not allow th e leathertobecome too damp.
R Do not use a microfibre clo th.
DINAMICA seat cov‐
ers Clean with a damp clo
th.D o not use a microfibre cloth.
Imitation leather
seat co vers Clean with a damp clo
thand 1% soapy water. Do not use a microfibre clo th.
Clo thseat co vers
Clean with a damp mic rofibre clo thand 1% soapy water and
allow todry. 472
Maintenance and care

R
Protect the tyres from conta ct withoil,
grease or fuel. Overview of
the ty re-change tool kit Apart from some countr
y-specific variants, vehi‐
cles are not equipped with a tyre-change tool kit.
Fo r more information on which tyre-changing
to ol kits are requ ired and appr ovedfo r per form‐
ing a wheel change on your vehicle, consult a
qu alified specialist workshop.
Yo ure qu ire thefo llowing tools, for ins tance, to
ch ange a wheel:
R Jack
R Chock
R Wheel wrench
R Cent ring pin
% The jack weighs appr oximately 3.4 kg.
The maximum load capacity of the jack can
be found on thest icke r af fixe dto the jac k.
The jack is maintenance-free. If there is a
malfunction, please conta ct aqualified spe‐
cialist workshop. The tyre-change
tool kit is located under the load
compartment floor. 1
Jack
2 Ratchet for jack
3 Folding chock
4 Wheel wrench
5 Centring pin
6 Socket wrench forra tchet Setting up the
folding chock Prepa
ring theve hicle for a wheel change Re
quirements:
R The requ ired tyre-change tool kit is available.
If yo ur vehicle is not equipped with the tyre-
ch ange tool kit, consult a qualified specialist
wo rkshop tofind out about suitable tools. 502
Wheels and tyres

Note
s ontech nical data
The tech nical da tawa s de term ined in accord‐
ance with EU Directives. The data stated on ly
applies tovehicles with standard equipment. Yo u
can obtain fur ther information from a Mercedes-
Benz Service Centre.
Only for ce rtain countries: you can find vehi‐
cle-specific vehicle data in the EC-Certificate of
Conformity (CERTIFIC ATE OF CONFORMITY).
These documents are deli vered with your vehi‐
cle. On-board electronics
Note
s on tampering with the engine elec‐
tronics *
NO
TEPremature wearthro ugh improper
main tenance Improper maintenance may cause
vehicle
components towe ar more quickly and the
ve hicle's operating permit may be in valida‐
te d. #
Alw ays ha vewo rkon the engine elec‐
tronics and related components car ried
out at a qualified specialist workshop. Tw
o-w ayradios Note
s onfitting two-w ayradios &
WARNING Risk of accident due to
improper workon two-w ayradios
The elect romagnetic radiation from two-w ay
ra dios can inter fere with the on-board elec‐
tronics if RF transmit ters are manipulated or
re trofitted inco rrectly.
This could jeopardise the operating saf ety of
th eve hicle. #
You should ha veall workon electrical
and electronic components car ried out
at a qualified specialist workshop. &
WARNING Risk of accident from incor‐
re ct ope ration of two-w ayradios
If yo u operate two- wayra dios inco rrectly in
th eve hicle, the electromagnetic radiation
could inter fere with the on-board electronics,
e.g.:
R ifth e two-w ayradio is not connec tedto
an exterior aerial
R ifth eex terior aerial is not cor rectly
mounted or is not of low reflection
This could jeopardise the operating saf ety of
th eve hicle. #
Have the lo w-reflection exterior aerial
fi tted at a qualified specialist workshop. #
When operating two-w ayradios in the
ve hicle, alw ays connect them tothe
lo w- reflection exterior aerial. Te
ch nical da ta509