2019 MERCEDES-BENZ EQC SUV service reset

Fa
ult memories in theve hicle can be reset by a
service outlet as part of repair or maintenance
wo rk.
Depending on the selected equipment, you can
import data into vehicle con venience and info‐
ta inment functions yourself.
This includes, forex ample:
R multimedia data such as music, films or pho‐
to sfo r playback in an integrated multimedia
sy stem
R address book data for use in connection with
an integrated hands-free sy stem or an inte‐
grated navigation sy stem
R entered navigation destinations
R data about the use of internet services
This data can be sa ved locally in theve hicle or it
is located on a device which you ha veconnected
to theve hicle (e.g. a smartphone, USB flash
drive or MP3 pla yer). If this data is stored in the
ve hicle, you can dele teit at any time. This data
is sent tothird parties only at your requ est, par‐
ticular lywhen you use online services in accord‐
ance with the settings that you ha veselected. Yo
u can store or change con venience settings/
individualisations in theve hicle at any time.
Depending on the equipment, this includes, for
ex ample:
R settings forth e seat and steering wheel posi‐
tions
R suspension and climate control settings
R customisations such as interior lighting
If yo ur vehicle is accordingly equipped, you can
connect your smartphone or ano ther mobile end
device totheve hicle. You can cont rolth is by
means of the control elements integrated in the
ve hicle. Images and audio from the smartphone
can be output via the multimedia sy stem. Cer‐
ta in information is simultaneously transfer redto
yo ur smartphone.
Depending on the type of integration, this can
include:
R general vehicle data
R position data
This allo wsyouto use selected apps on your
smartphone, such as navigation or music play‐ bac
k.There is no fur ther interaction between the
smartphone and theve hicle; in particular, vehi‐
cle data is not directly accessible. Which type of
fur ther data processing occurs is de term ined by
th e pr ovider of the specific app used. Which set‐
tings you can make, if an y,depends on the spe‐
cific app and the operating sy stem of your
smartphone. Online services
Wire
less network connection
If yo ur vehicle has a wireless network connec‐
tion, it enables data tobe exc hanged between
yo ur vehicle and additional sy stems. The wire‐
less network connection is enabled via theve hi‐
cle's transmission and reception unit or via con‐
nected mobile end devices (e.g. sma rtphones).
Online functions can be used via the wireless
network connection. This includes online serv‐
ices and applications/apps pr ovided bythe man‐
ufacturer or other pr oviders.
Manu factu rer's se rvices
Re garding online services of the manufacturer,
th e individual functions are described bythe 28
General no tes

#
Toconfigure suggestions: selectSugges-
tions settings (/page 315). #
Toreset favo urites or themes: select
Reset favourites to factory settings orReset
themes to factory settings. #
Select Yes. #
Toreset a profile: selectReset profile to
factory settings. #
Select Yes. #
Todel ete a profile: selectDelete profile . #
Select Yes.
% The guest profile cannot be dele ted.
Pr otecting profile content
To protect your profile content and settings you
can crea tea PIN in the Mercedes me por talfor
yo ur profile. When PIN pr otection is active, you
ha ve toenter the PIN toselect your profile. #
Select Protect content . #
Select Mercedes me portal.
The br owser opens and you are trans ferred
to the Mercedes me por tal. Selecting a profile
Multimedia sy
stem:
4 © 5
f Profiles
% You can cancel the setting process with the
fo llowing actions:
R Tap on thePositioning seat and steering
wheel. Please tap to cancel. warning on
th e media displa y.
R Press one of the seat operating buttons
in the driver's door. #
Select a profile. #
Press thea button toconfirm the mes‐
sage.
The profile is loaded and activated.
% Alternatively, the profile can already be
selected when theve hicle is entered
(/ page 312).
Synchronising a profile
Re quirements:
R You ha vea Mercedes me user account.
R The vehicle is connected with your Mercedes
me user account. R
The personalisation service is activated on
Mercedes me connect.
Multimedia sy stem:
4 © 5
f Profiles
5 General settings
Synchronisation enables thefo llowing:
R You can configure theve hicle settings using
th e Mercedes me app.
R The profile on Mercedes me connect and the
profile in theve hicle are aligned (profile man‐
agement). #
Activate Synchronise profiles automatically.
The profiles in theve hicle are automatically
synchronised with the profiles on Mercedes
me connect when the ignition is switched on
and off.
or #
Select Synchronise profiles now.
Af ter selecting this option, the profiles in the
ve hicle are synchronised with the profiles on
Mercedes me connect. MBUX multimedia sy
stem 311

#
Set a new PIN.
Ac tivating PIN pr otection for data export #
Select Protect data export .
Ac tivate or deacti vate the function.
Un blocking the PIN via the Mercedes me por‐
tal
If th e PIN has been entered incor rectly three
times, the PIN will be bloc ked. You can ha ve a
single-use password sent to you via the
Mercedes me connect online por talto reset the
PIN pr otection. #
Select Unblock PIN. #
Ente rth e single-use password.
PIN pr otection is reset, and you can set a
new PIN. Software upda
teInformation on software upda
tes
A software upda teconsi sts of thre esteps:
R Downloading or copying of the data requ ired
fo r ins tallation
R Installation of the update R
Activation of the update byrestarting the
sy stem
The multimedia sy stem pr ovides a message
when an update is available.
Depending on the source, you can per form vari‐
ous updates:
Software updates Source of
the
update Up
date type
Interne tN avigation map, sys‐
te m updates, Digital
Owner's Manual
External storage
medium, e.g. USB
fl ash drive Na
vigation maps %
Installation can take several minutes and
cancellation is not possible. If you do not
ins tallth e software updates then thest atus
of your vehicle will not be up-to-date. During
th e ins tallation, individual functions or con‐ trol elements are not
available or on lyavaila‐
ble toa limited deg ree.
Ad vantages of updating software
Software updates ensure your vehicle's tech nol‐
ogy is up-to-date.
In order toimpr oveth equ ality of our services
yo u will recei vefuture updates foryo ur multime‐
dia sy stem, the Mercedes me connect services
and your vehicle's communication module.
These will con veniently be sent to you via the
mobile phone connection in your vehicle and, in
many cases, ins talled automaticall y.Yo u can
monitor thest atus of your updates at any time
on the Mercedes me por tal and find information
about po tential inno vations.
Yo ur advantages at a glance:
R con veniently recei vesoftware update s via
th e mobile phone network
R impr ovesth equ ality and availability of
Mercedes me connect services
R keeps your multimedia sy stem and communi‐
cation module up-to-date 336
MBUX multimedia sy stem

Obser
vethefo llowing when entering the activa‐
tion code:
R The activation code can be used for one vehi‐
cle
R The activation code is not transferable
R The activation code has six digits
In theeve nt of thefo llowing problems, please
con tact a Mercedes-Benz service centre:
R The multimedia sy stem does not accept the
activation code
R You ha velost the activation code
Displaying the compass
Multimedia sy stem:
4 © 5
Navigation 5
¡ 5
Position #
Select Compass.
The compass display sho wsthefo llowing
information:
R the cur rent di rection of tr avel with bear‐
ing (360° form at) and compass direction
R longitude and latitude coo rdinates in
degrees, minutes and seconds R
height (rounded)
R number of satellites from which a signal
can be recei ved
The information is not available in everycountr y.
Displaying Qibla
Multimedia sy stem:
4 © 5
Navigation 5
¡ 5
Position #
Select Qibla.
The ar rowonthe compass sho wsthe direc‐
tion toMecca in relation tothe cur rent di rec‐
tion of tr avel.
The number of satellites recei ved is shown.
% This function is not available in all countries.
Setting the map scale automatically
Multimedia sy stem:
4 © 5
Navigation 5
Z
5 Advanced #
Select View. #
Select Map orientation. #
Activate Auto zoom.
The display button is acti vated. The map
scale is set automatically depending on your
driving speed and the type of road.
% The automatically selec ted map scale can be
ch anged manuall y.After a few seconds, this
is automatically reset.
Displaying the satellite map
Multimedia sy stem:
4 © 5
Navigation 5
Z
5 Advanced #
Select View. #
Select Map elements. #
Switch Satellite map on or off.
If th e display button is activated, satellite
maps are displa yed in map scales from 2 km.
If th e display button is deactivated, satellite
maps are not displa yed in map scales from
2 km to20 km.
% The satellite maps forth ese map scales are
not available in all countries. MBUX multimedia sy
stem 385

Tr
ansfer redve hicle data with Android Auto
and Apple CarPlay ®Overview of transfer
redve hicle data
When using Android Autoor Apple CarPlay ®
, cer‐
ta in vehicle data is transfer redto the mobile
phone. This enables youto getth e best out of
selected mobile phone services. Vehicle data is
not directly accessible.
The following sy stem information is transmit ted:
R Software release of the multimedia sy stem
R System ID (anonymised)
The transfer of this data is used tooptimise
communication between theve hicle and the
mobile phone.
To do this, and toassign se veralve hicles tothe
mobile phone, a vehicle identifier is randomly
ge nerated.
This has no connection totheve hicle identifica‐
tion number (VIN) and is dele ted when the multi‐
media sy stem is reset (/ page 338).
The following driving status data is transmit ted:
R Transmission position engaged R
Distinction between par ked, standstill, rolling
and driving
R Day/night mode of the instrument clus ter
The transfer of this data is used toalter how
con tent is displ ayed tocor respond tothe driving
situation.
The following position data is transmitte d:
R Coordinates
R Speed
R Compass direction
R Acceleration di rection
This da tais only transfer red while the navigation
sy stem is active, in order toimpr oveit (e.g. so it
can continue functioning when in a tunnel). Mercedes me calls
Making a call via the
overhead control panel
% Mercedes me calls are not possible in every
count ry. Find out at a Mercedes-Benz
service centre if these functions are availa‐
ble in your count ry. 1
me button for service, concier geor informa‐
tion calls
2 SOS button co ver
3 SOS button (emergency call sy stem) #
Tomake a Me rcedes me call: press me
button 1. #
Tomake an eme rgency call: press SOS
button co ver2 briefly toopen. MBUX multimedia sy
stem 415

Calling up
thera dio station list Multimedia sy
stem:
4 © 5
Radio #
Select .
The station list appears. #
Select a station. Sear
ching forra dio stations using station
names or frequency entry Multimedia sy
stem:
4 © 5
Radio #
Select è. #
Ente r astation name or frequenc y.#
Select a station. St
oring radio stations Multimedia sy
stem:
4 © 5
Radio #
Select a radio station. Memory slots are
available in station presets #
Select f.
or #
Press and hold on thera dio station.
Re placing an entry in the station presets #
Press and hold on an entry in thest ation pre‐
sets. #
Select Yes. Editing
station presets Multimedia sy
stem:
4 © 5
Radio
Moving stations #
Press and hold a stored station. #
Select Move. #
Movethest ation tothe new position.
Deleting stations #
Press and hold a station. #
Select Delete. Re
placing a station #
Press and hold a station. #
Select Replace radio station . Calling up a slide show (FM/DAB
radio mode) Multimedia sy
stem:
4 © 5
Radio
The slide show displa ysadditional information
pr ov ided bythest ation as an image. This can
include logos, album co vers, music trac ks, pro‐
gr ammes, ne wsor service information, forex am‐
ple. #
Select .446
MBUX multimedia sy stem

Overview .............................................
445
Sea rching forst ations ........................ .446
Setting a channel ................................ 445
Setting station tracking ...................... .447
Setting the frequency band ................. 445
Setting the traf fic information
service volume inc rease ...................... 447
St oring radio stations .......................... 446
Vo ice commands (LINGU ATRO NIC) .....2 86
Ra dio stations
Dialling (on-boa rdcompu ter) ............... 271
Ra in closing function
Sliding sunroof ...................................... 93
Ra in-closing feature
Side wind ows ........................................88
Ra nge
Displaying ............................................ 269
Ra pid charging
see Cha rging
REA CHregulation ...................................... 26
Re ading light
Switching on/off using poses ............. 307 Re
ading light
see Interior lighting
Re alwo od (Care) ...................................... 471
Re ar axle le vel control ............................ 226
Re ar door (child saf ety lock) .................... 69
Re ar fog light
Switching on/off .................................1 35
Re ar seat
see Seat
Re ar seat belt
St atus display ........................................ 36
Re ar seat belt status display .................... 36
Re ar window
Changing the wiper blade .................... 14 5
Re ar window wipers
Ac tivating/deactivating ...................... .143
Re ar-view mir ror
see Outside mir rors
Re cuperation
Fu nction ............................................... 161
Setting ................................................. 161Re
cycling
see Take -ba ckof end-of-life vehicles
Re gistration
Ve hicle .................................................. 26
Re scue card ............................................... 27
Re set function (multimedia sy stem) .....3 38
Re storing (factory settings)
see Reset function (multimedia sy stem)
Re stra int sy stem ...................................... .30
Basic instructions forch ildren .............. .45
Fu nction in an accident ........................ .31
Fu nctionality .......................................... 31
Malfunction ...........................................31
Pr otection ..............................................30
Re duced pr otection ...............................30
Self-test ................................................. 31
Wa rning lamp ........................................ .31
Re versege ar
Engaging .............................................. 174
Re versing camera .................................. .232
Care .................................................... 469
Fu nction .............................................. 232 Index
609