2019 DODGE DURANGO Owners Manual

Do Not Disturb
With Do Not Disturb, you can disable notifications from
incoming calls and texts, allowing you to keep your eyes
on the road and hands on the wheel. For your convenience,
there is a counter display to keep track of your missed calls
and text messages while you were using Do Not Disturb.Do Not Disturb can automatically reply with a text mes-
sage, a call or both, when declining an incoming call and
send it to voicemail.
Automatic reply messages can be:
•
“I am driving right now, I will get back to you shortly.”
• Create a custom auto reply message up to 160 characters.
NOTE: Only the first 25 characters can be seen on the
touchscreen while typing a custom message.
While in Do Not Disturb, Conference Call can be selected
so you can still place a second call without being inter-
rupted by incoming calls.
NOTE:
• Reply with text message is not compatible with iPhones.
• Auto reply with text message is only available on
phones that support Bluetooth MAP.Android Auto — If Equipped
NOTE: Feature availability depends on your carrier and
mobile phone manufacturer. Some Android Auto features
may or may not be available in every region and/or
language.
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Android Auto allows you to use your voice to interact with
Android’s best-in-class speech technology through your
vehicle’s voice recognition system, and use your smart-
phone’s data plan to project your Android powered smart-
phone and a number of its apps onto your Uconnect
touchscreen. Connect your Android 5.0 (Lollipop), or
higher, to one of the media USB ports, using the factory-
provided USB cable, and press the new Android Auto icon
that replaces your “Phone” icon on the main menu bar to
begin Android Auto. Push and hold the VR button on the
steering wheel, or press and hold the “Microphone” icon
within Android Auto, to activate Android’s VR, which
recognizes natural voice commands, to use a list of your
smartphone’s features:
•Maps
• Music
• Phone
• Text Messages
• Additional Apps
Android Auto On 7-inch Display
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Refer to your Uconnect Owner ’s Manual Supplement for
further information.
NOTE:Requires compatible smartphone running Android
5.0 Lollipop or higher and download app on Google Play.
Android, Android Auto, and Google Play are trademarks
of Google Inc.
Apple CarPlay — If Equipped
NOTE: Feature availability depends on your carrier and
mobile phone manufacturer. Some Apple CarPlay features
may or may not be available in every region and/or
language.
Apple CarPlay allows you to use your voice to interact
with Siri through your vehicle’s voice recognition system,
and use your smartphone’s data plan to project your
iPhone and a number of its apps onto your Uconnect
touchscreen. Connect your iPhone 5, or higher, to one of
the media USB ports, using the factory-provided Lightning
cable, and press the new CarPlay icon that replaces your
“Phone” icon on the main menu bar to begin Apple
CarPlay. Push and hold the VR button on the steering
wheel, or press and hold the “Home” button within Apple
CarPlay, to activate Siri, which recognizes natural voice
commands to use a list of your iPhone’s features:
• Phone
• Music
• Messages
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•Maps — if equipped
• Additional Apps — if equipped
Refer to your Uconnect Owner ’s Manual Supplement for
further information.
NOTE:Requires compatible iPhone. See dealer for phone
compatibility. Data plan rates apply. Vehicle user interface
is a product of Apple. Apple CarPlay is a trademark of
Apple Inc. iPhone is a trademark of Apple Inc., registered
in the US and other countries. Apple terms of use and
privacy statements apply.
Apple CarPlay On 7-inch Display
Apple CarPlay On 8.4-inch Display
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General Information
The following regulatory statement applies to all Radio
Frequency (RF) devices equipped in this vehicle:
This device complies with Part 15 of the FCC Rules and
with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, in-cluding interference that may cause undesired opera-
tion.
NOTE: Changes or modifications not expressly approved
by the party responsible for compliance could void the
user ’s authority to operate the equipment.
Additional Information
© 2018 FCA US LLC. All rights reserved. Mopar and
Uconnect are registered trademarks and Mopar Owner
Connect is a trademark of FCA US LLC. Android is a
trademark of Google Inc. SiriusXM and all related marks
and logos are trademarks of SiriusXM Radio Inc. Uconnect System Support:
•
U.S. residents visit www.DriveUconnect.com or call:
1-877-855-8400(24 hours a day 7 days a week)
• Canadian residents visit www.DriveUconnect.ca or call:
1-800-465-2001(English) or 1-800-387-9983(French)
SiriusXM Guardian services support:
• U.S. residents visit www.siriusxm.com/guardian or call:
1-844-796-4827
• Canadian residents visit www.siriusxm.ca/guardian or
call: 1-877-324-9091
CD/DVD DISC MAINTENANCE
To keep a CD/DVD in good condition, take the following
precautions:
•Handle the disc by its edge; avoid touching the surface.
• If the disc is stained, clean the surface with a soft cloth,
wiping from center to edge.
• Do not apply paper or tape to the disc; avoid scratching
the disc.
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•Do not use solvents such as benzene, thinner, cleaners,
or anti-static sprays.
• Store the disc in its case after playing.
• Do not expose the disc to direct sunlight.
• Do not store the disc where temperatures may become
too high.
NOTE: If you experience difficulty in playing a particular
disc, it may be damaged (e.g., scratched, reflective coating
removed, a hair, moisture or dew on the disc), oversized, or
have protection encoding. Try a known good disc before
considering disc player service.
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CUSTOMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ....................... .574
▫ Prepare For The Appointment ..............574
▫ Prepare A List ........................ .574
▫ Be Reasonable With Requests ..............574
 IF YOU NEED ASSISTANCE ................574
▫ FCA US LLC Customer Center .............575
▫ FCA Canada Inc. Customer Center ...........575
▫ In Mexico Contact ..................... .575
▫ Puerto Rico And U.S. Virgin Islands ..........575▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ................... .575
▫ Service Contract .......................576
 WARRANTY INFORMATION ...............577
 MOPARPARTS ........................ .577
 REPORTING SAFETY DEFECTS .............577
▫ In The 50 United States And Washington, D.C. . .577
▫ In Canada ........................... .577
 PUBLICATION ORDER FORMS .............577
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SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
574 CUSTOMER ASSISTANCE