2019 DODGE DURANGO Owners Manual

WARNING!
•If anyone in the vehicle could be in danger (e.g., fire
or smoke is visible, dangerous road conditions or
location), do not wait for voice contact from an
Emergency Services Agent. All occupants should exit
the vehicle immediately and move to a safe location.
• Never place anything on or near the vehicle’s oper-
able network and GPS antennas. You could prevent
operable network and GPS signal reception, which
can prevent your vehicle from placing an emergency
call. An operable network and GPS signal reception
is required for the SOS Call system to function
properly.
• The SOS Call system is embedded into the vehicle’s
electrical system. Do not add aftermarket electrical
equipment to the vehicle’s electrical system. This
may prevent your vehicle from sending a signal to
initiate an emergency call. To avoid interference that
can cause the SOS Call system to fail, never add
aftermarket equipment (e.g., two-way mobile radio,
CB radio, data recorder, etc.) to your vehicle’s electri-
cal system or modify the antennas on your vehicle. IF
YOUR VEHICLE LOSES BATTERY POWER FOR
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WARNING! (Continued)
ANY REASON (INCLUDING DURING OR AFTER
AN ACCIDENT), THE UCONNECT FEATURES,
APPS AND SERVICES, AMONG OTHERS, WILL
NOT OPERATE.
• Modifications to any part of the SOS Call system
could cause the air bag system to fail when you need
it. You could be injured if the air bag system is not
there to help protect you.
SOS Call System Limitations
Vehicles sold in Mexico DO NOThave SOS Call system
capabilities.
SOS or other emergency line operators in Mexico may not
answer or respond to SOS system calls.
If the SOS Call system detects a malfunction, any of the
following may occur at the time the malfunction is de-
tected, and at the beginning of each ignition cycle:
• The Rearview Mirror light located between the ASSIST
and SOS buttons will continuously be illuminated red.
• The Device Screen will display the following message
“Vehicle device requires service. Please contact your
dealer.”
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IN CASE OF EMERGENCY 375

•An In-Vehicle Audio message will state “Vehicle device
requires service. Please contact your dealer.”
WARNING!
•Ignoring the Rearview Mirror light could mean you
will not have SOS Call services. If the Rearview
Mirror light is illuminated, have your authorized
dealer service the SOS Call system immediately.
• The Occupant Restraint Control module turns on the
air bag Warning Light on the instrument panel if a
malfunction in any part of the system is detected. If
the Air Bag Warning Light is illuminated, have your
authorized dealer service the Occupant Restraint
Control system immediately.
Even if the SOS Call system is fully functional, factors
beyond FCA US LLC’s control may prevent or stop the SOS
Call system operation. These include, but are not limited
to, the following factors:
• Delayed accessories mode is active.
• The ignition is in the OFF position.
• The vehicle’s electrical systems are not intact. •
The SOS Call system software and/or hardware are
damaged during a crash.
• The vehicle battery loses power or becomes discon-
nected during a vehicle crash.
• LTE (voice/data) or 4G (data) network and/or Global
Positioning Satellite signals are unavailable or ob-
structed.
• Equipment malfunction at the SOS operator facility.
• Operator error by the SOS operator.
• LTE (voice/data) or 4G (data) network congestion.
• Weather.
• Buildings, structures, geographic terrain, or tunnels.
WARNING!
ALWAYS obey traffic laws and pay attention to the
road. ALWAYS drive safely with your hands on the
steering wheel. You have full responsibility and as-
sume all risks related to the use of the features and
applications in this vehicle. Only use the features and
applications when it is safe to do so. Failure to do so
may result in an accident involving serious injury or
death.
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NOTE:
•Your vehicle may be transmitting data as authorized by
the subscriber.
• Never place anything on or near the vehicle’s LTE
(voice/data) or 4G (data) and GPS antennas. You could
prevent LTE (voice/data) or 4G (data) and GPS signal
reception, which can prevent your vehicle from placing
an emergency call. An operable LTE (voice/data) or 4G
(data) network connection and a GPS signal is required
for the SOS Call system to function properly.
General Information
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2)
this device must accept any interference received, includ-
ing interference that may cause undesired operation. NOTE:
Changes or modifications not expressly approved
by the party responsible for compliance could void the
user’s authority to operate the equipment.
CAUTION!
To avoid damage to the mirror during cleaning, never
spray any cleaning solution directly onto the mirror.
Apply the solution onto a clean cloth and wipe the
mirror clean.
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IN CASE OF EMERGENCY 377

BULB REPLACEMENT
Replacement Bulbs
Interior Bulbs
Bulb Number
Glove Compartment Lamp 194
Grab Handle Lamp L002825W5W
Overhead Console Reading Lamps VT4976
Visor Vanity Lamp V26377
Rear Cargo Lamp 214–2
Underpanel Courtesy Lamps 906
Instrument Cluster (General Illumination) 103
Telltale/Hazard Lamp 74
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Exterior Bulbs
Bulb Number
Low Beam/High Beam (Bi-Xenon) Headlamps D3S (Serviced At Authorized Dealer)
Low Beam/High Beam/Daytime Running Lamp (DRL)
Bi-Halogen Headlamps (Base) 9005SL+
Low Beam/High Beam (Bi-Halogen) Headlamps
(Uplevel) 9005SL+
Front Park/Turn Signal Lamps (Base) 3157NAK
Front Turn Signal Lamps (Uplevel & Premium) 3157NAK
Front Park Lamp/Daytime Running Lamp (Uplevel &
Premium) LED (Serviced At Authorized Dealer)
Front Side Marker Lamps LED (Serviced At Authorized Dealer)
Front Fog Lamps H11
Rear Tail Lamps/Sidemarker Lamps LED (Serviced At Authorized Dealer)
Rear Stop/Turn Signal Lamps LED (Serviced At Authorized Dealer)
Rear Liftgate Tail Lamps LED (Serviced At Authorized Dealer)
Rear Backup Lamps 921 (W16W)
Rear License Lamps LED (Serviced At Authorized Dealer)
Center High-Mounted Stop Lamp (CHMSL) LED (Serviced A Authorized Dealer)
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IN CASE OF EMERGENCY 379

Bulb Replacement
NOTE:Lens fogging can occur under certain atmospheric
conditions. This will usually clear as atmospheric condi-
tions change to allow the condensation to change back into
a vapor. Turning the lamps on will usually accelerate the
clearing process.
High Intensity Discharge Headlamps (Bi-Xenon) —
If Equipped
The headlamps are a type of high voltage discharge tube.
High voltage can remain in the circuit even with the
headlamp switch off. Because of this, you should not
attempt to service a headlamp bulb yourself. If a head-
lamp bulb fails, take your vehicle to an authorized dealer
for service.
WARNING!
A transient high voltage occurs at the bulb sockets of
High Intensity Discharge (HID) headlamps when the
headlamp switch is turned ON. It may cause serious
electrical shock or electrocution if not serviced prop-
erly. See your authorized dealer for service. NOTE:
On vehicles equipped with High Intensity Dis-
charge (HID) headlamps, when the headlamps are turned
on, there is a blue hue to the lamps. This diminishes and
becomes more white after approximately 10 seconds, as the
system charges.
Bi-Halogen Headlamps — If Equipped
1. Turn the steering wheel to the left to replace the bulb from the right hand lamp, or to the right to replace the
bulb from the left hand lamp.
2. Turn the access cap located on the wheel liner counter- clockwise to remove from liner.
3. Locate the headlamp bulb access cap through the open- ing in the wheel liner.
4. Firmly grasp the access cap and rotate counterclockwise to remove lamp housing.
5. Firmly grasp the low/high beam bulb and connector assembly and rotate counterclockwise to remove from
housing.
6. Disconnect the electrical connector and then connect the replacement bulb.
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7. Install the bulb and connector assembly into the head-lamp housing and rotate clockwise to lock in place.
8. Install the bulb access cap in the headlamp housing and rotate clockwise to lock it in place.
9. Install the access cap in the wheel liner and rotate clockwise to lock it in place.
CAUTION!
Do not touch the new bulb with your fingers. Oil
contamination will severely shorten bulb life. If the
bulb comes in contact with an oily surface, clean the
bulb with rubbing alcohol.
Front Turn Signal
1. Open the hood.
2. Turn the turn signal bulb one–quarter turn counter-clockwise to remove from housing.
3. Disconnect the electrical connector and replace the bulb.
CAUTION!
Do not touch the new bulb with your fingers. Oil
contamination will severely shorten bulb life. If the
bulb comes in contact with an oily surface, clean the
bulb with rubbing alcohol.
Front Fog Lamps
1. Reach through the cutout in the splash shield and rotate the bulb’s electrical connector one-quarter turn counter-
clockwise and remove it from the fog lamp housing.
2. Remove the bulb from the connector and install the replacement bulb.
3. Install the bulb and connector assembly into the fog lamp housing and rotate the connector one-quarter turn
clockwise to lock it in place.
CAUTION!
• Do not touch the new bulb with your fingers. Oil
contamination will severely shorten bulb life. If the
bulb comes in contact with any oily surface, clean the
bulb with rubbing alcohol.
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IN CASE OF EMERGENCY 381

CAUTION!(Continued)
•Always use the correct bulb size and type for replace-
ment. An incorrect bulb size or type may overheat
and cause damage to the lamp, the socket or the lamp
wiring.
Rear Tail, Stop And Turn Signal Lamps
The rear tail, stop, and turn signal lamps are LED. See your
authorized dealer for replacement.
Rear Liftgate Mounted Back-up Lamps
1. Raise the liftgate.
2. Use a fiber stick or flat blade screw driver to pry the
lower trim from the liftgate.
3. Back-up lamps are now visible. Rotate socket(s) counter clockwise.
4. Remove/replace bulb(s).
5. Reinstall the socket(s).
6. Reverse process to reinstall the liftgate trim.
Center High-Mounted Stop Lamp (CHMSL)
The center high-mounted stop lamp is an LED assembly.
See your authorized dealer for replacement.
Rear License Lamp
The rear license lamps are LEDs. See your authorized
dealer for service.
FUSES
WARNING!
• When replacing a blown fuse, always use an appro-
priate replacement fuse with the same amp rating as
the original fuse. Never replace a fuse with another
fuse of higher amp rating. Never replace a blown
fuse with metal wires or any other material. Do not
place a fuse inside a circuit breaker cavity or vice
versa. Failure to use proper fuses may result in
serious personal injury, fire and/or property damage.
• Before replacing a fuse, make sure that the ignition is
off and that all the other services are switched off
and/or disengaged.
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