2019 DODGE DURANGO Owners Manual

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
Puerto Rico And U.S. Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 423-6343
Fax: (787) 782-3345
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the manufac-
turer has installed special TDD (Telecommunication Devices for
the Deaf) equipment at its customer center. Any hearing or
speech impaired customer, who has access to a TDD or a
conventional teletypewriter (TTY) in the United States, can
communicate with the manufacturer by dialing 1-800-380-
CHRY.
11
CUSTOMER ASSISTANCE 575

Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have any
questions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New VehicleLimited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
(Continued)
576 CUSTOMER ASSISTANCE

WARRANTY INFORMATION
See the Warranty Information Booklet for the terms and
provisions of FCA US LLC warranties applicable to this
vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying
FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, an authorized
dealer or FCA US LLC.To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to http://www.safercar.gov; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.11
CUSTOMER ASSISTANCE 577

Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)
578 CUSTOMER ASSISTANCE

INDEX
12

About Your Brakes........................ .479
Adaptive Cruise Control (ACC) (Cruise Control) . . . .294
Adding Engine Coolant (Antifreeze) .............442
Adding Fuel ............................. .340
Additives, Fuel ........................... .482
Adjust Down .............................. .53, 54
Forward ............................ .52, 54
Rearward ........................... .52, 54
Up ................................ .53, 54
Air Bag Air Bag Operation ....................... .219
Air Bag Warning Light .....................215
Driver Knee Air Bag ..................... .220
Enhanced Accident Response .............225, 412
Event Data Recorder (EDR) .................413
If Deployment Occurs .....................224
Knee Impact Bolsters ..................... .219
Maintaining Your Air Bag System .............227
Maintenance ........................... .227
Redundant Air Bag Warning Light ............216
Side Air Bags .......................... .220
Transporting Pets ....................... .253
Air Bag Light .......................159, 215, 255
Air Cleaner, Engine (Engine Air Cleaner Filter) ......428Air Conditioner Maintenance
..................428
Air Conditioner Refrigerant ................428, 429
Air Conditioner System ..................... .428
Air Conditioning .......................... .100
Rear ..................................97
Air Conditioning Filter .................. .103, 429
Air Conditioning, Operating Tips ...............102
Air Conditioning System .....................101
Air Filter ............................... .428
Air Pressure Tires................................. .459
Alarm Arm The System .......................31, 32
Disarm The

System ........................31
Rearm The System ........................32
Security Alarm ......................... .163
Alarm System Security Alarm ...........................31
All Wheel Drive (AWD) ..................... .282
Alterations/Modifications Vehicle .................................6
Android Auto ............................ .567
Antifreeze (Engine Coolant) ................441, 486
Disposal .............................. .443
Anti-Lock Brake System (ABS) .................174
580 INDEX

Anti-Lock Warning Light.....................166
Apple CarPlay ........................... .569
Arming System Security Alarm ...........................31
Assist, Hill Start .......................... .176
Audio Systems (Radio) .......................493
Auto Down Power Windows ..................105
Automatic Headlights ........................76
Automatic High Beams .......................75
Automatic Temperature Control (ATC) ...........101
Automatic Transmission ..................263, 274
Adding Fluid .......................... .447
Fluid And Filter Change ...................447
Fluid Change .......................... .447
Fluid Level Check .....................446, 447
Fluid Type ......................... .446, 489
Special Additives ........................ .446
Automatic Transmission Limp Home Mode ........280
Auxiliary Driving Systems ....................184
Auxiliary Electrical Outlet (Power Outlet) .........130
Auxiliary Power Outlet ..................... .130
Axle Fluid .............................. .489
Battery .............................. .160, 424
Charging System Light ................... .160Keyless Key Fob Replacement
................21
Battery Saver Feature .........................78
Belts, Seat ............................... .255
Blind Spot Monitoring .......................184
Body Mechanism Lubrication ..................433
B-Pillar Location .......................... .454
Brake Assist System ........................ .176
Brake Control System, Electronic ................175
Brake Fluid .......................... .445, 489
Brake System ......................... .445, 479
Anti-Lock (ABS) ........................ .479
Fluid Check ........................... .445
Master Cylinder ........................ .445
Parking .............................. .270
W arning

Light.......................... .159
Brake/Transmission Interlock ..................273
Bulb Replacement .......................378, 380
Bulbs, Light ............................. .257
Camera, Rear ............................ .338
Capacities, Fluid .......................... .486
Caps, Filler Oil (Engine) ........................ .422, 427
Radiator (Coolant Pressure) .................443
Carbon Monoxide Warning ................254, 485
12
INDEX 581

Cargo Area Cover.......................113,114
Cargo Compartment ........................113
Light .................................113
Luggage Carrier ........................ .135
Cargo Light ...............................113
Cargo Tie-Downs ...........................114
Car Washes .............................. .473
Cellular Phone ........................... .551
Center High Mounted Stop Light ...............382
Chains, Tire ............................. .469
Changing A Flat Tire ....................... .448
Chart, Tire Sizing .......................... .450
Check Engine Light (Malfunction Indicator Light). . . .171
Checking Your Vehicle For Safety ...............254
Checks, Safety ............................ .254
Child Restraint ........................... .228
Child Restraints Booster Seats ........................... .231
Child Seat Installation .....................248
How To Stow An unused ALR Seat Belt ........244
Infant And Child Restraints .................230
Locating The LATCH Anchorages .............238
Lower Anchors And Tethers For Children .......234
Older Children And Child Restraints ...........230
Seating Positions ........................ .233Child Safety Locks
..........................40
Clean Air Gasoline ........................ .482
Cleaning Wheels ............................... .468
Climate Control ............................86
Automatic ..............................87
Cold Weather Operation ..................... .268
Compact Disc (CD) Maintenance ................571
Compact Spare Tire ........................ .466
Contract, Service .......................... .576
Cooling Pressure Cap (Radiator Cap) ............443
Cooling System ........................... .440
Adding Coolant (Antifreeze) .................442
Coolant Level .......................... .443
Cooling Capacity ........................ .486
Disposal

Of Used Coolant ..................443
Drain, Flush, And Refill ................... .441
Inspection ......................... .440, 443
Points To Remember ..................... .444
Pressure Cap ........................... .443
Radiator Cap .......................... .443
Selection Of Coolant (Antifreeze) .......441, 486, 487
Corrosion Protection ....................... .472
Cruise Control (Speed Control) ..............291, 294
Cruise Light .......................... .168, 169
582 INDEX