have directly notified Mercedes-Benz USA,
LLC in writing of the need for its repair.
(2) the same substantial defect or malfunction of a less serious nature than category (1)
has been subject to repair four or more
times and you have directly notified
Mercedes-Benz in writing of the need for its
repair.
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
3 Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Booklet describes all
the necessary maintenance work which should
be done at regular intervals.
Always have the Service and Warranty Booklet
with you when you bring the vehicle to an
authorized Mercedes-Benz Center. The service
advisor will record every service for you in the
Service and Warranty Booklet.
Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-
gram offers technical help in the event of a
breakdown. Calls to the toll-free Roadside Assis-
tance Hotline are answered by our agents 24
hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Program
brochure (USA) or the "Roadside Assistance"
section in the Service and Warranty booklet
(Canada). You will find both in your vehicle lit-
erature portfolio.
Change of address or change of own-
ership
In the event of a change of address, please send us the "Notification of Address Change" in the
Service and Guarantee booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in contact-
ing you in a timely manner should the need arise.
If you sell your Mercedes, please leave the entire
literature in the vehicle so that it is available to
the next owner.
If you have purchased a used car, please send us the "Notification of Used Car Purchase" in the
Service and Guarantee booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada) at 1-800-387-0100.
Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
Rservice facilities or replacement parts may
not be readily available.
Runleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic converter.
Rthe fuel may have a considerably lower octane
rating. Unsuitable fuel can cause engine dam-
age.
Some Mercedes-Benz models are available for
delivery in Europe through our European Deliv-
ery Program. For details, consult an authorized
Mercedes-Benz Center or write to one of the
following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
26Service and vehicle operation
Introduction
Additionally, children could set the vehicle in
motion if, for example, they:
Rrelease the parking brake
Rshift the automatic transmission out of park
positionP
Rstart the engine
There is a risk of an accident and injury.
Never leave children or animals unattended in
the vehicle.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. This
also applies to mobile phones if the "Digital
Car Key in smartphone" function is activated
via the Mercedes me connect web app.
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases leads to poisoning. There
is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces with-
out sufficient ventilation.
GWARNING
Flammable materials introduced through
environmental influence or by animals can
ignite if in contact with the exhaust system or
parts of the engine that heat up. There is a risk
of fire.
Carry out regular checks to make sure that
there are no flammable foreign materials in
the engine compartment or in the exhaust
system.
The catalytic converter is preheated for up to
30 seconds after a cold start. The sound of the
engine may change during this time.
Automatic transmission
XDepress the brake pedal and keep it
depressed.
XShift the transmission to position j.
Transmission position display jis shown in
the multifunction display.
iYou can start the engine in transmission
position jand i.
Starting procedure with the SmartKey
To start the engine using the SmartKey instead
of KEYLESS-GO, pull the Start/Stop button out
of the ignition lock.
XTurn the SmartKey to position 3in the igni-
tion lock (Ypage 122) and release it as soon
as the engine is running.
Using KEYLESS-GO to start the engine
The Start/Stop button can be used to start the
vehicle manually without inserting the SmartKey
into the ignition lock. The Start/Stop button
must be inserted in the ignition lock and the
SmartKey must be in the vehicle. This mode for
starting the engine operates independently of
the ECO start/stop automatic engine start func-
tion.
XDepress the brake pedal and keep it
depressed.
XPress the Start/Stop button once
(Ypage 122).
The engine starts.
Pulling away
General notes
GWARNING
If the engine speed is above the idling speed
and you engage transmission position Dor R,
the vehicle could pull away suddenly. There is
a risk of an accident.
When engaging transmission position Dor R,
always firmly depress the brake pedal and do not simultaneously accelerate.
Depress the accelerator carefully when pulling
away.
The vehicle locks centrally once you have pulled
away. The locking knobs in the doors drop down.
You can open the doors from the inside at any
time.
You can also deactivate the automatic locking
feature (
Ypage 196).
It is only possible to shift the transmission from
position jto the desired position if you
depress the brake pedal. Only then is the shift
lock released.
124Driving
Driving an d parking
If drive programS,S+ orMis active, the auto-
matic transmission switches to drive program
C.
If indicator lamp ;is off, the ECO start/stop
function has been deactivated manually or as the result of a malfunction. The engine will then
not be switched off automatically when the vehi-
cle stops.
Problems with the engine
ProblemPossible causes/consequences and
MSolutions
The engine does not
start.The HOLD function or Distance Pilot DISTRONIC is activated.
XDeactivate the HOLD function (Ypage 159) or Distance Pilot
DISTRONIC (Ypage 156).
XTry to start the engine again.
The engine does not
start. The starter motor
can be heard.RThere is a malfunction in the engine electronics.
RThere is a malfunction in the fuel supply.
Before attempting to start the engine again:
XTurn the SmartKey back to position uin the ignition lock.
or
XPress the Start/Stop button repeatedly until all indicator lamps in
the instrument cluster go out.
XTry to start the engine again (Ypage 123). Avoid excessively long
and frequent attempts to start the engine as these will drain the
battery.
If the engine does not start after several attempts:
XConsult a qualified specialist workshop.
The engine does not
start. You cannot hear
the starter motor.The on-board voltage is too low because the battery is too weak or
discharged.
XJump-start the vehicle (Ypage 278).
If the engine does not start despite attempts to jump-start it:
XConsult a qualified specialist workshop.
The starter motor was exposed to a thermal load that was too high.
XAllow the starter motor to cool down for approximately two minutes.
XTry to start the engine again.
If the engine still does not start:
XConsult a qualified specialist workshop.
The engine is not running
smoothly and is misfir-
ing.There is a malfunction in the engine electronics or in a mechanical
component of the engine management system.
XOnly depress the accelerator pedal slightly.
Otherwise, non-combusted fuel may get into the catalytic converter
and damage it.
XHave the cause rectified immediately at a qualified specialist work-
shop.
Driving127
Driving and parking
Z
Jump-starting
For the jump-starting procedure, use only the jump-starting connection point in the engine com-
partment, consisting of a positive terminal and a ground point.
GWARNING
Battery acid is caustic. There is a risk of injury.
Avoid contact with skin, eyes or clothing. Do not inhale any battery gases. Do not lean over the
battery. Keep children away from batteries. Wash away battery acid immediately with plenty of
clean water and seek medical attention.
GWARNING
During charging and jump-starting, explosive gases can escape from the battery. There is a risk of an explosion.
Particularly avoid fire, open flames, creating sparks and smoking. Ensure there is sufficient ven-
tilation while charging and jump-starting. Do not lean over a battery.
GWARNING
During the charging process, a battery produces hydrogen gas. If a short circuit occurs or sparks
are created, the hydrogen gas can ignite. There is a risk of an explosion.
RMake sure that the positive terminal of a connected battery does not come into contact with
vehicle parts.
RNever place metal objects or tools on a battery.
RIt is important that you observe the described order of the battery terminals when connecting
and disconnecting a battery.
RWhen jump-starting, make sure that the battery poles with identical polarity are connected.
RIt is particularly important to observe the described order when connecting and disconnecting
the jumper cables.
RNever connect or disconnect the battery terminals while the engine is running.
GWARNING
A discharged battery can freeze at temperatures below freezing point. When jump-starting the
vehicle or charging the battery, gases can escape from the battery. There is a risk of an explosion. Allow the frozen battery to thaw out before charging it or jump-starting.
!Avoid repeated and lengthy starting attempts. Otherwise, the catalytic converter could be
damaged by the non-combusted fuel.
If the indicator/warning lamps do not light up at low temperatures, it is very likely that the dis-
charged battery has frozen. In this case, you may neither charge the battery nor jump-start the
vehicle. The service life of a thawed-out battery may be shorter. The starting characteristics can be
impaired, particularly at low temperatures. Have the thawed-out battery checked at a qualified
specialist workshop.
278Jump-starting
Breakdown assistance