2018 LINCOLN MKZ HYBRID Owners Manual

Cell phone issues
Possible solutionPossible causeIssue
iPhone•Go to your cell phone's Settings.
•Go to the Bluetooth Menu.
•Press the blue circle to the right of the device named with yourvehicle make and model to enter the next menu.
•Turn Show Notifications on.
•Disconnect then reconnect your iPhone from the SYNC 3 systemto activate this settings update.
Your iPhone is now set up to forward incoming text messages toSYNC 3.Repeat these steps for every other SYNC 3 vehicle that you connect.Your iPhone will only forward incoming text messages to SYNC 3 ifthe iPhone is not unlocked in the messaging application.Replying to text messages using SYNC 3 is not supported by iPhone.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
SYNC™ 3

Cell phone issues
Possible solutionPossible causeIssue
Text messages from WhatsApp and Facebook Messenger are notsupported.
Your cell phone must support downloading text messages throughBluetooth to receive incoming text messages.This is a cell phone-dependent feature.
Audible text messages donot work on my cell phone.Because each cell phone is different, refer to your device's manualfor the specific cell phone you are pairing. In fact, there can bedifferences between cell phones due to brand, model, service providerand software version.
This is a cell phone limitation.
USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Try switching your device off,resetting it or removing the battery, then reconnect it to SYNC 3.
Possible device malfunction.I am having troubleconnecting my device.
Make sure you are using the manufacturer's cable.
Make sure to correctly insert the USB cable into the device and yourvehicle's USB port.
Make sure that the device does not have an auto-install program oractive security settings.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
SYNC™ 3

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
Make sure you are not leaving the device in your vehicle during veryhot or cold temperatures.This is a device limitation.SYNC 3 does not recog-nize my device when I startmy vehicle.
Make sure you connect the device to SYNC 3 and that you havestarted the media player on your device.
This is a device-dependent feature.Bluetooth audio does notstream.The device is not connected.
Make sure that all song details are populated.Your music files may not contain thecorrect artist, song title, album or genreinformation.
SYNC 3 does not recog-nize music that is on mydevice.
Try replacing the corrupt file with a new version.The file may be corrupted.
Some devices require you to change the USB settings from massstorage to media transfer protocol class.The song may have copyright protectionthat does not allow it to play.
Convert the file to a supported format. See Entertainment (page 401).The file format is not supported by SYNC3.
Update media index. See Settings (page 448).The device needs to be re-indexed.
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
SYNC™ 3

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Try switching your device off,resetting it or removing the battery, then connect it back to SYNC 3.
This is a device limitation.When I connect my device,I sometimes do not hearany sound.
To listen to Apple devices through USB, select AirPlay from the devicesControl Center, then select Dock Connector.
To listen to Apple devices through Bluetooth Stereo, select AirPlayfrom the devices Control Center, then select SYNC.
Wi-Fi Issues
Possible solutionPossible causeIssue
Verify password.Password error.Failed connection.
Check for a poor Wi-Fi signal.Weak signal.
Use a unique name for your SSID, don’t usethe default name unless it contains a uniqueidentifier, such as part of the MAC address.
Multiple Access points within range with thesame SSID.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
SYNC™ 3

Wi-Fi Issues
Possible solutionPossible causeIssue
Position the vehicle close to the hotspot withthe front of the vehicle facing the hotspotdirection and remove obstacles if possible.Other Wi-Fi, Bluetooth, microwave and cord-less phones may cause interference.
Weak signal probably due to distance fromthe hotspot, obstruction or high interference.Disconnecting after successful connection.
If the vehicle is equipped with heated wind-shield, try positioning the vehicle so that thewindshield is not facing the hotspot. If youhave metallic window tinting but not on thewindshield, position the vehicle to face thehotspot. If all windows are tinted, you canopen the windows in the direction of thehotspot if that is feasible.
There may be an obstruction between SYNC3 and the hotspot.Poor signal seen by Sync despite being neara hotspot.
Try to remove other obstructions that mayimpact signal quality such as opening thegarage door.
Please set the network to visible and try again.The hotspot was defined as a hidden network.A hotspot is not listed in the list of availablenetworks.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
SYNC™ 3

Wi-Fi Issues
Possible solutionPossible causeIssue
SYNC 3 currently does not provide a hotspot.SYNC 3 does not provide a hotspot.SYNC 3 is not seen when searching for Wi-Finetworks from your phone or other devices.
Check the signal quality (under networkdetails), if SYNC 3 indicates good or excellent,test with another high-speed equippedhotspot where the environment is morepredictable.
Poor signal strength, too far from the hotspot,hotspot is supporting multiple connections,slow Internet connection or other problems.
Software download takes too long.
Test the connection with another device, if thehotspot requires a subscription, you maycontact the service provider.
It is possible that there is no new software.The connected hotspot may be a managedone and it requires either a subscription oragreeing to the terms and conditions.
SYNC 3 seems to connect with a hotspot andthe signal strength is excellent but the soft-ware is not being updated.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
SYNC™ 3

AppLink issues
Possible solution(s)Possible cause(s)Issue
Make sure you have a compatible smartphone;an Android with OS 2.3 or higher or an iPhone3GS or newer with iOS 5.0 or higher. Addition-ally, make sure you pair and connect yourphone to SYNC 3 in order to find AppLink-capable apps on your device. iPhone usersmust also connect to a USB port with an AppleUSB cable.
You did not connect an Applink Compatiblephone to SYNC 3.
AppLink Mobile Applications: When I select"Find Mobile Apps," SYNC 3 does not find anyapplications.
Make sure you have downloaded and installedthe latest version of the app from your phone'sapp store. Make sure the app is running onyour phone. Some apps require you to registeror login to the app on the phone before usingthem with AppLink. Also, some may have a"Ford SYNC" setting, so check the app'ssettings menu on the phone.
AppLink-enabled apps are not installed andrunning on your mobile device.My phone is connected, but I still cannot findany apps.
Closing and restarting apps may help SYNC3 find the application if you cannot discover itinside the vehicle. On an Android device, ifapps have an 'Exit' or 'Quit' option, then selectit and restart the app. If the app does not havethat option, select the phone's settings menu
Sometimes apps do not properly close andre-open their connection to SYNC 3, overignition cycles, for example.
My phone is connected, my app(s) are running,but I still cannot find any apps.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
SYNC™ 3

AppLink issues
Possible solution(s)Possible cause(s)Issue
and select 'Apps', then find the particular appand choose 'Force stop'. Do not forget torestart the app afterward, then select "FindMobile Apps" on SYNC 3.
On an iPhone with iOS7+, to force close anapp, double tap the home button then swipeup on the app to close it. Tap the home buttonagain, then select the app again to restart it.After a few seconds, the app should thenappear in SYNC 3's Mobile App's Menu.
Switch Bluetooth off and then on to reset it onyour phone. If you are in your vehicle, SYNC3 should be able to automatically re-connectto your phone if you press the "Phone" button.
There is a Bluetooth issue on some olderversions of the Android operating system thatmay cause apps that were found on yourprevious vehicle drive to not be found againif you did not switch Bluetooth off.
My Android phone is connected, my app(s)are running, I restarted them, but I still cannotfind any apps.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
SYNC™ 3