2018 CADILLAC CT6 Warranty Guide

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23467697 A
2018 Cadillac Limited Warranty and Owner Assistance Information
Cadillac Limited Warranty and
Owner Assistance Information 2018
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Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
IMPORTANT:This booklet contains important information about your vehicle's warranty coverage. It also explains
owner assistance information and Cadillac’s participation in an Alternative Dispute Resolution Program.
Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure to
keep it with your vehicle if you sell it so future owners will have the information.
Owner's Name:
Phone Number:
Street Address:
City & State:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:
© 2017 Cadillac Motor Car Division, General Motors, LLC. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM,
CADILLAC, and the CADILLAC emblem are registered trademarks of General Motors.
Part No. 23467697 A First Printing

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
2018 Cadillac Limited Warranty andOwner Assistance Information
Important Message to Owners... . . . 1
Cadillac’s Commitment . . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . . . . . 1
Cadillac Participation in an Alternative Dispute Resolution
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Warranty Service –United States,
Canada, and Mexico . . . . . . . . . . . . . . . 1
Warranty Coverage at a Glance . . . 2
New Vehicle Limited Warranty . . . . . 2
Emission Control System Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . . . 3
What Is Covered . . . . . . . . . . . . . . . . . . . . 3
What Is Not Covered . . . . . . . . . . . . . . . 7
CT6 PLUG-IN Warranty . . . . . . . . . . . 10
What Is Covered . . . . . . . . . . . . . . . . . . . 11
Cadillac CT6 PLUG-IN Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . 11
What Is Not Covered . . . . . . . . . . . . . . 12
Things to Know About the New Vehicle Limited Warranty . . . . . . 13
Warranty Repairs –Component
Exchanges . . . . . . . . . . . . . . . . . . . . . . . . 13 Warranty Repairs
–Recycled
Materials . . . . . . . . . . . . . . . . . . . . . . . . . 13
Tire Service . . . . . . . . . . . . . . . . . . . . . . . . 13
Aftermarket Engine Performance Enhancement Products and
Modifications . . . . . . . . . . . . . . . . . . . . . 13
After-Manufacture “Rustproofing” . . . . . . . . . . . . . . . . . . . . 14
Paint, Trim, and Appearance Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Vehicle Operation and Care . . . . . . . 14
Maintenance and Warranty Service Records . . . . . . . . . . . . . . . . . . 14
Chemical Paint Spotting . . . . . . . . . . 14
Warranty Coverage –
Extensions . . . . . . . . . . . . . . . . . . . . . . . . 14
Warranty Service —Foreign
Countries . . . . . . . . . . . . . . . . . . . . . . . . . 15
Permanent Relocation . . . . . . . . . . . . . 15
Original Equipment Alterations . . . . . . . . . . . . . . . . . . . . . . . . 15
Recreation Vehicle and Special Body or Equipment
Alterations . . . . . . . . . . . . . . . . . . . . . . . . 16
Pre-Delivery Service . . . . . . . . . . . . . . . 16 Production Changes . . . . . . . . . . . . . . . 16
Noise Emissions Warranty for
Light Duty Trucks Over
10,000 lb Gross Vehicle Weight
Rating (GVWR) Only . . . . . . . . . . . . . . 16
Emission Control Systems Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . 18
What Is Covered . . . . . . . . . . . . . . . . . . . 18
How to Determine the Applicable Emissions Control System
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Federal Emission Control System Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . 18
California Emission Control System Warranty . . . . . . . . . . . . . . . . . 19
Emission Warranty Parts List . . . 22
Replacement Parts . . . . . . . . . . . . . . . . . 25
Maintenance and Repairs . . . . . . . . . 25
Claims Procedure . . . . . . . . . . . . . . . . . . 26
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . . . . . 28
State Warranty Enforcement Laws . . . . . . . . . . . . . . . 30

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
2018 Cadillac Limited Warranty andOwner Assistance Information
Warranty Information for
California Only . . . . . . . . . . . . . . . . . . . 31
Special Coverage Adjustment Programs Beyond the Warranty
Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Customer Assistance Offices . . . . . 33
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . . 34
Roadside Assistance Program . . . . 35
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
IMPORTANT MESSAGE TO OWNERS... 1
Cadillac’s Commitment
Cadillac is committed to ensuring
satisfaction with your new vehicle.
Your dealer also wants you to be
completely satisfied and invites you to
return for all your service needs, both
during and after the warranty period.
Owner Assistance
The dealer is best equipped to provide
all your vehicle's service needs. Should
you ever encounter a problem that is
not resolved during or after the
limited warranty period, talk to a
member of dealer management. Under
certain circumstances, Cadillac and/or
Cadillac dealers may provide
assistance after the limited warranty
period has expired when the problem
results from a defect in material or
workmanship. These instances will bereviewed on a case-by-case basis.
If the issue has not been resolved to
your satisfaction, follow the
Customer
Satisfaction Procedure 028.
We thank you for choosing Cadillac.
Cadillac Participation in an
Alternative Dispute Resolution
Program
See Customer Satisfaction Procedure
0 28 for information on the voluntary,
non-binding Alternative Dispute
Resolution Program in which Cadillac
participates.
Warranty Service –United
States, Canada, and Mexico
The selling dealer has invested in the
proper tools, training, and parts
inventory to ensure that any
necessary warranty repairs can be made to your Cadillac vehicle. Cadillac
requests that the vehicle be returned
to the selling dealer for all warranty
repairs. If a situation or event occurs
where you are significantly
inconvenienced, an authorized
Cadillac dealer can make the warranty
repairs. However, in the event the
dealer is not able to perform the
repair due to the special tool and
training requirements, contact the
Customer Assistance Offices
033.
If you are unable to return to the
selling dealer, contact a Cadillac
dealer in the United States, Canada,
or Mexico for warranty service.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
2 WARRANTY COVERAGE AT A GLANCE
The warranty coverages are
summarized below.
New Vehicle Limited Warranty
Bumper-to-Bumper (Includes Tires)
.Coverage is for the first 4 years or
50,000 miles, whichever comes
first.
Powertrain
. Coverage is for the first 6 years or
70,000 miles, whichever comes
first.
Sheet Metal
. Corrosion coverage is for the first
4 years or 50,000 miles, whichever
comes first.
. Rust-through coverage is for the
first 6 years, unlimited mileage.
Emission Control System
Warranty
For light duty trucks, see “How to
Determine the Applicable Emissions
Control System Warranty ”under
Emission Control Systems Warranty
0 18 for more information. Federal
.
Gasoline Engines
‐Defects and performance for
cars and light duty truck
emission control systems are
covered for the first 2 years or
24,000 miles, whichever comes
first. From the first 2 years or
24,000 miles to 4 years or
50,000 miles, defects in material
or workmanship continue to be
covered under the New Vehicle
Limited Warranty
Bumper-to-Bumper coverage
explained previously. Specified
major components are covered
for the first 8 years or
80,000 miles, whichever comes
first.
California
. Gasoline Engines
‐Defects and performance for
cars and trucks with light duty
or medium duty emission control systems are covered for
the first 3 years or 50,000 miles,
whichever comes first.
‐ Specified components for cars or
light duty trucks equipped with
light duty or medium duty truck
emission control systems are
covered for the first 7 years or
70,000 miles, whichever comes
first.
Important: Some California emission
vehicles may have special coverages
longer than those listed here. See
“California Emission Control System
Warranty ”under Emission Control
Systems Warranty 018.
Noise Emissions
. Coverage is for applicable vehicles
weighing over 10,000 lbs based on
the Gross Vehicle Weight Rating
(GVWR) only, for the entire life of
the vehicle.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
NEW VEHICLE LIMITED WARRANTY 3
GM will provide for repairs to the
vehicle during the warranty period in
accordance with the following terms,
conditions, and limitations.
What Is Covered
Warranty Applies
This warranty is for GM vehicles
registered in the United States and
normally operated in the United
States or Canada, and is provided to
the original and any subsequent
owners of the vehicle during the
warranty period.
Repairs Covered
The warranty covers repairs to correct
any vehicle defect, not slight noise,
vibrations, or other normal
characteristics of the vehicle due to
materials or workmanship occurring
during the warranty period. Needed
repairs will be performed using new,
remanufactured, or refurbished parts.
No Charge
Warranty repairs, including towing,
parts, and labor, will be made at no
charge.Obtaining Repairs
To obtain warranty repairs, take the
vehicle to a Cadillac dealer facility
within the warranty period and
request the needed repairs.
Reasonable time must be allowed for
the dealer to perform necessary
repairs.
Warranty Period
The warranty period for all coverages
begins on the date the vehicle is first
delivered or put in use and ends at
the expiration of the coverage period.
Bumper-to-Bumper Coverage
The complete vehicle is covered for
4 years or 50,000 miles, whichever
comes first, except for other coverages
listed here under
“What Is Covered”
and those items listed under “What Is
Not Covered ”later in this section.
Powertrain Coverage
The powertrain is covered for 6 years
or 70,000 miles, whichever comes first,
except for other coverages listed here
under “What Is Covered” and those
items listed under “What Is Not
Covered ”later in this section. Engine Coverage includes:
All
internally lubricated parts, engine oil
cooling hoses and lines. Also included
are all actuators and electrical
components internal to the engine
(e.g., Active Fuel Management Valve
Lifter Oil Manifold) cylinder head,
block, timing gears, timing chain,
timing cover, oil pump/oil pump
housing, OHC carriers, valve covers, oil
pan, seals, gaskets, manifolds,
flywheel, water pump, harmonic
balancer, engine mount, turbocharger,
and supercharger. Timing belts, and
other associated components required
in the timing belt service replacement
procedure, are covered until the first
scheduled maintenance interval.
Exclusions: Excluded from the
powertrain coverage are sensors,
wiring, connectors, engine radiator,
coolant hoses, coolant, and heater
core. Coverage on the engine cooling
system begins at the inlet to the water
pump and ends with the thermostat
housing and/or outlet that attaches to
the return hose. Also excluded are the
starter motor, entire pressurized fuel
system (in-tank fuel pump, pressure
lines, fuel rail(s), regulator, injectors,