Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
IMPORTANT:This booklet contains important information about your vehicle's warranty coverage. It also explains
owner assistance information and Cadillac’s participation in an Alternative Dispute Resolution Program.
Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure to
keep it with your vehicle if you sell it so future owners will have the information.
Owner's Name:
Phone Number:
Street Address:
City & State:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:
© 2017 Cadillac Motor Car Division, General Motors, LLC. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM,
CADILLAC, and the CADILLAC emblem are registered trademarks of General Motors.
Part No. 23467697 A First Printing
Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
2018 Cadillac Limited Warranty andOwner Assistance Information
Warranty Information for
California Only . . . . . . . . . . . . . . . . . . . 31
Special Coverage Adjustment Programs Beyond the Warranty
Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Customer Assistance Offices . . . . . 33
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . . 34
Roadside Assistance Program . . . . 35
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
THINGS TO KNOW ABOUT THE NEW VEHICLE LIMITED WARRANTY 13
Warranty Repairs–Component
Exchanges
In the interest of customer
satisfaction, Cadillac may offer
exchange service on some vehicle
components. This service is intended
to reduce the amount of time your
vehicle is not available for use due to
repairs. Components used in exchange
are service replacement parts that
may be new, remanufactured,
or refurbished.
Remanufactured parts meet Cadillac
approved service part requirements
and are made from previously used
components in a process that involves
disassembly, inspection, cleaning,
update of software and replacement of
parts as appropriate, testing, and
reassembly.
Refurbished parts meet Cadillac
approved service part requirements
and are previously used parts that are
inspected, cleaned, tested, and
repackaged.
All exchange components used meet
Cadillac standards and are warranted
the same as new components.
Examples of the types of components that might be serviced in this fashion
include: engine and transmission
assemblies, instrument cluster
assemblies, radios, compact disc
players, batteries, and powertrain
control modules.
Warranty Repairs
–Recycled
Materials
Environmental Protection Agency
(EPA) guidelines and Cadillac support
the capture, purification, and reuse of
automotive air conditioning
refrigerant gases and engine coolant.
As a result, any repairs Cadillac may
make to your vehicle may involve the
installation of purified reclaimed
refrigerant and coolant.
Tire Service
Any authorized Cadillac or tire dealer
for your brand of tires can assist you
with tire service. If, after contacting
one of these dealers, you need further
assistance or you have questions,
contact the Cadillac Customer
Assistance Center. The toll-free
telephone numbers are listed under
Customer Assistance Offices 033.
Aftermarket Engine
Performance Enhancement
Products and Modifications
Some aftermarket engine performance
products and modifications promise a
way to increase the horsepower and
torque levels of your vehicle’s
powertrain. You should be aware that
these products may have detrimental
effects on the performance and life of
the engine, exhaust emission system,
transmission, and drivetrain. Engine
power enhancement products may
enable the engine to operate at
horsepower and torque levels that
could damage, create failure, or reduce
the life of the engine, engine emission
system, transmission, and drivetrain.
Damage, failure, or reduced life of the
engine, transmission, emission
system, drivetrain, or other vehicle
components caused by aftermarket
engine performance enhancement
products or modifications may not be
covered under your vehicle warranty.
Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
CUSTOMER SATISFACTION PROCEDURE 29
Contact the BBB Auto Line Program
using the toll-free telephone number
or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of Columbia.
Eligibility is limited by vehicle age,
mileage, and other factors. GM
reserves the right to change eligibility
limitations and/or to discontinue its
participation in this program.
Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
CUSTOMER ASSISTANCE OFFICES 33
Cadillac encourages customers to call
the toll-free telephone number for
assistance. However, if you wish to
write or e-mail Cadillac, refer to the
address below.
United States
Cadillac Customer Assistance Center
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone
devices (TTYs))
Roadside Service:
1-800-224-1400
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994Canada
Customer Care Centre, CA1-163-005
General Motors of Canada Company
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-882-1112
Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
34 CUSTOMER ASSISTANCE FOR TEXT TELEPHONE (TTY) USERS
To assist customers who are deaf or
hard of hearing and who use Text
Telephones (TTYs), Cadillac has TTY
equipment available at its Customer
Assistance Center and Roadside
Assistance Center.
The TTY for the Cadillac Customer
Assistance Center is:
1-800-833-2622 in the United States
1-800-263-3830 in Canada
The TTY for the Cadillac Roadside
Assistance Center is:
1-888-889-2438 in the U.S.
