2018 AUDI Q5 phone

Tele phone
Troubleshooting
Applies to: vehicles with telephone
Problem Solution
P airing
the cell phone to the MMI Check if the requirements for connecting a cell phone are met
failed.
c:::;, page 174.
Or: check if you accidentally declined the connection setup PIN on
your cell phone . If necessary, repeat the pairing process
¢ page 174 .
After pairing,
not all contact s/no Avoid using special characters in names .
contac ts are loaded in the MMI. Avoid using contact groups on your cell phone .
Certa in
te le phon e function s are The te lephone funct ions depend o n the cell phone serv ice p rovider
grayed out o r not availab le. a nd the cell p ho ne you are using. Yo u ca n obtain more i nfo rma -
tion from your cell p hone se rvice p rovide r, in your cell phone use r
guide or in the database for mobi le devices at www .audiusa.com/
b luetooth .
Some
t el ephon e func tio ns are On corporate phones, some Bluetooth settings may not be com-
switched off o r not availab le, even patib le or the ce ll phone Bluetooth funct ion may be deactivated.
tho ugh the cell phone is support- You can obtain more informat io n from yo ur system admi nistrator.
ed .
186

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You must have connected your vehicle with myAudi
r=>page 187.
.,. Select Twi tter > left co ntrol button > desired
function
(for example, T rend s).
The fo llow ing categories can be selected in the
Twitt er menu:
-M y tw eets: News Feed and the Tweets you have
posted are l isted.
-Home: the Tweets for everyone you follow are
displayed.
-T rend s: topics on Twitter that are currently
popular w ith in a country .
Different functions are availab le depending on
the Twitter category you have selected:
-New tweet : you can post a new tweet using
pre -made templates or using myAudi tem ­
plates that you have created yourse lf.
-R efre sh : the selected Twitter function is re­
freshed.
-Fa vo rite : mark a Tweet as favorite to show you
liked it.
-Retwee t: you can quote a Tweet to share it with
others.
(D Tips
-Other se tt in gs such as accoun t, la ng uage,
Tweet security and location settings
cannot
be changed in the MMI. These c hanges must
be made on the Twitter website .
-You can only connect one Twitter account
with your myAudi acco unt .
-Audi con nect (Infotainment) makes i t possi ­
b le to access Twitter . Permanent avai lability
ca nnot be guaranteed, because t hat de ­
pends on Twitter.
Travel (travel guide)
Applies to: vehicles with Travel (travel guide)
You can use the Audi MMI connect opp to store
points of interest on your mobile device (such as a smartphone) and then use them for route
guidance in the
MMI.
Requirement:
Audi conn ect (Inf otainment )
The Audi MMI connect app must be insta lled and
open on your mobi le device .
Yo u m ust be logged into your myA udi account in
the
Audi MMI conne ct app and you must have se ­
l ected your vehicle.
T he Wi-Fi function on your mob ile dev ice and on
t h e M MI m ust be switched on.
T he MMI must be connected to the network.
.,. Press: !MENU ! button> Audi connect > left con-
trol button
> Information catego ry > Trav el.
After opening the trave l guide, trave l tips in your
area wi ll be displayed including current ratings as
well as the corresponding category.
.,. Press the left control button to change the cat­
egory (such as bars nearby).
A WARNING
-
-It is only safe to use tablets, laptops, mo­ b ile dev ices and o ther sim ila r devices when
the vehicle is s tat ionary because, l ike all
loose objec ts, they co uld be thrown aroun d
the inside o f the ve hicle in a c rash and cause
serio us inj uries . Store these types of devices
secure ly while driving .
-Do not use any wireless devices on the front
seats within range of the airbags whi le driv ­
ing. A lso read the warnings in the chapter
r::> page 2 73, Front airbags.
@ Note
Always fo llow the information found in¢ (!) in
Wi -Fi hotspot on page 194.
(D Tips
U ni ts of measurement, language se tt ings and
time are shown in the Infotainment system
display based on how they were set in the
MMI system sett ings
r::> page 245.
Audi connect (Infotainment) in navigation
Applies to: vehicles with a navigation system and Audi con­
nec t (Infotainment)
.,. Select: !MENU! button> Audi connect > left
control button >
N avigation.
191

Audi conn ect (Infotainment)
The fo llowing A udi connect Infotainment services
are current ly availab le:
- Nav igat ion with
s atellit e map1> ¢page 215.
- Po int of Int eres t (POI) online search with
v o ic e re cogni tion
(such as restaurants) : plan
r oute g uidance using t he M MI con trol panel
¢ pag e 207 and the voice recognition system
¢ page 167 .
- Set up dest ina tions in your MMI using yo ur
myAudi account or the satellite map vie w l)
¢ page 215 .
-Onlin e traffic inform ation : receive up-to -the ­
minute traffic information about accidents,
road construction and other incidents
¢ page 219.
- Map updat e: import navigation map updates
directly to your v ehicl e using an SD card or as
an on line
update ¢ page 216.
(D Tips
-For the map update Audi connect Infotain ­
ment service via SD card, check the current
software vers ion in your vehicle and then
check www.aud iusa.com/myaudi to see if a
newer version is ava ilable. You can a lso have
the new navigation data installed by an Audi
dealer, wh ich can be done for an additional
ch arge.
- You can find add itiona l information abo ut
the
map updat e on line at
www.audiusa.com/myaud i.
Audi connect (Infotainment) in Media
menu
Applies to vehicles with Audi connect (Infotainment)
~ Select : IMENUI button> Audi conne ct > right
cont rol button >
Ente rt a inment .
- Online m edia and Internet radio :
offers access
to different online media servic es as we ll as In­
ternet radio and operation through the MM I us ­
ing the
Audi MMI connect app ¢ page 230.
ll AU DI AG pr ovide s access to services fro m third party pro ­
v ider s. Pe rma ne nt ava ilabil ity c anno t be guara nteed, be­
c a use that depen ds on th e th ird party provider.
192
Applies to: vehicles with Wi-Fi audio player
-Wi -F i audio pla yer: you can access the med ia
center through a Wi-Fi connected media player (such as a smartphone)
¢ page 229.
& WARNING
It is only safe to use tablets, laptops, mobile
devices and other simi lar devices when the ve­
hicle is stationary beca use, like a ll loose ob ­
jects, they could be thrown around the inside
of the vehicle in a crash and cause serious in­
juries . Store these types of devices securely
while driv ing .
@ Note
Always fo llow the information fo und in ¢ \@ in
Wi-Fi hotspot on page 194.
(D Tips
-Also see the chapter ¢ page 194, Audi con­
nect (Infotainment) general information.
- For more information on t he Wi -Fi audio
player and supported devices, contact an
authori zed Aud i dealer or autho riz ed Aud i
Service Facility.
Additional options
Applies to vehicles with Audi connect (Infotainment)
~ Select: ! M ENUI button> Audi conn ect > right
cont rol button .
The following options are available in the Aud i
connect In fota inment services overview :
About Audi connect
Here you wi ll find lega l information for Audi con­
nect (Infotainment) usage.
L o g in *
See ¢page 187, Logging into myAudi in the vehi ­
cle.
Connection manager
See ¢ page 246 .

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Licen se subs cription
The validity and expirat io n date of yo ur licenses
are displayed. When the function is switched on
10, the message Warning befo re sub scription
e x pire s
will display to warn you that your license
is about to expire.
R efr es h
The content of the selected A udi connect Info ­
tainment service o r the entire A udi connect (Info ­
tainment) list is updated .
Data privacy
Requirement: the ign it ion must be switched on.
Location and personal data are transmitted when
using Aud i connect services . If you do not want
this information to be transm itted, act ivate data
privacy .
-Acti vate pri vacy: the data conn ection is limit ed
or deactivated. Some Audi connect services will
not be available. In veh icles w ith Audi connect
emergency call and
se rvice¢ page 201, loca­
t ion and veh icle data will be transmitted via the
emergency call in cases of eme rgency . For on­
line roadside assistance*, only the voice call is
made a nd no data is transmitted.
- Deacti vate data priv acy : if the data connect ion
is limited or deactivated, you ca n sw itch on the
data connection for the use of all Aud i connect
services . Se lect and confirm
A ctiv ate dat a con­
nection .
(D Tips
Applies to: vehicles with emergency call function
In vehicles with Audi connect emergency ca ll
and service, a data connection is requi red. It
cannot be deact ivated. Location data is only
transmitted together with vehicle data when
emergency calls are made .
Audi connect (Inf otainment )
Wi-Fi hotspot
Applies to: veh icles w ith Wi-Fi hotspot
You can us e the fvlfv/I as a W i-Fi hotspot to con­
nec t up to eigh t Wi-Fi devices to the Interne t.
While driving, res tricted use of unsecured , ligh t,
small wireless devices is only possible from the
rear of the vehicle .
Requirement: the ignition must be sw itched on .
.. Select: IMENU I button> Telephone > right con-
trol button >
Wi-Fi setting s.
The following sett ings can be selected:
Wi -Fi
The MMI Wi-Fi hotspot is deactivated at the fac­
tory. Sw itch the W i- Fi hotspot to
Hots pot before
establ ish ing a con nection between your ve hicle
and yo ur Wi-Fi device.
-On: the MMI Wi-Fi hotspot is act ive and v is ible
to other dev ices. You can connect your W i- Fi
dev ice to the MMI and use the Inte rnet co nnec­
t ion if necess ary.
- Off : the M MI Wi-Fi hotspot is deactivated. An
I nte rnet co nnect ion for W i-Fi devices is not
possible .
A WARNING
= -
- To reduce the risk o f an accident, use t he
Audi connect Infotainment services with a
W i-Fi hotspot only in the rear seat when the
veh icle is in mot ion, or only when the vehi­
cle is stat ionary.
- It is only safe to use tablets, laptops, mo­ bile dev ices and other simi lar devices when
the vehicle is stationary because, like all loose objects, they could be thrown around
the inside of the vehicle in a c rash and cause
ser io us inj uries . Store these types of dev ices
secure ly while drivi ng.
- D o not use any wireless dev ices on the front
seats within ra nge of the airbags whi le dr iv­
i n g. A lso read the warnings in t he chapte r
¢ page 2 73, Front airbags .
-As the d river, do not allow usage of the W i­
F i ho tspot to d is tra ct yo u from dr iv ing, as
this cou ld increase the r isk o f an accident .
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Service Facility or your cell phone service provider for additional information .
- Usage of Audi connect Infotainment serv­
ices depends on the availability of services
through third party providers .
- A udi connect Infotainment services are only
available within the cell phone network cov­
erage from yo ur cell phone service provider.
- Audi connect Infotainment services are available in the USA . Audi connect Infotain­
ment services are currently not available in
Canada or in Mexico.
- Also read the information in the chapter
¢ page 174, Telephone.
-Availability, scope, providers, screen display
and costs of serv ices may vary depend ing on
the country, model, model year, end dev ice
and rates. For additional informat ion, visit
www.audiusa.com.
- An init ial registration/activation on the
myAudi platform at www.aud iusa.com/
myaudi is requ ired to use individual serv­
i ces. You can contact an autho rized Aud i
dealer or Audi connect (Infotainment) cus­
tomer service a t (877) SOS-AUDI (2834) to
receive information on options fo r exp and­
i ng you r usage and any costs that may re ­
su lt.
- The Audi connect Infotainment services are
a Wi -Fi/lnternet -based system. If the sys ­
tem does not function correctly even
though all of the requirements are met,
please try again later or contact Audi con­
nect (Infota inment) customer service at
(877) SOS-AUDI (2834).
- For detailed information on Audi connect
(Infotainment) and the Terms of Use, refer
to www .audiusa.com.
Data protection
Applies to vehicles with Audi connect (Infotainment)
(1) Tips
- You can find add itiona l information in your
MM I in the opt ions menu fo r the selec ted
A udi connect Infotainment service and also
on line at www.audiusa .com .
- Your privacy is important to us.
Audi conn ect (Inf otainment )
- AUDI AG collects, processes, shares and
transmits your personal information in ac­
co rdance w ith legal reg ulations in o rder to
ensure p roper function and availab ility of
the individua l Audi connect Infotainment
serv ices. You can view the complete, current
and valid Audi connect (Infotainment) data
protec tion po licy in you r M MI. The myAud i
pla tform is availab le for to you to a ct ivate
a dd itio nal Audi conne ct Infotainment serv­
i c es and to t ransfe r data to your ve hicl e,
among other services . A one -time registra ­
tion is require d to establish a connection to
your vehicle. Fo r th is purpose, AUDI AG co l­
lects, processes, transm its and uses your re­
quired persona l information as required for
you to use the services provided by AUDI
AG. Your informat ion is not distrib uted to
third pa rties. Using your cell phone with
your myAudi p latform allows you to trans­
m it d ata fo r yo ur Audi conne ct I nfot ain­
ment serv ices functions to yo ur vehicle and
you can allow specific vehicle data to be
transmitted from yo ur vehicle.
- By activating special information se rvices
that are part of your Aud i connect (Infotain­
ment) portfolio, you can use these functions
directly in you r vehicle by ente ring data to
confirm your identity (to use soc ial net­
works , for example). To do this, the ident ifi­
cat ion information you provided is forward­
ed with the request to the respec tive service
prov ider. Then you can access yo ur person al
c ontent using a se cu re conne ct ion. T his con­
t en t is displaye d in the vehicle for you r use .
Your personal conten t is not stored w ith in
Audi AG. The necessary connection informa­ tion is processed and used for prov iding
serv ices and the prope r funct ion of the serv­
ices in accordance with applicable legal
guide lines.
- You can find additional info rmation in your
MMI in the options menu for the selected
Audi connect Infotainment service and a lso
online at www .a u diusa.com.
- By p roviding Aud i connect Infotainment
serv ices, Audi of America is au thorized to
collec t, p rocess, transmi t and transfer
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Audi connect vehicle control
Introduction
Applies to vehicles with Audi connect vehicle control
With the Audi connect vehicle control services l) ,
you can access various information or use individ­
ual functions in the
Audi MMI connect app or in
myAudi .
Audi connect vehicle control includes the follow­
ing services:
- Remote locking and unlocking ¢
page 198.
-Vehicle status report¢ page 198.
-Parking location ¢ page 198 .
-Geofencing Alert ¢ page 199.
-Speed Alert ¢ page 199.
-Valet Alert ¢ page 199.
- Stolen Vehicle Locator ¢ page 199.
-Online Audi service request ¢page 199.
(D Tips
-Accessing specific data or controlling func­
tions remote ly depends on the charge leve l
of the vehicle battery. Therefore, these
functions only have limited availability after
switching off the ignit ion.
- The services are provided through a SIM
card installed in the vehicle. The cost of the
call and data connections is included in the
price for the services. Services are provided
assuming that the cell phone network re­
quired for the installed S IM card is function­
in g and ready to operate. The available serv­
ic es set by Audi AG are only available within
the cell phone network coverage area for
the cell phone service provider selected by
Audi AG .
- You can also find more information on Audi
connect on line at www.audiusa.com.
l) In pre parat io n at t he time of p rinting. T he a vailab ilit y o f
the services o ffered depends o n the co untry and may
c hang e over tim e.
Audi connect vehicle control
Setup
Applies to vehicles with Audi connect vehicle control
To use Audi connect vehicle control services 1>,
please note the fo llowing :
Creating and verifying a user account
"'Create an account at www.aud iusa.com/myaudi
and verify it.
Setting a key user in the vehicle
Requirements: the ignition must be switched on .
Another key user must not be set in the veh icle .
If necessary, reset the key
user ¢ page 198.
.. Select in the Infotainment system: I MENU ! but­
ton
> Audi connect > if necessary, Display
available functions >
right control button >
Audi connect user management > Key user >
Set key user .
"' Enter the user name for your ve rified account
and enter the IO-digit vehicle code. You can rub
the key tag for your remote control key to re­
veal the vehicle code
¢ page 31.
.. Select and confirm Log in.
You can now use the vehicle control services
through the
Audi MMI connect app or through
www .audiusa.com/myaudi.
Using vehicle control services in the Audi
MMI connect app
Requirement: your mobile devices must be com­
patible.
.. Install and start the Audi MMI connect app on
your mobi le device .
.. Log in to the Audi MMI connect app using your
user name and password and se lect your vehi­
cle.
(D Tips
- Store the vehicle code in a secure place . It
may be necessary to re-enter the vehicle
code.
197

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Emergency call
Introduction
Applies to: vehicles with emergency call fu nction
Depending on the country and the vehicle equip ­
ment, the following functions may be available.
W ith the
emergency call, you can call for he lp in
dangerous situat ions as quickly as possible. Use
this function when emergency he lp is needed
~ page 201.
W ith online roadside assistance, you can request
assistance if there is a breakdown or a minor acci­
dent
q page 202.
(D Tips
- The services are provided through a SIM
card installed in the vehicle. The cost of the
ca ll and data connections is included in the
price for the services. Services are provided
assuming that the cell phone network re­
quired for the installed SIM card is function­
ing and ready to operate . The available serv­
ices set by Audi AG are only available within
the cell phone network coverage area for
the cell phone service provider selected by
Audi AG.
- You can find what data will be transferred
at www.audiusa.com.
- These serv ices cannot be deactivated using
the settings in the Infotainment system.
Emergency call
Description
Applies to: vehicles with emergency call function
An emergency call is a combination of data trans­
mission and a phone call. The data transmission
from your vehicle forwards important informa­
tion, such as the vehicle and position data, to the
emergency call center .
Emergency call
Making an emergency call
Applies to: vehicles with emergency call function
The emergency call can be made two different
ways.
Fig. 183 Front headli ner : cover for the emergency call but­
ton
Requirement: the L ED @ must be green.
Manual emergency call
Requirement: the ignition must be switched on.
.,. Tap the cover(!) to open it.
.,. Press and hold the emergency call button until
the LED @blinks green. The emergency call is
made.
.,. If the emergency call button is pressed by mis­
take, then press it again immediately until the
LED stays green. The emergency call is can­
celed .
Automatic emergency call
The vehicle electrical system initiates an auto­
matic emergency call under certain circumstan ­
ces, for example if an airbag deploys. The LED in
the emergency call button @blinks green . The
emergency call is made . This cannot be canceled.
Note the following LED conditions :
-Green -the emergency call function is availa­
ble.
- Red -there is an e rror in the emergency call
function. Contact an authorized Audi dealer or authorized Audi Service Facility. No emergency
call can be made.
-Off-the emergency call function is not availa-
ble, perhaps because no network is available.
.,..
201

Navigation
Opening navigation
Applies to: vehicles with navigation system
The navigation system directs you to your desti­
nation, around traffic incidents and on alterna­
tive routes, if desired .
Fig. 185 Diagram: Ente r dest ination menu
.. Press the I NAV/MAPI button.
The
Ente r des tinatio n menu is displayed after
opening navigation. The following information
can be displayed in the Infotainment system dis­
play:
(D I nput field for free text search 204
@ Home address . . . . . . . . . . . . . . . . 205
@ Last dest inatio ns . . . . . . . . . . . . . . 204
@ Stored favorites . . . . . . . . . . . . . . . 205
As soon as yo u select an entry from the list (de­
pending on the ve hicle equipment), the corre­
spond ing destination displays as a map preview*
@ r:::>fig .185.
If you have connec ted a cell phone to the MM I,
your di rectory contacts will also be listed if they
have navigation data assigned to them.
The
Fav orites @r::> fig. 185 menu item as we ll as
the directory/contacts are only shown in the
En­
t e r d estination
menu if you have entered one or
more characters using the input field.
Swi tching betw een d estination entr y and th e
map :
-Press the I NAV/MAPI button repeated ly until
the map is d isplayed .
Or: select the left contro l
~ button > Swi tch to map . ..... N r-­N .....
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Naviga tion
A WARNING
-The demands of traffic require your full at­
tention. Always read the chapter
r:::> page 147, Traffic safety information.
- Obey all traff ic laws when driving.
- The route calculated by the navigation sys-
tem is a recommendation for reaching your
destination. Obey traffic lights, stopp ing re­
strictions, one-way streets, lane change re­
strictions, etc.
(D Note
- If the driving directions conflict with traffic
laws, obey the traffic laws .
- To reduce the risk of an accident, adjust the
volume of the nav igation system so that sig­
nals from outs ide the veh icle, such as police
and f ire s irens, can be heard easily at all
times.
Ci) Tips
- Snow and obstruct ions on the GPS antenna
or interference caused by t rees and large
buildings can impair satell ite recept ion and
affect the system's ability to dete rm ine the
veh icle pos it ion. Several deactivated or mal­
functioning satell ites can also interrupt G PS
recept ion and affect the system's ability to
determine the vehicle position.
- Because street names sometimes change, the names stored in the MMI may in rare
cases d iffer from the actual street name.
203