2018 AUDI A4 service

a co .... N ,....
N .... 0 0
3 co
Troubleshooting
Applies to: vehicles with telephone
Problem
Pairing
the cell phone to the MMI
failed.
After pai ring,
not all contact s/no
contacts
are loaded in the MMI.
Certa in
telephone functions are
gr ayed out o r not avai lab le.
Some
telephone function s are
switched off o r not avai lab le, even
tho ugh t he cell phone is support -
ed .
Telephone
Solution
Check if the requirements for pai ring a ce ll phone have been met
c::;,page 175.
Or: check if you accidentally declined the pairing setup PIN on
your cell phone . If necessary, repeat the pairing process
c::;, page 17 5.
Avoid using special c haracters in names .
Avoid using contact groups on your cell phone.
The te lephone funct ions depend o n the cell phone service p rovider
and the cell p hone you are using. Yo u ca n ob tain more info rma-
tion from your cell phone se rvice provide r, in your cell phone user
g ui de or in the database for mob ile dev ices at
www.audiusa.com /
bluetooth .
On corporate phones, some Bluetooth setti ngs may not be com-
patib le or the ce ll phone Bluetooth f unct ion may be deactivated.
You c an obtai n more informa tion from yo ur system adm inistrator.
187

Audi connect (Infotainm ent )
Audi connect
(Infotainment)
Introduction
Applies to vehicles with Audi connect (Infotainment)
With Audi connect Infotainment services, on line
information is transmitted directly to the vehicle
and then integrated .
A WARNING
To reduce the risk of an accident, only use
Audi connect Infotainment services when
road and traffic cond itions permit. A lways
read and fo llow the notes in
9page 155,
Traffic safety information.
Setup
Requirements for Audi connect
(Infotainment)
Applies to vehicles with Audi connect (Infota inment)
The data connection fo r Audi connect Infota in­
ment services is made thro ugh an embedded SIM
card (eS IM card) that is equipped in the veh icle.
The fo llow ing requ irements must be met to use
the embedded SI M card:
- You have already registered at
www .audiu sa.com /my audi and ass igned ave­
hicle.
- You have also already logged in to your myAudi
account under
Audi conn ect plan for the em­
bedded SIM ca rd and accepted the terms of use
given there. For add it iona l info rmation, co ntact
an a uth orized Aud i de aler or a uthorized Audi
Service Facility .
Then you r Audi co nnect Infota inment services are
activated and can be used in your veh icle.
(D Tips
- After the free subscription has ended or the
data volume has been used up, data pac kets
ca n be purchased for the use of Audi con­
nect Infot ainment serv ices. Yo u can find a d­
dit ional info rmation about fees and pur­
chasing at
www .audiusa .com /myaudi.
188
-Read this chapter before operating
~ page 195, Audi connect (Infotainment)
general information.
Configuration through myAudi
Audi connect (Infotainment) configuration
Applies to vehicles with Aud i connect (Infotainment)
Some Audi connect Infotainment services must
be configured through your personal myAudi ac­
count before using them for the first time.
-If you do not have a persona l myAud i acco unt
yet, you can register online at
www.audiusa.com /m yaudi .
-Add your vehicle to your my Audi account.
- Activate/configure the A ud i connect (Infotain -
ment) services you would like for your veh icle in
your myAudi account.
-For some Audi connect Infotainment services,
you may also have to enter your myAudi user
data or your myAudi PIN when accessing serv­
ices in the MMI to connect your vehicle to
myAudi.
For detailed information on configuration, visit
www.audiu sa.com /m yaudi .
Logging into myAudi in the vehicle
Applies to vehicles with Audi connect (Infotainment)
To use some Audi connect Infotainment services
(such as Twitter*), you must first connect your
vehicle to myAudi to transfer your personal set­
tings from your myAudi account.
Fig . 1 83 Logging into myA udi
... Select: !MENUI b utton> Audi conne ct > right
control button >
Log in.

.. Enter your myAudi user data. Or : enter your
eight-digit myAudi PIN .
.. Confirm your entry with OK.
Then yo u can open your persona l sett ings from
your my Audi account in your vehicle .
(D Tips
You can receive your my Audi P IN if you have
set up a myA udi account. For addi tional in for ­
mat io n, see
www.audiu sa.com /myaudi.
Opening Audi connect
(Infotainment)
Applies to vehicles with Audi connect (Infotainment)
F ig. 184 Aud i co nn ect (Infot ainmen t) home page
.. Select : the I MENU ! button> Audi connect .
.. If necessary, confirm the note displayed with
Accept .
A list of all of the ava ilable Audi connect Infotain­
ment services is shown in the Infotainment sys­
tem disp lay
c::;, fig. 184 .
You can a lso filter the Audi connect Infotainment
services by category:
.. Select : I MENU I button > Audi connect > left
contro l button> for example,
Na vig ation for
the Audi connect Infotainment services in the
navigation me nu
r::!) page 192.
Audi connect
Infotainment services
Basic functions
App lies to vehicles with Audi connect (Infotainment)
~ If available, funct ions specific to certa in services
~ "' are in the selection menu of that particular Aud i ...... N ~ 0 0
~ 1> Not availab le in all la n guag es.
Audi conne ct (Inf otainment )
connect Infotainment service r=!)page 157. The
basic functions are in the corresponding options
menu:
.. Sele ct: !MENU I button> Audi con nect > desired
Audi connect Infotainment service>
right con­
trol button .
Depend ing on the Audi co nnect Infota inment
se rvice sele cted, the following basic f unct ions are
available :
Save as prev iew*
Yo u can save every Audi connec t Infotainmen t
se rvice as a preview a nd d isplay it on the Audi
connect (I nfota inme nt) home
scr een @
r=!)page 189, fig . 184 .
Show on map
You can show selected contents on the map and use them fo r route g uidance.
Login
See c::;, page 188 , Logging in to myAudi in the vehi­
cle .
Read out1l
You can allow the MMI to read out t he se lected
contents .
Calling*
If a phone number was assigned to an entry , you
can call the number, for examp le to reserve tick­
ets.
Start route guidance
If a c ity was added to an ent ry, such as for City
Event s,
you can use it as a nav igation dest ina­
t io n. Rou te g uidance sta rts immed iate ly .
Change search area
The set search area can be changed at any time .
Additional information on search areas can be
fo und
under ¢ page 207 .
189

Audi connect (Infotainment)
Closing Audi connect Infotainment services
Regardless of the fu nction se lected, you c an
close an Aud i connect Infotainmen t se rvice at any
time and ret urn to the home screen¢
page 189,
fig. 184 .
Parking information
App lies to veh icles with Aud i co nn ect (Infotainment)
Information on parking locations and fees in the
selected search area (for example
Nearby ) .
.,. Select and confirm Park ing information .
You can use the rig ht cont rol but ton to sort the
pa rking loc ations
By distance or By availability.
Travel information
Applies to veh icles with Audi co nnect (Infotainment)
Information on att ractions in the selected search
area .
.,. Select and confirm Travel information .
.,. Select an d confirm an attraction to display the
details .
Fuel prices
Appli es to veh icles with Audi co nnect (Infotainment)
Information on gas stations with the lowest fue l
prices for your vehicle in the selected search area .
.,. Select and confirm F uel prices.
You can use the rig ht cont ro l button to sort the
f u e l pri ces
By price or By distance .
1l Service in preparat ion at t he t ime of print ing. Ca n add lat ­
e r or is only availab le in certa in regio ns.
190
Traffic light information
App lies to vehicles w it h Au di connect (I nfo tainme nt)
Fi g. 185 Examp le : display of a speed recommenda tion
Fig . 186 Examp le: display of an estimated wa it t im e
The t raffic light information l) g ives you a speed
r ecommendation, at which to drive through the
next green traffic
li gh t@ ~ fig. 185 or informs
yo u of t he wai t time at the next red light @. Th e
tr affic ligh t info rm ati on ca n be displ aye d in the
dr ive r in forma tio n sy stem, in t he sta tus line of
the Audi virt ua l coc kp it* or in the he ad-up dis­
p lay *.
General information
The traff ic lig ht inform ation is subject to ce rtain
sy stem lim itation s and may be un avail able or on­
l y part ially ava ilable in the fo llow ing s itu ations:
- when t he pe rm itted speed lim it is exceeded
-if the next t raffic light is less tha n 100 ft (30
m) away
- if the estimated wait time at a red lig ht is less
t han four seconds
- if there is no traffic light data avai lab le
- if the data connection was interrupted

a co .... N ,....
N .... 0 0
3 co
The follow ing Audi connect In fota inment services
are current ly available:
- Naviga tion wi th
online map view an d Street
View ¢ page 216.
-Point of Interest (POI) online search with
voi ce re cognition
(such as res taur ants): plan
rou te g uidance using t he M MI con trol panel
¢ page 208 and the voice recognition system
¢ page 168 .
-Set up des tina tions i n your M MI using yo ur
myAudi account or online map view
¢page 216 .
-Online traffic information : receive up-to -the ­
minute traffic info rmation about accidents,
road constr uction and other incidents
¢ page 220.
- Map update : import navigation map updates
directly to yo ur vehicle using an SD ca rd or as
an on line
update ¢ page 218.
(D Tips
-Fo r the map update A udi connect Infotain ­
ment service via SD card, check the current
software vers ion in your vehicle and t hen
check
www .audiusa.com/myaudi to see if a
newe r version is ava ilable. You can a lso have
t h e new navigation da ta insta lled by an Audi
dealer , w hich can be done for an add itio nal
c ha rge.
- Y ou can also find addi tiona l info rmation
abo ut the
map update onl ine a t
www.audiusa .com/myaudi .
Audi connect (Infotainment) on the phone
Applies to vehicles with Audi connect (Infotainment)
~ Se lect : I MENU I button > Audi connect > left
contro l button >
Communication .
The follow ing A udi con nect In fot ainm ent service s
a re cu rrent ly availab le:
- Stor ing contacts on yo ur computer using yo ur
myAudi Account and load ing the con ta cts in to
t h e M MI
direct ory ¢ page 185.
Audi connect (Infotainment)
Audi connect (Infotainment) in Media
menu
Applies to vehicles with Audi connect {Infota inment}
~ Sele ct : iME NUI button> Audi connect > right
control button >
Entertainment.
- Online media and Internet radio :
offers acce ss
t o d ifferent online media se rvices as well as I n­
ternet radio an d ope ration th ro u gh the MMI us ­
ing the
Audi MMI connect app ¢ page 232.
Applies to: vehicles with Wi·Fi audio player
- Wi-Fi audio player : you can access the med ia
cen ter through a Wi-Fi connec ted med ia p layer
(su ch as a smartp hone)
¢ page 231.
_&. WARNING
It is only safe to use table ts, l aptops , m obile
d evi ces and other simila r devices whe n the ve­
hicl e is stationary beca use, like a ll loose ob ­
j ects, they could be thrown aroun d the inside
of the vehicle in a crash an d cause serious in­
jur ies. Store these types of devices sec urely
while driv ing .
(D Note
Always fo llow the information fo und in ¢ 0 in
Wi-Fi hotspot on page 194 .
(D Tips
-Also see the cha pter ¢ page 195, Audi con ­
nect (Infotainment) general information .
- For more in forma tion on the Wi -Fi a ud io
p layer a nd sup ported devices, contact an
authorized A udi dealer or authorized Audi
Service Facility.
Additional options
Applies to vehicles with Audi connect (Infotainment}
~ Select: ! M EN UI button> Audi connect > right
cont rol button .
The following options a re available in the Aud i
connect Infota inment serv ices overv iew :
Log in*
See ¢ page 188, Logging into myAudi in the vehi -
de. ~
193

a co .... N ,....
N .... 0 0
3 co
Configuring the data
connection
Applies to vehicles with Aud i connect (Infotainment)
The data connection for Audi connect Infotain·
ment services is pre-configured at the factory .
However , if a configuration should be necessary,
you can adjust the following settings .
.,. Select: I MENU I button > right control button>
Connection manager .
.,. Select: right control button > Online settings>
Data connection settings .
Using the Data connection settings menu, you
can set when an Internet connection should be
made . T he Internet connect ion disconnects auto­
matica lly on ce the requested Audi connect Info­
tainment service no longer requires any data.
The fol low ing settings can be selected:
Audi connect (MMI)
With the Audi connect (MMI) f unction, you can
Allow or Deny the use of Audi connect Infotain ·
ment services if the connection is set to No re·
quest or With request .
Wi-Fi devices*
Using the Wi-Fi devices function, you can Allow
or Deny a connection to the In ternet.
A WARNING
-As the driver, do not allow usage of the Wi­
Fi hotspot to distract you from driving, as
this could increase the risk of an accident.
-It is only safe to use tablets, laptops, mo·
bile devices and other s imilar dev ices when
the vehicle is stationary because, like all
loose objects, they could be thrown around
the inside of the vehicle in a crash and cause
serious injuries . Store these types of devices
securely whi le driving.
-Do not use any wireless devices on the front
seats within range of the airbags while driv·
ing. Also read the warnings in the chapter
t::> page 275, Front airbags.
Audi connect (Infotainment)
(D Note
Always fo llow the information found in ~0 in
Wi-Fi hotspot on page 194.
Audi connect (Infotainment) general
information
Audi connect Infotainment services
Applies to vehicles wit h Aud i connect (Infota inment)
@ Tips
-You can only use services supported by Aud i
connect (Infotainment) if you have the
op·
tional MMI Navigation plus equipment w ith
MMI touch* and Audi connect (Infotain­
ment).
-Use of the L TE* mobile network standard is
not available in every country. Contact an
authorized Audi dealer or authorized Audi
Service Facility or your cell phone service
provider for additional information.
-Usage of Audi connect Infotainment serv­
ices depends on the ava ilability of services
through third party providers.
-Audi connect Infotainment services are only
availab le within the cell phone network cov­
erage from your cell phone service provider.
-Audi connect Infotainment services are
available in the USA. Audi connect Infotain·
ment services are currently not availab le in
Canada or in Mexico.
- Also read the information in the chapter
t::> page 175, Telephone.
- Availability, scope, providers, screen display
and costs of services may vary depending on
the country, model, model year, end device
and rates. For add itional information, v is it
www.audiusa.com .
-An initial registration/activation on the
myAudi platform at
www.audiusa.com/
myaudi
is requ ired to use individual serv­
ices . You can contact an authorized Audi
dealer or Aud i connect (Infotainment) cus­
tomer service at (87 7) SOS-AUDI (2834) to
195

Audi connect (Infotainment)
receive information on options for expand­
ing your usage and any costs that may re­
sult.
- The Audi connect Infotainment services are
a Wi-Fi/Internet-based system . If the sys­
tem does not function correctly even
though all of the requirements are met, please try again later or contact Audi con­
nect customer service at 877-505-AUDI
(2834).
- For detailed information on Audi connect
(Infotainment) and the Terms of Use, refer
to
www.audiusa.com .
Data protection
App lies to veh icles with Audi connect (Infotainment)
(D Tips
- You can find additional information in your
MMI in the options menu for the selected
Audi connect Infotainment service and also
on line at
www.audiusa.com.
- Your privacy is important to us.
-AUDI AG collects, processes, shares
and
transmits your personal information in ac­
cordance with legal regulations in order to
ensure proper function and availability of
the individual Audi connect Infotainment
services. You can view the complete, current
and valid Audi connect data protection poli­
cy in your MMI. The myAudi platform is
available for to you to activate additional
Audi connect Infotainment services and to
transfer data to your vehicle, among other
services. A one-time registration is required
to establish a connection to your vehicle.
For this purpose, AUDI AG collects, process­
es, transmits and uses your required per­
sonal information as required for you to use
the services provided by AUDI AG. Your in­
formation is not distributed to third parties .
Using your cell phone with your myAudi
196
platform allows you to transmit data for
your Audi connect Infotainment services
functions to your vehicle and you can allow
specific vehicle data to be transmitted from
your vehicle.
- By activating special information services
that are part of your Audi connect portfolio,
you can use these functions directly in your
vehicle by entering data to confirm your identity (to use social networks, for exam­
ple) . To do this, the identification informa­
tion you provided is forwarded with the re­
quest to the respective service provider.
T hen you can access your personal content
using a secure connection. This content is
displayed in the vehicle for your use. Your
personal content is not stored within Audi
AG. The necessary connection information is processed and used for providing services
and the proper function of the services in
accordance with applicable legal guidelines.
- You can find additional information in your MMI in the options menu for the selected
Audi connect Infotainment service and also
online at
www.audiusa.com.
- By providing Audi connect Infotainment
services, Audi of America is authorized to
collect , process, transmit and transfer infor­
mation about you and your vehicle. Addi­
tional information can also be found in your
MMI in the options menu for the selected
Audi connect Infotainment service.
- Information on our data protection meas­ ures in conjunction with the mobile Audi
connect (Infotainment) application can be
found in the application's privacy policy. For additional information about the
www.audiusa.com/myaudi website or oth­
er applications, websites or online services
connected to Audi, visit
www.audiusa.com/
privacy .

a co .... N ,....
N .... 0 0
3 co
Audi connect (Infotainment)
Troubleshooting
Applies to vehicles with Audi connect (Infotainment)
Problem Solution
Audi connect Infotainment serv-
Some Aud i connect Infotainment services m ust be act ivated/con -
ices: individual Aud i connect Info- figured thro ugh your personal myAudi account before us ing
tainment serv ices are grayed out or them for the first time. You can find deta iled informat ion on line
not ava ilable. at
www.audiu sa .com /myaudi.
Wi-Fi hotspot :
it is not possible to De
lete all existing Wi -Fi connections on your mobi le device and
co nnect throug h W i-Fi. restart it.
197