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135
uuTroubleshooting uUpdate, Coverage, Map Errors
Troubleshooting
Update, Coverage, Map Errors
Display, Accessories
Miscellaneous Questions
ProblemSolution
My city is not part of a fully verified detailed
coverage area.The mapping database is constantly under going revision. You can access the most
recent information on the internet.
2 Map Coverage P. 143
Does the navigation system work outside North
America?The navigation system contains maps for the 50 U.S. states, Canada, Puerto Rico,
and Mexico. The navigation system will not work in other countries.
2 Map Coverage P. 143
How do I report errors I find in the database?Minor errors are bound to occur in a large database. If you encounter major errors,
see your dealer.
2Visiting Your Dealer P. 142
ProblemSolution
The display appears dim when starting the car in
really cold weather.This is normal. The display will become brighter after a few minutes.
ProblemSolution
My battery was disconnected or went dead, and the
navigation system is asking for a code.Set the power mode to ON, and press and hold the (Power) button for two
seconds. The system should reactivate. If y ou have installed an aftermarket system,
contact a dealer.
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Troubleshooting
Error Messages
Navigation System
Error MessageSolution
The display temperature is too high. For protection,
the system will shut off until the display cools down.This message appears briefly when the display temperature is too high. The
navigation system turns off until the disp lay cools down. The system turns back on
automatically when the display cools down.
The navigation system te mperature is too low. For
protection, the system will shut off until the it
warms up.The navigation system has difficulty r eading the HDD when the temperature is
below approximately -22°F (-30°C). The navigation system starts up automatically
when the display warms up.
The navigation system atmospheric pressure is too
low. For protection, the system will shut off until the
pressure returns to safe levels.The HDD is inoperable due to low atmosphe ric pressure. Move your vehicle to the
place where the atmosphe ric pressure is high.
The navigation system temperature is too high. For
protection, the system will shut off until it cools
down.The navigation system has difficulty r eading the HDD when the temperature is
high. The navigation system starts up automatically when the system cools down.
HDD access error. Please consult your dealer.Writing of the data to the HDD failed wi th a cause other than low temperature,
high temperature, and low atmospheric pres sure. After a short wait, try to operate
the system again. If this does not solv e the problem, consult with the dealer.
HDD access error. The system will reset and attempt
to correct the problem.
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Reference Information
System Initialization..............................138
Entering the Security Code ....................138
Acquiring GPS Information ....................138
Startup Confirmation Screen .................139
Map Matching ......................................139
System Limitations ................................140
GPS ......................................................140
Address Calculation ..............................140
Database ..............................................140
Client Assistance ....................................142
Resolving Problems ...............................142
Acura Client Relations Contact Information...142Visiting Your Dealer ..............................142
Map Coverage ......................................143 Obtaining a Navigation Update ............ 143
Traffic Information ............................... 144
Operation in Alaska, Hawaii, Canada, Puerto
Rico, and Mexico ................................ 144
Legal Information ................................. 145
Copyrights ........................................... 145
User Agreements ................................. 145
As required by the FCC ........................ 149
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138
Reference Information
System Initialization
The navigation system must be initialized if
power to the navigation system is
interrupted for any reason (e.g., the battery
was disconnected).
Entering the Security Code
In most cases, you do not need to enter a
security code. Follow the steps below to
reactivate the system.
1.Set the power mode to ON, and turn on
the audio system.
2. Press and hold the (Power) button for
more than two seconds.
u The system is reactivated when the
system’s control unit recognizes that
the system is in your vehicle.
If the control unit fails to recognize,
you must go to a dealer and have the
system checked.
Acquiring GPS Information
Depending on the length of time the power
was interrupted, your system may require
GPS initialization.
If initialization is not necessary, the system
proceeds directly to the Startup
Confirmation screen.
If the system fails to locate a sufficient
number of satellites to locate your position
within 10 minutes, the following screen is
displayed.
If you are experiencing GPS reception
problems:
2 GPS P. 140
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139
uuSystem Initialization uStartup Confirmation Screen
Reference Information
Startup Confirmation
Screen
The Startup Confirmation screen is
displayed when initialization has
successfully completed. It is displayed every
time you start your vehicle. Press to
select OK to continue.
Map Matching
Map matching is the process of using the
acquired GPS information to locate your
position on the map screen. If you are on a
mapped road, the name of the road is
displayed along the bottom of the map
screen when map matching is completed.
Do not enter a destination until the road
name is displayed.
The system may initially show your location
on a different street (e.g., in urban areas
where streets are close together), may show
an incorrect elevation, or may delay the
display of the vehicle position icon at
intersections. This is normal; the system will
correct itself while you drive.
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Reference Information
System Limitations
GPS
The signals received from GPS satellites are
extremely weak (less than a millionth of the
strength of a local FM station) and require
an unobstructed view of the sky. The GPS
antenna is located in the roof. The signal
reception can easily be interrupted or
interfered with by trees, tall buildings,
freeway/highway overpasses, tunnels, or
overhead electrical power wires.
GPS is operated by the U.S. Department of
Defense. For security reasons, there are
certain inaccuracies bui lt into GPS for which
the navigation system must constantly
compensate. This can cause occasional
positioning errors of up to several hundred
feet or tens of meters.
Address Calculation
The destination icon shows only the
approximate location of a destination
address. This occurs if the number of
possible addresses is different from the
number of actual addr esses on a block. For
example, the address 1425 on a 1400 block
with 100 possible addresses (because it is
followed by the 1500 block) will be shown a
quarter of the way down the block by the
system. If there are only 25 actual addresses
on the block, the actual location of address
1425 would be at the end of the block.
Database
The digitized map database reflects
conditions as they existed at various points
in time before production. Accordingly,
your database may contain inaccurate or
incomplete data or information due to the
passage of time, road construction,
changing conditions, or other causes.
For example, some places/landmarks may
be missing when you search the database
because the name was misspelled, the place
was improperly categorized, or a place/
landmark is not yet in the database. This is
also true for police stat ions, hospitals, and
other public institutions. Do not rely on the
navigation system if you need law
enforcement or hospital services. Always
check with local information sources.
In addition, the map database contains
verified and unverifie d areas. Unverified
streets may be missing from the map, in the
wrong location, or have an incorrect name
or address range. A message will warn you
if your route includes unverified streets.
Exercise additional caution when driving in
unverified areas.
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uuSystem Limitations uDatabase
Reference Information
The database does not include, analyze,
process, consider, or reflect any of the
following categories of information:
• Neighborhood quality or safety
• Population density
• Availability or proximity of law
enforcement
• Emergency, rescue, medical, or other assistance
• Construction work, zones, or hazards
• Road and lane closures
• Legal restrictions (such as vehicular type, weight, load, height, and speed
restrictions)
• Road slope or grade
• Bridge height, width, weight, or other
limits
• Traffic facilities safety
• Special events
• Pavement characteristics or conditions
Every effort has been made to verify that
the database is accurate. The number of
inaccuracies you experience increases the
longer you go without obtaining an
updated map database.
2 Obtaining a Navigation Update P. 143
We assume no liability for any incident that
may result from an error in the program, or
from changed conditions not noted above.
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142
Reference Information
Client Assistance
Resolving Problems
If you run into a specific issue that you
cannot resolve, consult the following help
resources:
• For navigation system issues:
2Troubleshooting P. 130
• There are also FAQs available online at
www.acuranavi.com (U.S.) or
www.acuranavi.ca (Canada).
• For traffic-related issues:
2 Traffic P. 132
• For reporting issues with the database or
places/landmarks:
2 Visiting Your Dealer P. 142
• Call Acura Client Relations.
2Acura Client Relations Contact
Information P. 142
Acura Client Relations
Contact Information
Acura Navi
American Honda Motor Co., Inc.
Acura Client Relations
Mail Stop 100-5E-8F
1919 Torrance Blvd.
Torrance, CA 90501-2746
Telephone: (800) 382-2238
Honda Canada Inc.
Acura Client Services
180 Honda Boulevard
Markham, L6C 0H9, ON
E-Mail: [email protected]
Telephone: (888) 9-ACURA-9
Hours: 8:00 am to 7:30 pm
Monday to Friday (Eastern time)
Visiting Your Dealer
If you have a question that you cannot
resolve using the available help resources,
you can consult a dealer . Please identify the
specific issue (e.g., error occurs when you
enter a specific addre ss, when driving on a
certain road, or just when it’s cold) so that
the service technician can refer the issue to
the factory so that a solution can be found.
Be patient, the service technician may be
unfamiliar with your specific issue.
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