2017 NISSAN MAXIMA phone

7. Voice recognition
1st Command 2nd Command 3rd Command 4th Command Action You can select a text message from a list and send it to a contact name. You canselect a type from [Mobile], [Home], [Office], [Main] or [Other].
Incoming Calls A list of spoken call history is displayed. Select a contact to whom you wish to send
the text message.
Outgoing Calls
Missed Calls
Enter Number Enter a phone number to which you wish to send the text message. Say “Pick
Message” to confirm the phone number and select a text message.
A phone number registered in the quick dial can be selected as a recipient.
Read Text <1 - 5> Play You can listen to recent text messages received. Reads out a text message. Select
from the list of current received messages.
Reply Reply to a received message.
Call Call the sender of the message.
Operating tips for phone command operation:
. After the command “Call”, a name registered in the phonebook can be spoken for recognition, while a phone number can be spoken after the command
“Dial”. Names from the phonebook cannot be spoken after the command “Dial”.
. Names in the phonebook can be recognized when only a first name is spoken or when spoken in the order of first name and then the last name. The
system does not recognize the commands when only a last name is spoken or if the phonebook name was pronounced with last name first and then the
first name.
. The system has the function to read the text messages out loud, but misreading may occur in some cases.
. Even if nicknames such as “Mom” or “Dad” are registered in the cellular phone, the voice recognition system recognizes only names. To have the system
recognize the nicknames, register the entries in the [Quick Dial] from the Phone menu.
“Quick Dial” (page 4-12)
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8 Troubleshooting guide
Customer assistance ................................................................ 8-2
System unit ........................................................................\
......... 8-3Liquid crystal display .......................................................... 8-3
Audio system ........................................................................\
...... 8-5 HD Radio technology (for U.S.) ....................................... 8-5
Compact Disc (CD) player ............................................... 8-7
iPod player ........................................................................\
.... 8-9
USB memory device ........................................................ 8-11
Bluetooth
Šstreaming audio ........................................... 8-12
BluetoothŠHands-Free Phone System ............................ 8-14 NissanConnect
SMServices (if so equipped) ................. 8-17
Apple CarPlay (if so equipped) ......................................... 8-18
Navigation ........................................................................\
........ 8-19 Basic operations ............................................................. 8-19
Vehicle icon ..................................................................... 8-20
Route calculation and visual guidance ..................... 8-22
Voice guidance ............................................................... 8-24
Traffic information (for U.S. and Canada) ................ 8-25
Voice recognition ................................................................... 8-26

8. Troubleshooting guide
BLUETOOTHŠHANDS-FREE PHONE SYSTEM
SymptomPossible cause Possible solution
A cellular phone cannot be registered. The cellular phone is not compatible with the in- vehicle hands-free phone system. Use a cellular phone compatible with the system. Visit
www.nissanusa.com/bluetooth/ to check compatibility.
Registration of the cellular phone has been per-
formed incorrectly. Check the registration procedure, and then register the
cellular phone again.
A cellular phone cannot be connected or is
disconnected after the registration is com-
pleted. The Bluetooth
Šsetting of the in-vehicle hands-free
phone system is turned off. Turn on the BluetoothŠsetting of the system.
The Bluetooth
Šsetting of the cellular phone is turned
off. Turn on the BluetoothŠsetting of the cellular phone.
The remaining battery level of the cellular phone is
low. Charge the battery of the cellular phone.
The wireless Bluetooth
Šconnection may be dis-
rupted depending on the location of the cellular
phone. Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hands-free phone
system. Do not place the cellular phone close to the seats
or your body.
Registration of the cellular phone is not completed. Perform registration of the cellular phone.
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party does not
respond to the call, the party is out of the service
area, or the call is abandoned before the party
responds) , the system may reject a request to make a
call to the phone number. Turn off the cellular phone and turn it on again to reset the
connection.
8-14

SymptomPossible cause Possible solution
The system does not recognize the connection
of a cellular phone. The system does not
receive or make a call. The cellular phone is not compatible with the in-
vehicle hands-free phone system.
Use a cellular phone compatible with the system. Visit
www.nissanusa.com/bluetooth/ to check compatibility.
The cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
The phone operation is limited by the functions (such
as dial lock, etc.) of the registered cellular phone. Remove any settings that are limiting use of the cellular
phone, and then perform registration again.
The other party cannot hear your voice.
The other party can hear your voice, but it
cracks or cuts out. Mute function is enabled.
Verify mute function is disabled.
The cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
The fan speed of the heater/air conditioner is too fast. Decrease the fan speed of the heater/air conditioner.
The ambient noise level is excessive. (For example:
heavy rain, construction sites, inside a tunnel,
oncoming vehicles, etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
The voice is cut out or noise is heard during a
call. The wireless Bluetooth
Šconnection may be dis-
rupted depending on the location of the cellular
phone. Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hands-free phone
system. Do not place a cellular phone close to the seats or
your body.
When a cellular phone is operated to make a
call, the hands-free function becomes unavail-
able. Some models of a cellular phone do not switch to the
hands-free mode when they are operated to make a
call. This is not a malfunction. Make a call again using the
hands-free function.
The other party’s voice cannot be heard. There
is no ring tone. The volume level is set to the minimum.
Adjust the volume level.
A cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
8. Troubleshooting guide
8-15

8. Troubleshooting guide
SymptomPossible cause Possible solution
Each volume level (ring tone, incoming voice or
outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display is different between the
navigation screen and a cellular phone screen.
Making or receiving a call is unavailable even
though the antenna display shows that it is
possible to do so. The antenna display varies depending on the model
of cellular phone.
This does not indicate a malfunction. The antenna display
and remaining battery level shown on the navigation screen
may be different from those shown on the cellular phone
screen. Use them as a reference.
A voice cannot be heard clearly when using a
cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or comple-
tely shut out radio waves that are used for cellular
phones. Move to a place without tall buildings.
Noise is heard when using a cellular phone
under/near areas of elevated railroads, high
voltage electric power cables, traffic signals,
neon billboards, etc. Electromagnetic waves that are generated from radio
devices may adversely affect the cellular phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular phone
may adversely affect the sound from the audio
system. This is not a malfunction.
Sound skips or stutters. The cellular phone may have turned on the wireless
LAN (Wi-Fi). Turn off the wireless LAN (Wi-Fi).
Phonebook cannot be downloaded. An error occurred during the phone pairing process. Please delete the Bluetooth
Špairing information from both
the mobile phone and vehicle system before registering it
again.
Phone does not support phonebook download
function. Visit www.nissanusa.com/bluetooth/ to check
compatibility.
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8. Troubleshooting guide
Apple CarPlay (if so equipped)
SymptomCause and Countermeasure
Cannot start Apple CarPlay though it is tethered to the vehicle. The USB cable is not connected to the USB connection port. Properly connect the USB cable to USB port 1.
“USB (Universal Serial Bus) Connection Ports and AUX (auxiliary) input jack” (page 2-7)
Apple CarPlay setting is not active on your iPhone. Turn on “CarPlay” on your iPhone.
Device is not compatible with CarPlay. Check compatibility requirements.
Apple CarPlay performance decreases. For example, slow
connectivity or slow application functionality.
or
An error message appears when trying to access features of
Apple CarPlay. A blank screen appears when trying to access
maps. Confirm you have a compatible iPhone, a cellular connection and an active data plan.
Use Apple Lightning cable to connect your phone to the USB connection port.
Phone’s performance or cellular connection. Disconnect and reconnect your phone.
Phone’s performance or cellular connection. Close all apps and restart them.
Phone’s performance or cellular connection. Cycle phone power off/on to restart.
Cannot access Siri using the switch on the steering wheel. The USB cable may not be properly connected. Disconnect and reconnect the USB cable. Siri setting is not enabled on the phone. Turn on “Siri” on your phone.
Check that you are pushing and holding<
>instead of just pushing the switch to initiate
Siri operation.
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8. Troubleshooting guide
VOICE RECOGNITION
SymptomPossible cause Possible solution
The system does not operate or fails to interpret the
command correctly. The interior of the vehicle is too noisy.
Close the windows or have the other occupants be
quiet.
The fan speed of the heater/air conditioner is too fast. Decrease the fan speed of the heater/air conditioner.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed.
The voice command is spoken in a low voice. Speak the command in a louder voice.
The timing of speaking a command is too early. Speak the command after confirming the following: a voice guidance is announced, a tone sounds, and an
icon on the screen changes from gray to orange.
The command is spoken too slowly. Speak in a natural voice without pausing between
words.
The system prompts to repeat a command. Pronunciation is unclear. Speak clearly.
The command is spoken too late after the tone. Speak the command within 5 seconds after con- firming the following: a voice guidance is announced,
a tone sounds, and an icon on the screen changes
from gray to orange.
An improper command is spoken. Speak the command or a number that is displayed on
the screen.
Speak a command that is shown in the command list.
The system does not correctly recognize a number
spoken. Too many numbers are spoken at once.
Place a pause between the appropriate digits for
correct recognition by the system. When speaking a
telephone number, place a pause between area
codes, dial codes, etc.
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SymptomPossible cause Possible solution
USB memory device cannot be operated with voice
commands. Depending on the device, iPhone or iPod may be
recognized as a USB memory device.This is not malfunction
More than one audio device is connected to USB
connection port. Only one audio device can be operated with the
voice recognition system even when multiple num-
bers of devices are connected. Select an audio
source to operate with the voice recognition system.
“Voice recognition settings” (page 7-23)
The USB/iPod operation screen is grayed out. The audio device is not connected. Connect an audio device to the system. An audio source to be operated with the voice
recognition system has not been selected.Select an audio source to be operated with the voice
recognition system.
“Voice recognition settings” (page 7-23)
An error message is displayed when trying to select a
track and operate USB/iPod. The track information is being processed for
registration by the system.Song information will be loaded into the system when
a new audio device is registered for the first time or
when the song information in the pre-registered
device has been changed. Please wait for the loading
to complete which may take a few minutes to up to an
hour.
Exceeding number of songs are stored in the
connected audio device than it can hold. Decrease the number of songs stored in the audio
device.
No song is stored in the audio device. Store songs in the connected audio device. Storing
songs with information such as artist name, album
name, song name, playlist, etc., will make voice
recognition song search available.
The system does not correctly recognize a Point of
Interest (POI) name spoken. There are some rare cases where a POI search is
unavailable by speaking the facility name but the
location can be found on the map.This is not a malfunction. Consider using an alternate
search method, like street address.
The system does not correctly recognize a Point of
Interest (POI) name spoken. Partial or alias name is spoken.
For best results, speak the full name.
8. Troubleshooting guide
8-27