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Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
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CUSTOMER ASSISTANCE 503
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Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manufac-
turer’s service contracts. If you purchased a manufacturer’s
service contract, you will receive Plan Provisions and an
Owner Identification Card in the mail within three weeks of
the vehicle delivery date. If you have any questions about the
service contract, call the manufacturer’s Service Contract
National Customer Hotline at 1-800-521-9922 (Canadian resi-
dents, call (800) 465-2001 English / (800) 387-9983 French).
504 CUSTOMER ASSISTANCE
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The manufacturer will not stand behind any service contract
that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manufac-
turer’s service contract. If you purchased a service contract
that is not a manufacturer’s service contract, and you require
service after the manufacturer’s New Vehicle Limited War-
ranty expires, please refer to the contract documents, and
contact the person listed in those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet, located in the owner ’s
information kit, for the terms and provisions of FCA US LLC
warranties applicable to this vehicle and market.
MOPAR PARTS
MOPAR fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
11
CUSTOMER ASSISTANCE 505
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REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should imme-
diately inform the National Highway Traffic Safety Admin-
istration (NHTSA) in addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized dealer
or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety Hotline
toll free at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
http://www.safercar.gov; or write to: Administrator, NHTSA,
1200 New Jersey Avenue, SE., West Building, Washington,
D.C. 20590. You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department immedi-
ately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
If you prefer mailing your payment, please call for an order
form.
NOTE:A street address is required when ordering manu-
als (no P.O. Boxes).
506 CUSTOMER ASSISTANCE
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Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
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CUSTOMER ASSISTANCE 507
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Page 511 of 527
Page 512 of 527

About Your Brakes........................ .436
Adding Engine Coolant (Antifreeze) .............397
Adding Fuel ............................. .312
Additives, Fuel ........................... .438
AirBag ................................ .250
Advance Front Air Bag ....................250
Air Bag Operation ....................... .252
Enhanced Accident Response .............256, 368
Event Data Recorder (EDR) .................368
FrontAirBag .......................... .250
If A Deployment Occurs ....................255
Knee Impact Bolsters ..................... .252
Maintaining Your Air Bag System .............257
Transporting Pets ....................... .278
Air Bag Light ......................... .196, 280
Air Bag Maintenance ....................... .257
Air Cleaner, Engine (Engine Air Cleaner Filter) ......381
Air Conditioner Maintenance ..................385
Air Conditioning Filter ....................69, 387
Air Conditioning, Operating Tips ................68
Air Conditioning Refrigerant ...............385, 386
Air Conditioning System .....................385
Air Filter ............................... .381
Air Pressure, Tires ......................... .414
Alarm (Security Alarm) ....................26, 201 Alterations/Modifications, Vehicle
................7
Antenna, Satellite Radio ..................... .465
Antifreeze (Engine Coolant) ................396, 442
Disposal .............................. .398
Anti-Lock Brake System (ABS) .................214
Anti-Lock Warning Light .....................202
Arming System (Security Alarm) ................27
Assistance Towing ......................... .483
Assist, Hill Start .......................... .216
Automatic Dimming Mirror ....................50
Automatic Headlights ........................53
Automatic Oil Change Indicator ................195
Automatic
Transmission ..................295, 405
Adding Fluid .......................... .405
Fluid And Filter Changes ...................405
Fluid Change .......................... .405
Fluid Level Check .....................402, 403
Fluid Type ......................... .402, 445
Special Additives ........................ .403
Autostick ............................... .300
Auxiliary Electrical Outlet (Power Outlet) .........176
Auxiliary Power Outlet ..................... .176
Axle Fluid .............................. .445
Axle Lock ............................... .305
510 INDEX