2016 MERCEDES-BENZ GLC COUPE check engine

Problem
Possible causes/consequences and
M
MSolutions The engine does not
start. The starter motor
can be heard. The
reserve fuel warning
lamp is lit and the fuel
gauge display is at the
reserve level. The fuel tank is empty.
X Refuel the vehicle. The engine does not
start. You cannot hear
the starter motor. The on-board voltage is too low because the battery is too weak or
discharged.
X Jump-start the vehicle (Y page 348).
If the engine does not start despite attempts to jump-start it:
X Consult a qualified specialist workshop. The starter motor was exposed to excessively high thermal load.
X Start the engine again (Y page 145).
If the engine still does not start: X Consult a qualified specialist workshop. Vehicles with a petrol
engine:
The engine is not running
smoothly and is misfir-
ing. The engine electronics or a mechanical component of the engine
management system are/is malfunctioning.
X Depress the accelerator pedal only slightly.
Otherwise, non-combusted fuel may get into the catalytic converter
and damage it.
X Have the cause rectified immediately at a qualified specialist work-
shop. The coolant temperature
display is showing more
than 120 †. A display
message may also
appear on the multifunc-
tion display and a warn-
ing tone may sound. The coolant level is too low. The coolant is too hot and the engine is not
being cooled sufficiently.
X Stop as soon as possible and allow the engine and the coolant to
cool down.
X Check the coolant level (Y page 329). Observe the warning notes
as you do so and top up the coolant if necessary. If the coolant level is correct, the engine radiator fan may be faulty. The
coolant is too hot and the engine is not being cooled sufficiently.
X If the coolant temperature is below 120 †, you can continue driving
to the nearest qualified specialist workshop.
X Avoid heavy loads on the engine as you do so, e.g. driving in moun-
tainous terrain and stop-start traffic. Driving
151Driving and parking Z

When leaving the vehicle, always take the key
with you and lock the vehicle. Never leave
children unattended in the vehicle. Always
keep the key out of reach of children.
X If the transmission is in position Dor R: push
the DIRECT SELECT lever up or down to the
first point of resistance.
X If the transmission is in position P: depress
the brake pedal and push the DIRECT SELECT lever up or down to the first point of resist-
ance.
If you switch the engine off with the transmis-
sion in position Ror D, the automatic transmis-
sion shifts to Nautomatically.
With the key: if you then open the driver's door
or the front-passenger door or remove the key
from the ignition, the automatic transmission
shifts to Pautomatically.
With the Start/Stop button: if you then open
the driver's door or the front-passenger door,
the automatic transmission shifts to Pautomat-
ically.
If you want the automatic transmission to
remain in neutral N, e.g. when having the vehicle
cleaned in an automatic car wash with a towing
system:
X Vehicles with KEYLESS-GO or KEYLESS-
GO start function: remove the Start/Stop
button from the ignition lock.
X Insert the key into the ignition lock.
X All vehicles: switch the ignition on.
X Depress the brake pedal and keep it
depressed.
X Engage neutral N.
X Release the brake pedal.
X Release the electric parking brake.
X Switch off the ignition and leave the key in the
ignition lock.
Engaging drive position D X
If the transmission is in position Ror N: push
the DIRECT SELECT lever down past the first
point of resistance.
X If the transmission is in position P: depress
the brake pedal and push the DIRECT SELECT lever down past the first point of resistance. Transmission position and drive pro-
gram display
The current transmission position and drive pro-
gram appear on the multifunction display. :
Status icon, drive program
; Transmission position
= Gear
The arrows in the transmission position display
show how and into which transmission positions
you can shift using the DIRECT SELECT lever.
If the transmission position display on the mul-
tifunction display is not working, you should pull away carefully to check whether the desired
transmission position is engaged. Ideally, you
should select transmission position Dand drive
program Eor S. Automatic transmission
155Driving and parking Z

Transmission positions
B Park position
This secures the vehicle against roll-
ing away when stopped.
Only shift the transmission to posi-
tion Pwhen the vehicle is stationary
(Y page 154). The parking lock
should not be used as a brake when
parking. In order to secure the vehi-
cle, always apply the electric parking brake in addition to the parking lock.
Park position Pis automatically
engaged if:
R you switch off the engine using the
key and remove the key
R you switch off the engine using the
key or using the Start/Stop button
and open the driver's door or front- passenger door
R you open the driver's door when
the vehicle is stationary or when
driving at a very low speed and the
transmission is in position Dor R
In the event of a malfunction of the
vehicle's electronics, the transmis-
sion may lock in position P. Have the
vehicle electronics checked immedi-
ately at a qualified specialist work-
shop. C Reverse gear
You can shift the transmission to
position Ronly when the vehicle is
stationary (Y page 154). A Neutral
Do not shift the transmission to
N
while driving. Otherwise, the auto-
matic transmission could be dam-
aged.
No power is transmitted from the
engine to the drive wheels.
Releasing the brake pedal will allow
you to move the vehicle freely, e.g. to push it or tow it.
If ESP ®
is deactivated or faulty: shift
the transmission to position Nif the
vehicle is in danger of skidding, e.g.
on icy roads.
If you switch the engine off with the
transmission in position Ror D, the
automatic transmission shifts to N
automatically.
! Rolling in neutral
Ncan lead to
damage to the transmission. 7 Drive
The automatic transmission changes
gear automatically. All forward gears
are available. Driving tips
Changing gear The automatic transmission shifts to the indi-
vidual gears automatically when it is in trans-
mission position
D. Gearshifting is determined
by:
R the selected drive program
R the position of the accelerator pedal
R the road speed
Accelerator pedal position Your driving style influences how the automatic
transmission shifts gear:
R little throttle: early upshifts
R more throttle: late upshifts
Double-clutch function When shifting down, the double-clutch function
is active regardless of the drive program. The
double-clutch function reduces load change 156
Automatic transmissionDriving an
d parking

Problems with the transmission
Problem
Possible causes/consequences and
M
MSolutions The transmission has
problems shifting gear. The transmission is losing oil.
X Have the transmission checked at a qualified specialist workshop
immediately. The acceleration charac-
teristics are deteriorat-
ing.
The transmission no lon-
ger changes gear. The transmission is in emergency mode.
It is possible to shift only into
secondgear and reverse gear.
X Stop.
X Shift the transmission to position P.
X Switch off the engine.
X Wait at least ten seconds before restarting the engine.
X Shift the transmission to position Dor R.
If D is selected, the transmission shifts into secondgear; ifRis
selected, the transmission shifts into reverse gear.
X Have the transmission checked at a qualified specialist workshop
immediately. Transfer case
This section only applies to vehicles with all-
wheel drive (4MATIC). The front and rear axles
are constantly driven.
! Performance tests may only be carried out
on a two-axle roller dynamometer. Otherwise,
the braking system or the transfer case could be damaged. Contact a qualified specialist
workshop for more information on perform-
ance tests.
! Since ESP ®
engages automatically, the igni-
tion must be switched off (the key or Start/
Stop button must be in position 0or 1) if:
R the electric parking brake is being tested
using a brake dynamometer.
R the vehicle is being towed with only one
axle raised (not permitted for vehicles with
4MATIC).
The brake system could otherwise be dam-
aged.
! Vehicles with 4MATIC must not be towed
with the front or rear axle raised; otherwise,
the transmission may be damaged. Refuelling
Important safety notes
G
WARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.
You must avoid fire, naked flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before refuelling. G
WARNING
Fuels are poisonous and hazardous to health. There is a danger of injury.
Do not swallow fuel or let it come into contact
with skin, eyes or clothing. Do not inhale fuel
vapours. Keep fuels out of the reach of chil-
dren. Refuelling
161Driving and parking
Z

When the AdBlue
®
supply drops to a minimum,
the Refill AdBlue No start in ... mi
Refill AdBlue No start in ... mi
message is shown on the multifunction display.
When the Refill
Refill AdBlue
AdBlueNo
Nostart
start in
in...
...
mi
mi message is shown on the multifunction dis-
play, you can still drive the vehicle over the dis-
tance shown. If AdBlue ®
is not topped up, you
will subsequently be unable to start the
engine. If the Refill AdBlue Start not
Refill AdBlue Start not
possible
possible message appears on the multifunc-
tion display and the engine does not start, you
must top up AdBlue ®
.
X Add at least 3.5 l of AdBlue ®
.
X Switch on the ignition for at least 60 seconds.
X Start the engine.
i You can also have the AdBlue ®
tank refilled
at a qualified specialist workshop.
Before driving your vehicle outside Europe, have
the AdBlue ®
supply checked at a qualified spe-
cialist workshop.
Further information about BlueTEC exhaust gas
aftertreatment and about AdBlue ®
can
be obtained from any Mercedes-Benz Service
Centre.
Important safety notes AdBlue
®
is a water-soluble fluid for the exhaust
gas aftertreatment of diesel engines. It is:
R non-toxic
R colourless and odourless
R non-flammable
If you open the AdBlue ®
tank, small amounts of
ammonia vapour may be released.
Ammonia vapours have a pungent odour and are
particularly irritating to the skin, mucous mem-
branes and eyes. You may experience a burning sensation in your eyes, nose and throat. You
may also experience coughing and watery eyes.
Do not inhale any ammonia vapours that may be
released. Fill the AdBlue ®
tank only in well-ven-
tilated areas.
Do not swallow AdBlue ®
or let it come into con-
tact with your skin, eyes or clothing. Keep
AdBlue ®
away from children. If you or others come into contact with AdBlue
®
,
observe the following:
R immediately rinse AdBlue ®
off your skin with
soap and water.
R if AdBlue ®
comes into contact with your eyes,
immediately rinse them thoroughly with clean water. Seek medical attention immediately.
R if AdBlue ®
is swallowed, immediately rinse
your mouth out thoroughly. Drink plenty of
water. Seek medical attention immediately.
R change immediately out of clothing that has
come into contact with AdBlue ®
.
! Only use AdBlue ®
in accordance with
ISO 22241. Do not mix any additives with
AdBlue ®
, and do not dilute AdBlue ®
with
water. This may destroy the BlueTEC exhaust
gas aftertreatment system.
! In order to fill the AdBlue ®
tank, the vehicle
must be parked on a level surface. The
AdBlue ®
tank can only be filled as intended
with the vehicle parked on a level surface.
Fluctuations in capacity will thus be avoided.
Filling a vehicle standing on an uneven sur-
face is not permitted. There is a danger of
overfilling, which can cause damage to Blue-
TEC exhaust gas aftertreatment components.
! Surfaces which have come into contact with
AdBlue ®
while refilling should be rinsed
immediately with water, or remove AdBlue ®
with a moist cloth and cold water. If AdBlue ®
has already crystallised, use a sponge and
cold water to clean the area. AdBlue ®
residue
crystallises after a certain amount of time and
soils the affected surfaces.
! AdBlue ®
is not a fuel additive and must not
be added to the fuel tank. If AdBlue ®
is added
to the fuel tank, this can lead to engine dam- age.
Have the AdBlue ®
tank refilled at a qualified
specialist workshop. However, you can also top
up the AdBlue ®
tank:
R at a filling station with an AdBlue ®
filling pump
R with AdBlue ®
refill bottles
R with an AdBlue ®
refill canister
When the pump nozzle switches off automati-
cally during filling at a filling pump, the AdBlue ®
tank has been completely filled. Do not fill the Refuelling
165Driving and parking Z

X
If this is the case, park the vehicle only on
level ground and secure it to prevent it from
rolling away.
X Shift the automatic transmission to position
P.
It may not be possible to release an applied
parking brake if the on-board voltage is low or if there is a malfunction in the system. Contact a
qualified specialist workshop.
The electric parking brake carries out a function
check at regular intervals when the engine is
switched off. Noises that occur are normal.
Applying or releasing manually X
To apply: push handle :.
When the electric parking brake is applied,
red indicator lamp !lights up on the
instrument cluster.
The electric parking brake can also be applied when the key is removed.
X To release: pull handle:.
Red indicator lamp !on the instrument
cluster goes out.
The electric parking brake can be released only:
R when the key is in position 1or 2in the igni-
tion lock (Y page 144) or
R if the ignition was switched on using the
Start/Stop button
Applying automatically The electric parking brake is automatically
applied when the transmission is in position P
and:
R the engine is switched off or
R the driver is not wearing a seat belt and the
driver's door is opened To prevent the electric parking brake from being
applied automatically, pull handle :.
The electric parking brake is also applied auto-
matically if:
R DISTRONIC PLUS brings the vehicle to a
standstill or
R the HOLD function is keeping the vehicle sta-
tionary or
R Active Parking Assist is keeping the vehicle
stationary
In addition, at least one of the following condi-
tions must be fulfilled:
R the engine is switched off
R the driver is not wearing a seat belt and the
driver's door is opened
R there is a system malfunction
R the power supply is insufficient
R the vehicle is stationary for a lengthy period
Red indicator lamp !on the instrument clus-
ter lights up.
The electric parking brake is not automatically
applied if the engine is switched off by the ECO
start/stop function.
Releasing automatically The electric parking brake of your vehicle is
released automatically when all the following
conditions are fulfilled:
R the seat belt is fastened
R the engine is running
R you accelerate and the transmission is in
position Dor R
or
you shift the transmission position from Pto
position Dor R– You will need to accelerate
more on steeper gradients
If the transmission is in position R, the tailgate
must be closed.
If your seat belt is not fastened, the following
conditions must be fulfilled for the electric park- ing brake to be released automatically:
R the driver's door is closed
R you are shifting from transmission position P
or you have previously driven at speeds
greater than 3 km/h
Ensure that you do not depress the accelerator
pedal unintentionally. Otherwise, the parking
brake will be released and the vehicle will start
to move. Parking
169Driving and parking Z

If cruise control is deactivated, a warning tone
sounds. You will see the Cruise control off
Cruise control off
message on the multifunction display for
approximately five seconds. The message on
the multifunction display disappears and the
segments on the speedometer go out.
i The last speed stored is cleared when you
switch off the engine. SPEEDTRONIC
General notes SPEEDTRONIC is used to set a speed limit for
your vehicle. If the vehicle speed exceeds the
set speed limit, SPEEDTRONIC brakes automat- ically. Shift to a lower gear in good time on long
and steep downhill gradients. Take particular
note of this when driving a laden vehicle and
when towing a trailer. By doing so, you will make use of the braking effect of the engine. This
relieves the load on the brake system and pre-
vents the brakes from overheating and wearing too quickly.
Important safety notes SPEEDTRONIC can neither reduce the risk of an
accident if you fail to adapt your driving style nor override the laws of physics. SPEEDTRONIC
cannot take into account road, weather or traffic
conditions. SPEEDTRONIC is only an aid. You
are responsible for maintaining a safe distance
from the vehicle in front, for vehicle speed, for
braking in good time and for staying in lane.
If there is a change of drivers, advise the new
driver of the speed stored.
You can set a variable or permanent limit speed:
R variable for speed limits, e.g. in built-up areas
R permanent for long-term speed restrictions,
e.g. when driving with winter tyres fitted
(Y page 177)
i The speed indicated in the speedometer
may differ slightly from the limit speed stored. Variable SPEEDTRONIC General notes
:
To store the current speed or a higher speed
; LIM indicator lamp
= To store the current speed or calling up the
last stored speed
? To store the current speed or a lower speed
A To switch between cruise control or
DISTRONIC PLUS and variable SPEED-
TRONIC
B Deactivating variable SPEEDTRONIC
With the cruise control lever, you can operate
cruise control or DISTRONIC PLUS and variable SPEEDTRONIC.
The LIM indicator lamp on the cruise control
lever indicates which system you have selected:
R LIM indicator lamp off: cruise control or
DISTRONIC PLUS is selected
R LIM indicator lamp on: variable SPEED-
TRONIC is selected
You can use the cruise control lever to limit the speed to any speed above 30 km/h while the
engine is running. If you have set a permanent
limit speed, you can variably limit the speed up
to the fixed limit speed (Y page 177).
Selecting variable SPEEDTRONIC
If there is a change of drivers, advise the new
driver of the limit speed stored. X Check whether LIM indicator lamp ;is on.
If it is on, variable SPEEDTRONIC is already
selected.
If it is not, press the cruise control lever in the direction of arrow A.
LIM indicator lamp ;in the cruise control
lever is on. Variable SPEEDTRONIC is selec-
ted. 176
Driving systemsDriving and parking

In particular, the detection of obstacles can be
impaired in the case of:
R dirt on the sensors or obscured sensors
R snow or heavy rain
R interference by other radar sources
R strong radar reflections, e.g. in multi-storey
car parks
If DISTRONIC PLUS no longer detects a vehicle
in front, it may unexpectedly accelerate to the
speed stored.
This speed can:
R be too high for a filter lane or a slip road
R be so high in the right lane that you pass vehi-
cles driving on the left (in countries where
they drive on the right)
R be so high in the left lane that you pass vehi-
cles driving on the right (in countries where
they drive on the left)
If there is a change of drivers, advise the new
driver of the speed stored.
Cruise control lever :
To activate or increase speed
; Setting the specified minimum distance
= LIM indicator lamp
? To activate at the current speed/last stored
speed
A To activate or reduce speed
B To switch between DISTRONIC PLUS and
variable SPEEDTRONIC
C Deactivating DISTRONIC PLUS
You can operate variable SPEEDTRONIC and
DISTRONIC PLUS with the cruise control lever. LIM indicator lamp
=on the cruise control lever
indicates which function you have selected:
R LIM indicator lamp= =lit:variable SPEED-
TRONIC is selected.
R LIM indicator lamp = =off:DISTRONIC PLUS
is selected
When you activate DISTRONIC PLUS, the
stored speed will appear on the multifunction display for five seconds.
Speedometer with segments: when
DISTRONIC PLUS is activated, the segments
from the stored speed to the end of the scale or to a permanently set speed limit light up.
Selecting DISTRONIC PLUS X
Check whether LIM indicator lamp =is off.
If it is off, DISTRONIC PLUS is already selec-
ted.
X If it is not, move the cruise control lever in the
direction of arrow B.
LIM indicator lamp =in the cruise control
lever goes out. DISTRONIC PLUS is selected.
Activating DISTRONIC PLUS Activation conditions
To activate DISTRONIC PLUS, the following con-
ditions must be fulfilled:
R The engine must be running. It may take up to
two minutes of driving before DISTRONIC
PLUS is ready for use.
R The electric parking brake must be released.
R ESP ®
must be switched on, but must not cur-
rently engage.
R Active Parking Assist must not be activated.
R The transmission must be in position D.
R The driver's door must be closed or your seat
belt must be fastened when you shift from P
to D.
R The front-passenger door and the rear doors
must be closed.
R The DISTRONIC PLUS function must be selec-
ted (Y page 179). Driving systems
179Driving and parking Z