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To accept the call, select:
Message
Accept
Note:You can also accept the call bypressing the phone button on the steeringwheel.
To reject the call, select:
Message
Reject
Note:You can also reject the call bypressing the phone button on the steeringwheel.
Ignore the call by doing nothing. SYNC logsit as a missed call.
Phone Menu Options
Press the top left corner on thetouchscreen to select from the followingoptions:
Action and DescriptionMenu Item
Touch this button to access the on-screen numerical pad toenter a number and place a call. During an active call, you canalso choose any of these options:
Phone
Mute Call
Hold Call
Privacy
Join Calls
End
Select to call stored contacts.Quick Dial
Touch this button to access and call any contacts in yourpreviously downloaded phonebook. The system places theentries in alphabetical categories summarized at the top ofthe screen
Phonebook
To turn on contact picture settings, if your device supports thisfeature, select:
Phone
Settings
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Action and DescriptionMenu Item
Manage Phonebook
Display Photos from Phonebook
Certain smartphones may support transferring street addresseswhen listed with phonebook contact information. If your cellphone supports this feature, you can select and use theseaddresses as destinations and save them as favorites.
Note: This is a cell phone-dependent feature. If your cell phonedoes not support downloading call history using Bluetooth,SYNC keeps track of calls made with the SYNC system.
Call History
After you connect your Bluetooth-enabled cell phone to SYNC,you can access any previously dialed, received or missed calls.You can also choose to save these to:
Quick DialFavorites
Send text messages using the touchscreen. See TextMessaging later in this section.Messaging
Touch this button to access various phone settings, forexample turning Bluetooth on and off, managing your phone-book and more. See Phone Settings later in this section
Settings
Text Messaging
Note:Downloading and sending textmessages using Bluetooth are cellphone-dependent features.
Note:Certain features in text messagingare speed-dependent and not availablewhen your vehicle is traveling at speeds over3 mph (5 km/h).
Note:SYNC does not download read textmessages from your cell phone.
You can send and receive text messagesusing Bluetooth, read them aloud andtranslate text messaging acronyms, forexample LOL.
Touch the top left corner of the display,then select:
Message
Phone
Messaging
Then any of the following:
Listen (speaker icon)
Dial
Send Text
View
Delete
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Composing a Text Message
Note:This is a speed-dependent feature.It is unavailable when your vehicle istraveling at speeds over 3 mph (5 km/h).
Note:Downloading and sending textmessages using Bluetooth are cellphone-dependent features.
To compose and send a text message, select:
Action and DescriptionMessage
Phone
Messaging
Enter a cell phone number or choose from your phonebook.Send Text
Allows you to customize the pre-defined message or createa message on your own.Edit Text
Sends the message as it is.Send
You can then preview the message, verifythe recipient as well as update themessage list.
Text Message Options
Message
I’ll call you back in a few minutes.
I just left, I’ll be there soon.
Can you give me a call?
I’m on my way.
I’m running a few minutes late.
I’m ahead of schedule, so I’ll be thereearly.
I’m outside.
I’ll call you when I get there.
OK
Yes
No
Thanks
Message
Stuck in traffic.
Call me later.
LOL
Receiving a Text Message
Note:If you select View and your vehicle istraveling over 3 mph (5 km/h), the systemoffers to read the message to you insteadof allowing you to view it while driving.
When a new message arrives, anaudible tone sounds and the screendisplays a pop-up with the caller nameand ID, if supported by your cell phone.You can select:
Action and DescriptionMessage
To view the text message.View
For SYNC to read themessage to you.Listen
To call the contact.Dial
To exit the screen.Ignore
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Phone Settings
To enter the phone settings menu select:
Action and DescriptionMessage
Phone
Settings
Then any of thefollowing:
Connect, disconnect, add or delete a device, as well as saveit as a favorite.Bluetooth Devices
To turn Bluetooth off or on.Bluetooth
If you want all calls to go directly to your voicemail and notring in the vehicle. When this feature is on, text messagenotifications do not ring inside the cabin either.
Do Not Disturb
Turn the 911 Assist feature on and off. See Information(page 418).911 Assist
Select the ring tone you want to hear when you receive a call.Choose from possible system ring tones, your currently pairedcell phone’s ring tone, a beep, text-to-speech or a silentnotification.
Phone Ringer
Select a text message notification, if supported by your cellphone. Choose from possible system alert tones, text-to-speech or silent.
Text Message Notifica-tion
If your cell phone is compatible, use this screen to adjust yourinternet data connection. Select to make your connectionprofile with the personal area network or to turn off yourconnection. You can also choose to adjust your settings orhave the system always connect, never connect whenroaming or query on connect. Press ? for more information.
Internet Data Connection
To access features such as automatic phonebook download,re-download your phonebook, add contacts from your cellphone as well as delete or upload your phonebook.
Manage Phonebook
To have the system alert you when your cell phone is inroaming mode.Roaming Warning
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Phone Voice Commands
Press the voice button and whenprompted say any of the following or asimilar command:
Voice command
Call Voicemail
Listen to Message
Reply to Message
Pair Phone
Help
INFORMATION
MessageItem
SYNC ServicesA
Travel LinkB
AlertsC
CalendarD
AppsE
Where Am I?F
If your vehicle is equipped withNavigation, press theInformation button to accessthese features. If your vehicle is notequipped with Navigation, press the cornerof the touchscreen with the green tab.
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SYNC Services (If Equipped,United States Only)
Note:SYNC Services varies by trim leveland model year and may require asubscription. Traffic alerts and turn-by-turndirections available in select markets.Message and data rates may apply. FordMotor Company reserves the right to changeor discontinue this product service at anytime without prior notification or incurringany future obligation.
Note:SYNC Services requires activationbefore use. Visit www.SYNCMyRide.com toregister and check your eligibility forcomplimentary services. Standard phoneand message rates may apply. Subscriptionmay be required. You must also have theactive SYNC Services Bluetooth-enabledcellular phone paired and connected to thesystem in order to connect to, and use,SYNC Services. See Phone (page 411).
Note:This feature does not functionproperly if you have enabled caller IDblocking on your cellular phone. Make sureyour cellular phone is not blocking caller IDbefore using SYNC Services.
Note:The driver is ultimately responsiblefor the safe operation of the vehicle, andtherefore, must evaluate whether it is safeto follow the suggested directions. Anynavigation features provided are only an aid.Make your driving decisions based on yourobservations of local conditions and existingtraffic regulations. Do not follow the routesuggestions if doing so would result in anunsafe or illegal maneuver, if you would beplaced in an unsafe situation, or if you wouldbe directed into an area that you considerunsafe. Maps used by this system may beinaccurate because of errors, changes inroads, traffic conditions or drivingconditions.
Note:When you connect, the service usesGPS technology and advanced vehiclesensors to collect your vehicle's currentlocation, travel direction and speed to helpprovide you with the directions, trafficreports, or business searches you request.Further, to provide the services you request,for continuous improvement, the servicemay collect and record call details and voicecommunications. For more information, seeSYNC Services Terms and Conditions atwww.SYNCMyRide.com. If you do not wantFord or its service providers to collect yourvehicle travel information or otherinformation identified in the Terms andConditions, do not subscribe or use theservice.
SYNC Services uses advanced vehiclesensors, integrated GPS technology andcomprehensive map and traffic data, togive you personalized traffic reports,precise turn-by-turn directions, businesssearch, news, sports, weather and more.For a complete list of services, or to learnmore, please visit www.SYNCMyRide.com.
Connecting to SYNC Services
You can connect to SYNC Services usingvoice commands or by selecting a menuitem on the touchscreen.
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To use voice commands, press the voice button and say:
Action and DescriptionVoice Command
This initiates an outgoing call to SYNC Services using yourpaired and connected Bluetooth-enabled cellular phone.Once you connect to the service, follow the voice promptsto request the desired service, for example traffic ordirections.
Services
Once connected to SYNC Services, you can also say the following:
Receive a list of available services from which to choose.What Can I Say
To return to the Services main menu.Services
Receive system help.Help
If your vehicle is equipped with Navigation,press the I (Information) button. If yourvehicle is not equipped with Navigation,press the green tab on your touchscreen.
To use the touchscreen select:
Menu Item
Connect to Services
This command initiates an outgoing callto SYNC Services using your paired andconnected Bluetooth-enabled cellularphone. Once you connect to the service,follow the voice prompts to request thedesired service.
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Receiving Turn-by-Turn Directions
Press the voice button and say:
Action and DescriptionVoice Command
To receive directions to a location. Onceyou select your destination, the systemuploads your current vehicle location,calculates a route based on current trafficconditions and sends it back to your vehicle.After the route download is complete, thephone call automatically ends. You thenreceive audible and visual driving instruc-tions as you travel toward your destination.
Directions
To find a business or type of business. Onceyou select your destination, the systemuploads your current vehicle location,calculates a route based on current trafficconditions and sends it back to your vehicle.After the route download is complete, thephone call automatically ends. You thenreceive audible and visual driving instruc-tions as you travel toward your destination.
Business Search
To find the closest business or type ofbusiness to your location, within businesssearch.
Search near me
Provides you with further assistance withinDirections and Business Search. The systemmay prompt you to speak with an operatorwhen it has difficulty matching your voicerequest. The live operator can assist you bysearching for businesses by name or by
Operator
category, residential addresses by streetaddress or by name or specific street inter-sections. Operator Assist is a feature of yourSYNC Services subscription. For moreinformation on Operator Assist, visitwww.SYNCMyRide.com/support.
If you miss a turn, SYNC automatically asksif you want the route updated. Say yeswhen prompted and the system sends anew route to your vehicle.
Yes [During an active route]
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