Page 329 of 450
3
2
3
9
14
15
16
17
18
327
Select "Contacts ".
Select
the desired contact from the list offered.
Select " Call".
Calling a recently used number
Press on Telephone to display the p
rimary pag e.
Select " Call log ".
Select
the desired contact from the list offered.
It
is
always possible to make a call
d
irectly from the telephone; park the
v
ehicle first as a safety measure.
Managing contacts / entries
Press on Telephone to display the p
rimary pag e.
Select " Contacts ".
Select " Add contact ".
Select " Create"
to
add
a
new
contact.
Or "Modify "
to edit the selected contact.
Or "
de
lete "
to delete the selected
c
ontact.
Or "
de
lete all "
to delete all information
f
or the selected contact. Select "di
rectory information
" for
the number of entries used,
available,
...
Audio and Telematics
Page 330 of 450

Frequently asked questions
The table below gives answers to the most frequently asked questions on your audio system.
Q UESTIO
nAnSW
ERSOLUTIO
n
T
he route calculation is
not
successful. The
navigation settings may conflict with the current location
(
exclusion of toll roads on a toll motor way).Check
the settings in the "Navigation" menu.
The
POIs do not appear. The POIs have not been selected.Select
the POIs in the list of POIs.
The
Hazard zone audible
w
arning does not work.The
audible warning is not active.Activate
audible warnings in the "Navigation"
m
enu.
The
system does not
s
uggest a detour around
a
n incident on the route.The
guidance criteria do not take account of TMC messages.Select the "Traffic info" function in the list of
guidance
c
riteria.
I
receive a Accident-prone
a
rea alert which is not on
my
route. Other
than guidance, the system announces all Hazard zone
p
ositioned in a cone located in front of the vehicle. It may provide
a
n alert for a Hazard zone located on nearby or parallel roads.Zoom
in on the map to view the exact position of
t
he Accident-prone area. Select "On the route" to
n
o longer receive alerts other than guidance or to
r
educe the time for the announcement.
navigation
Page 331 of 450

329
QUESTIOnAnSWERSOLUTIOn
C
ertain
traffic jams along
t
he
route are not indicated
i
n
real
time. On
starting, it is several minutes before the system begins to
r
eceive the traffic information. Wait
until the traffic information is being received
c
orrectly (display of the traffic information icons
o
n the map).
The
filters are too restrictive. Modify
the "Geographic filter" settings.
In
certain countries, only major routes (motor ways...) are listed for
t
he traffic information. This
phenomenon is normal. The system is
d
ependent on the traffic information available.
The
altitude is not
d
isplayed. On
starting, the initialisation of the GPS may take up to 3 minutes to
r
eceive more than 4 satellites correctly.Wait
until the system has completed starting
u
p, so that there is GPS coverage of at least
4
satellites.
Depending
on the geographical environment (tunnel...) or the
w
eather, the conditions of reception of the GPS signal may vary.This
phenomenon is normal. The system
i
s dependent on the GPS signal reception
c
onditions.
Audio and Telematics
Page 332 of 450

Radio
QUESTIOnAnSWERSOLUTIOn
T
he
quality of reception of
t
he
radio station listened
t
o
gradually deteriorates
o
r
the
stored stations do
n
ot
function (no sound,
87
.5 Mhz is displayed...). The
vehicle is too far from the transmitter used by the station
l
istened to or there is no transmitter in the geographical area
t
hrough which the vehicle is travelling.Activate
the "RDS" function by means of the
s
hort-cut menu to enable the system to check
w
hether there is a more power ful transmitter in
t
he geographical area.
The
environment (hills, buildings, tunnels, basement car parks...)
b
lock reception, including in RDS mode.This
phenomenon is normal and does not
i
ndicate a fault with the audio system.
The
aerial is absent or has been damaged (for example when going
t
hrough a car wash or into an underground car park).Have
the aerial checked by a CITROËN dealer.
I
cannot find some radio
s
tations in the list of
stations
r
eceived. The
station is not received or its name has changed in the list.
Some
radio stations send other information in place of their name
(
the title of the song for example).
The
system interprets this information as the name of the station.
The
name of the radio
s
tation
c
hanges.
Page 333 of 450

331
Media
QUESTIOnAnSWERSOLUTIOn
P
layback of my USB
m
emory stick starts only
a
fter
a
very long wait
(
around 2 to 3 minutes). Some
files supplied with the memory stick may greatly slow down
a
ccess to reading the memory stick (multiplication by 10 of the
c
atalogue time). Delete
the files supplied with the memory stick
a
nd limit the number of sub-folders in the file
s
tructure on the memory stick.
When
I
c
onnect
m
y
i
Phone
a
s
telephone and to the
U
SB
port at the same
t
ime,
I
am unable to play
t
he
music files. When
the iPhone connects automatically as a telephone, it forces
t
he streaming function. The streaming function takes the place
o
f the USB function which is then not useable, there is a period
w
ithout sound of the track being played with Apple
® players.D isconnect and reconnect to the USB port (the
U
SB function takes priority over streaming).
Some
characters
in
the
m
edia
information
are
not
d
isplayed
correctly
while
p
laying. The
audio
system
does
not
display
some
types
of
characters. Use standard characters to name tracks and
f
olders.
Playing
of
streaming
files
d
oes
not
start. The
peripheral
device
connected
does
not
support
automatic play. Start the playback from the device.
The
names
of
tracks
and
t
he
track
length
are
not
d
isplayed
on
the
screen
w
hen
s
treaming
a
udio. The
Bluetooth
profile
does
not
allow
the
transfer
of
this information.
Audio and Telematics
Page 334 of 450
QUESTIOnAnSWERSOLUTIOn
I
n
changing the setting
o
f
treble and bass the
e
qualizer setting is
d
eselected. The
selection of an equalizer setting imposes the balance settings.
Modifying
one without the other is not possible.Modify
the balance or equalizer settings to obtain
t
he desired musical ambience.
In
changing the equalizer
s
etting,
treble and bass
r
eturn
to zero.
When
changing the
b
alance settings, the
d
istribution setting is
d
eselected. The
selection of a distribution setting imposes the balance settings.
Modifying
one without the other is not possible.Modify
the balance or distribution settings to
o
btain the desired musical ambience.
When
changing a sound
d
istribution setting,
t
he
balance setting is
d
eselected.
Settings
Page 335 of 450

333
QUESTIOnAnSWERSOLUTIOn
T
here
is a difference in
s
ound
quality between the
d
ifferent audio sources. For
optimum sound quality, the audio settings for Volume, Bass,
T
reble, Equalizer and Loudness can be adapted to the different
s
ound sources, which may result in audible differences when
c
hanging
s
ource. Check
that the audio settings for (Volume, Bass,
T
reble, Equalizer, Loudness) are adapted to the
s
ources listened to. It is advisable to set the
a
udio functions (Bass, Treble, Fr-Re balance,
L
e-Ri balance) to the middle position, select the
"
Linear", musical ambience and set the loudness
c
orrection to the "Inactive" position in radio
m
ode.
With
the engine off, the
s
ystem
switches off after a
f
ew
minutes of use. When
the engine is switched off, the system's operating time
d
epends on the state of charge of the battery.
The
switch-off is normal: the system switches to economy mode
a
nd switches off to prevent discharging of the vehicle's battery.Start
the vehicle's engine to increase the battery
c
harge.
Audio and Telematics
Page 336 of 450

QUESTIOnAnSWERSOLUTIOn
I
cannot connect my
B
luetooth
t
elephone. The
telephone's Bluetooth function may be switched off or the
t
elephone may not be visible. -
C
heck that your telephone's Bluetooth
f
unction is switched on.
-
C
heck in the telephone settings that it is
"
visible to all".
The
Bluetooth telephone is not compatible with the system.You
can check the compatibility of your
t
elephone at www.citroen.co.uk (services).
The
volume of the
t
elephone
c
onnected
i
n
Bluetooth mode is
ina
udible. The
volume depends both on the system and on the telephone. Increase the volume of the audio system, to
m
aximum if required, and increase the volume of
t
he telephone if necessary.
The
ambient noise level has an influence on the quality of
t
elephone
c
ommunication. Reduce
the ambient noise level (close the
w
indows, reduce the booster fan speed, slow
d
own,
...
).
Some
contacts are
d
uplicated in the list. The
options for synchronizing contacts are synchronizing the
c
ontacts on the SIM card, the contacts on the telephone, or both.
W
hen both synchronizations are selected, some contacts may be
dup
licated. Select
"Display SIM card contacts" or "Display
t
elephone
c
ontacts".
Contacts are not shown in
alphabetical
o
rder. Some
telephones offer display options. Depending on the settings
c
hosen, contacts can be transferred in a specific order.Modify
the display setting in the telephone
d
i r e c to r y.
The
system does not
r
eceive
SMS
text
messages. The
Bluetooth mode does not permit sending SMS text messages
t
o the system.
Telephone