2015 MERCEDES-BENZ B-Class ELECTRIC Owner's Manual

Problems with the charging process
Problem
Possible causes/consequences and
M
MSolutions The charge socket flap
cannot be opened. The charge socket flap is not unlocked.
X Unlock the vehicle (Y page 72). The SmartKey batteries are discharged.
X Unlock the vehicle manually using the SmartKey (Y page 74).The charge socket flap is unlocked, but the opening mechanism is
jammed.
X Lock and unlock the vehicle.
If, after that, the opening mechanism is still jammed:
X Consult a qualified specialist workshop. The high-voltage bat-
tery is not being
charged. A malfunction has occurred during the initialization of the charging
process.
X Ensure that the charging cable is connected to the electrical
outlet.
X Remove the charging cable connector from the vehicle socket
and wait 30 seconds; then re-insert it into the vehicle socket.
X If the problem persists, consult a qualified specialist workshop. The high-voltage bat-
tery is not charged dur-
ing the charging proc-
ess when connected to
a power socket. The electrical outlet is faulty.
X Have the electrical outlet checked to test if it is functioning
properly.
or
X Use a different electrical outlet. The charging cable con-
nector cannot be
removed from the vehi- cle socket. The snap fastener on the charging cable connector is locked.
X Press and hold the button on the charging cable connector. The
snap fastener on the vehicle socket is unlocked.
X Remove the charging cable connector from the vehicle socket. The snap fastener on the charging cable connector is blocked.
X Press and hold the button on the charging cable connector.
X Try to remove the blockage. High-voltage battery
151Driving and parking Z

Online access to the vehicle
General notes G
WARNING
If you operate information systems and com-
munication equipment integrated in the vehi- cle while driving, you will be distracted from
traffic conditions. You could also lose control of the vehicle. There is a risk of an accident.
Only operate the equipment when the traffic
situation permits. If you are not sure that this
is possible, park the vehicle paying attention
to traffic conditions and operate the equip-
ment when the vehicle is stationary.
You must observe the legal requirements for
the country in which you are currently driving when operating integrated information sys-
tems and communications equipment.
Only use information systems and communi-
cations devices if this is permitted while driv-
ing and if the traffic situation permits. You
may otherwise be distracted from the traffic
conditions, cause an accident and injure
yourself and others.
From the "My Mercedes Electric - Vehicle
Homepage", you can call up remote query and
remote configuration functions for your vehi-
cle. This is possible from an Internet-enabled computer, as well as many modern smart-
phones.
You can access the "Vehicle Homepage" via
your web browser.
Please call the Mercedes-Benz Customer
Assistance Center (USA) at the hotline num-
ber
1-800-FOR-MERCedes (1-800-367-6372)
to obtain the relevant Internet address.
In order to use the "Vehicle Homepage", you
must agree to the applicable terms of use.
The contractual periods of mbrace apply to
the "Vehicle Homepage". To use the "Vehicle Homepage", you require an activated mbrace
access and a separate activation/registra-
tion for the "Vehicle Homepage". Further information about the supported end
devices, available languages and contractual
periods is available at any authorized
Mercedes-Benz Center.
In order to call up the "Vehicle Homepage",
the vehicle must be connected to the Inter-
net.
This is possible via the radio module
(Y page 153).
Notes on data protection Bear in mind that the "Vehicle Homepage"
offers access to your data. Therefore, look
after the vehicle verification code (VVC) and
your user details carefully.
The vehicle verification code (VVC) is required when you register for the first time on the
"Vehicle Homepage". Using this code, the
vehicle and the user access are linked to each other on the "Vehicle Homepage", enabling
the intended usage. You can obtain further
information from an authorized Mercedes-
Benz Center.
Prevent unauthorized persons from
accessing this data.
Every person who has access to the informa- tion stated can use the functions on the "Vehi-
cle Homepage".
R If you sell your vehicle, you are obliged to
delete the vehicle from your personal area
on the "Vehicle Homepage". Additionally,
you must destroy documents containing
the vehicle verification code (VVC).
R If you have bought a used vehicle, it is pos-
sible that the previous owner still has
access to the "Vehicle Homepage". If in
doubt, have a new vehicle verification code
(VVC) issued by the Mercedes-Benz Center
after purchase. With the code you can set
up access to your vehicle, as described in
the section "Setting up a personal area" on
the Vehicle Homepage". There, you may
also deactivate the existing access of the
previous owner. 152
High-voltage batteryDriving and parking

Calling up functions in the "My
Mercedes Electric - Vehicle Homepage"
The "My Mercedes Electric - Vehicle Home-
page" allows you access to information about your vehicle and its functions using remote
query and remote configuration. For example,
climate control can be activated using remote
configuration which means that it need not be set in the vehicle. Power for the climate con-
trol is primarily supplied via the charging
cable connected to the mains supply. In this
way, the range of the vehicle in most cases is not reduced. If climate control is activated,
the battery charge level and thus the range
may be reduced. The "Vehicle Homepage"
provides you with information all about how
to use your vehicle.
If the vehicle is entered in your personal area of the "Vehicle Homepage", you can also
access the following functions:
R request the current condition of charge of
the high-voltage battery
R program the departure time (Y page 195)
R order and activate the "Pre-entry climate
control at departure time" function
If the vehicle is charging, the predicted charg-
ing time and the predicted range will also be
shown.
This data is estimated and may be influenced
by the following factors:
R outside temperature
R switched on consumers, e.g. climate con-
trol and seat heating
R personal driving style
R road and traffic conditions
R route characteristics
Therefore, allow for a sufficient reserve.
i Information on additional functions and
operating instructions can be found on the "Vehicle Homepage". Connecting the vehicle to the Internet Via a radio module
This function is not available in all countries
and requires an activated mbrace access.
You can use the "Vehicle Homepage" if the
vehicle has a connection to the Internet via a mobile phone. The radio module uses a
mobile phone connection and transmits the
necessary data by radio. The vehicle auto-
matically recognizes whether a connection tothe Internet via the radio module is possible
or not. No presets are necessary.
To enable the transfer of data via the mobile
communications module, you do not need a
SIM card.
i Restrictions in reception are possible if
the vehicle is in an underground car park,
for example. Restrictions may also occur in areas with poor mobile network coverage. Parking
Important safety notes
G
WARNING
If you release the parking brake on uphill or
downhill gradients, the vehicle can begin to
move when in park position P. There is a risk
of an accident.
To avoid hazardous situations:
R prevent the parked vehicle from rolling on
uphill or downhill gradients by always
applying the parking brake.
R do not park the vehicle on uphill or downhill
gradients if the parking brake is malfunc-
tioning. Parking
153Driving and parking Z

G
WARNING
If you leave children unsupervised in the vehi- cle, they could set it in motion by, for example:
R release the parking brake.
R shift the transmission out of park position
P.
R start the vehicle's drive system.
They could also operate the vehicle's equip-
ment. There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never leave children unsupervised in the vehicle.
! While the vehicle is rolling, do not shift the
transmission directly from Dto R, from Rto
D or directly to P.
Do not open the driver's door while the
vehicle is in motion. Otherwise, at low
speeds in transmission position Dor R,
park position Pis engaged automatically
and the electrical parking brake is applied.
The transmission could be damaged.
! Always secure the vehicle correctly
against rolling away. Otherwise, the vehicle
or its drivetrain could be damaged.
To ensure that the vehicle is secured against rolling away unintentionally:
R the electric parking brake must be applied.
R the transmission must be in position P.
R the SmartKey in the ignition lock must be
turned to position 0and removed from the
ignition lock.
R on steep uphill or downhill gradients, turn
the front wheels towards the curb. Switching off the drive system
G
WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This can affect
the power steering and the brake boosting
effect, for example. You will require consider- ably more effort to steer and brake. There is a
risk of an accident.
Do not switch off the ignition while driving.
X Shift the DIRECT SELECT lever to position
P.
X With the SmartKey: turn the SmartKey to
position 0in the ignition lock and remove it.
The immobilizer is activated.
X With the Start/Stop button: press the
Start/Stop button (Y page 131).
The drive system and all the indicator lamps in the instrument cluster go out.
When the driver's door is closed, this cor-
responds to key position 1. When the driv-
er's door is open, this corresponds to key
position 0: "Key removed".
If you switch the drive system off with the
transmission in position Ror D, the transmis-
sion automatically shifts to N.
With the SmartKey: if you then open the
driver's door or the front-passenger door or
remove the SmartKey from the ignition, the
transmission automatically shifts to P.
With the Start/Stop button: if you then
open the driver's door or the front-passenger
door, the transmission automatically shifts to
P.
If you want the transmission to remain in neu- tral N, e.g. when having the vehicle cleaned in
an automatic car wash with a towing system:
Using the SmartKey:
X Switch on the ignition.
X Depress the brake pedal and keep it
depressed.
X Shift to neutral N.
X Release the brake pedal.
X Release the electric parking brake.
X Switch off the ignition and leave the Smart-
Key in the ignition lock. 154
ParkingDriving and parking

With the Start/Stop button:
X Remove the Start/Stop button from the
ignition lock.
X Insert the SmartKey into the ignition lock.
X Switch on the ignition.
X Depress the brake pedal and keep it
depressed.
X Shift to neutral N.
X Release the brake pedal.
X Release the electric parking brake.
X Switch off the ignition and leave the Smart-
Key in the ignition lock.
If you try to switch off the drive system when the transmission is not in position P:
R a message appears in the multifunction dis-
play
R a warning signal sounds Electric parking brake
General notes G
WARNING
If you leave children unsupervised in the vehi- cle, they could set it in motion by, for example:
R release the parking brake.
R shift the transmission out of park position
P.
R start the vehicle's drive system.
They could also operate the vehicle's equip-
ment. There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never leave children unsupervised in the vehicle. The function of the electric parking brake and
the parking lock is dependent on the on-board voltage. If the on-board voltage is low or if
there is a malfunction in the system, it may
not be possible to apply the released parking
brake or to shift the transmission to the P
position.
X If this is the case, only park the vehicle on
level ground and secure it to prevent it roll-
ing away.
X Shift the transmission to position P.
It may not be possible to release an applied
parking brake if the on-board voltage is low or
there is a malfunction in the system. Contact a qualified specialist workshop.
The electric parking brake carries out a func-
tion check at regular intervals when the drive
system is switched off. The sounds that can
be heard while this is occurring are normal.
Applying/releasing manually X
To engage: push handle :.
When the electric parking brake is applied, the red F(USA only) or !(Canada
only) indicator lamp lights up in the instru-
ment cluster.
The electric parking brake can also be
applied when the SmartKey is removed.
X To release: pull handle:.
The red F(USA only) or !(Canada
only) indicator lamp in the instrument clus- ter goes out. Parking
155Driving and parking Z

The electric parking brake can only be
released:
R when the SmartKey is in position 1or 2in
the ignition lock (Y page 131) or
R if the ignition was switched on using the
Start/Stop button
Applying automatically When the vehicle's HOLD function is holding
the vehicle at a standstill, the electric parking brake is engaged automatically.
In addition, at least one of the following con-
ditions must be fulfilled:
R the drive system is switched off.
R the driver's door is open and the seat belt is
not fastened.
R there is a system malfunction.
R the power supply is insufficient.
R the vehicle is stationary for a lengthy
period.
The red F(USA only) or !(Canada
only) indicator lamp in the instrument cluster
lights up.
Releasing automatically Your vehicle's electric parking brake is auto-
matically released if all of the following con-
ditions are met:
R the vehicle has been started.
R the transmission is in position Dor R.
R the seat belt has been fastened.
R you depress the accelerator pedal.
If the transmission is in position R, the tailgate
must be closed.
If your seat belt is not fastened, the following conditions must be fulfilled to automatically
release the electric parking brake:
R the driver's door is closed.
R you have shifted out of transmission posi-
tion Por you have previously driven faster
than 2 mph (3 km/h). Ensure that you do not depress the acceler-
ator pedal unintentionally. Otherwise the
parking brake will be released and the vehicle
will start to move.
Emergency braking The vehicle can also be braked during an
emergency by using the electric parking
brake.
X While driving, push handle :of the electric
parking brake (Y page 155).
The vehicle is braked as long as you keep
handle :of the electric parking brake
pressed. The longer the electric parking
brake handle :is depressed, the greater
the braking force.
During braking:
R a warning tone sounds
R the Please Release Parking Brake Please Release Parking Brake
message appears
R the red F(USA only) or !(Canada
only) indicator lamp in the instrument clus-
ter flashes
When the vehicle has been braked to a stand-
still, the electric parking brake is applied. Parking the vehicle for a long period
If you leave the vehicle parked for longer than
four weeks, the battery may be damaged by
exhaustive discharging.
If you leave the vehicle parked for longer than six weeks, the vehicle may suffer damage as a
result of lack of use.
X Visit a qualified specialist workshop and
seek advice.
i You can obtain information about trickle
chargers from a qualified specialist work-
shop. 156
ParkingDriving and parking

Driving tips
General notes
Important safety notes G
WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect, for example, the power steering and the brake
boosting effect. You will require considerably
more effort to steer and brake. There is a risk of an accident.
Do not switch off the ignition while driving. G
WARNING
If you operate mobile communication equip-
ment while driving, you will be distracted from traffic conditions. You could also lose controlof the vehicle. There is a risk of an accident.
Only operate this equipment when the vehicleis stationary.
Observe the legal requirements for the coun- try in which you are driving. Some jurisdic-
tions prohibit the driver from using a mobile
phone while driving a vehicle.
If you make a call while driving, always use
hands-free mode. Only operate the telephone
when the traffic situation permits. If you are
unsure, pull over to a safe location and stop
before operating the telephone.
Bear in mind that at a speed of only 30 mph
(approximately 50 km/h), the vehicle covers
a distance of 44 ft (approximately 14 m) per
second.
Drive sensibly – save energy Observe the following tips to save energy:
R The tires should always be inflated to the
recommended tire pressure.
R Remove unnecessary loads.
R Remove roof racks when they are not nee-
ded.
R Avoid frequent acceleration or braking. Energy consumption also increases when
driving in low or high outside temperatures, in
stop-start traffic, on short journeys and in
hilly terrain.
Drinking and driving G
WARNING
Drinking and driving and/or taking drugs and driving are very dangerous combinations.
Even a small amount of alcohol or drugs can
affect your reflexes, perceptions and judg-
ment.
The possibility of a serious or even fatal acci-
dent is greatly increased when you drink or
take drugs and drive.
Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or tak-
ing drugs. ECO display
The ECO display provides feedback on how
economical your driving characteristics are.
The ECO display assists you in achieving the
most economical driving style for the selec-
ted settings and prevailing conditions. Your
driving style can significantly influence the
vehicle's consumption.
The ECO display consists of three bars:
R Acceleration
Acceleration
R Constant Constant
R Coasting
Coasting
The percent value is the average value of the three bars. The three bars and the mean value
begin at the value of 50%. A higher percent-
age indicates a more economical driving
style. Driving tips
157Driving and pa rking Z

The ECO display does not indicate the actual
fuel consumption. A fixed percentage count
in the ECO display does not indicate a fixed
consumption.
Apart from driving style, consumption is
dependent on many factors such as, e.g.:
R load
R tire pressure
R cold start
R choice of route
R electrical consumers switched on
These factors are not included in the ECO dis-
play.
The evaluation of your driving style is carried
out using the following three categories:
R Acceleration
Acceleration (evaluation of all accelera-
tion processes):
- The bar fills up: moderate acceleration,
especially at higher speeds
- The bar empties: sporty acceleration
R Constant
Constant (assessment of driving behavior
at all times)
- The bar fills up: constant speed and
avoidance of unnecessary acceleration
and deceleration
- The bar empties: fluctuations in speed
R Coasting
Coasting (assessment of all deceleration
processes)
- The bar fills up: anticipatory driving,
keeping your distance and early release
of the accelerator. The vehicle can coast
without use of the brakes.
- The bar empties: frequent braking
To achieve a higher value in the categories
Acceleration Acceleration andConstant
Constant, drive the vehi-
cle in drive program E+orE.
On long journeys at a constant speed, e.g. on
the highway, only the bar for Constant
Constantwill
change.
The ECO display summarizes the driving char- acteristics from the start of the journey to its completion. For this reason, the bars change
dynamically at the beginning of the journey.
On longer journeys, there are fewer changes. For more dynamic changes, carry out a man-
ual reset.
For further information on the ECO display,
see (Y page 187). Braking
Important safety notes G
WARNING
If you increase the recuperation level on slip- pery road surfaces, the drive wheels may lose
their traction. There is an increased danger of skidding and accidents.
Do not increase the recuperation level on slip-
pery road surfaces.
The braking performance of the electric
motor using recuperative braking is, in some
operating modes, either reduced or not effec- tive:
R when the condition of charge of the high-
voltage battery increases
R if the high-voltage battery is not yet at a
normal operating temperature
R when driving close to the maximum speed
R when the vehicle is almost stationary
R in transmission position N
R during and after ESP stability control
If you do not make an additional effort to
apply the brake yourself, the braking effect
may not be sufficient. If necessary, counter-
act the reduced regenerative braking effect
by applying the brake yourself.
Downhill gradients On long, steep gradients, you must reduce the
load on the brakes by selecting maximum
recuperation. This helps you to avoid over-
heating the brakes and wearing them out
excessively.
Recuperation allows the vehicle to be decel-
erated without placing a load on the braking
system. 158
Driving tipsDriving and parking