Roadside Emergencies
Roadside Assistance...................................247
Hazard Warning Flashers...........................248
Fuel Shutoff....................................................248
Jump Starting the Vehicle..........................249
Post-Crash Alert System.............................251
Customer Assistance
Getting the Services You Need................253
In California (U.S. Only)...............................254
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)
........................255
Utilizing the Mediation/Arbitration Program (Canada Only)
...........................................256
Getting Assistance Outside the U.S. and Canada
.......................................................256
Ordering Additional Owner's Literature....................................................258
Reporting Safety Defects (U.S. Only)......258
Reporting Safety Defects (Canada Only)............................................................259
Fuses
Fuse Specification Chart............................260 Changing a Fuse...........................................277
Maintenance
General Information
.....................................278
Opening and Closing the Hood
...............279
Under Hood Overview -
2.0L
EcoBoost™..................................................280
Under Hood Overview - 3.7L....................282
Engine Oil Dipstick - 2.0L EcoBoost™......284
Engine Oil Dipstick - 3.7L...........................284
Engine Oil Check..........................................284
Engine Coolant Check................................285
Automatic Transmission Fluid Check
......288
Brake Fluid Check.......................................292
Power Steering Fluid Check.....................292
Washer Fluid Check....................................292
Fuel Filter
........................................................293
Changing the 12V Battery..........................293
Checking the Wiper Blades.......................295
Changing the Wiper Blades......................295
Adjusting the Headlamps
..........................296
Changing a Bulb
...........................................297
Bulb Specification Chart.............................297 Changing the Engine Air Filter
.................300
Vehicle Care
General Information.....................................302
Cleaning Products
.......................................302
Cleaning the Exterior..................................302
Waxing............................................................303
Cleaning the Engine
....................................304
Cleaning the Windows and Wiper Blades.........................................................304
Cleaning the Interior...................................305
Cleaning the Instrument Panel and Instrument Cluster Lens.........................306
Cleaning Leather Seats
..............................307
Repairing Minor Paint Damage.................308
Cleaning the Alloy Wheels........................308
Vehicle Storage............................................308
Wheels and Tires
Temporary Mobility Kit..................................311
Tire Care
.........................................................324
Using Snow Chains
......................................338
Tire Pressure Monitoring System.............339
4
MKZ (), enUSA Table of Contents
Once the engine temperature cools, the
engine can be re-started. Take your vehicle
to an authorized dealer as soon as possible
to minimize engine damage.
When Fail-Safe Mode Is Activated
WARNINGS
Fail-safe mode is for use during
emergencies only. Operate your
vehicle in fail-safe mode only as long as
necessary to bring your vehicle to rest in a
safe location and seek immediate repairs.
When in fail-safe mode, your vehicle will have
limited power, will not be able to maintain
high-speed operation, and may completely
shut down without warning, potentially losing
engine power, power steering assist, and
power brake assist, which may increase the
possibility of a crash resulting in serious
injury. Never remove the coolant reservoir
cap while the engine is running or hot. You have limited engine power when in the
fail-safe mode, so drive your vehicle with
caution. Your vehicle will not maintain
high-speed operation and the engine will
operate poorly.
Remember that the engine is capable of
automatically shutting down to prevent
engine damage. In this situation:
1. Pull off the road as soon as safely
possible and switch off the engine.
2. Tow your vehicle to an authorized dealer.
3. If this is not possible, wait a short period
for the engine to cool.
4. Check the coolant level and add if low.
5. Re-start the engine and drive your vehicle
to an authorized dealer.
Note: Driving your vehicle without repair
increases the chance of engine damage.
See an authorized dealer as soon as
possible. AUTOMATIC TRANSMISSION
FLUID CHECK
6F35/HF35 transmission (If Equipped)
Note: Transmission fluid should be checked
by an authorized dealer. If required, fluid
should be added by an authorized dealer.
The automatic transmission does not have
a transmission fluid dipstick.
Refer to your scheduled maintenance
information for scheduled intervals for fluid
checks and changes. Your transmission does
not consume fluid. However, the fluid level
should be checked if the transmission is not
working properly, (For example: if the
transmission slips or shifts slowly) or if you
notice some sign of fluid leakage.
See
Scheduled Maintenance (page 478).
Do not use supplemental transmission fluid
additives, treatments or cleaning agents. The
use of these materials may affect
transmission operation and result in damage
to internal transmission components.
288
MKZ (), enUSA Maintenance
6F50/6F55 Transmission (If Equipped)
WARNINGS
The dipstick cap and surrounding
components may be hot; gloves are
recommended. Use gloves when moving the air filter
assembly. Components will be hot.
Note:
Automatic transmission fluid expands
when warmed. To obtain an accurate fluid
check, drive the vehicle until it is warmed up
(approximately 20 miles [30 kilometers]). If
your vehicle has been operated for an
extended period at high speeds, in city traffic
during hot weather or pulling a trailer, the
vehicle should be turned off until normal
operating temperatures are reached to allow
the fluid to cool before checking. Depending
on vehicle use, cooling times could take up
to 30 minutes or longer. Refer to your scheduled maintenance
information for scheduled intervals for fluid
checks and changes. Your transmission does
not consume fluid. However, the fluid level
should be checked if the transmission is not
working properly. For example, if the
transmission slips or shifts slowly or if you
notice some sign of fluid leakage.
1.
Drive the vehicle 20 miles (30 kilometers)
or until it reaches normal operating
temperature
2. Park the vehicle on a level surface and engage the parking brake.
3. With the parking brake engaged and your
foot on the brake pedal, start the engine
and move the gearshift lever through all
of the gear ranges. Allow a minimum of
10 seconds for each gear to engage.
4. Put the gearshift lever in
P (Park) and
leave the engine running.
Note: You will need to move the air filter
assembly to access the transmission
dipstick. 5.
Remove the dipstick, wiping it clean with
a clean, dry lint free rag. If necessary,
refer to Under hood overview in this
chapter for the location of the dipstick.
6. Install the dipstick making sure it is fully seated in the filler tube by turning it to
the locked position.
7. Remove the dipstick and inspect the fluid
level. The fluid should be in the
designated areas for normal operating
temperature.
Moving the Air Filter Assembly (Accessing
the Dipstick) WARNING
Do not run engine with the air filter
disconnected.
289
MKZ (), enUSA Maintenance
Adjusting Automatic Transmission Fluid
Levels
Before adding any fluid, make sure the
correct type is used. The type of fluid used
is normally indicated on the dipstick and also
in the Technical Specifications section in this
chapter.
Note:
An overfill condition of transmission
fluid may cause shift or engagement
concerns or possible damage. Do not use supplemental transmission fluid
additives, treatments or cleaning agents. The
use of these materials may affect
transmission operation and result in damage
to internal transmission components.
Reinstall the air filter assembly. After the fluid
level has been checked and adjusted as
necessary, do the following:
1. Shut the engine off.
2. Loosen the clamp holding the air filter
assembly to the rubber hose.
3. Rotate the air filter assembly 90 degrees
clockwise without disconnecting the
sensor.
4. Seat the air filter assembly back into the
grommets by pushing down on the air
filter assembly.
5. Tighten the clamp.
6. Install and tighten two bolts that attach air filter assembly to the front of the
vehicle.
7. Install the bolt cover (if equipped).
8. Reinstall the harness retaining clip into the front of the air filter assembly. BRAKE FLUID CHECK
Fluid levels between the MIN and MAX lines
are within the normal operating range; there
is no need to add fluid. If the fluid levels are
outside of the normal operating range, the
performance of the system could be
compromised; seek service from your
authorized dealer immediately.
POWER STEERING FLUID CHECK
Your vehicle is equipped with an electric
power steering (EPS) system. There is no
fluid reservoir to check or fill.
WASHER FLUID CHECK
WARNING
If you operate your vehicle in
temperatures below 40°F (5°C), use
washer fluid with antifreeze protection.
Failure to use washer fluid with antifreeze
protection in cold weather could result in
impaired windshield vision and increase the
risk of injury or accident. 292
MKZ (), enUSA MaintenanceE158845 E158846
CAPACITIES AND SPECIFICATIONS - 2.0L ECOBOOST™
Capacities
WARNING
The air conditioning refrigerant system contains refrigerant R-134a unde\
r high pressure. Opening the air conditioning refrigerant system
can cause personal injury. Have the air conditioning refrigerant system serviced only by qualifie\
d personnel.
Capacity
Item
5.7 qt (5.4 L)
Engine oil
8.9 qt (8.4 L)
Engine coolant
Between MIN/MAX on brake fluid reservoir
Brake fluid
2.4 pt (1.15L)
Rear differential fluid (All Wheel Drive)
15.2 fl oz (450 ml)
Power Transfer Unit fluid (All Wheel Drive) 1
9.0 qt (8.5 L)
Automatic transmission fluid 2
Fill as required
Windshield washer fluid
16.5 gal (62.5 L)
Fuel tank (Front Wheel Drive)
17.5 gal (66.2 L)
Fuel tank (All Wheel Drive)
358
MKZ (), enUSA Capacities and Specifications
Specification
Name
MXY-80W90-QL WSL-M2C192-A
Power Transfer Unit fluid (All Wheel Drive) (U.S. and Mexico)
Motorcraft SAE 75W-140 Synthetic Rear Axle Lubricant
XY-75W140-QL
WSL-M2C192-A
Power Transfer Unit fluid (All Wheel Drive) (Canada)
Motorcraft SAE 75W-140 Synthetic Rear Axle Lubricant
CXY-75W140-1L
WSS-M2C938-A
Automatic transmission fluid (U.S. and Mexico):
MERCON LV
Motorcraft MERCON LV Automatic Transmission Fluid
XT-10-QLVC
WSS-M2C938-A
Automatic transmission fluid (Canada):
MERCON LV
Motorcraft MERCON LV Automatic Transmission Fluid
CXT-10-LV12
WSS-M14P19-A
Windshield washer fluid (U.S. and Mexico):
Motorcraft Premium Windshield Wash Concentrate with Bitterant
ZC-32-B2
WSS-M14P19-A
Windshield washer fluid (Canada):
Motorcraft Premium Quality Windshield Washer Fluid
CXC-37-(A, B, D, F)
WSH-M17B19-A
A/C refrigerant (U.S.):
Motorcraft R-134a Refrigerant
361
MKZ (), enUSA Capacities and Specifications
Specification
Name
MXL-1
If you use oil and fluids that do not meet the
defined specification and viscosity grade,
this may lead to:
• Component damage which is not
covered by the vehicle warranty.
• Longer engine cranking periods.
• Increased emission levels.
• Reduced engine performance.
• Reduced fuel economy.
• Degraded brake performance.
Use of synthetic or synthetic blend motor oil
is not mandatory. Only use fluid that meets
Ford specifications. Motor oils of the
recommended viscosity grade that meet API
SN requirements and display the API
Certification Mark for gasoline engines are
also acceptable. Do not use oil labeled with
API SN service category unless the label also
displays the API certification mark. An oil that displays this symbol conforms to
current engine, emission system and fuel
economy performance standards of the
International Lubricant Standardization and
Approval Committee (ILSAC).
Do not use supplemental engine oil additives
because they are unnecessary and could
lead to engine damage that may not be
covered by your vehicle warranty.Note:
Ford recommends using DOT 4 Low
Viscosity (LV) High Performance Brake Fluid
or equivalent meeting WSS-M6C65-A2. Use
of any fluid other than the recommended
fluid may cause degraded brake
performance and not meet the Ford
performance standards. Keep brake fluid
clean and dry. Contamination with dirt,
water, petroleum products or other materials
may result in brake system damage and
possible failure.
Note: Automatic transmissions that require
MERCON LV transmission fluid should only
use MERCON LV transmission fluid. The use
of any other fluid may cause transmission
damage.
363
MKZ (), enUSA Capacities and SpecificationsE142732
CAPACITIES AND SPECIFICATIONS - 3.7L
Capacities
WARNING
The air conditioning refrigerant system contains refrigerant R-134a unde\
r high pressure. Opening the air conditioning refrigerant system
can cause personal injury. Have the air conditioning refrigerant system serviced only by qualifie\
d personnel.
Capacity
Item
6.0 qt (5.7 L)
Engine oil
9.7 qt (9.2 L)
Engine coolant
Between MIN/MAX on brake fluid reservoir
Brake fluid
2.4 pt (1.15L)
Rear differential fluid (All Wheel Drive)
18.0 fl oz (532 ml)
Power Transfer Unit fluid (All Wheel Drive) 1
11.6 qt (11 L)
Automatic transmission fluid 2
Fill as required
Windshield washer fluid
17.5 gal (66.2 L)
Fuel tank
364
MKZ (), enUSA Capacities and Specifications