
Roadside Emergencies
Roadside Assistance...................................247
Hazard Warning Flashers...........................248
Fuel Shutoff....................................................248
Jump Starting the Vehicle..........................249
Post-Crash Alert System.............................251
Customer Assistance
Getting the Services You Need................253
In California (U.S. Only)...............................254
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)
........................255
Utilizing the Mediation/Arbitration Program (Canada Only)
...........................................256
Getting Assistance Outside the U.S. and Canada
.......................................................256
Ordering Additional Owner's Literature....................................................258
Reporting Safety Defects (U.S. Only)......258
Reporting Safety Defects (Canada Only)............................................................259
Fuses
Fuse Specification Chart............................260 Changing a Fuse...........................................277
Maintenance
General Information
.....................................278
Opening and Closing the Hood
...............279
Under Hood Overview -
2.0L
EcoBoost™..................................................280
Under Hood Overview - 3.7L....................282
Engine Oil Dipstick - 2.0L EcoBoost™......284
Engine Oil Dipstick - 3.7L...........................284
Engine Oil Check..........................................284
Engine Coolant Check................................285
Automatic Transmission Fluid Check
......288
Brake Fluid Check.......................................292
Power Steering Fluid Check.....................292
Washer Fluid Check....................................292
Fuel Filter
........................................................293
Changing the 12V Battery..........................293
Checking the Wiper Blades.......................295
Changing the Wiper Blades......................295
Adjusting the Headlamps
..........................296
Changing a Bulb
...........................................297
Bulb Specification Chart.............................297 Changing the Engine Air Filter
.................300
Vehicle Care
General Information.....................................302
Cleaning Products
.......................................302
Cleaning the Exterior..................................302
Waxing............................................................303
Cleaning the Engine
....................................304
Cleaning the Windows and Wiper Blades.........................................................304
Cleaning the Interior...................................305
Cleaning the Instrument Panel and Instrument Cluster Lens.........................306
Cleaning Leather Seats
..............................307
Repairing Minor Paint Damage.................308
Cleaning the Alloy Wheels........................308
Vehicle Storage............................................308
Wheels and Tires
Temporary Mobility Kit..................................311
Tire Care
.........................................................324
Using Snow Chains
......................................338
Tire Pressure Monitoring System.............339
4
MKZ (), enUSA Table of Contents

Hazard warning flashers
Heated rear window
Heated windshield
Interior luggage compartment
release
Jack
Keep out of reach of children
Lighting control
Low tire pressure warning
Maintain correct fluid level Note operating instructions
Panic alarm
Parking aid
Parking brake
Power steering fluid
Power windows front/rear
Power window lockout
Service engine soon
Side airbag Shield the eyes
Stability control
Windshield wash and wipe
DATA RECORDING
Service Data Recording
Service data recorders in your vehicle are
capable of collecting and storing diagnostic
information about your vehicle. This
potentially includes information about the
performance or status of various systems
and modules in the vehicle, such as engine,
throttle, steering or brake systems. In order
to properly diagnose and service your
vehicle, Ford Motor Company, Ford of
Canada, and service and repair facilities may
access or share among them vehicle
diagnostic information received through a
direct connection to your vehicle when
diagnosing or servicing your vehicle.
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Engine Coolant Temperature
Illuminates when the engine
coolant temperature is high. Stop
the vehicle as soon as possible,
switch off the engine and let cool. See
Engine Coolant Check (page 285).
Engine Oil If it illuminates with the engine
running or when you are driving,
this indicates a malfunction. Stop
your vehicle as soon as it is safe to do so
and switch the engine off. Check the engine
oil level. See Engine Oil Check (page 284).
Note: Do not resume your journey if it
illuminates despite the level being correct.
Have the system checked by your authorized
dealer immediately.
Fasten Safety Belt It will illuminate and a chime will
sound to remind you to fasten your
safety belt.
See Safety Belt
Minder (page 38). Front Airbag If it fails to illuminate when you
start your vehicle, continues to
flash or remains on, it indicates a
malfunction. Have the system checked by
your authorized dealer.
Heads Up Display
(If Equipped) A red beam of lights will illuminate
on the windshield in certain
instances when using adaptive
cruise control and/or the collision warning
system. It will also illuminate momentarily
when you start your vehicle to make sure the
display works.
High Beam It will illuminate when you switch
the high beam headlamps on. It
will flash when you use the
headlamp flasher. Hood Ajar Displays when the ignition is on
and the hood is not completely
closed.
Low Fuel Level It will illuminate when the fuel level
is low or the fuel tank is nearly
empty. Refuel as soon as possible.
Low Tire Pressure Warning It will illuminate when your tire
pressure is low. If the lamp remains
on with the engine running or
when driving, check your tire pressure as
soon as possible.
It will also illuminate momentarily when you
switch the ignition on to confirm the lamp is
functional. If it does not illuminate when you
switch the ignition on, or begins to flash at
any time, have the system checked by your
authorized dealer.
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MKZ (), enUSA Instrument Cluster E156133 E159324

Driver Assist
Front Park Aid - check enabled or uncheck disabled
Rear Park Aid - check enabled or uncheck disabled
Tire Pressure - Tire Pressure on Demand Screen
Settings
Use the up or down arrow buttons to choose
between different driver setting choices. Note:
Some items are optional and may not
appear.
Note: Some MyKey items will only appear if a MyKey is set. Settings
Comfort, Normal or Sport
Handling in D
Drive Control
Vehicle
Normal or Sport
Handling in S
Normal or Sport
Performance in S
Easy Entry / Exit - check enabled or uncheck disabled
Auto Engine Off - check enabled or uncheck disabled Adaptive Headlamps - check enabled or
uncheck disabled
Adaptive Headlamps
Lighting
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MKZ (), enUSA Information Displays

Settings
psi, kPa or BAR
Tire Pressure
Choose your applicable setting - Hold OK to Set
Language
Speedometer in km/h - check enabled or uncheck disabled
INFORMATION MESSAGES
Note: Depending on the vehicle options
equipped with your vehicle, not all of the
messages will display or be available.
Certain messages may be abbreviated or
shortened depending upon which cluster
type you have. Press the OK button to acknowledge and
remove some messages from the information
display. Other messages will be removed
automatically after a short time.
Certain messages need to be confirmed
before you can access the menus.
Active Park Action
Message
Displayed when the system needs service. Contact your authorized dealer as soon as possible.
Active Park Fault
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MKZ (), enUSA Information DisplaysE145981

Tire Pressure Monitoring System
Action
Message
Displays when one or more tires on your vehicle have low tire pressure. See Tire Pressure
Monitoring System (page 339).
LOW Tire Pressure
Displays when the tire pressure monitoring system is malfunctioning. If \
the warning stays on orcontinues to come on, contact your authorized dealer.
See Tire Pressure Monitoring System
(page 339).
Tire Pressure Monitor Fault
Displayed when a tire pressure sensor is malfunctioning, or your spare t\
ire is in use. For more
information on how the system operates under these conditions, See Tire Pressure Monitoring System
(page 339). If the warning stays on or continues to come on, contact your authorize\
d dealer as soon as possible.
Tire Pressure Sensor Fault
Traction Control Action
Message
Displays when the traction control system has been switched off or on.
See Using Traction
Control (page 188).
Traction Control Off / Traction Control On
Displays when a spinout has occurred and the hazard are activated.
Spinout Detected Hazards Activated
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MKZ (), enUSA Information Displays

If Your Vehicle Goes Off the Edge of the
Pavement
•
If your vehicle goes off the edge of the
pavement, slow down, but avoid severe
brake application, ease the vehicle back
onto the pavement only after reducing
your speed. Do not turn the steering
wheel too sharply while returning to the
road surface.
• It may be safer to stay on the apron or
shoulder of the road and slow down
gradually before returning to the
pavement. You may lose control if you
do not slow down or if you turn the
steering wheel too sharply or abruptly.
• It often may be less risky to strike small
objects, such as highway reflectors, with
minor damage to your vehicle rather than
attempt a sudden return to the pavement
which could cause the vehicle to slide
sideways out of control or rollover.
Remember, your safety and the safety of
others should be your primary concern. If Your Vehicle Gets Stuck WARNINGS
Always set the parking brake fully and
make sure the transmission is in P
(Park). Turn the ignition to the lock position
or turn the vehicle off using the start/stop
button and remove the key whenever you
leave your vehicle. If you fully release the parking brake,
but the brake warning lamp remains
illuminated, the brakes may not be working
properly. See your authorized dealer. Do not spin the wheels at over 35 mph
(56 km/h). The tires may fail and injure
a passenger or bystander. Note:
Do not rock the vehicle if the engine
is not at normal operating temperature or
damage to the transmission may occur.
Note: Do not rock the vehicle for more than
a few minutes or damage to the transmission
and tires may occur or the engine may
overheat. If your vehicle gets stuck in mud or snow you
may be able to rock it out by shifting
between forward and reverse gears,
stopping between shifts, in a steady pattern.
Press lightly on the accelerator in each gear.
If your vehicle is equipped with
AdvanceTrac® with Roll Stability Control™, it
may be beneficial to disengage the
AdvanceTrac® with Roll Stability Control™
system while attempting to rock the vehicle.
Emergency Maneuvers
•
In an unavoidable emergency situation
where a sudden sharp turn must be
made, remember to avoid "over-driving"
your vehicle (i.e., turn the steering wheel
only as rapidly and as far as required to
avoid the emergency). Excessive steering
will result in less vehicle control, not
more. Additionally, utilize smooth
variations of the accelerator and/or brake
pedal pressure if changes in vehicle
speed are called for. Avoid abrupt
178
MKZ (), enUSA All-Wheel Drive (If Equipped)

steering, acceleration or braking which
could result in an increased risk of loss
of vehicle control, vehicle rollover and/or
personal injury. Use all available road
surface to return the vehicle to a safe
direction of travel.
• In the event of an emergency stop, avoid
skidding the tires and do not attempt any
sharp steering wheel movements.
• If the vehicle goes from one type of
surface to another (i.e., from concrete to
gravel) there will be a change in the way
the vehicle responds to a maneuver
(steering, acceleration or braking). Again,
avoid these abrupt inputs.
Sand
When driving over sand, try to keep all four
wheels on the most solid area of the trail.
Avoid reducing the tire pressures but shift
to a lower gear and drive steadily through
the terrain. Apply the accelerator slowly and
avoid spinning the wheels. Do not drive your AWD vehicle in deep sand.
This will cause the AWD system to overheat.
After the system has cooled down, normal
AWD function will return.
Under severe operating conditions, the A/C
may cycle on and off to protect overheating
of the engine.
Avoid excessive speed because vehicle
momentum can work against you and cause
the vehicle to become stuck to the point that
assistance may be required from another
vehicle. Remember, you may be able to back
out the way you came if you proceed with
caution.
Mud and Water
If you must drive through high water, drive
slowly. Traction or brake capability may be
limited.
When driving through water, determine the
depth; avoid water higher than the bottom
of the wheel rims (for cars) or the bottom of
the hubs (for trucks) (if possible) and proceed
slowly. If the ignition system gets wet, the
vehicle may stall.
Once through water, always try the brakes.
Wet brakes do not stop the vehicle as
effectively as dry brakes. Drying improves
by moving your vehicle slowly while applying
light pressure on the brake pedal.
Be cautious of sudden changes in vehicle
speed or direction when you are driving in
mud. Even AWD vehicles can lose traction
in slick mud. As when you are driving over
sand, apply the accelerator slowly and avoid
spinning your wheels. If the vehicle does
slide, steer in the direction of the slide until
you regain control of the vehicle.
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